Direct Cars Reviews

4.8 Rating 2,378 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,378 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“No pressure service. Everyone so helpful but happy to leave you alone if all you want to do is browse. We’re more than pleased with our new car and would highly recommend Direct Cars. One slight critisism, and a very minor one is that our new car needed a service msg board resetting which, I was told, was a 20 minute job. It should have been done before we collected the car yet we’ve had to wait 3 weeks for the issue to be addressed.”

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Posted 1 day ago

“I've had many cars from Direct Cars and have always been satisfied with the sales experience”

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Posted 2 days ago

“Called in looking for new car and dealt with by Nick Wardle. Not pushy but informative.Pleased with treatment by all staff and I’ve no hesitation in recommending Direct Cars.Will certainly be back for any future purchase.Ive already recommended you to my neighbour”

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Posted 2 days ago

“Matt who helped us was very professional and delivered on everything he said he would when he saw with no issues or delays. Excellent service would go back again if I needed another car”

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Posted 4 days ago

“Great service and polite sales person”

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Posted 4 days ago

“I only popped in for a nosy. But there is always a car that takes your fancy. Sean the salesman was lovely and made the experience very easy and relaxed, with no feeling of being pressured.”

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Posted 6 days ago

“Warm, friendly and knowledgeable service. Never felt pushed to make a decision but supported to find the right car for me. Would definitely recommend.”

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Posted 1 week ago

Thank you for sharing your kind words about your recent visit, it's a pleasure to read them. Enjoy your new car and see you in the future.

Posted 4 days ago

“I would definitely recommend Direct cars and Danny the sales person. There was no hard sell, no pressure to take the car finance (I have experienced pressure to take the car finance in the past). Danny explained what extras I could buy again just clear explanation of what was available no pressure. When I collected my car everything was quick and easy. Overall I'm very pleased with my new car and with how easy it was to deal with Direct Cars as a woman on my own”

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Posted 1 week ago

“Lots of cars , easy to view with no pressure”

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Posted 1 week ago

Thank you Susan, we're pleased to hear you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 4 days ago

“This is the second time I have used Direct Cars and and been equaly impressed on both occasions. The trouble taken by the staff was excellent - especially as we end up changing to an automatic for the first time! We would like to thank Mr. Shaun Palmer for all his help and patience and Tom who help sort out my confusion with the Sat Nav! Thanks to both and all the service team. WE are very happy with the new car.”

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Posted 1 week ago

Thanks David for you kind words and choosing us once again, we're delighted to hear you found our staff excellent and everything was to your satisfaction, we will pass these comments on to all involved. Enjoy your new car and see you again soon.

Posted 4 days ago

“Easy to navigate website leading to smooth process of buying a car”

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Posted 1 week ago

Thank you, we are glad to hear you found everything smooth and easy. Enjoy your new car and see you again.

Posted 4 days ago

“Polite, efficient and painless.”

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Posted 1 week ago

Thanks Michael for sharing, enjoy your new car and see you again.

Posted 4 days ago

“My experience was quick and flawless no long waiting or pressure to purchase other items.”

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Posted 3 weeks ago

Thank you David, we're glad you found the experience flawless and quick with no pressure. Enjoy your new car and see you again.

Posted 4 days ago

“I find Direct Cars easy to deal with, they have a wide range of vehicles for sale and are competitively priced. The sales people are friendly and not at all pushy, explaining everything in detail and answering any questions I asked.”

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Posted 3 weeks ago

Thank you, we are pleased to hear you fins us all friendly and easy to deal with. Enjoy your new car and we look forward to seeing you again.

Posted 4 days ago

“Loving my new Car from Direct Cars. Many thanks to Shaun for making the whole process smooth from start to finish. Would highly recommend Direct Cars for your next car.”

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Posted 3 weeks ago

Thanks Julie for sharing your recent experience and we will pass your thanks on to Shaun, enjoy your new car and see you again soon.

Posted 4 days ago

“I’ve never bought a car online before and was really nervous about it. After talking with Daniel at Direct Cars I decided to go ahead with the purchase of the kuga. When the car arrived it was everything Direct Cars said it was. I did have a few issues with the car and expected some hassle to get this sorted out. I couldn’t have been more wrong, both Daniel and Tony worked with me to solve the issues with the minimum of grief. In fact it was me that was dragging my heels in sorting things out, and the guys still honoured their word in resolving my issues. I wouldn’t hesitate to use Direct Cars again, and would definitely recommend them to family and friends. I can only thank the guys for their patience and wasting no time in sorting things out for me. My wife and I are delighted with our car. Thanks again guys.”

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Posted 3 weeks ago

Thank you Stephen for your kind words and choosing to purchase using our home delivery service. We're delighted to hear that everything is to your satisfaction and the small issues were rectified without undue delay and we will pass on your thanks to all involved. Enjoy your new car and we will look forward to hearing from you soon.

Posted 4 days ago

“Fully professional company. Strongly recommended. Friendly and helpful seller. If I need to buy another car in the future, Direct Cars will be first choice.”

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Posted 3 weeks ago

Thanks Grzegorz, enjoy your new vehicle and see you again in the future.

Posted 3 weeks ago

“Can highly recommend service was excellent from start to finish safe are very helpful and friendly and very professional would definitely deal with your company again”

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Posted 4 weeks ago

Thank you Jack for sharing your great feedback, enjoy your new car and see you again.

Posted 3 weeks ago

“Very professional very easy to deal with no hassle from start to finish. Excellent company great car delivered on time . I can’t thank them enough for the first class service and car . Would definitely recommend.”

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Posted 1 month ago

Thank you Michael for your kind words and for choosing our home delivery option. Enjoy your new car and speak to you again soon.

Posted 3 weeks ago

“Luke was extremely polite and helpful, would highly recommend direct cars - great service and very reasonably priced vehicles”

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Posted 1 month ago

Thank you Lisa for your kind words and we will be sure to pass them on to Luke, enjoy your new car and see you soon.

Posted 3 weeks ago

Direct Cars is rated 4.8 based on 2,378 reviews