I've only had my car three days at this point but so far it all seems to be in good working order. The representative I dealt with was Nick. He was a really nice friendly guy, quite clear and plain in explaining everything I needed to know and not pushy at all. I visited Direct Cars a few times to have a look around the forecourt, and I wasn't pestered or pressured once, not even after a test drive. There were a few things I wanted sorting out on the car before I bought it, and all the important ones such as a worn tire, we're all taken care of. I have only rated four stars because although the interior was very clean at a glance, there were places that had been completely missed such as a large spill of something that resembles wax in the glove box. Except for the small matter mentioned above, excellent service from start to finish.