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Direct Cars Reviews

4.8 Rating 1,922 Reviews
96 %
of reviewers recommend Direct Cars
Company Reviews Metrics Info
4.8
Based on 1,922 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Direct Cars Reviews

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024
Michael Rosato
Direct Cars 5 star review on 8th February 2024
Raymond Smith
Direct Cars 5 star review on 26th January 2024
Patricia Heeley
Direct Cars 5 star review on 23rd October 2023
Aleksandra Starosciak
Direct Cars 5 star review on 22nd September 2023
Deborah Jayne Griffiths
Direct Cars 5 star review on 12th August 2023
Glyn David Jackson
Direct Cars 5 star review on 5th August 2023
Wendy Foster
51
Anonymous
Anonymous  // 01/01/2019
5
Michael Rosato
Michael Rosato
Verified Buyer
“A great car buying experience would definitely use them again in the future”
Direct Cars 5 star review on 5th March 2024
Helpful Report
Posted 1 month ago
Thanks Michael, good to hear you had a great car buying experience dealing with us. Enjoy your new car and see you again in the future.
Posted 1 month ago
5
Raymond Smith
Raymond Smith
Verified Buyer
“This is my 3rd purchase of a vehicle from direct Cars. As always staff were brilliant organising the best finance deal. Loving my new car thank you direct Cars highly recommended 👌”
Direct Cars 5 star review on 8th February 2024
Helpful Report
Posted 2 months ago
Thank you Raymond for choosing us once again, enjoy your new car and see you again soon.
Posted 2 months ago
5
Patricia Heeley
Patricia Heeley
Verified Buyer
“Brilliant service everytime I go this is my 6th car from direct cars wouldn't go anywhere else always very polite tells me all about the car I've purchased an options I can use very friendly service always highly recommend this company”
Direct Cars 5 star review on 26th January 2024
Helpful Report
Posted 2 months ago
Thank you Patricia for your kind words and choosing us once again, it's lovely to hear that you enjoyed the brilliant service that we provide once again. Enjoy your new car and we will look forward to seeing you again soon for number 7!
Posted 2 months ago
5
Aleksandra Starosciak
Aleksandra Starosciak
Verified Buyer
“Shaun very friendly and nice seller. The car meets expectations. We are so happy. Recommend 1000% Thank you Direct Cars!!!!”
Direct Cars 5 star review on 23rd October 2023
Helpful Report
Posted 5 months ago
Thanks Aleksandra, we are pleased to hear that you are happy and everything met your expectations. Enjoy your new car and see you again soon.
Posted 5 months ago
5
Deborah Jayne Griffiths
Deborah Jayne Griffiths
Verified Buyer
“Absolutely fantastic service, no pushy sales men no insults given regarding as to what they offered for my vehicle as a trade in, listened to me as a customer and fulfill my needs. 100% happy with the deal would highly recommend Direct cars to family and friends. Also Ian was such a gentleman and made the whole experience a pleasure from start to finish.”
Direct Cars 5 star review on 22nd September 2023
Helpful Report
Posted 6 months ago
Thanks Deborah, great to hear that you enjoyed the fantastic service and Ian made the experience a pleasurable one, we will be sure to pass your comments on to him. Enjoy your new car and we look forward to seeing you again.
Posted 6 months ago
5
Glyn David Jackson
Glyn David Jackson
Verified Buyer
“Amazing service. Ian is a top man Thank you”
Direct Cars 5 star review on 12th August 2023
Helpful Report
Posted 8 months ago
Thank you Glyn, glad you enjoyed the service you received and we will pass your kind words on to Ian. Enjoy your new vehicle and see you soon.
Posted 8 months ago
5
Wendy Foster
Wendy Foster
Verified Buyer
“No hassle can just walk around and ask for keys for any car interested in to look around. No pressure sales either. Was a bit disappointing can only test drive cars on the land at back as can't really get a good feel of the car as can really get no further than 2nd gear. Also disappointed not to have received the user manual with the car I purchased as I do like to look through these and get myself acquainted with everything.”
Direct Cars 5 star review on 5th August 2023
Helpful Report
Posted 8 months ago
Thank you Wendy, great to know you enjoyed our no hassle no pressure policy, sorry you felt disappointed about your test drive, but we would have been happy to take you out on the road if you had requested. In regards to your owners manual, this has been ordered and we will arrange to get it to you once it has arrived. We do hope you are enjoying your new car and will look forward to seeing you again soon.
Posted 8 months ago
5
Chloe Biddle
Chloe Biddle
Verified Buyer
“Turned up to look for a new car and wasn’t bombarded with sales people. Amazing! And then when I was ready to view inside of cars the reception desk were friendly and gave me keys to look freely still left me alone, then I booked a test drive and the next day bought the car, everyone was super friendly couldn’t of asked for a better experience. Went to pick the car up and my car was clean had uptodate mot and service”
Direct Cars 5 star review on 23rd June 2023 Direct Cars 5 star review on 23rd June 2023 Direct Cars 5 star review on 23rd June 2023
Helpful Report
Posted 9 months ago
Thanks Chloe, it is lovely to hear about your amazing experience. Enjoy your new car and see you again.
