Direct Cars Reviews

4.8 Rating 2,139 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just bought the Ford focus 2019 from Direct Cars in Sheffield. At the beginning, all the service was all ok, if let me know more details about purchasing procedures early enough, it will be great. After I received the car, I realized the navigation in the car is too old, if it’s updated, it will be great.”

Helpful Report

Posted 2 weeks ago

Hi Zhuqin, We always endeavour to keep customers fully updated with the purchase process before and during the sale right up to delivery or collection of a vehicle, we apologise if you feel we have fallen short on your expectations this time around and we will take your comments on board for the future. In regards to your Sat Nav needing updating, if you contact our aftersales department they will be happy to help in any way they can. Despite this we do hope you are enjoying your new car and we hope to see you again soon.

Posted 1 week ago

“When I was buying the car and having a look around it I noticed a wheel nut wrench in the boot, which was removed when picking the car up .This is why the 3 stars. The staff were friendly and informative, however I did have to wait on a decision of another customer who had already walked away from a definite deal ,this policy was wrong in my opinion and I was called later to be told I was now OK to cone back and view the vehicle. The car is fine and I'm happy ,but I was lead to believe everything in the car was included in the sale .So naturally disappointed.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your review. In regards to the missing wheel brace we will look into this and see if it should have been there (as some vehicles with inflation kits don't them) and if it should be why was it removed and then we can organise a replacement. I'm afraid we had to make you wait for the availability of the vehicle as the other customers were still on site and undecided between 2 vehicles and it would have been unfair to them if we sold that particular vehicle to you whilst they were still in the showroom, once they decided to purchase the other vehicle we called you straight away, I do hope you understand this as we were simply trying to be as fair as possible to all involved. Despite the above we are pleased to hear you found our staff friendly and are happy with your new car and we hope you continue to enjoy it. We will look forward to seeing you again soon.

Posted 1 month ago

“My car had a few faults that were corrected but took ages. Been told the car was overpriced but my fault for not checking before I purchased it. I was made to feel a bit stupid at one point told the roof lining had been done But manager and under manager were not pleased with it, why phone me and tell me that if they are not happy why would I be. When I went to pick up car, I was offered keys, lady didn't tell me where it was, and I had to ask for someone to go over repairs with me. She said they don't normally do that, just gave me the repair sheet and said that's all that's been done. The gentleman who came out was very thorough and explained everything that had been done Think he was manager of repair dept. Is it because I'm a lady on my own, perhaps not but that's how I felt.”

Helpful Report

Posted 2 months ago

Hi Ann, Sorry to hear you that you had a few issues so soon after purchase and we send our sincere apologies that the repairs took longer than anticipated, we wanted to make sure everything was perfect before we released your car back to you and our service receptionist was simply just keeping you updated and informed of proceedings. Despite this we do hope everything is to your satisfaction and you are enjoying your new car.

Posted 1 month ago

“The salesman and the process were really good, I think he was called Luke. But when I test drove the car it had a eml on was told it would be fixed when picking up the car there was no light but it soon came.on after 1 hour of driving. Booked it for 2nd week of December but don't think the car was properly fixed in the first place which is very disappointing but like I sed the salesmen was really good”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review and we are happy to hear you found the process and your dealings with Luke really good, we will be sure to pass your comments on to him. Please accept our apologies that you had an issue so soon after collection. Despite this we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 3 months ago

“Happy with the car but I’ve had 2 messages to say it needs a service I was told it was updated so I phoned up and was told someone would call me back but I’m still waiting”

Helpful Report

Posted 3 months ago

Hi Craig, Great to hear you are happy with your new car. Apologies about the messages saying your vehicle needs a service, this was due to a IT system issue which has now been fixed but apologies once again that you didn't get a phone call explaining this. We hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 3 months ago

“First I would like to say I am more than happy with the car, glad I went with this choice. However I have a few things I wasn't that impressed with. I never received a call, it was always me phoning to find out what was happening and get updates. I got told I would have the £100 package for free which included a valet. The car had barely been cleaned inside. I had asked about the wheels being touched up to get rid of damage and a little dint taken out. I was told this would be looked at and I would be told, I was never told anything. I feel like this was ignored once I had paid my deposit. When I asked about it again on a later call I was told we would talk about it when I collected the car. After looking at the wheels I am 98% sure nothing had been done to them. These few things has put a bit of a negative sign on the whole process of buying the car.”

