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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional staff knowledgeable in all areas after sales service as expected.”

Posted 2 months ago

Thanks Allen, enjoy your new vehicle and see you again soon.

Posted 2 months ago

“Fantastic, 2nd car from them.”

Posted 3 months ago

Thank you, enjoy your new car and see you again soon.

Posted 2 months ago

“Best car dealership I’ve ever dealt with. Everyone’s more than happy to help with any queries you have, even after I bought the car. Direct cars went out of their way to order and pay for a part for me after taking the car home, most places would’ve said no. Highly recommend.”

Posted 3 months ago

Thank you so much for your kind words and we are over the moon you have found us to be the best you have ever dealt with. Enjoy your new car and see you again in the future.

Posted 2 months ago

“Bought a number of cars via Direct Cars in the past. Never had a problem and would highly recommend them to friends and family.”

Posted 3 months ago

Thank you Robert for choosing us once again, enjoy your new car and see you soon.

Posted 2 months ago

“Buying my car from Direct Cars was a pleasurable experience . Our Sales Advisor, Shaun Palmer was helpful and informative, guiding us through the process with ease.”

Posted 3 months ago

Thanks John, it's great to hear you found it a pleasurable experience. Enjoy your new car and see you again in the future.

Posted 2 months ago

“Great experience from start to finish. No pressure sales, Tom was a star, helping us with everything we needed. Would definitely use again.”

Posted 3 months ago

Thank you Andrea, lovely to know you enjoyed the experience and found our no pressure policy great, we will pass your kind words on to Tom. Enjoy your new car and see you again soon.

Posted 2 months ago

“Great car buying experience from start to finish. Would highly recommend.”

Posted 3 months ago

Thank you, it's lovely to hear you found it a great experience from start to finish. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Excellent service”

Posted 3 months ago

Thank you Lesley, enjoy your new car and see you again soon.

Posted 3 months ago

“I thought the primary service was really good,from booking my test drive to signing for the car. After that it's like I didn't matter, I was meant to pick the car up the after but I couldn't as you were shut,fair enough, then I was meant to pick the car up when you reopened but then I couldn't because I needed new tyres,then the day after but I couldn't because your tyre supplier was shut,then after dropping my part exchange off the salesman said he would phone ne first thing to let me know when the car was ready,when that didn't happen I phoned and asked to speak to the rep I was told he wasn't even in work that day? Just felt that once money was exchanged i/the customer didn't matter. That said the car is amazing and the chap that I dealt with when I picked the car up was more than understanding. I don't mean to be rude but I've used direct cars before and want you to know the good and bad. Cheers Wez”

Posted 3 months ago

Hi Wez, sorry for the confusion and the miscommunication around collecting your new car, with it being around the festive season, unfortunately we encountered a small issue getting the new tyres fitted in time for you to collect, hence why we had to slightly delay your collection to the following day. We're sorry you feel that you didn't matter once you had purchased as this was not the case, and we will take your feedback onboard and hope to learn from it. Despite this we are glad that you are finding the car amazing and we will look forward to seeing you again in the future.

Posted 3 months ago

“Excellent attention.”

Posted 3 months ago

Thanks Ian, enjoy your new vehicle and see you again soon.

Posted 3 months ago

“Always great place to buy a car 4th car now no pressure friendly service as always”

Posted 3 months ago

Thank you Shaun for choosing us once again, enjoy your new car and see you again in the future.

Posted 3 months ago

“Shaun was amazing to deal with helped me out. Took my thoughts and life into account when discussing the price. The aftercare team helps out with no questions. The only drama I have. Is that my car has a slow puncture that I'll have to sort out”

Posted 3 months ago

Thank you Christopher, we will pass your kind words on to Shaun. In regards to the slow puncture if you would like to contact our aftersales department and we will look into seeing what we can do for you. Enjoy your new car and we will look forward to seeing you again soon.

Posted 3 months ago

“Direct cars r very gud I definitely recommend to people staff is really friendly and very helpfull”

Posted 3 months ago

Thanks Nabeela, enjoy our new car and see you again soon.

Posted 3 months ago

“Outstanding. The car I purchased was in very good condition and Direct Cars gave it a full service which involved replacing the battery and one of the tyres all included in the original price. All members of their staff were friendly and highly professional. Extremely impressive.”

Posted 3 months ago

Thank you Alastair, glad to hear you found us outstanding and was extremely impressed you the service you received. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Friendly and efficient. Great service from Tom (Breeze) No pressure at all but yet great advice and fair prices. Thankyou.”

Posted 4 months ago

Thanks Julie, great to know you enjoyed our no pressure policy and that you found us friendly and efficient. Enjoy your new car and see you again soon.

Posted 4 months ago

“Excellent service. Professional and courteous at all times. Would definitely recommend.”

Posted 4 months ago

Thanks Matthew, good to know you enjoyed the excellent service we provided. Enjoy your new car and see you again in the future.

Posted 4 months ago

“Friendly, knowledgeable staff. ⁰good range of vehicles.”

Posted 4 months ago

Thank you for your kind words, enjoy your new car and see you again soon.

Posted 4 months ago

“Bought a lower priced car there in November. Direct cars ensured it was prepared really well and issues identified were put right before the sale. This company did what they said they were going to do. Brilliant, will go there again”

Posted 4 months ago

Thank you Gordon, good to know we did everything to your satisfaction that we said we would. Enjoy your new car and see you again in the future.

Posted 4 months ago

“Direct cars is a good company. Sales personnel are not pushy, they are friendly and efficient.”

Posted 4 months ago

Thanks Amanda, glad you enjoyed our no pressure sales policy and found our staff members efficient and friendly. Enjoy your new car and see you again soon.

Posted 4 months ago

“Excellent, we did have a problem with a vehicle bought from them, not in any way their fault and it was resolved properly. This was also a long distance sale. Would not hesitate to use them again. Special shout to Debbie at services, absolutely brilliant.”

Posted 4 months ago

Thank you Kell, great to hear you found us excellent especially with it being a long distance sale and that the unfortunate problem that occurred was rectified to your satisfaction. Enjoy your new car and we will look forward to speaking to you again in the future.

Posted 4 months ago

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Direct Cars is rated 4.8 based on 1,922 reviews