Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Michael Rosato

Direct Cars 5 star review on 8th February 2024

Raymond Smith

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

Wendy Foster

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to start until it came to collect the car. I was told any advisories found on the MOT would be actioned before collecting the car. I checked if this work had been completed twice before collection day, as we do not live close by. I was advised it had been and if there were any delays, I would’ve been informed. On arrival the colleague was very helpful, took me out to the car, when I noticed the advisories had not been completed as promised. We then had several discussions, I was told I could get a second opinion but they felt the work didn’t need doing. To then if you have any problems down the line ring us. I offered to get the work completed if the car was reduced, as it needed to be actioned. When they realised I would walk away and asked for a refund, the work was reluctantly carried out. We had to wait around for over two hours whilst this took place. My initial interactions were very good, however I was very disappointed at how we agreed on a something, to then be treated like it wasn’t that big a deal and not to worry about it. Had I known I would not have travelled to the garage. I understand it is a business and you need to make money, but promises should not be made and blatantly disregarded. We made a deal and you fell short. I also was told the only charge was a £99 fee, which included a valet. The car has glitter bits everywhere, it didn’t look any different to when I viewed it initially. I was also not told that the £99 was optional! There are also other things included I was not told about. What should have been a good experience was soured, I feel like I was misled. The car I’m happy with overall, just not how I was treated. Due to this I wouldn’t use again.”

Helpful Report

Posted 3 weeks ago

Hi, We are deeply sorry that you are very disappointed with your recent dealings with us and the mis-communication, please allow me to elaborate on the situation. When we are preparing the vehicles for collection if there is less than 6 months MOT remaining we will then provide a 12 month MOT and rectify the advisories that arise, in this situation the vehicle had 10 months MOT remaining so wasn't re-done by ourselves hence no advisories to rectify. The vehicle was serviced and extensively checked by our technicians, and deemed that no other work was needed, it appears that on the previous MOT there was an advisory that we felt may have been already rectified as we deemed it not necessary to do. On collection you mentioned that you wasn't entirely happy about this, so we mentioned we was happy for you to get a second opinion by another garage and if they deemed it necessary to carry out, we would be more than happy to pay for you to arrange this, again you still seemed unhappy with this response, so to save any more concern we said we would happily do the work to make sure you was fully satisfied, if you was happy to wait whilst we completed it, to which you agreed and was happy to do. We are also sorry to hear that the valet was not up to our usual very high standard and that you felt you was mis-led as you wasn't made fully aware that the £99 Pre-Delivery Package is optional. Once again we apologise wholeheartedly about this situation as we pride ourselves on customer satisfaction and that your initial great interaction was soured and we do hope you will try us again in the future. Despite this we are pleased to hear that you are happy with your new car overall and hope that you enjoy it for years to come.

Posted 2 weeks ago

“Delays and more delays”

Helpful Report

Posted 1 year ago

Hi, Sorry that we had to delay collection of your new vehicle a day whilst we waited for some parts to be delivered, we endeavour to always make sure that all vehicles are ready for the day and time agreed, unfortunately for reasons outside of our control they sometimes have to be delayed a day or so, as we would prefer vehicles to leave our site with no issues rather than them have to be returned at a later date. Apologies once again and despite the short delay we do hope you are enjoying your new vehicle and we look forward to seeing you again in the future.

Posted 1 year ago

“Adam too laid back, it's like he just couldn't be bothered. Was never offered a drink. The car was supposed to have been valeted, it looked like it had just a very quick flick with a duster. Polish on the outside hadn't been properly wiped off.”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear you found your Sales Advisor too laid back. We do operate a "no pressure no hassle" policy without any of the usual hard sell you may experience at other dealerships this is to make you feel at ease throughout the process, although it is a shame that this seems to have led you to feel the way you do, which we do offer our sincere apologies as it was not our intention. In regards to the valet on your vehicle not being up to our usual high standards, we are more than happy to re-valet it for you if you would like to contact us to arrange this. Despite this we do hope you are enjoying your new vehicle and will look forward to seeing you again in the future.

Posted 1 year ago

“I didn't enjoy the experience and wouldn't recommend the company to a friend or a colleague. 'Test drive' consisted of a drive around the 'compound'. When the car was picked up there was a fault and I had to return it to be fixed. That said, they sorted the problem quickly. Didn't appreciate the 'Direct Cars' sticker on the rear window and removed it. Having said all that - I did purchase the car I wanted.”

Helpful Report

Posted 2 years ago

Thank you for your review and sorry to hear you didn't enjoy your experience dealing with us. Due to COVID still being prevalent in our every day lives, we still have our own restrictions in place, hence why test drives are still being conducted unaccompanied in our large rear compound. Even though most of our customers are happy with this, sometimes we do appreciate it is not ideal. We would have been happy to have taken you out on a accompanied test drive on the road if you had have asked. Sorry to hear that you had an issue early after collecting your new car, but happy to hear we had the issue fixed very quickly for you and to your satisfaction. Despite all this we are happy to hear that you purchased the car that you wanted, enjoy your new vehicle and we hope that we will see you again in the future.

Posted 2 years ago

“I brought a used car from Direct Cars on 9/5/21. I felt bad about your staff Mr Tom Breeze. He is not professional and friendly.”

Helpful Report

Posted 2 years ago

Thank you for the review, Angel. We are sorry you were not happy with the service your received. Disappointing you is not our intention. Our Sales Manager has already been in touch with you via email to investigate the issues in more detail. We will take your comments onboard to help improve our service in the future. Regardless, we hope you are enjoying your new vehicle and would still consider us in the future.