Helpful Report

Posted 6 months ago

Hi Matthew, Please accept our apologies for the lack of communication from when you placed your order, this wasn't intentional and is not our usual practice as we like to keep customers informed throughout the buying process right up to collection. In regards to the valet and touch ups on the wheels, if you would like to contact your sales advisor at your earliest convenience and we will arrange to have your vehicle back in to rectify these issues. Once again we apologise that these issues have left a negative impact on your buying experience and despite this we hope you are enjoying your new car and we hope to see you again soon. Regards

Posted 6 months ago

“Ian ,the salesman was so helpful and courteous he really made me feel at ease with everything but the aftersales and customer care leaves a lot to be desired. I picked the car up on Monday and by Saturday I had a flat battery and couldn't even get in as the locks wouldn't open.I rang Direct Cars and Ian answered and talked me through how to get in manually . It still wouldn't start so I was asked to ring my roadside assistance as there was nobody working in the garage to come and help me, it was a bank holiday. Managed to get it started and took it back on Tuesday morning to get it checked out but was told that it couldn't be looked at for at least two weeks. As I didn't have much confidence in the car I decided to leave it with them in the hope I get it back quicker than the two weeks as I'm going on holiday soon.At present I've spent £13,300 and have no car ,they didn't hsve a loan car either. Neville , who was in charge of the servicing team , rang me up at 12.30 and told me I could pick the car up as they had run a full diagnostic on it and everything had checked out ok. Wasn't convinced but took it home anyway and up to now it's been ok. Thanks to Neville for getting me back on the road.”

Helpful Report

Posted 6 months ago

Hi Stephen, Many apologies that you had a small issue so soon after collecting your new vehicle and that we couldn't look at straight away with it being the Bank Holiday weekend. I do believe that we have managed to rectify the fault to your satisfaction earlier than we initially stated and we only needed your car for a few days. However it is lovely to hear that you felt at ease when you was purchasing the vehicle and we will pass these kind comments on to Ian. We do hope you are enjoying your new vehicle and we will look forward to seeing you again soon.

Posted 6 months ago

“We chose Direct Cars to buy our current car from as we had always had a positive experience from there. However, the latest purchase has left us very dissapointed with the whole experience. Picked a car out which required some work doing to it, including a good valet, (the valet which we were informed had already been done).It was obvious the car had not been cleaned as the car was filthy and had a horrible smell. All issues apart from the interior valet completed before car picked up. After taking the car it took a further three attempts to get the car interior clenliness up to there usual standards. This required taking the car back to them on three occasions. Overall I now feel the car was over priced and we are left dissapointed.”

Helpful Report

Posted 7 months ago

Hi Gary, We would like to apologise that you are feeling disappointed with your recent purchase as the valet on the vehicle wasn't up to our usual standard. We always aim to prepare and valet our vehicles to get them looking as nearly new as possible, however it appears that this time we didn't quite get it right to which once again we apologise. We do hope that we have now got the vehicle to a standard that you as a customer and we expect it should be and that you are now satisfied with. Despite this we do hope you are enjoying your new vehicle and we will look forward to hopefully seeing you again in the future.

Posted 7 months ago

“Easy to deal with,and shaun was very friendly when collecting the car”

Helpful Report

Posted 8 months ago

Thank you, enjoy your new vehicle and see you soon.

Posted 7 months ago

“Excellent Sales Staff but prices were high compared to other dealers”

Helpful Report

Posted 9 months ago

Thank you, we're glad to hear you found our sales team excellent, in regards to prices we always endeavour to be as competitive as possible and always aim to seek the best possible vehicles, which the price is a reflection of. We hope you are enjoying your new car and we will look forward to seeing you in the future.

