Direct Cars Reviews

4.8 Rating 2,178 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 5 years ago

“Excellent! Went to view a car I'd found on autotrader, salesman (Dan) was friendly and not at all pushy. Left us to view the car and we found him when we'd made the decision to buy it. Took us through the paperwork and we picked the car up some a few days later. Very happy with the car and the overall level of service, all jobs I asked to be done were done. The car looks amazing, thank you to everyone at Direct Cars.”

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Posted 16 hours ago

“Great service and got a good part ex price for my old car . Loads of additional spec on my new car but not reflected in the price”

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Posted 17 hours ago

“Friendly, not pushy and I would definitely buy from them again.”

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Posted 4 days ago

“Easy to view the fairly large and different selection of vehicles, no pressure from salespeople (you have to approach them if you want to have a closer look/test drive). No complaints from me”

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Posted 5 days ago

“Bought 3 car from direct cars in the past, never had a problem, very friendly and professional, great reliable company”

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Posted 6 days ago

“Friendly and helpful! Absolutely love my new smart car that drives beautifully. The delivery service is so convenient and the guy who delivered my car was also very polite and helpful. Thankyou! X”

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Posted 1 week ago

Thank you Nicola for taking advantage of our home delivery service and for your kind words, we will make sure we pass them on to all involved. Enjoy your new car and speak again soon.

Posted 1 week ago

“Luke & Dave have been excellent. Initial visit through to handover, both ensured a smooth and hassle free buying experience. Their knowledge is top notch and happily advised and helped where required. Would happily purchase another vehicle from either!”

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Posted 1 week ago

Thank you Simon for your very kind words, we will be sure to pass them on to Dave and Luke. Enjoy your new car and we will look forward to seeing you again soon.

Posted 1 week ago

“Having bought my previous car from a main dealer I was happily surprised at how quick and easy the whole sale was at Direct Cars. No push to sell add on’s and no waiting around for who knows what. Straightforward service.”

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Posted 1 week ago

Thank you Derek, we're glad to hear you found everything quick, easy and straightforward. Enjoy your new vehicle and see you again soon.

Posted 1 week ago

“Sales side superb not pushy good advice few marks and stone chips on collection which was sorted after a day of sale. After just under week visited service side for a few things on the car that was corrected but found service reception to be a little rude compared to most service receptions from main dealers in past car puchased. All other members of staff where good apart from service receptions.”

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Posted 1 week ago

Hi, Thank you for sharing your feedback and we are pleased to hear you found the dealings with our sales department superb, however please accept our apologies regarding your experience with our aftersales/service department, we will take your comments on board and look into this so it doesn't happen again in the future. Despite this we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 1 week ago

“This is the second time I have purchased from direct cars and received excellent service . Shout out to Luke thankyou for excellent service”

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Posted 1 week ago

Thanks Karen, we will pass you kind words and thanks on to Luke. Enjoy your new car and see you again soon.

Posted 1 week ago

“Very helpful with excellent communications. Great value for car purchased with great saving and condition just as described. Also very good & fair part exchange price. Would highly recommend.”

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Posted 1 week ago

Thank you Elaine for your kind comments, enjoy your new car and see you again in the future.

Posted 1 week ago

“The sales advisor looking after me while buying my car Tom was amazing from start to finish thank you for making the purchase run as smoothly as possible”

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Posted 1 week ago

Thanks Jodie for your kind words and we will be sure to pass them on to Tom, enjoy your new vehicle and see you again soon.

Posted 1 week ago

“Really pleased with my car quick easy process with friendly staff would definitely recommend.”

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Posted 2 weeks ago

Thanks Jacqueline, enjoy your new car and we will look forward to seeing you again.

Posted 1 week ago

“A great experience from start to finish. Lots of choice, no hassle or hard selling. I was told my car would have a full service and mot and any advisories would be fixed. I had 2 new tyres, break pads/disks and wind screen wiper blades replaced. I absolutely love my car. Thank you 😊”

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Posted 2 weeks ago

Thank you Elizabeth for sharing your great experience, enjoy your new car and see you again in the future.

Posted 1 week ago

“Five star service with five star people.. Large collection of cars with choices. Great customer oriented approach.. Especially Daniel the sales adviser was spoton. Processing was so easy and quick.”

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Posted 2 weeks ago

Thanks Ranjeev for your kind words, enjoy your new vehicle and see you again.

Posted 1 week ago

“Relaxed place, No pushy sales.. Friendly staff, Well knowledged and informative”

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Posted 2 weeks ago

Thank you David, enjoy your new car and see you again soon.

Posted 1 week ago

“Dealt with Tom who was a no fuss sales person which for us worked really well. He was direct and straight forward about the car we purchased and it made buying a car a lot less stressful! Thank you Tom…….we were surprised how long it took to get the car (2 weeks from the deal being finalised and the car was paid for so we haven’t had as long a wait for a car before) we understand the wait was because of the volume of cars you sell and we did have to have a few things looked at by Fiat Warranty. Overall a great place to see a car you like, test drive (although not the best test drive) get the deal done and drive away feeling good about it all!”

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Posted 2 weeks ago

Thank you Jeremy for your kind words and we're pleased to hear you found it a stress less experience, apologies about the wait to collect with the volume we have sold lately and we are pleased you drove away feeling good. Enjoy your new and see you again soon.

Posted 2 weeks ago

“I have a good carry on with direct cars this is the fourth car I’ve purchased and never had any problems so I will always look there first”

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Posted 3 weeks ago

Thanks Stephen for once again coming to us, enjoy your new car and see you again soon.

Posted 2 weeks ago

“I have purchased around five cars from Direct Cars, I have found all the cars to have been really good buys, always good quality vehicles, that are easily maintained, Direct Cars provide great customer service, I appreciate the fact that there is no hard sell, but they are there when you need advice, Ian was great, he explained workings of the vehicle as I was switching a manual drive for an Automatic Transmission , the be paperwork is minimal and easy to understand, I had a good experience from start to finish and my new vehicle was handed over to be in immaculate condition overall Direct Cars sell very reliable cars at good prices well worth a visit.”

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Posted 3 weeks ago

Thank you Gillian for once again choosing us and for your very kind words. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 weeks ago

“Helpful , not pushy , plenty of information. Wanted me to drive just one car ! I drove two ! Said one lady drove 10 & never bought a car .”

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Posted 3 weeks ago

Thanks Karen for your comments, enjoy your new car and see you again in the future.

Posted 2 weeks ago

Direct Cars is rated 4.8 based on 2,178 reviews