Direct Cars Reviews

4.8 Rating 2,265 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“We had a great experience Ian was great with us”

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Posted 1 day ago

“Excellent service. Lovely car. Very informative salesman and not pushy at all.”

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Posted 5 days ago

“Based on my experience, the staff who assessed me was able to explain everything I wanted to know about the vehicle I wanted to buy.”

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Posted 1 week ago

“Very good service also consultation. Bought a car in mint condition and love it so so much! All the best for this company, thanks for Thomas Breeze sales man!”

Direct Cars 5 star review on 8th September 2025

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Posted 1 week ago

“Came in with a car in mind, was seen to very quickly and once we had a look over the car decided there and then it was the one for us and the process of getting it was seen to swiftly and was never left wondering what the next step was. Great service.”

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Posted 1 week ago

“This is my 4th car from Direct cars Its such an easy task,there's no pressure salesmen you just look round at your leisure The staff are always on hand to help if needed. Their prices are very reasonable The whole car buying and after sales experience is top notch Highly recommended”

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Posted 1 week ago

“Disappointing, would not recommend. When placing my deposit, I explained that I would be flying over to England to purchase the car and driving it to the boat to bring it home to Northern Ireland. I asked if it was possible to view the car on the Sunday and complete the transaction at 9am on the Monday which Luke advised was not a problem, Luke did not tell us he doesn’t start work to 9.30am which we found out from another salesman on the Sunday. We were also advised we could not purchase the car at the weekend as they did not have an accountant on site. When we arrived on the Sunday, the car was not valeted, there was a fault on the dash, poorly fixed chip marks on the bonnet, a discoloured skirt and a dent on the passenger door along a curve making it easily seen. I had spoke with Luke and another salesman on two different occasions and had asked if there was anything I should be aware of any bumps or scratches and was assured there was nothing that couldn’t be seen in the photos or wasn’t as a result of wear and tear. Bearing in mind as soon as the deposit was taken the advert with all of the photos was no longer accessible. I requested the photos when viewing the car on the Sunday and was provided with them the following day and the dent was not visible. £100 was discounted for the dent however on consulting a bodywork specialist it will cost far above that to rectify. Luke advised that they have a guy who deals with dents and that they could call him first thing Monday morning but could not guarantee he could attend or fix before we needed to go to get the boat. Deposit had been taken on the 8th and this was now the 20th and I was reassured that the car would be ready for when I arrived. I left on Sunday afternoon deflated but reassured that the car valet would look at the bonnet chips and skirt and that the mechanic would correct the fault. When placing my deposit and asking about how long was left on the MOT, Luke advised that the car had no current MOT and that I would need to buy a pre delivery package at £99 to cover the MOT and any work that was required. In fact this is not the case, on the direct cars website it states, “All cars sold that have less than 6 months remaining on their MOT certificate will automatically get an MOT before collection”. I had to ask for the vehicle history check which should have been included in the pre delivery package and wasn’t eligible for the loyalty card due to residing in Northern Ireland. On Monday morning the bonnet chips had been repaired and appeared to a good standard, the dash fault had been cleared, only to come back after our first stop, we were advised the skirt discolouration could not be fixed and as a gesture of goodwill was given a full tank of fuel. I’ve never bought a car and had to take it to not only a bodywork specialist but a mechanic too after arriving home. I will not be dealing with Direct Cars again; it has left a sour taste in my mouth and ruined what should have been an enjoyable, exciting experience.”

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Posted 2 weeks ago

Hello Diane, We’re sorry to hear you were left disheartened with your recent experience. In regard to the vehicle description, we endeavour to prepare all our cars to a high standard. However, as they are pre-owned vehicles, some age-related marks such as light stone chips or small parking dents are to be expected on a four-year-old car. While there was no significant damage or scratches, we do accept that we could have described these minor imperfections more clearly, and we will take this as a valuable lesson for the future. With regard to the small dent, this could have been rectified by our paintless dent removal specialist at a small cost, but unfortunately, we could not guarantee this would be completed in time for your collection. For this reason, we offered you an additional £100 reduction on top of the discount already applied, which you accepted at the time. The £99 Pre-Delivery Package you opted for is an optional service, which includes a service, 12 months’ MOT with advisories addressed, 10 litres of fuel, valet, HPI check, and a loyalty card offering discounts on future servicing. Had you not chosen this package, the vehicle would still have been MOT’d, as it had expired, and we apologise if this was not explained as clearly as it should have been. Regarding the warning light that appeared at the time of viewing, this was inspected by our technician and no fault was found. If the light has reappeared since, please contact us so that we can look into this further for you. As for weekend collection, we were unable to facilitate this because payment could only be processed once you had viewed the vehicle and decided to proceed. These checks must be completed by our accounts team, who are available Monday to Friday. Once you explained your ferry times to Luke on the Sunday, he kindly offered to start work earlier than usual on Monday morning (9–9:30am instead of 10am) so you could begin your journey sooner. Finally, when we understood you were disappointed on the day of collection, we offered a full tank of fuel as a goodwill gesture, which you accepted. Once again, we apologise that your experience did not meet your expectations. At the time, we felt you had left satisfied with the outcome, but we will take all of your feedback on board for future improvements. Despite this, we sincerely hope you are enjoying your new vehicle and wish you all the best for the future. – The Direct Cars Team

Posted 2 weeks ago

“I recently bought a used car from Direct Cars and was very pleased with the experience overall. The staff were all polite, friendly and helpful and everything was explained clearly to me. There was no pressure selling and my family and I were able to inspect the car by ourselves; and I was offered the option of trying the car out on the yard behind the car showroom, which for me was preferable to taking a car out onto the roads when I was not familiar with the controls. As the car was due an MOT, this was done plus a sevice and all the advisory work was done free of charge, they also put in a new Cam belt. When I'd got the car home I noticed an issue whith the clutch, I was told to bring the car back in, repairs were done promptly despite it being a bank holiday weekend and free of charge as it was under warranty for a month from Direct Cars. I would definitely buy a car again from this dealer.”

