Great to start until it came to collect the car. I was told any advisories found on the MOT would be actioned before collecting the car. I checked if this work had been completed twice before collection day, as we do not live close by. I was advised it had been and if there were any delays, I would’ve been informed. On arrival the colleague was very helpful, took me out to the car, when I noticed the advisories had not been completed as promised. We then had several discussions, I was told I could get a second opinion but they felt the work didn’t need doing. To then if you have any problems down the line ring us. I offered to get the work completed if the car was reduced, as it needed to be actioned. When they realised I would walk away and asked for a refund, the work was reluctantly carried out. We had to wait around for over two hours whilst this took place. My initial interactions were very good, however I was very disappointed at how we agreed on a something, to then be treated like it wasn’t that big a deal and not to worry about it. Had I known I would not have travelled to the garage. I understand it is a business and you need to make money, but promises should not be made and blatantly disregarded. We made a deal and you fell short. I also was told the only charge was a £99 fee, which included a valet. The car has glitter bits everywhere, it didn’t look any different to when I viewed it initially. I was also not told that the £99 was optional! There are also other things included I was not told about. What should have been a good experience was soured, I feel like I was misled. The car I’m happy with overall, just not how I was treated. Due to this I wouldn’t use again.