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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After researching the car and model I wanted enquiries were made to visit Direct Cars. All staff were very welcoming and professional, the sales agent Nich was very helpful. A decision was made and all paperwork and processes explained and completed. This was my first automatic and would have liked some explanation as to how this worked and eventually on the day of collection this was explained. I would also have liked to understand the controls in more depth instead needed to consult the manual and return for assistance to connect the phone, again completed effectively by Nich. On the whole very good service and a good price paid and confident Direct Cars would assist me with any issues if needed”

Posted 2 years ago

Thanks Sally, we will pass your kind words on to Nick. Enjoy your new car and see you again soon.

Posted 2 years ago

“Very helpful staff and in particular Shaun.”

Posted 2 years ago

Many thanks, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Good selection of vehicles at reasonable prices, helpful sales staff. The vehicle I bought was serviced and very well presented. My only disappointment was that I could only “test drive” in the rear car parking area, fortunately when I got it out on the road I was very pleased with the drive, not sure where I would have stood if I didn’t though!?”

Posted 2 years ago

Thanks Paul, we know the current test drive procedure is not ideal with the current COVID situation but we thank you for understanding and hopefully we will be able to get back to "normal" soon. Enjoy your new vehicle and we do hope to see you again soon.

Posted 2 years ago

“Great description of the car which is perfect in every way - simply no complaints. Ian, thank you for making the transaction simple and accurately describing the vehicle. I am very happy and would purchase again from you.”

Direct Cars 4 star review on 5th September 2021

Posted 2 years ago

Hi Gary, we will pass your thanks on to Ian. Keep enjoying your new vehicle and we will look forward seeing you again in the future.

Posted 2 years ago

“Nick the salesman was very nice and attentive. The only gripe is paying for a valet that was not up to scratch, with marks on the seats”

Posted 2 years ago

Thank you Ronald, I believe we have had your vehicle in and rectified the issues and that it is now up to your satisfaction. Enjoy your new car and we will see you again soon.

Posted 2 years ago

“Once you get used to the salesperson seeming not to want to sell you a car the process was straightforward and they did what they said they would. Pleased with my purchase so far and would use them again.”

Posted 2 years ago

Thank you for your review, we are pleased you found it straightforward. Enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“Good service all round.”

Posted 2 years ago

Thanks John, enjoy your new car and see you again soon.

Posted 2 years ago

“Good service”

Posted 2 years ago

Thanks for the review, enjoy your new car and see you again soon.

Posted 2 years ago

“I feel that I was dealt with very well by the staff from Ian Whiting on the first visit through to the handover . The car had been prepared in an excellent manner.”

Posted 2 years ago

Thanks David, enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“WE ARE VERY PLEASED WITH THE SERVIC AND THE SALESMAN IAN WHITING WAS VERY PLEASANT AND POLITE AND WAS O/K WITH OUR NEEDS FOR THE CAR AND UNDERSTOOD WHY WE WANTED TO CHANGE IT”

Posted 2 years ago

Thank you Norma, we will pass on your kind words to Ian. See you again soon.

Posted 2 years ago

“Upon collecting the vehicle the sales man queried that we hadn’t told him about the roof not working! We assured him we had. This made me feel very uncomfortable however he did accept it but it did take the edge off what should of been an exciting day collecting my new car.”

Posted 2 years ago

Thanks for the review Nicola, we are sorry you felt uncomfortable with this small issue whilst collecting your new, however we hope you are enjoying your new vehicle and we hope to see you again soon.

Posted 2 years ago

“Excellent service with good range of cars and no hassle approach”

Posted 2 years ago

Thank you for your review, we are happy you enjoyed the service you received. Enjoy your new car and see you again soon.

Posted 2 years ago

“The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch. The sales experience upto that point was exceptional.. We would be cautious in telling friends if they don't have online banking.. Most of our friends and family don't have this.. Great customer service ..Great Car.”

Posted 2 years ago

Michael, Thank you for your review. The reason we do not allow card payments on large amounts is due to the bank charges we incur to receive the money. Balance transfers are free and most people can now do these quickly and easily using online banking. Alternatively, we also accept cheques and bankers drafts. Avoiding these unnecessary charges allows us to keep our prices as low as possible. We are sorry that this made your experience less enjoyable. However, it appears that overall you were pleased with the car and the service we provided. We hope you enjoy your new vehicle and you will visit us again in the future. Regards

Posted 2 years ago

“Went for a quick look round and came back with a car!! No fuss, no hassle. I’ve bought my last four cars from here and never had a problem. Great service, very straightforward. Will no doubt get the next car from here.”

Posted 2 years ago

Thank you for the review. It is good to see you like our no hassle, no pressure sales environment and that you like the service overall. See you next time!

Posted 2 years ago

“I've only had my car three days at this point but so far it all seems to be in good working order. The representative I dealt with was Nick. He was a really nice friendly guy, quite clear and plain in explaining everything I needed to know and not pushy at all. I visited Direct Cars a few times to have a look around the forecourt, and I wasn't pestered or pressured once, not even after a test drive. There were a few things I wanted sorting out on the car before I bought it, and all the important ones such as a worn tire, we're all taken care of. I have only rated four stars because although the interior was very clean at a glance, there were places that had been completely missed such as a large spill of something that resembles wax in the glove box. Except for the small matter mentioned above, excellent service from start to finish.”

Posted 2 years ago

Thank you Adam. A great review! We're happy to hear you had a great experience in purchasing your new vehicle. So sorry your valet was not as expected and your comments will be passed onto our team to avoid this in the future. Enjoy your new vehicle. See you soon 👋

Posted 2 years ago

“Good professional company easy to deal with”

Posted 2 years ago

Thank you for your review! We look forward to seeing you again soon.

Posted 2 years ago

“Overall experience very good ,Looked around without any pushy salesmen and salesman Tom sorted everything out quickly and sufficiently. Only downside was that I was missing my parcel shelf and I'm still waiting.”

Posted 2 years ago

Andrew, Thank you for your review. Your parcel shelf was on order from the manufacturer, so we were awaiting delivery from them. We understand the parcel shelf has been delivered and you have now collected it. We hope you enjoy your new vehicle.

Posted 2 years ago

“Nick was very helpful in making our decision on a new car.”

Posted 2 years ago

Thank you, Lorraine! See you again soon 👋

Posted 2 years ago

“Friendly advice and helpful salesman(Ian). After two days battery packed up. They collected car, left me a loaner, and fixed it without argument”

Posted 2 years ago

“good service and a good car 10/10”

Posted 2 years ago

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Direct Cars is rated 4.8 based on 1,922 reviews