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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service ,no pressure. My only negative would be ,having to look in every car to see which was manual or automatic. A large A on the windscreen would have been enough to give a 5* review.”

Posted 5 months ago

Thank you Jacqueline, good to hear you had great service and enjoyed our no pressure policy. Enjoy your new car and see you again.

Posted 5 months ago

“Shaun very friendly and nice seller. The car meets expectations. We are so happy. Recommend 1000% Thank you Direct Cars!!!!”

Direct Cars 5 star review on 23rd October 2023

Posted 5 months ago

Thanks Aleksandra, we are pleased to hear that you are happy and everything met your expectations. Enjoy your new car and see you again soon.

Posted 5 months ago

“Found a car online at this dealership and Shaun took on the whole sales procedure. From the moment I was in contact to the moment I had the keys in my hand Shaun was very friendly, honest and helpful. From start to finish took just 3 days and in that time the car was given a full MOT with no advisories and a full service along with a complete valet. Upon arriving at the dealership Shaun welcomed me, got all the paperwork sorted, checked my part exchange (which they gave a great price for) and walked me to my new car to inspect. Once I confirmed I was happy with it, Shaun had the paperwork signed, road tax applied and I was heading back home in my new car in no time at all. The dealership has a huge range of vehicles and at very competitive prices. Add to that the fantastic service and I can easily say I will return there for my next purchase. Great experience and great service!!!”

Posted 5 months ago

Thank you Liam, we will be sure to pass your kind words on to Shaun and it's great to hear about your recent experience. Enjoy your new car and see you again in the future.

Posted 5 months ago

“I have now had 5 cars from Direct Cars and every time I have received excellent service from them. I would highly recommend them to everyone.”

Posted 5 months ago

Thank you for your kind words and choosing us again, enjoy your new car and see you again soon.

Posted 5 months ago

“All of the staff we dealt with were very helpful and friendly”

Posted 6 months ago

Thank you Dennis, enjoy your new car and see you soon.

Posted 5 months ago

“Excellent service. Brilliant staff.”

Posted 6 months ago

Thank you, great to know you had an excellent experience. Enjoy your new car and see you again soon.

Posted 5 months ago

“Loved that I could browse all cars without a sales person following me round I had 2 hours asking for keys to different cars till I found the one I liked Sean my salesman was brilliant The only downside which marked it down There were a few faults when I drove away this wasn't a problem. The lady had a patronising manner and shut me down and did you give me confidence. After leaving the car and not hearing anything after several hours I was told she would ring when there was something to tell me Ideally having bought a car and only driving 3 miles for the clutch to go I would expect a curtesy call and not to chase and be fobbed off Again Sean was fantastic the car apart from a hiccup fabulous It won't put me off buying again as I have bought two new cars from you in the past”

Posted 6 months ago

Hi Louise, Firstly please accept our sincere apologies for the unfortunate issue that arose as soon as you collected your new car. We are pleased to know that it all got sorted to your satisfaction and that it didn't impact the overall fabulous experience that you had, we will be sure to pass your kind words on to Shaun. Enjoy your new car and we will look forward to seeing you again soon.

Posted 5 months ago

“Excellent and easy from start to finish”

Posted 6 months ago

Thank you Michael, glad to know you had an easy and excellent experience. Enjoy your new car and see you again in the future.

Posted 5 months ago

“Very good interface with sales rep given keys to the cars that I wanted to view left alone to take stock of the cars I was interested in Sales rep really helpful and obliging very receptive to my request and questions made the process very easy all in all sales rep very good ambassador of your company”

Posted 6 months ago

Thanks James for your kind words, enjoy your new car and see you again soon.

Posted 5 months ago

“This was my first encounter with Direct Cars and up to now has proved to be a very positive experience. Nick dealt with the sale and was very helpful both with the sale and documentation (the car required a change in taxation class). Nick also supplied a rear number plate for my caravan. The only downside from my point of view was the distance I had to drive to view and subsequently purchase the car (170 miles) but other than that I was well pleased with the experience.”

Posted 6 months ago

Thank you David, great to hear about your positive experience. Enjoy your new car and we look forward to seeing you again in the future.

Posted 5 months ago

“Very friendly and helpful sales people. The no sales pressure makes a refreshing change from the usual pushiness at other car sales. I would highly recommend you.”

Posted 6 months ago

Thank you, great to know you found all our staff friendly and helpful and enjoyed our no pressure atmosphere. Enjoy your new car and see again soon.

Posted 6 months ago

“From start to finish, everything ran smoothly. Ian looked after me and informed me of everything I needed to know.”

Posted 6 months ago

Thanks Richard, enjoy your new car and see you again soon.

Posted 6 months ago

“Had three cars off them in the past. No problem s. Relaxed easy going, no pressure. Good to deal with.”

Posted 6 months ago

Thank you Martin, glad to hear you found us good to deal with and our relaxed, no pressure approach. Enjoy your new car and see you soon.

Posted 6 months ago

“Very good and very helpful very satisfying experience thanks.”

Posted 6 months ago

Thank you Norman, glad to hear you had a very good satisfying experience buying from us. Enjoy your new car and see you again.

Posted 6 months ago

“My third vehicle from Direct Cars Really pleased with the car and the service given”

Posted 6 months ago

Thanks Margaret for once again choosing us, enjoy your new car and see you again soon.

Posted 6 months ago

“Top marks for great customer service from Shaun & Gareth. Came in with lots of questions which were sorted instantly. Found a car we liked, did the deal on the spot. That is the way to sell a car. Well done fella’s. Regards from Kev & Ray”

Posted 6 months ago

Thank you Kevin for your kind words and we will be sure to pass this on to Shaun and Gareth. Enjoy your new car and we will look forward to seeing you again soon.

Posted 6 months ago

“Friendly efficient service. When we needed help it was instant.”

Posted 6 months ago

Thank you Lee, nice to know you enjoyed the friendly efficient service. Enjoy your new car and see you soon.

Posted 6 months ago

“Brilliant from start to finish special thanks to Tom and Phil”

Posted 6 months ago

Thank you Graham, we will pass your special thanks on to Tom and Phil. Enjoy your new car and see you again soon.

Posted 6 months ago

“Found the ideal car after 6 weeks of non stop searching. Nothing was too much for Ian and Debbie! - Customer service second to none! Sorted me out! 100 miles drive to pick it up was more than worth it. Recommended to my mates ect! Cheers guys! My family are on your site as we speak!”

Posted 6 months ago

Thanks Lee, this is lovely to hear and we will pass your comments on to the relevant staff members. Enjoy your new vehicle and see you again in the future.

Posted 6 months ago

“Absolutely fantastic service, no pushy sales men no insults given regarding as to what they offered for my vehicle as a trade in, listened to me as a customer and fulfill my needs. 100% happy with the deal would highly recommend Direct cars to family and friends. Also Ian was such a gentleman and made the whole experience a pleasure from start to finish.”

Direct Cars 5 star review on 22nd September 2023

Posted 6 months ago

Thanks Deborah, great to hear that you enjoyed the fantastic service and Ian made the experience a pleasurable one, we will be sure to pass your comments on to him. Enjoy your new car and we look forward to seeing you again.

Posted 6 months ago

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Direct Cars is rated 4.8 based on 1,922 reviews