I thought the primary service was really good,from booking my test drive to signing for the car. After that it's like I didn't matter, I was meant to pick the car up the after but I couldn't as you were shut,fair enough, then I was meant to pick the car up when you reopened but then I couldn't because I needed new tyres,then the day after but I couldn't because your tyre supplier was shut,then after dropping my part exchange off the salesman said he would phone ne first thing to let me know when the car was ready,when that didn't happen I phoned and asked to speak to the rep I was told he wasn't even in work that day? Just felt that once money was exchanged i/the customer didn't matter. That said the car is amazing and the chap that I dealt with when I picked the car up was more than understanding. I don't mean to be rude but I've used direct cars before and want you to know the good and bad. Cheers Wez