Direct Cars Reviews

4.8 Rating 2,338 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,338 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“Great selection of cars , good competitive prices and Matt the salesman got us a good deal overall very happy with the car would recommend”

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Posted 3 days ago

“Simple and straightforward. Nice staff.”

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Posted 3 days ago

“Great cars, fair prices abd very knowledgeable and friendly staff”

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Posted 4 days ago

“Fantastic service love my new car thank you”

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Posted 4 days ago

“Very quick and easy to find the best car suitable for our needs, also the salesman was very helpful and polite.this is the second car we have bought from here.”

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Posted 4 days ago

“very good service all jobs done to the car before we pick it up would buy a car again from them”

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Posted 5 days ago

“Very helpful and knowledgeable salesmen. Nothing rushed and nothing too much trouble. Not pushy and everything ran smoothly from start to finish.”

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Posted 5 days ago

“Love it thank you direct cars”

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Posted 5 days ago

“Luke made the whole process easy and everything went smoothly. He explained everything step by step during the purchase and couldn’t have asked for more. Very professional and dedicated his time to be with no interruptions. Very competent and knowledgeable. Excellent service from all involved.”

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Posted 1 week ago

Thank you Samantha for your great feedback, it's great to hear Luke made everything smooth and easy for you throughout your purchase and we will be sure to pass your kind words on to him. Enjoy your new car and we will look forward to seeing you again soon.

Posted 1 week ago

“I was sold a car that had some faults, which were unknown to me at the time.”

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Posted 1 week ago

Hi, Sorry to hear you are experiencing a few issues so soon after purchase, we always endeavour to make sure we prep our vehicles to the nth degree but unfortunately sometimes issues can crop up which we will be happy to deal with. If you would like to contact us (if you haven't already done so) and we will be happy to arrange for them to be rectified. Despite this we do hope you are enjoying your new car and we hope to see you again soon.

Posted 1 week ago

“I experienced very good customer service from Direct Cars. Tom made the process of buying a car very easy, no hard sell, no pressure, just a very straightforward process and I am very pleased with my new car”

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Posted 1 week ago

Thank you Julie, great to hear you found everything easy and straightforward. Enjoy your new car and see you again.

Posted 1 week ago

“Recently purchased a car from Direct Cars with the very helpful and professional Matthew. The entire experience was very smooth, no issues and I do believe that they offered a fair and reasonable part exchange deal. We have purchased previously from Direct Cars, and would definately do so again and would recommend. Thank you Matthew.”

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Posted 2 weeks ago

Thank you Andrea for your lovely words and we will make sure we pass them on to Matthew. Enjoy your new car and see you again soon.

Posted 1 week ago

“Always a happy experience at direct cars no pushy salesman look round cars at own pase any questions Always happy to help.my salesman Thomas Breeze very helpful and knowledgeable in every way.10/10 Thanks.”

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Posted 2 weeks ago

Thank you Kenneth for your great feedback, enjoy your new vehicle and see you soon.

Posted 1 week ago

“Excellent service throughout. Nick Wardle showed me a range of cars suited to my needs. I am extremely pleased with my new car. I will highly recommend Direct Cars.”

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Posted 2 weeks ago

Thanks Beverley, we are pleased to hear you found our service excellent. Enjoy your new car and see you soon.

Posted 1 week ago

“All I can say is thank you. Tom was very helpful and made the ease of buying a car very smooth. I love my new car it was presented to me on collection in pristine condition. I cannot fault Direct Cars in any way.”

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Posted 2 weeks ago

Thank you Margaret for your very kind words and we will be sure to pass them on to Tom. Enjoy your new car and see you again in the future.

Posted 1 week ago

“Great to deal with, no hastle transaction, very helpful, everything went according to plan, would highly reccommend.”

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Posted 3 weeks ago

Thank you Christine for your kind comments, we are pleased to hear everything was to your satisfaction. Enjoy your new car and see you again soon.

Posted 2 weeks ago

“Hi, nice friendly staff, I mainly worked with Nicholas wardle to purchase a mini countryman of which the sale details were conducted online, I enquired if the car had any imperfections to which nick replied no the car is blemish free. On driving down from Leeds to Sheffield to finalise details and complete the transaction I noticed a deep scuff on the rear wheel arch (driver's side) so I asked Nicholas what could be done about it and he said no one was here to deal with it and it could be polished out. It is impossible to polish it out as it is a deep scrape in the plastic wheel arch .the rest of the motor vehicle is excellent, I will not purchase another motor vehicle from you as i feel I've been misled & your sales person was not entirely honest . To make the car right it needs a new rear plastic wheel arch!. I would be happy to bring the motor vehicle back in if this could be arranged.”

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Posted 3 weeks ago

Hi David, Thank you for your feedback and we're glad to hear you found our staff friendly, however we are sorry to hear you are unhappy about the slight scuff on the plastic wheel arch, this appears to be an oversight on our part and we are deeply sorry about this. If you would like to contact us and we can make arrangements to get this rectified for you. Despite this we hope you are enjoying your new car and we will look forward to hearing from you soon.

Posted 2 weeks ago

“Bought our previous car from them so went back again. They let you browse at your leisure are not pushy at all no hassle. Luke was polite ,friendly and professional. Everything went through smoothly. Thoroughly recommend.”

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Posted 1 month ago

Thank you Susan for choosing us again and your kind words, enjoy your new car and see you soon.

Posted 4 weeks ago

“I recently purchased a Nissan Juke from Direct Cars and part exchanged my car. I love my new car and found the salesperson Matt to be extremely helpful and friendly. The entire experience was very easy and straightforward. Matt was not pushy at all, which we appreciated. I would definitely buy from them again. Very Happy 😊”

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Posted 1 month ago

Thank you Joanne for your kind comments and we will make sure to pass them on to Matt, also we are pleased to hear you found everything straightforward and easy. Enjoy your new car and see you again.

Posted 4 weeks ago

“This is the second car we have purchased from direct cars over the years . The custservice we received was great . We liked how we weren't jumped on and pestered like most car show rooms . Daniel was very helpful amd would highly recommend. We love our new car”

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Posted 1 month ago

Thanks Antony for your kind words and we will be sure to pass them on to Daniel, enjoy your new car and we will look forward to seeing you again.

Posted 1 month ago

Direct Cars is rated 4.8 based on 2,338 reviews