On entering the store we were greeted by a lovely customer service representative. We had everything explained to us how the store works etc. So off we went. My wife and I found a couple of cars we were interested in and got the keys. We explored the cars and found one we was interested in. On arriving back at the store we explained to the sales person what we wanted and everything went so smooth. From entering the building to leaving my wife and I was very happy with the service. Only down side we felt was the test drive of the vehicle I think it should be on the road and not just up and down the car park at the rear of the building but all in all a great experience.