Posted 9 months ago
5
John Ellis
John Ellis
Verified Buyer
“My first time buying from direct cars, I really enjoyed the experience. Nick was brilliant, he made everything clear about the car and the buying options. I love the car, I will be happy to take it to direct cars for its service and MOT, when I'm ready to buy again, I would definitely give Nick a call.”
Direct Cars 5 star review on 1st April 2023
Helpful Report
Posted 1 year ago
Thank you John, we will be sure to pass your kind words on to Nick. Enjoy your new vehicle and we will look forward to seeing you again.
Posted 1 year ago
5
Leon David Gingell
Leon David Gingell
Verified Buyer
“I bought a Vauxhall Astra GTC from Direct Cars online. When I picked the car up it was exactly as described in the advert...perfect! The Salesman Tom was fantastic and handled everything prior to my arrival for collection. The whole process was a breeze and Tom was a star. Although I had misgivings about purchasing a car without even seeing it, and being up in Newcastle, I needn't have worried at all. The price was very competitive also, I have since seen the same model car for considerably more in other garages. I can not recommend Direct Cars enough, they really are a class outfit and I will be back when it's time to change. Thank you Leon Gingell from Newcastle”
Direct Cars 5 star review on 5th March 2023 Direct Cars 5 star review on 5th March 2023
Helpful Report
Posted 1 year ago
Thank you Leon for your lovely comments and trusting us to help you complete your purchase remotely, we will pass your kind words on to Tom. Enjoy your new car and see you again in the future.
Posted 1 year ago
5
Paul Downs
Paul Downs
Verified Buyer
“Excellent to deal with, from walking through the door to driving away. I’d highly recommend Direct Cars. We’ve now had three cars from here and wouldn’t go anywhere else.”
Direct Cars 5 star review on 8th February 2023
Helpful Report
Posted 1 year ago
Thanks Paul, it is lovely to read your comments about how excellent you find us and thank you for once again choosing us. Enjoy your new car and we will look forward to seeing you again soon.
Posted 1 year ago
5
Sarah Turton
Sarah Turton
Verified Buyer
“Amazing service from start to finish! First time purchasing a car & was all very straight forward! Could not be happier!”
Direct Cars 5 star review on 1st October 2022
Helpful Report
Posted 1 year ago
Thank you Sarah, we are happy to hear how happy you are with the amazing service you received. Enjoy your new car and see you again soon.
Posted 1 year ago
4
Alan Foster
Alan Foster
Verified Buyer
“Cash sale so no problem with things. Test drove different car to the one I purchased . Cannot believe they have not changed a tyre for sake of £50 n sent me home with a cracking rear tyre photo below. But I know it will punish them more by this review.”
Direct Cars 4 star review on 30th May 2022
Helpful Report
Posted 1 year ago
Hi Alan, We are glad that the sale went well, but are sorry you are disappointed with the visual condition of your rear tyre. Please contact our service department we will arrange to have it replaced for you. We hope you are enjoying your new vehicle. Regards
Posted 1 year ago
3
Craig Ide
Craig Ide
Verified Buyer
“Being nearly 200 miles away from dealership I had to do the deal before viewing vehicle over the phone and told had no body damage with mobility service history. Day of collection and finance in place, was noticed car had scuff on bottom passenger side front bumper and rear door had a bad smart repair. Offered a full tank of fuel which I agreed because i was a long way from home and as said finance sorted. Also empty service book plus no history until they chased it up for me and posted a print out. Salesperson very friendly and do love the car and mechanically great but can only give 3/5 as now booked in for bodywork repair at my expense. If travelling, make sure they 100% fully look over car for you and put something in place if not as described.”
Direct Cars 3 star review on 3rd May 2022
Helpful Report
Posted 1 year ago
Hi Craig, sorry to hear we have not fully lived up to our usual 5 star standard. We do try to describe our cars as accurately as possible when people are buying them remotely and we do prep them to a high standard beforehand, however, with them being "used" cars there can still be small marks and blemishes as in this case. We believe the offer of the extra fuel was fair in this circumstance, but do apologise if you feel this is not enough. Glad you received the service history via post which was an oversight on our part not having it to hand when you collected the vehicle. Despite this, we do hope you are enjoying your new vehicle and look forward to seeing you again in the future.
Posted 1 year ago
5
Yvette Simpson
Yvette Simpson
Verified Buyer
“Absolutely fabulous. Great customer service and wonderful car”
Direct Cars 5 star review on 1st April 2022
Helpful Report
Posted 2 years ago
Thanks Yvette, enjoy your new car and see you again soon.
