Direct Cars Reviews

4.8 Rating 2,292 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,292 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reported my experience and no one has responded, which I find appalling! Terrible customer service and after care.”

Helpful Report

Posted 8 years ago

We're sorry you were not satisfied with the level of service you received. Our records show that you booked in to our service department shortly after the delivery of your vehicle. The problem was with a twisted seatbelt, and one of our mechanics fixed this within 5 minutes. We thought this had solved the problem and that you were happy with the other aspects of your experience. Could you please give more details on what was wrong with your experience?

Posted 8 years ago

“Messed about from start to finish, made it almost impossible for me to purchase my car. Wouldnt buy another car through Direct Cars.”

Helpful Report

Posted 8 years ago

I'm sorry you were not satisfied with the level of service you received. As far as I can tell the sales process went well. You found a car you liked and we arranged to take your old vehicle in as part exchange. The only part I can recall we had difficulty was obtaining you credit. This is sadly beyond our control. We have a large panel of lenders, all with different requirements, and there is no defined list of questions they may ask. This means when they have a question or concern we have to forward that question on to you and forward on your response. If they then decide that they're unable to provide credit, we have to move on to the next provider and the process starts again. I'm sorry if this made you feel messed about and hope you're enjoying your new vehicle. Regards, Shaun Palmer, Sales Advisor

Posted 8 years ago

Direct Cars is rated 4.8 based on 2,292 reviews