Direct Cars Reviews

4.8 Rating 1,907 Reviews
96 %
of reviewers recommend Direct Cars
4.8
Based on 1,907 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Direct Cars Reviews

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024
Michael Rosato
Direct Cars 5 star review on 8th February 2024
Raymond Smith
Direct Cars 5 star review on 26th January 2024
Patricia Heeley
Direct Cars 5 star review on 23rd October 2023
Aleksandra Starosciak
Direct Cars 5 star review on 22nd September 2023
Deborah Jayne Griffiths
Direct Cars 5 star review on 12th August 2023
Glyn David Jackson
Direct Cars 5 star review on 5th August 2023
Wendy Foster
51
Anonymous
Anonymous  // 01/01/2019
It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.
Helpful Report
Posted 4 years ago
Great to start until it came to collect the car. I was told any advisories found on the MOT would be actioned before collecting the car. I checked if this work had been completed twice before collection day, as we do not live close by. I was advised it had been and if there were any delays, I would’ve been informed. On arrival the colleague was very helpful, took me out to the car, when I noticed the advisories had not been completed as promised. We then had several discussions, I was told I could get a second opinion but they felt the work didn’t need doing. To then if you have any problems down the line ring us. I offered to get the work completed if the car was reduced, as it needed to be actioned. When they realised I would walk away and asked for a refund, the work was reluctantly carried out. We had to wait around for over two hours whilst this took place. My initial interactions were very good, however I was very disappointed at how we agreed on a something, to then be treated like it wasn’t that big a deal and not to worry about it. Had I known I would not have travelled to the garage. I understand it is a business and you need to make money, but promises should not be made and blatantly disregarded. We made a deal and you fell short. I also was told the only charge was a £99 fee, which included a valet. The car has glitter bits everywhere, it didn’t look any different to when I viewed it initially. I was also not told that the £99 was optional! There are also other things included I was not told about. What should have been a good experience was soured, I feel like I was misled. The car I’m happy with overall, just not how I was treated. Due to this I wouldn’t use again.
Helpful Report
Posted 13 hours ago
The customer service was spot on, there was no pressure from the sales staff at all. When I asked about the car I was given the key for it to have a look round it on my own with no on looking over my shoulder. Excellent service, cheers Tom
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Posted 13 hours ago
Expert attention to everything on sales side of vehicle I bought with help from salesman Tom
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Posted 1 day ago
Nick looked after us he was very honest not pushy would recommend a purchase of any vehicle there ask for Nick.
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Posted 1 day ago
This was the second time that we have used Direct Cars to purchase a new vehicle. On this occasion we were looking for a quality SUV to replace our two existing vehicles, after looking on their website we found a 69 plate Renault Koleos. When turning up to the dealership we were greeted as before by a gentleman by the name of Tom,who kindly provided the keys for the vehicle in question to view at our leisure (no pressure selling). We decided to purchase the said vehicle and finance was arranged with in a matter of minutes and an excellent part exchanged was agreed for our existing vehicles. On the day of collection the car was presented to us in excellent condition with all advisories that had been highlighted on the MOT been rectified by any parts required being replaced by new. i.e new tyres break discs and pads on this occasion. In summary a stress free car purchase dealt with by professional people with a long standing reputation which is well deserved. We would definitely be returning when the time comes to change our vehicle in the future.
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Posted 3 days ago
We’ve used Direct Cars for 20 years now. We love the fact that you are never pressured by the salesman. This time we dealt with Shaun Palmer, he couldn’t have been more helpful. He explained everything and made our experience easy and enjoyable. He’s a credit to the company. We will definitely be back for our next car.
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Posted 3 days ago
Had fantastic xervice from Direct Cars. Nothing was too much trouble. They went above and beyond to help with what we wanted. Thank you
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Posted 4 days ago
Like that sales staff are not pushy and happy to give you keys to look round any of the cars without hassling you.
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Posted 4 days ago
Very good . Would recommend to friends and would buy my next car from here as well. Been very helpful . None of the staff bothered me whilst I was browsing and Shaun was amazing when I finally found a car I was interested in and answered any questions I had about the vehicle . He also helped my dad pick out his car when I went to pick mine up and helped both of us and explained what everything was .
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Posted 5 days ago
Would definitely buy a car from here again and recommend to friends . Shaun was brilliant for both me and my daughter when purchasing our cars and answered every question we had to ask, never felt pressured into buying a car we didn't want or any extras and direct cars have been really helpful with my daughter wanting to add on extras after purchase.
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Posted 5 days ago
Great service, no pressure & very helpful in trading our old car for another. Our 4th car from here, wouldn’t go anywhere else!
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Posted 1 week ago
Thanks Alan for choosing us once again, we are pleased to know that you enjoy our great service and no pressure policy. Enjoy your new car and see you again soon.
Posted 14 hours ago
Tom was very helpful with the sale I love my new car Just a bit dissapointed with 1 month warranty Thought it would of been 3 month minimum
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Posted 1 week ago
Thanks Jonathan, great to hear you love your new car and we will look forward to seeing you again in the future.
Posted 14 hours ago
I found the whole experience enjoyable, my guide Shaun helped me choose the right car at the right price, and a good trade in value. Very happy customer five stars all the way.
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Posted 1 week ago
Thank you Anthony, we are pleased to hear you found your experience enjoyable and are very happy. Enjoy your new car and see you again.
Posted 14 hours ago
No pressure selling. Clear explanations on services offered and no pushing inappropriate purchases. Felt very comfortable buying a car from them. The process was quick and the staff very polite, friendly and helpful.
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Posted 1 week ago
Thanks Simon, glad to know you felt comfortable with our no pressure policy. Enjoy your new car and see you soon.
Posted 14 hours ago
I purchased a Peugeot 107 for my Granddaughter, delighted with the service. The car had a new Mot and service. I would be happy to buy another vehicle in the future. Professional service from start to finish.
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Posted 1 week ago
Thank you, we are pleased to hear you are delighted with the service you received. Enjoy your new car and see you again soon.
Posted 14 hours ago
it was ok, just that it was very late until I could take the car
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Posted 1 week ago
Thank you Marian, apologies you had wait longer than expected before you could collect as we had been exceptionally busy. Enjoy your new car and see you again.
Posted 14 hours ago
Excellent choice. Friendly helpful staff. Very informative and supportive when making a purchase.
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Posted 1 week ago
Thank you Dawn, glad to hear you found our staff helpful and friendly and the choice we have on offer. Enjoy your new car and see you again in the future.
Posted 1 week ago
Salesman and all staff very good my 5 car from I
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Posted 2 weeks ago
Thanks Michael for choosing us again, enjoy your new car and see you again soon for number 6.
Posted 1 week ago
Excellent service. Was not pressured into purchasing something I didn't want. Fast efficient service..l
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Posted 2 weeks ago
Thank you, enjoy your new vehicle and see you again soon.
Posted 1 week ago
Shaun helped with my vehicle really well would like to say thankyou 🙂
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Posted 2 weeks ago
Thanks Kylie, enjoy your new car and see you soon.
Posted 1 week ago
Direct Cars is rated 4.8 based on 1,907 reviews