After researching the car and model I wanted enquiries were made to visit Direct Cars. All staff were very welcoming and professional, the sales agent Nich was very helpful. A decision was made and all paperwork and processes explained and completed. This was my first automatic and would have liked some explanation as to how this worked and eventually on the day of collection this was explained. I would also have liked to understand the controls in more depth instead needed to consult the manual and return for assistance to connect the phone, again completed effectively by Nich. On the whole very good service and a good price paid and confident Direct Cars would assist me with any issues if needed