Direct Cars Reviews

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 17th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 5 years ago

“Purchased a car from here and so far a good experience, professional and friendly. Dealt with Ian who is extremely helpful, very good customer service. Car was prepared on the agreed date and a few items that were missing were quickly sorced. I”

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Posted 1 day ago

“Great service”

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Posted 2 days ago

Thank you Cheryl, enjoy your new car and see you soon.

Posted 1 day ago

“First I would like to say I am more than happy with the car, glad I went with this choice. However I have a few things I wasn't that impressed with. I never received a call, it was always me phoning to find out what was happening and get updates. I got told I would have the £100 package for free which included a valet. The car had barely been cleaned inside. I had asked about the wheels being touched up to get rid of damage and a little dint taken out. I was told this would be looked at and I would be told, I was never told anything. I feel like this was ignored once I had paid my deposit. When I asked about it again on a later call I was told we would talk about it when I collected the car. After looking at the wheels I am 98% sure nothing had been done to them. These few things has put a bit of a negative sign on the whole process of buying the car.”

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Posted 3 days ago

Hi Matthew, Please accept our apologies for the lack of communication from when you placed your order, this wasn't intentional and is not our usual practice as we like to keep customers informed throughout the buying process right up to collection. In regards to the valet and touch ups on the wheels, if you would like to contact your sales advisor at your earliest convenience and we will arrange to have your vehicle back in to rectify these issues. Once again we apologise that these issues have left a negative impact on your buying experience and despite this we hope you are enjoying your new car and we hope to see you again soon. Regards

Posted 19 hours ago

“Very helpful from start to finish . Very happy with my new car”

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Posted 5 days ago

Thank you Ronald, enjoy your new vehicle and see you again in the future.

Posted 1 day ago

“Very good service no complaints”

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Posted 5 days ago

Thanks Eric, great to know you found our service very good and have no complaints. Enjoy your new car and see you again.

Posted 1 day ago

“Lovely service, I was given the chance to look around, rather than the feeling of being rushed into making a decision.”

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Posted 5 days ago

Thanks Gemma, nice hear you enjoyed the service we provide and that you never felt rushed into making a decision. Enjoy your new car and see you soon.

Posted 1 day ago

“Our sales rep Ian at Sheffield was brilliant from the start. He went out of his way all the way through and still goes the extra mile in after service care. Can't say a bad word at all”

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Posted 5 days ago

Thank Benjamin, it's great to hear everything was brilliant from start to finish. Enjoy your new vehicle and see you again soon.

Posted 1 day ago

“I bought the car online and didn't actually view it in person until it was delivered. The car was immaculate and delivered on time. Great communication with Tom and the sales team with all questions answered promptly. Very happy with the vehicle and would definitely use Direct Cars again.”

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Posted 5 days ago

Thanks Ysanne for choosing to take advantage of our home delivery service and it's great to hear that you are very happy with everything. Enjoy your new car and speak soon.

Posted 1 day ago

“Amazing service, staff very helpful and professional”

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Posted 6 days ago

Thank you Jonathan, great to hear about your amazing service. Enjoy your new car and see you soon.

Posted 1 day ago

“We are very happy with Direct Cars customer service, Ian White is a wonderful guy looked after us very well, listened to us, no presure selling from Ian, a lovely experience. Gareth the finance guy looked after us well too. Thank you.”

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Posted 1 week ago

Thanks Anthony, it's nice to hear that you are very happy with our no pressure selling policy and we will pass on your comments to Ian and Gareth. Enjoy your new vehicle and see you again in the future.

Posted 1 day ago

“Staff very approachable. Wasn't pressured into buying and you can view the car alone. Shout out to Ian Whiting for going above and beyond. He managed to arrange for me to pick my car up a day earlier due to unforseen circumstance. Thank you Ian. Have already recommended Direct Cars to family and friends.”

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Posted 1 week ago

Thank you Siobhan for your kind words and we will be sure to pass them on along with your thanks to Ian. Enjoy your new car and see you again.

Posted 1 day ago

“Been with Direct cars for over 4 years now, having my car MOT,d and serviced with you and always been satisfied.”

