Direct Cars Reviews

4.8 Rating 2,210 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful”

Helpful Report

Posted 2 weeks ago

Thanks Lorraine, enjoy our new car and see you again.

Posted 1 day ago

“I recently visited Direct Cars after spotting a vehicle online, and I was really impressed with their wide selection. Although I initially came to view just one car, there were plenty of great options on the lot. Luke, one of the salesmen, was very helpful and arranged an on-site test drive, which was a great bonus. One downside was the two-week wait to collect the car due to their high sales volume, which was a bit disappointing. After picking up the car, I experienced a few issues. Direct Cars resolved the first problem quickly, but unfortunately, the same issue reoccurred just hours after getting the car back. They took the car back again and had it for another two weeks. During this time, I felt a bit let down due to the lack of communication—I wasn’t kept updated and felt like I was being pushed to the back of the queue. That changed when I got in touch with Dave, who called me daily with updates and really kept me in the loop. His communication made a big difference. Despite the setbacks, I would still recommend Direct Cars. They addressed all the issues with the car and stood by their service, taking the car back promptly each time. I’m now happily enjoying my new car, and I’d like to thank both Luke and Dave for their support throughout the process.”

Helpful Report

Posted 1 month ago

Hi Claire, Sorry you had issues after collecting your new car and we're sorry you felt you was being pushed to the back of the queue due to the lack of communication at first however this wasn't the case, we're pleased to hear that once you spoke to Dave that this put your mind at ease with his updates and the issues was rectified to your satisfaction. We are also pleased to hear that you found our selection of stock impressive and it's great to hear how helpful you found Luke who helped you with your purchase. Thank you for choosing us and It's great to know you are enjoying your new car and we will look forward to seeing you again soon.

Posted 1 day ago

“The experience was straightforward with no problems encountered.”

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Posted 1 month ago

Thank you for your review, enjoy your new car and see you again.

Posted 1 day ago

“No hassle looking for my car Salesman was very friendly and I felt no pressure to buy, also got informed about the commission they were getting for referral for car finance”

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Posted 1 month ago

Thanks Caroline, great to know you enjoyed our no pressure no hassle policy. Enjoy your new car and see you soon.

Posted 1 month ago

“Helpful , not pushy , plenty of information. Wanted me to drive just one car ! I drove two ! Said one lady drove 10 & never bought a car .”

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Posted 2 months ago

Thanks Karen for your comments, enjoy your new car and see you again in the future.

Posted 2 months ago

“Luke was amazing. Really good experience. Couldn’t have asked for any more. His hands were tied on one thing that frustrated me. We bought a car worth £20k. 3 years old. For Direct Cars to put it through the MOT and fix all advisories your policy is that you offer it as a deal for £99? Surely this is what the £20k is about? Felt wrong? I get if for older cars or lower values, but in this deal it was out of context.”

Helpful Report

Posted 2 months ago

Hi, It's Lovely to hear you had a really good experience and found Luke amazing, we will be sure to pass this lovely comment on to him. In regards to the additional £99 fee, this is our Pre-Delivery Package which is optional but it does give you a interim service, 12m MOT (all advisories rectified) if less than 6m remaining, re-valet, 10litres of fuel and subscription to our loyalty scheme which we feel is value for money. Like previously stated it is optional if you had chose not to pay it the vehicle would still have had a multi-point safety inspection but minus the above points, we hope this clarifies things for you. We do hope you are thoroughly enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 2 months ago

“Saw the car we wanted. Spoke with an adviser who was very helpful. Had a drive in it and decided to purchase it. All went very smoothly”

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Posted 3 months ago

Thank you for sharing, great to hear everything went smoothly for you. Enjoy your new vehicle and see you again soon.

Posted 3 months ago

“My overall experience with direct cars was good, the staff were professional and constructive and the sales process more straightforward than other car supermarkets. I did not like being told that there was a further £100 to pay to get the car into a fit state to drive away, this should be included in the asking price and felt underhand. The car has not disappointed, I had an independent check carried out for peace of mind and all was good.”

