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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from Direct Cars with special thanks to Shaun who was very friendly, informative and helpful. No pressure experience would highly recommend.”

Posted 1 year ago

Thank you Dawn, happy to hear that you enjoyed the service and enjoyed the no pressure experience, we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 1 year ago

“I have bought cars from Direct Cars for over 20 years and use them to service the car too. I was initially disappointed with the valuation of my part exchange, but further investigation proved the valuation to be accurate. The handover of the vehicles went smoothly. I did go back the day after the purchase with a problem and the staff resolved the issue instantly.”

Posted 1 year ago

Thank you once again for choosing us for your new car, we will look forward to seeing you again in the future.

Posted 1 year ago

“Sales man was helpful ， friendly and polite. He wasn’t pushy which is really important to me as I just do need time to make up my mind. The car is just what I wanted and I am very pleased with it. My only problem is that I haven’t yet got the new log book back from DVLA. I think that is because there was a mistake in the address - 20 instead of 2. Moorthorpe View. I don’t know quite how to sort this out as 20 Moorthorpe view doesn’t exist.”

Posted 1 year ago

Thank you Jean, it's good to hear that you found your perfect car and enjoyed the experience purchasing from us, I believe that we have now managed to rectify the small discrepancy regarding your address on the V5 and you will receive it very soon. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“as usual no hassle from salesmen just leave customers alone to ,look,at car/cars just polite and considerate thats why i came again thankyou”

Posted 1 year ago

Thank you, glad to hear you enjoyed the no hassle policy. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Good all round service. Polite salesperson who I felt went over and above by attending on his day off to complete the sale. Car was presented in a clean condition but quite a few areas were polish had not been removed.”

Posted 1 year ago

Thank you Stewart, enjoy your new car and see you again soon.

Posted 1 year ago

“Bit of a mixed one this. Looking at a ford galaxy Ian was the salesman, very friendly knew what he was talking about not at all pushy. Looking at the car having reserved it 1st it was well presented until I looked in the back & the rear seats were covered in piles of soil/compost, obviously someone had used the car to transport it but had not cleaned up afterwards. Anyway it was the car I wanted purchased after doing a decent deal on my px. Picked up a week later a couple of problems occured which Ian sorted no problem. After a couple of weeks I lifted the rearmost headrests for compost to drop out of them all over the floor, the cleaners need to take more care. Log book arrived with my name wrong can't change it or it will put another owner on the car. So really it was a mixed back pleased with the car & the deal I got, Ian very good helped me with all aspects of the deal no pressure at all (nice bloke) let down with silly things that shouldn't really happen.”

Posted 1 year ago

Hi Steven, Many thanks for your kind words regarding your dealings with Ian and his friendly, no pressure manner. We are pleased that you are happy with the car you purchased and the deal you were offered. However, we are disappointed to learn that you are not satisfied with the valet on your vehicle, as discussed with you on the phone we will be more than happy to arrange to re-valet the vehicle for you. In regards to the mis-spelling of your name on the V5, this can be easily rectified by us without adding another owner, which I believe you are sending us the document to arrange the amendment. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 1 year ago

“Avery long process to sort it out”

Posted 1 year ago

Thank you for your review and sorry to hear you felt the process took too long to sort out. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“Ian Whiting was an excellent sales advisor. Knowledgeable and very helpful with my endless questions, very patient with the amount of cars i wanted to look at. Not pushy. Company lost a mark - on the final valet. Car was clean inside and out but cobwebs on outside and small stones inside let it down as it obviously hadnt really been checked even though valet had been ticked on check list. Small detail but noticeable.”

Posted 1 year ago

Hi Alison, Thank you for your review and we will pass on your kind words to Ian. In regards to the valet not being up to our usual high standards with the small details you have mentioned, please accept our apologies. Despite this, we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“Cash sale so no problem with things. Test drove different car to the one I purchased . Cannot believe they have not changed a tyre for sake of £50 n sent me home with a cracking rear tyre photo below. But I know it will punish them more by this review.”

