Direct Cars Reviews

4.8 Rating 2,299 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,299 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“Excellent service prompt reply to initial enquiry and all staff were very helpful”

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Posted 1 day ago

“This is our fourth car from Direct. The service is excellent and sales team friendly and helpful, especially Ian whom we have dealt with several times.”

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Posted 1 day ago

“Bought from them before, and would use them again.. and again. Helpful, no pressure…”

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Posted 1 day ago

“Excellent service from Nick”

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Posted 6 days ago

Thanks Beverley, great to know you found Nick's service excellent. Enjoy your new car and see you again.

Posted 3 days ago

“Great staff all happy to help and easy to approach. They also leave you to look around without bothering you constantly and always great service. Used many times and will continue to use.”

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Posted 1 week ago

Thank you once again for choosing us and we are pleased to hear you find all our staff easy to approach and helpful. Enjoy your new car and see you again very soon.

Posted 3 days ago

“I’ve recently purchased 2 vehicles for my company from Direct Cars and the service from start to finish was 10/10. Tom and Gareth are exceptional at their job: knowledgable, patient and super helpful with anything I ask. I will 100% be coming back to Direct Cars in future. Thanks for providing me with 2 wonderful new vehicles.”

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Posted 1 week ago

Thank you Rachel for choosing us to supply your company with 2 new vehicles, we will pass your very kind words on to Gareth and Tom. We hope they both continue to suit your needs and we will look forward to doing business again with you in the future.

Posted 3 days ago

“Good customer service. Everything explained. Would recommend.”

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Posted 1 week ago

Thank you very much Gaynor for your comments, enjoy your new car and see you soon.

Posted 3 days ago

“Excellent service, no pushy salesmen. Answered all my questions . Really pleased with my new car!.”

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Posted 1 week ago

Thank you Richard for your kind words, enjoy your new car and see you again.

Posted 3 days ago

“Excellent service and very easy transaction/sale... Daniel was professional throughout the sale, making it so easy with the trade in and collection. Would definitely recommend Direct Cars”

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Posted 1 week ago

Thanks Nigel, glad to hear you found our service excellent and we will pass your kind comments on to Daniel. Enjoy your new car and see you again soon.

Posted 3 days ago

“great place to purchase my car very good choice of makes….left to look around…dealt with Nicholas. very easy purchase my car.”

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Posted 1 week ago

Thank you Mark, happy to hear you found everything very easy and that we are a great place visit. Enjoy your new car and see you soon.

Posted 3 days ago

“Excellent, extremely helpful, no pressure selling and great communication.”

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Posted 2 weeks ago

Thank you, glad you found us excellent and enjoyed our no pressure policy. Enjoy your new car and see you again.

Posted 3 days ago

“Easy going no pressure purchases and friendly staff from start to finish, even director level. Work with you to make sure you have a handover of vehicle and a smooth future ride.”

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Posted 2 weeks ago

Thank you Sarah for your great comments, enjoy your new car and we look forward to seeing you again soon.

Posted 1 week ago

“I've bought cars from Direct Cars and I have never been disappointed.”

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Posted 2 weeks ago

Thank you Peter for choosing us again, enjoy your new car and we will see you again soon.

Posted 1 week ago

“Absolutely fantastic experience buying my new car with Direct Cars, great vehicle and condition of car as well as good communication of information passed on to me whilst I made my choice. Easy set up of finance. Would return when it’s time to buy again!!”

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Posted 2 weeks ago

Thanks Michelle for sharing that you found us absolutely fantastic, we hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 1 week ago

“Everything was grand”

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Posted 2 weeks ago

Thank you Daniel, enjoy your new car and see you in the future.

Posted 1 week ago

“Amazing service from the staff , brilliant from start to finish and could not be happier”

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Posted 2 weeks ago

Thank you Rochelle for your kind words, enjoy your new car and see you again.

Posted 1 week ago

“We travelled from Teesside first to look at the car,and on the following Sunday again to purchase the vehicle and drive it away.I found the whole experience relaxing, with no pressure at all from the salesman. The car was and still is perfectly presented.”

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Posted 2 weeks ago

Thanks Peter, we're to hear you found your experiencing relaxing. Enjoy your new car and see you again soon.

Posted 1 week ago

“I had a great buying experience with Direct Cars, from the quick email response to my initial enquiry through to driving my new car away. Friendly, knowledgeable staff and a great all round service.”

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Posted 3 weeks ago

Thanks Louise, it is lovely to hear you found the experience great and enjoyed the service you received. Enjoy your new car and see you again.

Posted 1 week ago

“Direct car was very good. I have only deal with Ian Whiting, and he deals with me very very good. What a gentleman.”

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Posted 3 weeks ago

Thank you Esther for your very kind words and we will be sure to pass them on to Ian, Enjoy your new car and see you again soon.

Posted 1 week ago

“The sales man was very helpful but the car smells badly. Of the previous owner smoking tried to clean will keep on trying to clear the smell”

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Posted 3 weeks ago

Hi Paul, We are happy to hear you found our sales advisor very helpful and we are sorry to hear that you have an unpleasant odour from the previous owner, if you would like to contact us we will be happy to arrange to try and rectify this. Enjoy your new car and we will look for to seeing you again soon.

Posted 1 week ago

Direct Cars is rated 4.8 based on 2,299 reviews