Direct Cars Reviews

4.8 Rating 2,209 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“Our second car from Direct Cars and once again really pleased with our purchase, great service from Nicholas Wardle in sales, gave us a good price on our trade in and we love the new car.”

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Posted 19 hours ago

“We had an excellent experience with Direct Cars customer service was second to none. To de able to browse and view the cars without being pressurised to buy was great. Ian was absolutely fantastic when we decided to purchase a car we had viewed. Everything was dealt with easily, smoothly and swiftly. All we had to do was literally pick up our new car,no hassle or pressure. Ian is a great guy and an absolute credit to Direct Cars. Thank you Direct Cars for an amazing experience. We love are new car Dawn &Colin meacham”

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Posted 4 days ago

“My car was a day late in picking up but was well informed about this due to waiting parts The overall experience was brilliant was allowed to look round car without anyone brothering us and would buy again form direct cars”

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Posted 6 days ago

“Luke who we dealt with was very friendly and we felt well looked after during the whole process of buying our new car”

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Posted 6 days ago

“Great experience. All staff have been very helpful and friendly and I feel confident about my new car purchase. Keep up the good work! Thanks”

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Posted 1 week ago

“It was very easy to buy my car from Direct Cars. From start to finish everything went smoothly and to time. The salesman was very helpful and professional. Overall a great experience thank you.”

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Posted 1 week ago

“Ian whiting is the straightest car salesman I’ve ever met there is a screwdriver missing from the toolbox but Ian said he would get me one”

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Posted 1 week ago

“Love my new car sales were fabulous made me feel comfortable and at ease thankyou very much”

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Posted 1 week ago

“Everything went OK as expected, car no big problems just seems to be a bolt missing from the boot area that could be sorted when I come back for no plates fitting, other than that quite happy up to now with purchase.”

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Posted 1 week ago

“Friendly and helpful”

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Posted 1 week ago

“I recently bought a car from Direct Cars, and I couldn’t be happier with the experience – especially thanks to Luke, the salesman who looked after me. As a young woman, I’ve had my fair share of car sales experiences where I’ve felt pressured or talked down to, but that definitely wasn’t the case here. Luke was professional, approachable, and genuinely listened to what I needed. I never once felt pressured or patronised. He worked hard to make sure I was getting a fair deal and did everything he could to meet my needs. The team were open to negotiation, transparent, and made the whole process feel smooth and stress-free. I felt really looked after and left feeling confident in my purchase. I would absolutely recommend Direct Cars – and especially Luke – to anyone looking for a fair, respectful, and supportive car-buying experience.”

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Posted 1 week ago

“Buying a car made easy! Lovely staff, no sales pressure. Car identified on line, saw it, had a test drive, bought it. It was given a service and MOT before collected.”

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Posted 1 week ago

“Ian was very professional and helpful. Showed us in depth how the instruments worked on the car we bought.”

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Posted 1 week ago

“Excellent professional service offered from viewing to collecting. All staff very helpful. Choice of vehicles excellent”

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Posted 2 weeks ago

“Very impressed with the sales and the service received. Very relaxed and no pressure.”

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Posted 2 weeks ago

“Ian Whiting the sales advisor is a personable friendly helpful knowledgeable man the whole process was a great experience.The vehicle I bought is upto now a pleasure to operate.I would recommend direct cars.”

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Posted 2 weeks ago

“This is our 8th car and each time the buying experience is so easy no hassle from the sales team which is a big tick in my book all the cars we've had have been excellent we still have our Kuga which we've owned for 6 yes now as well as our latest buy only a few days ago keep up the great work all at direct cars. Especially Lan whiting & Nick waddle.”

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Posted 3 weeks ago

“Pleasure to deal with Ian, happy with the car, I’d go back!!!”

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Posted 3 weeks ago

“Great customer service. Explained everything in detail with no pressure to buy. Have already recommended to others go to Direct Cars. Will definitely go back in the future.”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

Direct Cars is rated 4.8 based on 2,209 reviews