Direct Cars 4 star review on 30th May 2022

Posted 1 year ago

Hi Alan, We are glad that the sale went well, but are sorry you are disappointed with the visual condition of your rear tyre. Please contact our service department we will arrange to have it replaced for you. We hope you are enjoying your new vehicle. Regards

Posted 1 year ago

“Ian Whiting was very good and helpful in dealing with me knowing about the car I had just brought. He was very good.”

Posted 1 year ago

Thank you, enjoy your new car and see you again soon.

Posted 1 year ago

“Very friendly and helpful no stress feel comfortable to go about and browse around the stock at your leisure.”

Posted 1 year ago

Thanks Georgina, happy to hear you felt comfortable browsing and had a stress free purchase. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Brilliant showhome with a great selection of cars. Adam was fantastic and made my purchase simple and easy. One thing I did flag up with the car on my test drive was it needed a new rear windscreen wiper blade. Adam assured me that my car would go through a thorough spot check before I would pick it up, and assured me it would be replaced. Unfortunately, it was not, so it concerns me to think if it ever undertook the promised checks. See attached pictures showing provided wiper blade compared to a new one that I purchased.”

Posted 2 years ago

Hi George, firstly many thanks for your kind words regarding our showroom, the cars we have on offer and the way Adam dealt with you and your purchase. Secondly, please accept our sincere apologies regarding the split rear wiper blade, if you would like to contact us we will be more than happy to reimburse you for the new one you have purchased. We hope you are enjoying your new vehicle and look forward to seeing you again soon.

Posted 2 years ago

“The service I received from the staff was very good and, unlike some large car stores, was not high pressure. Agreeing a price for my trade- in was not as easy as it should have been. The range of cars available was good, prices and car preparation were fair. The test drive route was totally inadequate.”

Posted 2 years ago

Thank you Paul, we are happy to hear that you enjoyed the no pressure service you received whilst dealing with us and the range of vehicles we have on offer, we do however apologise you found our test drive route inadequate. We hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“Good service”

Posted 2 years ago

Thank you Barbara, enjoy your new car and see you again in the future.

Posted 2 years ago

“Good selection of cars. The salesman was helpful from start to finish with my purshase”

Posted 2 years ago

Thanks for your kind words, enjoy your new vehicle and we will look forward to seeing you again.

Posted 2 years ago

“I saw the Mercedes glc on auto trader. Great service from Nick, updated me when it was ready, when I turned up was showroom standard,all cleaned &polished”

Posted 2 years ago

Thank you Allan, enjoy your new vehicle and we look forward to seeing you again.

Posted 2 years ago

“No hassle car sales.”

Posted 2 years ago

Thank you, we are pleased you enjoyed our no hassle approach. Enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“Welcoming, pleasant,informative”

Posted 2 years ago

Thank you, we are pleased you enjoyed our welcoming atmosphere. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“All very good just one thing the registration document I think you should have done that on line at the garage and not gave me the last owners details.ie name and address as the last garage I bought a car from did it all.”

Posted 2 years ago

Hi Paul, we gave you the V5 to register in your name and tax at the post office as the previous keeper was registered disabled, which unfortunately couldn't be completed online which in most cases we would have done. We are glad you had a very good experience, enjoy your new car and see you again in the future.

Posted 2 years ago

“I have been reasonably happy with Direct Cars. I was expecting a courtesy call from the sales person,which hasn't happened. My only 'niggle' is that a new tyre was put onto the front drivers side. The front passenger side is within legal limits but my own garage has said that a new tyre would be advisable before winter, seeing as we are half way through October that is annoying. The salesman,Nick acted promptly on seeing my review,a new tyre to the front passenger wheel was organised, thank you, I feel much happier with my service from Direct Cars,”

Posted 2 years ago

Hi Susan, we are glad we have come to satisfactory conclusion with the issue regarding your tyre and you are now feeling much happier regarding your experience of buying from us. Enjoy your new car and see you again in the future.

Posted 2 years ago

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Direct Cars is rated 4.8 based on 1,922 reviews