Direct Cars Reviews

4.8 Rating 1,908 Reviews
96 %
of reviewers recommend Direct Cars
4.8
Based on 1,908 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Direct Cars Reviews

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024
Michael Rosato
Direct Cars 5 star review on 8th February 2024
Raymond Smith
Direct Cars 5 star review on 26th January 2024
Patricia Heeley
Direct Cars 5 star review on 23rd October 2023
Aleksandra Starosciak
Direct Cars 5 star review on 22nd September 2023
Deborah Jayne Griffiths
Direct Cars 5 star review on 12th August 2023
Glyn David Jackson
Direct Cars 5 star review on 5th August 2023
Wendy Foster
51
Anonymous
Anonymous  // 01/01/2019
Like that sales staff are not pushy and happy to give you keys to look round any of the cars without hassling you.
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Posted 4 days ago
it was ok, just that it was very late until I could take the car
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Posted 1 week ago
Thank you Marian, apologies you had wait longer than expected before you could collect as we had been exceptionally busy. Enjoy your new car and see you again.
Posted 21 hours ago
Very helpful, not pushy, allow you time and space to decide, nothing was too much trouble. My only criticism would be that we were not informed that the road tax was not paid prior to collection. I feel that they could offer to add the car tax before being collect and add the cost to payment.
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Posted 1 month ago
Thank you for your kind words about your recent visit. In regards to road tax we always give customers the details to organise this before collection and we apologise if this wasn't explained clearly to you. Enjoy your new car and see you again soon.
Posted 1 month ago
Direct cars is a good company. Sales personnel are not pushy, they are friendly and efficient.
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Posted 3 months ago
Thanks Amanda, glad you enjoyed our no pressure sales policy and found our staff members efficient and friendly. Enjoy your new car and see you again soon.
Posted 3 months ago
Very good service, from start to finish, they leave you alone to look at cars and give you keys to look at cars by yourself.
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Posted 4 months ago
Thank you Gina, happy to hear you enjoyed the service we provided. Enjoy your new car and see you again soon.
Posted 3 months ago
Sales people and service excellent. Purchased cars previously from Direct Cars.They were all reliable and good value. After sales services have also been first class.
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Posted 4 months ago
Thank you Clive, we are glad you enjoyed our excellent service provided by all our staff members. Enjoy your new car and see you again soon.
Posted 4 months ago
Tom, nice and polite and friendly, ashame we wasn't offered a coffee.
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Posted 4 months ago
Thank you Marie, we will pass your kind words on to Tom, sorry you wasn't offered a coffee at the time but please call in anytime for one. Enjoy your new car and see you soon.
Posted 4 months ago
Excellent service. Pleased with car presented in immaculate condition. No hassle. Buying a pleasure.
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Posted 4 months ago
Thank you, glad you found it a pleasure with our no hassle pressure. Enjoy your new vehicle and see you again soon.
Posted 4 months ago
The thing we liked was the fact that no one pestered you when arriving there, but when we needed help it was there.
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Posted 4 months ago
Thanks Janet, good to hear you enjoyed our no hassle-no pressure policy. Enjoy your new car and see you again in the future.
Posted 4 months ago
Great service ,no pressure. My only negative would be ,having to look in every car to see which was manual or automatic. A large A on the windscreen would have been enough to give a 5* review.
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Posted 5 months ago
Thank you Jacqueline, good to hear you had great service and enjoyed our no pressure policy. Enjoy your new car and see you again.
Posted 5 months ago
Loved that I could browse all cars without a sales person following me round I had 2 hours asking for keys to different cars till I found the one I liked Sean my salesman was brilliant The only downside which marked it down There were a few faults when I drove away this wasn't a problem. The lady had a patronising manner and shut me down and did you give me confidence. After leaving the car and not hearing anything after several hours I was told she would ring when there was something to tell me Ideally having bought a car and only driving 3 miles for the clutch to go I would expect a curtesy call and not to chase and be fobbed off Again Sean was fantastic the car apart from a hiccup fabulous It won't put me off buying again as I have bought two new cars from you in the past
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Posted 5 months ago
Hi Louise, Firstly please accept our sincere apologies for the unfortunate issue that arose as soon as you collected your new car. We are pleased to know that it all got sorted to your satisfaction and that it didn't impact the overall fabulous experience that you had, we will be sure to pass your kind words on to Shaun. Enjoy your new car and we will look forward to seeing you again soon.