Posted 9 months ago

“I thought the primary service was really good,from booking my test drive to signing for the car. After that it's like I didn't matter, I was meant to pick the car up the after but I couldn't as you were shut,fair enough, then I was meant to pick the car up when you reopened but then I couldn't because I needed new tyres,then the day after but I couldn't because your tyre supplier was shut,then after dropping my part exchange off the salesman said he would phone ne first thing to let me know when the car was ready,when that didn't happen I phoned and asked to speak to the rep I was told he wasn't even in work that day? Just felt that once money was exchanged i/the customer didn't matter. That said the car is amazing and the chap that I dealt with when I picked the car up was more than understanding. I don't mean to be rude but I've used direct cars before and want you to know the good and bad. Cheers Wez”

Helpful Report

Posted 1 year ago

Hi Wez, sorry for the confusion and the miscommunication around collecting your new car, with it being around the festive season, unfortunately we encountered a small issue getting the new tyres fitted in time for you to collect, hence why we had to slightly delay your collection to the following day. We're sorry you feel that you didn't matter once you had purchased as this was not the case, and we will take your feedback onboard and hope to learn from it. Despite this we are glad that you are finding the car amazing and we will look forward to seeing you again in the future.

Posted 1 year ago

“The purchase of my new car and part exchange of my old one was simple and efficient. The only issue, which is why I have marked down the score, is that I was only told when I was almost in the car, driving it away, that there was only one key. I was told that I could purchase a new key from the dealer. I contacted the dealer and found the cost to be £337, and would have factored this into any price negotiations, should I have known beforehand.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review and letting us know that you found the process simple and efficient. We would like to apologise that your new vehicle only came with one key, we have now ordered you a new one and will be in touch when it arrives and we do hope this meets your satisfaction. Enjoy your new vehicle and we look forward to seeing you again soon.

Posted 1 year ago

“Had a car I was looking for so fairly straight forward”

Helpful Report

Posted 1 year ago

Thank you Victoria, enjoy your new car and see you again.

Posted 1 year ago

“Pros. No sales following you about. Plenty to choose from. Cons. Test drive around a small carpark is a joke. Nearly a week turnaround to pick my car up.”

Helpful Report

Posted 1 year ago

Thank you for your review. Happy to hear you enjoyed our no pressure policy, in regards to the test drive we would have been happy to take you on a longer test drive if requested and the timescale for collecting has been unfortunately longer than normal due to the current volume of vehicles we have been currently selling. Despite this we do hope you are enjoying your new vehicle and we will look forward to seeing you again soon.

Posted 1 year ago

“Overpriced cars.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that you feel our cars are overpriced. We do extensive market research to try and ensure we are priced as low and as competitive as possible in the current ever changing market to enable us to try give all our customers the best possible deal. Despite this we do hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 2 years ago

“Sales staff brilliant.”

Helpful Report

Posted 2 years ago

Thank you, enjoy your new car and we will look forward to seeing you in the future.

Posted 2 years ago

“Found the staff a little rude, it's like they can't be bothered.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear this, all our staff try to give 100% commitment and attention to all customers when choosing their new car. We apologise that you felt they came across as rude and couldn't be bothered if you would like to contact us with some more details to enable us to look into the matter further and we can learn from the errors that were made. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“After purchasing a vehicle advertised as AWD 180bhp version I discovered that I had actually bought a 2wd 120bhp.I only found this out by looking through the mobility paperwork which showed this,I only had to do this because the service book and entire book pack was missing along with red trimmed carpet mats and tourneo cover.I collected the car three weeks later only to discover the replacement carpet mats had not arrived and had to be delivered to my home address be a member of staff a further week later at my convenience along with a revised invoice stating vehicle was mis-sold!.Final point boot light did not work and upon investigation I found the feed wire had been left disconnected and tucked up inside trim presumably when tow bar had been installed by previous owner and still haven’t found 12v socket feed yet!.”

Helpful Report

Posted 2 years ago

Hi Jamie, Sorry to hear you were not happy with the service you received and that we have not lived up to our usual 5 star standard in this case. As soon as you brought it to our attention that the vehicle had been misdescribed we immediately offered you a full refund. However, as you stated you loved the vehicle and declined this offer, we agreed to give you some money back instead. This caused us to generate another invoice and we annotated it with the reason for doing so. The book pack, red trimmed carpet mats and tourneo cover were ordered when you bought the vehicle, but did not arrive in time for your collection date. To avoid delays we delivered them to your home address as soon as they arrived instead. We are sorry if this was in any way an inconvenience for you. We can only apologise for the boot light fault and that you are still having issues with the 12V socket feed. If you give our service department a call they will be happy to assist you. