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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

Helpful Report

Posted 4 years ago

“I purchased my new car from yourselves, Shaun was very helpful and the transaction was very smooth. I had to take it for a repair after 2 days due to a slow puncture but the process was really good and sorted within the hour. I then picked up my new private plates which were kindly put on my car a few weeks later. Overall cannot fault Direct cars for service and communication.”

Posted 1 week ago

“Genuinely nice staff. Very helpful.”

Posted 2 weeks ago

“Very helpful,thorough and efficient.”

Posted 2 weeks ago

“We purchased a car recently and again we were satisfied with the entire buying process. Shaun the sales person once again was very professional and funny. Me and my wife have purchased many vehicles over the years, and continue to do so!! Great service, we will certainly return.”

Posted 2 weeks ago

“Excellent customer service from our first telephone contact through to our final on line purchase.Your sales adviser Mr Ian Whiting is a credit to your organisation and you are lucky to have such a professional member on your team.”

Posted 2 weeks ago

“Saw the car online and made an appointment to view. Really lovely friendly helpful staff who listened to what I wanted. Would highly recommend”

Posted 3 weeks ago

Thank you Julie for your kind words, enjoy your new car and see you again in the future.

Posted 2 weeks ago

“Ian the salesman was very helpful. Buying me new car was easy and straightforward with Direct Car. I would recommend them to anyone wishing to purchase a used car from them”

Posted 3 weeks ago

Thank you Jason, happy to hear you found everything straightforward and easy during your purchase. Enjoy your new car and see you again.

Posted 2 weeks ago

“& really friendly staff. Excellent customer care myself & my family have had several cars from Direct Cars & also back to when it was Eckington motor company. I would highly recommend to anyone”

Posted 3 weeks ago

Thanks Richard, enjoy your new vehicle and see you again very soon.

Posted 2 weeks ago

“Polite and helpful”

Posted 3 weeks ago

Thank you Jayne, enjoy your new car and see you again.

Posted 2 weeks ago

“Brilliant. Everything was taken care of, explained and any questions answered”

Posted 3 weeks ago

Thank you, enjoy your new vehicle and see you again soon.

Posted 3 weeks ago

“Very professional service from their sales executive Ian..answered all my questions and was very helpful in the purchase of my car”

Posted 3 weeks ago

Thank you Kevin, enjoy your new car and see you again.

Posted 3 weeks ago

“Excellent service. I purchased a Ford Kuga this week and the car was in great condition, well serviced and with an MOT. Nick was great from start to finish. Appreciate the great service and love the new car.”

Posted 3 weeks ago

Thanks Michael for your kind words. Enjoy your new vehicle and see you soon.

Posted 3 weeks ago

“On entering the store we were greeted by a lovely customer service representative. We had everything explained to us how the store works etc. So off we went. My wife and I found a couple of cars we were interested in and got the keys. We explored the cars and found one we was interested in. On arriving back at the store we explained to the sales person what we wanted and everything went so smooth. From entering the building to leaving my wife and I was very happy with the service. Only down side we felt was the test drive of the vehicle I think it should be on the road and not just up and down the car park at the rear of the building but all in all a great experience.”

Posted 3 weeks ago

Thanks Terry, lovely to hear everything went smooth and you had a great experience. Enjoy your new car and see you again.

Posted 3 weeks ago

“The customer service was spot on, there was no pressure from the sales staff at all. When I asked about the car I was given the key for it to have a look round it on my own with no on looking over my shoulder. Excellent service, cheers Tom”

Posted 3 weeks ago

Thanks Mark, glad you enjoyed our excellent service and no pressure policy. Enjoy your new car and see you soon.

Posted 3 weeks ago

“Expert attention to everything on sales side of vehicle I bought with help from salesman Tom”

Posted 4 weeks ago

Thanks Brian, enjoy your new vehicle and see you again.

Posted 3 weeks ago

“Nick looked after us he was very honest not pushy would recommend a purchase of any vehicle there ask for Nick.”

Posted 4 weeks ago

Thank you Giuseppe, enjoy your new car and see you again soon.

Posted 3 weeks ago

“This was the second time that we have used Direct Cars to purchase a new vehicle. On this occasion we were looking for a quality SUV to replace our two existing vehicles, after looking on their website we found a 69 plate Renault Koleos. When turning up to the dealership we were greeted as before by a gentleman by the name of Tom,who kindly provided the keys for the vehicle in question to view at our leisure (no pressure selling). We decided to purchase the said vehicle and finance was arranged with in a matter of minutes and an excellent part exchanged was agreed for our existing vehicles. On the day of collection the car was presented to us in excellent condition with all advisories that had been highlighted on the MOT been rectified by any parts required being replaced by new. i.e new tyres break discs and pads on this occasion. In summary a stress free car purchase dealt with by professional people with a long standing reputation which is well deserved. We would definitely be returning when the time comes to change our vehicle in the future.”

Posted 4 weeks ago

Thanks Lynn, it's lovely to read your kind words and how you found everything stress free. Enjoy your new car and see you again soon.

Posted 3 weeks ago

“We’ve used Direct Cars for 20 years now. We love the fact that you are never pressured by the salesman. This time we dealt with Shaun Palmer, he couldn’t have been more helpful. He explained everything and made our experience easy and enjoyable. He’s a credit to the company. We will definitely be back for our next car.”

Posted 1 month ago

Thanks John, it's good to hear that you found your latest experience with us easy and enjoyable hence we you have been coming to us for 20 years, we will pass your kind words on to Shaun. Enjoy your new vehicle and see you soon.

Posted 3 weeks ago

“Had fantastic xervice from Direct Cars. Nothing was too much trouble. They went above and beyond to help with what we wanted. Thank you”

Posted 1 month ago

Thank you, great to hear about the fantastic service you received. Enjoy your new vehicle and see you again soon.

Posted 3 weeks ago

“Very good . Would recommend to friends and would buy my next car from here as well. Been very helpful . None of the staff bothered me whilst I was browsing and Shaun was amazing when I finally found a car I was interested in and answered any questions I had about the vehicle . He also helped my dad pick out his car when I went to pick mine up and helped both of us and explained what everything was .”

Posted 1 month ago

Thanks Holly, enjoy your new car and see you soon.

Posted 3 weeks ago

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Direct Cars is rated 4.8 based on 1,922 reviews