Posted 2 years ago
5
Janie Firth
Janie Firth
Verified Buyer
“Excellent care and service. Cant praise the staff highly enough”
Direct Cars 5 star review on 25th March 2022
Helpful Report
Posted 2 years ago
Thanks Janie for your kind words, enjoy your new vehicle and we hope to see you again in the future.
Posted 2 years ago
5
Paul Betts
Paul Betts
Verified Buyer
“Fast friendly transaction. Adam was very professional all the way through the process.”
Direct Cars 5 star review on 18th October 2021
Helpful Report
Posted 2 years ago
Thank you Paul, enjoy your new vehicle and we will see you again soon.
Posted 2 years ago
4
Gary Holland
Gary Holland
Verified Buyer
“Great description of the car which is perfect in every way - simply no complaints. Ian, thank you for making the transaction simple and accurately describing the vehicle. I am very happy and would purchase again from you.”
Direct Cars 4 star review on 5th September 2021
Helpful Report
Posted 2 years ago
Hi Gary, we will pass your thanks on to Ian. Keep enjoying your new vehicle and we will look forward seeing you again in the future.
Posted 2 years ago
5
Martin Greenhough
Martin Greenhough
Verified Buyer
“Great service and everything went well and so easy, great guys and my motor I purchase is fantastic and great price, thank you again Direct Cars”
Direct Cars 5 star review on 29th August 2021
Helpful Report
Posted 2 years ago
Thank you Martin, enjoy your new car and we will look forward to seeing you again in the future.
Posted 2 years ago
5
Steven Halston
Steven Halston
Verified Buyer
“Very pleased with everything, cannot fault.sales personnel very friendly.Car was in excellent condition. Thank you very much.”
Direct Cars 5 star review on 25th August 2021
Helpful Report
Posted 2 years ago
Thank you Steven, enjoy your new car and see you again in the future.
Posted 2 years ago
5
David Marriott
David Marriott
Verified Buyer
“As always the service was second to none and nice to catch up with zed and the sales team”
Direct Cars 5 star review on 22nd July 2021
Helpful Report
Posted 2 years ago
Thank you, David. It was great to see you again! Enjoy your new car.
Posted 2 years ago
5
Michael Gibson
Michael Gibson
Verified Buyer
“I picked up a Vw Tiguan. Lovely car. Dealt with Sean who was very helpful and made everything straight forward. Thanks Mike from nr Edinburgh”
Direct Cars 5 star review on 17th July 2021
Helpful Report
Posted 2 years ago
Thank you, Michael! We will make sure Shaun reads your good comments. Enjoy your new car.
Posted 2 years ago
5
Howard Salt
Howard Salt
Verified Buyer
“Both my husband and I were thrilled to bits with our experience of Direct Cars. We would both recommend the experience.”
Direct Cars 5 star review on 12th July 2021
Helpful Report
Posted 2 years ago
Thank you so much for your review and your recommendation. Enjoy your new car! See you both again soon 👋
Posted 2 years ago
5
Philip Rodgers
Philip Rodgers
Verified Buyer
“Staff were very helpful with any questions I needed to ask and at no time was I put under any sort of pressure to buy”
Direct Cars 5 star review on 8th June 2021
Helpful Report
Posted 2 years ago
Thank you, Philip! Glad you liked our no pressure sales environment. Enjoy your Nissan Note.
Posted 2 years ago
5
Adrian Cocker
Adrian Cocker
Verified Buyer
“Was very impressed with Direct Cars. Felt really looked after by Ian and the car is a dream. They went above and beyond to provide me a car in tip top condition. As a first time customer I wouldn't hesitate to use them in the future. I like their easy approach. Thanks for the bonus gift !”
Direct Cars 5 star review on 29th April 2021
Helpful Report
Posted 2 years ago
5
David Willey
David Willey
Verified Buyer
“Shaun Palmer was very helpful no pressure sales at all”
Direct Cars 5 star review on 24th April 2021
Helpful Report
Posted 2 years ago
5
Richard Day
Richard Day
Verified Buyer
“The person that dealt with our sale was really friendly and helpful we haven’t had any problems with anything so would recommend to friends and family”
Direct Cars 5 star review on 3rd April 2021
Helpful Report
Posted 3 years ago
5
Sarah Thompson
Sarah Thompson
Verified Buyer
“Despite difficult circumstances, Direct Cars made choosing our car easy. After browsing the website, choosing the vehicle we wanted it was plain sailing. On collection the car was clean and paperwork was minimal.”
Direct Cars 5 star review on 16th March 2021
Helpful Report
Posted 3 years ago
5
Julie Palmer
Julie Palmer
Verified Buyer
“Excellent service , very helpful , polite staff , would recommend”
Direct Cars 5 star review on 7th January 2021 Direct Cars 5 star review on 7th January 2021
Helpful Report
Posted 3 years ago
5
Christopher Pendleton
Christopher Pendleton
Verified Buyer
“Really efficient and super helpful”
Direct Cars 5 star review on 1st September 2019
Helpful Report
Posted 4 years ago
Direct Cars is rated 4.8 based on 1,922 reviews
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