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Posted 2 weeks ago

Thank you Fredrick for choosing us once again, enjoy your new car and we will look forward to seeing you again soon.

Posted 4 days ago

“Great experience at Direct Cars. Everyone I dealt with was friendly and helpful every step of the way. Not forgetting my lovely car too.”

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Posted 2 weeks ago

Thanks Lesley, great to know you had a great experience from our helpful and friendly team. Enjoy your new car and see you again.

Posted 4 days ago

“We found the right car on the website so visited the site and we were left to look at our leisure with no pressure”

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Posted 2 weeks ago

Thank you for your review, enjoy your new vehicle and see you again soon.

Posted 4 days ago

“No pressure from sales persons but very helpful and know every thing you need to know about the cars”

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Posted 2 weeks ago

Thank you John, glad to hear you enjoyed the no pressure experience. Enjoy your new vehicle and see you soon.

Posted 4 days ago

“Ian ,the salesman was so helpful and courteous he really made me feel at ease with everything but the aftersales and customer care leaves a lot to be desired. I picked the car up on Monday and by Saturday I had a flat battery and couldn't even get in as the locks wouldn't open.I rang Direct Cars and Ian answered and talked me through how to get in manually . It still wouldn't start so I was asked to ring my roadside assistance as there was nobody working in the garage to come and help me, it was a bank holiday. Managed to get it started and took it back on Tuesday morning to get it checked out but was told that it couldn't be looked at for at least two weeks. As I didn't have much confidence in the car I decided to leave it with them in the hope I get it back quicker than the two weeks as I'm going on holiday soon.At present I've spent £13,300 and have no car ,they didn't hsve a loan car either. Neville , who was in charge of the servicing team , rang me up at 12.30 and told me I could pick the car up as they had run a full diagnostic on it and everything had checked out ok. Wasn't convinced but took it home anyway and up to now it's been ok. Thanks to Neville for getting me back on the road.”

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Posted 2 weeks ago

Hi Stephen, Many apologies that you had a small issue so soon after collecting your new vehicle and that we couldn't look at straight away with it being the Bank Holiday weekend. I do believe that we have managed to rectify the fault to your satisfaction earlier than we initially stated and we only needed your car for a few days. However it is lovely to hear that you felt at ease when you was purchasing the vehicle and we will pass these kind comments on to Ian. We do hope you are enjoying your new vehicle and we will look forward to seeing you again soon.

Posted 1 week ago

“Very satisfied with sales team at Direct Cars espTom Breeze. They answered all queries promptly and professionally. The links to required documents all worked seemlessly. Everything happened as was explained and expected.”

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Posted 2 weeks ago

Thanks Marina, great to know you are very satisfied with the professionalism of our team and everything was as you expected and explained to you. Enjoy your new car and speak to you again in the future.

Posted 4 days ago

“I came one day later for a 4 day booking. No car, no refund.”

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Posted 2 weeks ago

Hello Andrew, Our records show you purchased a car that was delivered to you roughly 2 years ago, Please can you contact us directly with more information at sales@directcars.co.uk, so that we can investigate further? We look forward to hearing from you. Direct Cars

Posted 2 weeks ago

“Very good customer service and confidence inspiring service team. I put a deposit on a car over the phone and when I collected it 10 days later the car was ready, valeted and all advisories sorted when MOT’d. Never felt any pressure to buy the car without being satisfied after the refundable deposit had been paid. Literally can’t fault the whole experience. I would definitely buy a car from them again.”

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Posted 2 weeks ago

Thanks Richard, it's great to hear that the customer service you received gave you the confidence to choose us and that you enjoyed the no pressure experience we provide. Enjoy your new car and see you again soon.

Posted 4 days ago

“On arrival I was meet with a warm welcome,dealt with in a very professional manner and wouldn't have any issue with coming back in the future”

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Posted 2 weeks ago

Thank you James, lovely to hear you was dealt with in a professional manner and enjoyed the warm welcome you received. Enjoy your new car and see you again in the future.

Posted 4 days ago

Direct Cars is rated 4.8 based on 2,003 reviews