Direct Cars Reviews

4.8 Rating 2,064 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 5 years ago

“No pressure, very helpful and friendly. Great service and car was just what I wanted.”

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Posted 23 hours ago

“Quick and easy process with a great sales team”

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Posted 1 day ago

Thank you Dominic, great to hear you found the process quick and easy. Enjoy your new car and see you again soon.

Posted 1 day ago

“Got my new car sorted out and picked it up in double quick time. Very impressive!!”

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Posted 2 days ago

Thanks David. glad to hear you are impressed with our service. Enjoy your new car and see you soon.

Posted 1 day ago

“Brilliant experience from start to finish. No hard sell, excellent communications and the car was ready super quick. I love my new car and would definitely go back to Direct Cars in the future.”

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Posted 3 days ago

Thank you for your kind words and it's great to hear you had a brilliant experience from start to finish. Enjoy your new vehicle and see you again in the future.

Posted 1 day ago

“Very good sale / service very professional very happy with my car would highly recommend”

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Posted 5 days ago

Thanks Warren, enjoy your new vehicle and see you again soon.

Posted 1 day ago

“The salesman and the process were really good, I think he was called Luke. But when I test drove the car it had a eml on was told it would be fixed when picking up the car there was no light but it soon came.on after 1 hour of driving. Booked it for 2nd week of December but don't think the car was properly fixed in the first place which is very disappointing but like I sed the salesmen was really good”

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Posted 6 days ago

Hi, Thank you for your review and we are happy to hear you found the process and your dealings with Luke really good, we will be sure to pass your comments on to him. Please accept our apologies that you had an issue so soon after collection. Despite this we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 1 day ago

“Very good service from staff to finish even if the pick-up date was slightly delayed due to waiting for parts”

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Posted 1 week ago

Thank you Ryan, great to hear you had very good service from start to finish and apologies we had to slightly delay your collection due to us waiting for parts to arrive. Enjoy your new car and see you again.

Posted 1 day ago

“I purchased a car from you a week ago after my own car unexpectedly failed it's MOT and wasn't worth repairing. I was helped through the choosing/buying process by Sean Palmer, who was very informative, answered all my questions and didn't put me under any pressure. He also ensured I had a courtesy car whilst my new car was ready. Although I have only had it a week, I like my new car and think I have made a good decision. My only small complaint about it is the smell of cigars? from the previous owner which is strong and not going away despite several air fresheners. I can't remember the smell when I test drove it it. Can you suggest anything to remove it? A friend suggested changing the filter? I appreciate being treated fairly by Direct Cars.”

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Posted 2 weeks ago

Thank you Roger for your kind words and we will be sure to pass them on to Shaun, I believe you have already been in contact with us and we are helping you to rectify the small issue you have mentioned. Enjoy your new car and see you soon.

Posted 1 week ago

“Went to look for a car we were allowed to walk round without being pressured into buying. Went back next day test drive it and bought it. The salesman Tom was very pleasant and knowledgeable. Would definitely recommend”

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Posted 2 weeks ago

Thank you Brian, great to know you enjoyed the no pressure experience. Enjoy your new car and see you again soon.

Posted 1 week ago

“The sale man at direct cars was very profetional and a great guy infact it was not just that one guy that was all very good and i look for do doing more business with them in the futher Thanks for all that that that you have done”

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Posted 2 weeks ago

Thanks Lee for kind words, enjoy your new car and see you again in the future.

Posted 1 week ago

“Very good.I am Whiting was extemely helpful and friendly. Much of the car was unfamiliar to me with all its modern gadgets but he took time to explain the basics to me before I set off home.”

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Posted 2 weeks ago

Thank you for sharing your recent experience. Enjoy your new car and see you again.

Posted 1 week ago

“Very pleased with the purchased I was very well looked after with Dan ringrose this is my 4 vehicle from direct cars”

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Posted 3 weeks ago

Thank you William, glad to hear you are pleased with your purchase and that Dan looked after you very well. Enjoy your new car and see you again soon.

Posted 2 weeks ago

“Happy with the car but I’ve had 2 messages to say it needs a service I was told it was updated so I phoned up and was told someone would call me back but I’m still waiting”

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Posted 3 weeks ago

Hi Craig, Great to hear you are happy with your new car. Apologies about the messages saying your vehicle needs a service, this was due to a IT system issue which has now been fixed but apologies once again that you didn't get a phone call explaining this. We hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 2 weeks ago

“The car i bought from direct cars was very clean and tidy and the staff looked after me and explained eveything in easy way of understanding eveything cannot fault them”

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Posted 3 weeks ago

Thanks Stephen for sharing your great comments, enjoy your new car and see you soon.

Posted 2 weeks ago

“Excellent service, great people would definitely recommend.”

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Posted 3 weeks ago

Thanks Jessica for your kind words, enjoy your new vehicle and see you again soon.

Posted 2 weeks ago

“Nic friendly service”

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Posted 4 weeks ago

Thanks Graham, enjoy your new vehicle and see you again in the future.

Posted 2 weeks ago

“We dealt with Luke he was excellent we are going to send him a thank you card not used car yet but over the moon”

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Posted 1 month ago

Thanks Sylvia, we will be sure to pass your kind words on to Luke. Enjoy your new car and see you soon.

Posted 2 weeks ago

“Good experience for buying a car 🚗 very pleased with my new car 🚗”

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Posted 1 month ago

Thank you Dennis, enjoy your new car and see you again.

Posted 2 weeks ago

“promised a puncture kit for my car did not get”

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Posted 1 month ago

Hi Nigel, The new inflation kit was posted to you just over a week ago and we was unaware you have not received it yet, we have tried to make contact to discuss this and to arrange another replacement to be sent. If you could please contact us at your earliest convenience so we can arrange this with you. Despite this we hope your enjoying your new car and we will look forward to seeing you again in the future.

Posted 1 month ago

“This was the second vehicle that I have purchased from Direct Cars. Dealt with Tom who was excellent. Agreed a fair price for both purchase and part exchange vehicles and collection and handover was easy. All good 👍”

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Posted 1 month ago

Thanks Roger, we will be sure to pass your kind comments on to Tom. Enjoy your new car and see you again soon.

Posted 1 month ago

Direct Cars is rated 4.8 based on 2,064 reviews