Posted 5 months ago
Excellent purchase process and went the extra mile with the pre delivery service items.
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Posted 6 months ago
Thank you, enjoy your new car and see you again in the future.
Posted 6 months ago
After one week of using the new car, I am happy.
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Posted 6 months ago
Thanks Malcolm, enjoy your new vehicle and see you soon.
Posted 6 months ago
The salesperson and the whole process was easy and straightforward, however, on collection the car was cleaned to a very basic standard, It was dirty throughout and required a full valet at an additional cost, the driver's seat was visibly dirty as was the steering wheel and all interior trim.
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Posted 6 months ago
Thanks Robert, glad you found the whole process easy and straight forward. We apologise that the valet wasn't up to our usual high standards, please contact us and we will be happy to have the car back in for a full re-valet. Despite this we hope your enjoying your new car and will look forward to seeing you again in the future.
Posted 6 months ago
Overall experience good salesman nice guy no pressure left to look in peace they have very good choice of vehicles as well after deciding on a vehicle easy transition to purchase Vehicle Dacia Duster was well presented on collection and so far no issues had it nearly 2 months it would have been 5 stars but day after purchase when i came to use screen washer whilst away for a few days passenger side not functioning i was able to clear it after 30mins of fiddling and use of compressed air at my friends house it was obvious someone had had a go at sorting it as pipes where unattached from clips so a little disappointed it was not working minor issue and i am sure they would have sorted had i been at home but maybe buyer just take a few minutes to check everything before you drive away after purchase Overall i was satisfied with the experience of buying from Direct cars and would recommend them
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Posted 6 months ago
Thank you Steven, lovely to hear about your recent experience. Apologies about the issue you had with your washer jet, we would have been happy to sort it for you if you had been in the area at the time, please feel free to contact us if you need any further assistance. Enjoy your new vehicle and we will look forward to seeing you again soon.
Posted 6 months ago
Very helpful and great advice but still waiting to hear back about my parcel shelf .
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Posted 6 months ago
Thank you Paul, glad to to know you found us very helpful and are happy with the advice we gave. Sorry for the delay on your parcel shelf whilst we was waiting for it to be delivered, it has now arrived and is awaiting your collection. Enjoy your new vehicle and see you again soon.
Posted 6 months ago
Friendly and helpful, no-hassle staff. Nick & Jodie were a joy to deal with.
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Posted 6 months ago
Thank you, we will pass your kind words on to Nick and Jodie. Enjoy your new vehicle and see you again soon.
Posted 6 months ago
Efficient and friendly. Left to look around with no pressure, for a new car for my wife
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Posted 7 months ago
Thanks David, glad you enjoyed our no pressure policy and found us friendly and efficient. Enjoy our new vehicle and see you again in the future.
Posted 7 months ago
Sales assistant need to be more enthusiastic with the customer thanks
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Posted 8 months ago
Hi Robert, Thank you for the 4 Stars but sorry to hear that you felt our Sales Advisor lacked enthusiasm, we always strive to give the best possible customer experience. If you would like to email us with a few more details and we can look into seeing how we could learn from your recent experience and what we could do better in the future. We hope your enjoying your new vehicle and will look forward to seeing you again in the future.
Posted 7 months ago
They create a good environment in which to buy/part exchange your vehicle.
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Posted 8 months ago
Thank you Steven, great to know you found the whole environment good when dealing with us. Enjoy your new car and see you again.
Posted 8 months ago
Direct Cars is rated 4.8 based on 1,908 reviews