Helpful Report

Posted 3 months ago

Thank you Duncan, glad to hear you found the process straightforward and our staff members professional. In regards to the £99 Pre-Delivery Package it does include a service, 12m MOT with all advisories rectified (if less than 6m remaining), valet and 10litres of fuel which we feel is value for money. It is optional and the vehicle would still have had a multiple point safety check if you chose not to purchase it. We're sorry to hear you feel this is underhand but despite this we are pleased to hear your new car has not disappointed and we do hope you keep enjoying it, and we we will look forward to seeing you again in the future.

Posted 3 months ago

“I’m was pleased with the customer service when part exchanging my car for a newer model.”

Helpful Report

Posted 4 months ago

Thank you Christopher, it's good to know you are pleased with our service. Enjoy your new car and see you soon.

Posted 4 months ago

“Very good service from staff to finish even if the pick-up date was slightly delayed due to waiting for parts”

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Posted 6 months ago

Thank you Ryan, great to hear you had very good service from start to finish and apologies we had to slightly delay your collection due to us waiting for parts to arrive. Enjoy your new car and see you again.

Posted 6 months ago

“good selection of vehicles.”

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Posted 8 months ago

Thanks Timothy, enjoy your new vehicle and see you again in the future.

Posted 8 months ago

“The salesman Dan was nice and not pushy at all nice environment didn’t feel pushed into buying anything I didn’t need”

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Posted 8 months ago

Thanks Andrea we will pass your kind words on to Dan. Enjoy your new car and see you again.

Posted 8 months ago

“Excellent service and well looked after by sales. Car ready and in perfect conditions when collecting on the said agreed date. really happy with the car so far after just a week.”

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Posted 9 months ago

Thanks Wayne, it's great to hear that you found our service to be excellent and your new car in perfect condition. Enjoy your new car and see you again soon.

Posted 8 months ago

“Bought a new car and traded in my previous car. Think I was low called with the part-ex price. Was given £12k and now seen it for sale at £16.5k. Understand they’ve got to make money but thought the £4.5k was high. Happy with new car.”

Helpful Report

Posted 9 months ago

Hi David, Sorry to hear you feel you was low balled on the price of your part exchange, we use the industry standard guides in regards to pricing and try to be as fair and accurate as possible. Despite this, it is great to hear that you are happy with your new car and we will look forward to seeing you again in the future.

Posted 8 months ago

“Very helpful staff, friendly and they let you look around rather than be hovering over you.”

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Posted 9 months ago

Thank you, it's great to hear you enjoyed the service provided and found us to be friendly and helpful. Enjoy your new car and see you again in the future.

Posted 8 months ago

“Purchased a car from here and so far a good experience, professional and friendly. Dealt with Ian who is extremely helpful, very good customer service. Car was prepared on the agreed date and a few items that were missing were quickly sorced. I”

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Posted 9 months ago

Thank you Carl for your kind words about your recent experience. Enjoy your new car and see you again.

Posted 8 months ago

“We found the staff very helpful without being pushy”

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Posted 11 months ago

Thank you Kevin, enjoy your new car and see you again soon.

Posted 11 months ago

“Daniel was really helpful and we never felt under pressure. He was polite, friendly and did all he could to help. The showroom was very welcoming for children as well with Lego etc which made it an easier experience.”

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Posted 1 year ago

Thank you Christopher, happy to hear you found the experience nice and easy. Enjoy your new vehicle and see you soon.

Posted 1 year ago

“Fast efficient service with no hassle”

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Posted 1 year ago

Thanks, glad you found the service fast and efficient, and enjoyed our no hassle policy. Enjoy your new vehicle and see you again.

Posted 1 year ago

“I went to purchase a vehicle but decided to choose another car which I am very happy with. The salesman let us look at our leisure no pressure at all, but when I found a car I was interested in we felt that we didn't have his full attention as he was buzy with other customers so it didn't feel totally personnel but it is a buzy car showroom so expected. Overall I was happy with the service I received.”

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Posted 1 year ago

Thank you Pauline, glad to know you are happy with the service received. Enjoy your new car and see you soon.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,210 reviews