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Posted 2 weeks ago

Many thanks Catherine for your kind words, it's a pleasure to hear about your recent experience. We hope you are enjoying your new car and we look forward to seeing you again.

Posted 1 week ago

“Very friendly and easy people to deal with. Efficient with no hard sell offering good quality cars.”

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Posted 2 weeks ago

Thank you, it's great to hear you found us easy and friendly to deal with. Enjoy your new car and see you soon.

Posted 1 week ago

“Very good service Tom Breeze pleased with the car”

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Posted 3 weeks ago

Thank you Victor for your kind comment, enjoy your new car and see you again soon.

Posted 1 week ago

“I’ve been buying cars from these since 2014 always a good service. Shame the first salesman I’ve dealt with is retiring but the latest car bmw X1 buying was seamless”

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Posted 3 weeks ago

Thanks Carl for coming to us once again, enjoy your new car and we will look forward to seeing you again soon.

Posted 1 week ago

“Excellent service. Very helpful and knowledgeable. No pressure to buy.”

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Posted 3 weeks ago

Thank you John, great to know you found the service excellence and found our staff to be helpful and knowledgeable. Enjoy your new car and see you again soon.

Posted 1 week ago

“Really happy with the car and the service provided by Sean. As part of the deal, I paid £99 to get the car serviced/MOT’d and valeted amongst others. Upon receiving the car at home, in the front and back of the car there was dirt. The car had not been fully valeted. I’ve contacted Direct Cars today at 10:10 and spoke to a member of the team (name unknown, but you should be able to trace who took the call) and told them that it had not been fully valeted, especially in the back seats. They said it had been valeted but it clearly hadn’t been fully valeted. I asked if there is anything they’d be able to do, to remedy this, before submitting this review. He said “no, that’s fine”. Very blunt, but a straight answer - but not what I expected given the amount I have paid for the car. As above, couldn’t fault the service from Sean. However, really disappointed with after sale service and the car not being fully valeted. The terminology should change from a valet to a quick clean, to avoid the high expectation that comes with a valet.”

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Posted 3 weeks ago

Hi Michael, Firstly, we would like to apologise that the valet is not up to our usual high standards and if you would like to contact us and we will be happy to arrange for you to bring the vehicle back in to us so we can rectify this for you. Secondly, we would like to thank you for your very kind words regarding your purchase and the way you have been dealt with by Shaun and we will be sure to pass this on to him. We hope you enjoying your new car and we will look forward to seeing you again soon.

Posted 3 weeks ago

“We had an amazing experience. Purchasing the car was very easy and straightforward. Tom was extremely helpful and all promises that would be done to the car before collecting was completed. Couldn’t be more happy.”

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Posted 4 weeks ago

Thank you Jessica, great to hear you found your experience amazing and everything was easy and straightforward. Enjoy your new car and see you again.

Posted 3 weeks ago

“Excellent experience, from contacting Ian for a test drive, to the purchase and collection of my vehicle. Nothing was too much trouble. All questions were answered and issues corrected. I would definitely recommend Direct Cars for their personal assistance throughout my car shopping experience. It was easy, hassle free and my car was in pristine condition. Ian was professional at all times and was a pleasure to do business with.”

Direct Cars 5 star review on 19th August 2025

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Posted 4 weeks ago

Thank you Barbara, it's great to hear you found your dealings with Ian excellent and professional. Enjoy your new car and see you again soon.

Posted 3 weeks ago

“Great service and a quality car but still not received the log book ?”

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Posted 4 weeks ago

Thank you Martyn, glad you found our service great, in regards to your V5 the DVLA state that they process them within 4-6 weeks if you have still not received it after this timescale please let us know and we will look into this. Enjoy your new car and we will see you again in the future.

Posted 3 weeks ago

“From the first phone call to driving away in new car I was treated like a friend rather than customer, no pushy sales people, left to browse without pressure, a first class customer focused business.”

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Posted 4 weeks ago

Many thanks Gordon for your extremely kind words, enjoy your new car and we will look forward to seeing you again soon.

Posted 3 weeks ago

“All the staff were very friendly and helpful throughout the process of buying my car . They quickly sorting out a technical issue without any quibbling including providing a curtesy car while this was resolved. Thank you.”

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Posted 1 month ago

Thank you, enjoy your new car and see you again soon.

Posted 3 weeks ago

“Thankyou Shaun,Ian and Gareth. All these guys made our car buying experience smooth and pleasant. No pushing,just a pleasant conversation and an easy car buying journey. Right from the start,these guys were friendly,professional and thorough.The car we bought is exactly what we had been looking for and on collection,it had been serviced,valeted and had ten litres of fuel added. We are very happy with the car,and we will be very happy to come back to Direct Cars in the future. Many thanks..”

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Posted 1 month ago

Many thanks Albert for your great comments and we will be sure to pass them on to Shaun, Ian and Gareth. Enjoy your new car and we will look forward to seeing you again soon.

Posted 3 weeks ago

“Ian Whiting at your Sheffield outlet was very professional with an easy manner throughout the purchase. It was a pleasure to do business with him”

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Posted 1 month ago

Thank you for your kind words and we will make sure we pass them on to Ian. Enjoy your new car and we will look forward to hearing from you again soon.

Posted 3 weeks ago

Direct Cars is rated 4.8 based on 2,265 reviews