Posted 2 years ago

“I have refrained from making an early comment in relation to Direct Cars. I now have had time to reflect, on collecting the car I was disappointed with the standard of cleanliness both inside and out, and presentation. I seemed that it was too much trouble to clean everything properly. My wife and felt the need to use a packet of hand wiped to clean the best we could inside the car before we travelled back to York. I was promised that the log book would be taken to the local Post Office and the car ownership be notified to DVLA, it transpired no one could be bothered to do this either in the fortnight up to me collecting the car or on the day of collection. I travelled from York and had to go and find the local Post Office before I could start my return journey. I was subsequently contacted by email to say the car needed servicing, I replied that I understood it had already been serviced at the point of sale. I have received no response from yourself except a text message still stating the service was due on the car???? I expected that as a car purchaser I would be treated a little better, as a consequence I have to report the service as poor.”

Helpful Report

Posted 3 years ago

We are sorry you are not satisfied with the level of service you received. It is disappointing to read you were unhappy with the cleanliness of the vehicle. Had you raised this before leaving the site we would have rectified this to your satisfaction immediately. Regarding taxing your vehicle, most of the time customers can simply tax their vehicle online using the reference number from the V5C/2. However, for any vehicles that have previously been tax exempt (like ex-Motability vehicles) they need to be done at the Post Office. We are not currently doing any trips to the Post Office due to COVID-19, which was explained at point of sale. The car service reminder was due to an incorrect date being generated. The vehicle was serviced before collection at the service date has now been corrected. Your feedback has been taken on board for the future and we hope you are enjoying your new vehicle.

Posted 3 years ago

“My family have had quite a number of vehicles from Direct Cars over the years. However, this time has been the worse experience I have had with them. I understand things are strange and not normal practice at the moment but the representative showed absolutely no interest in us at all. He came across blunt when we asked questions about the vehicle. Not the best service I’m afraid.”

Helpful Report

Posted 3 years ago

“After two weeks we have not yet received the registration document and the reverse parking assistance advertised as being on the car does not work.”

Helpful Report

Posted 4 years ago

We're sorry you're unhappy with the service you received. The V5 (registration document) can take up to 6 weeks to arrive from the DVLA. Rest assured, we have sent off the paperwork and it should be with you shortly. As for the parking sensors - these should work. If they are not working, please contact our service department who will be able to book the car in for inspection and repair. Kind Regards

Posted 4 years ago

“The aerial wasnt with the car when collected it, also wasn't given the new owner part of the V5 so couldn't tax it immediately. Now i have discovered a crack in the paintwork on a 3yr old car, not a good experience”

Helpful Report

Posted 4 years ago

“We felt very let down by the fact that our car was not valeted for us. As an example on what we found lacking, was where there was mud found on the interior side of the front passenger door when the car was delivered to us, which we ended up wiping off ourselves with cold water and a cloth. We have ended up going to Halfords for the necessary cleaning agents to do the job ourselves. It is not every day that you lay out over £10,000 for something and so the moment should have felt special and not spoilt by a task that was so simply to do. This is the third car we have purchased from Direct Cars and they were our first choice, but they won't be now. The trust that was there has disappeared.”

Helpful Report

Posted 4 years ago

We're sorry you feel our service did not live up to your expectations. When you returned home after taking delivery of your vehicle, you phoned your sales advisor and informed them that you were not happy with the valeting. We offered to do this again free of charge, however you declined and said you did not want to bring the vehicle back as you live on the other side of Sheffield. If you had informed us before you drove away we would have sorted this immediately for you. This is your third vehicle from us and you will know that we pride ourselves on offering reliable, quality cars with great service and that this incident is an unusual occurrence for us. With this in mind we hope you will recover your trust in us and will consider us as your first choice again in the future. We hope you are enjoying your new vehicle.

Posted 4 years ago

“When I arrived the money hadn't cleared nobody advised me we then set off home to receive a call on route saying it had why this was not checked when we were still in the showroom I have no idea. The car was then returned a week later as the boot wouldn't open despite all the checks on the list being ticked. Didn't find the sales guy very appealing.”

Helpful Report

Posted 5 years ago

“You had the car that I wanted to buy. That made me go through the buying process. When I wanted to pay part by credit card I couldnt. I offered to pay with a debit Visa electron card, I couldnt. So I asked favours from a number of people to get the funds from visa electron to my Gb Visa. I have tried arranging to pick the car up Saturday or Sunday but it was possible only in the morning with the reasoning that you could loose customers if arranging my car to be picked up. I thought I was a customer too! I finally needed to take half a day off to come over from Liverpool to pick the car up.”

Helpful Report

Posted 5 years ago

“we purchased the car on Friday and was told it had had a service ,on monday the service management light came on .it is now back with yourselves and has to go to the dealers to be mended .so we now have a small car untill it gets mended so at this very moment in time i am NOT very happy”

Helpful Report

Posted 6 years ago

We are sorry you were not satisfied with the service you received. This was unfortunately beyond out control. The Engine Management Light was not present when the Pre-Delivery Check was performed, and we booked your vehicle into Volkswagen at the earliest opportunity once you informed us. Your vehicle is booked in for Wednesday and is being taken today to make sure it will be investigated early. We have given you a courtesy vehicle free of charge whilst it's being repaired. These situations are extremely rare and we can only apologise that this has happened.

Posted 5 years ago

Direct Cars is rated 4.8 based on 1,922 reviews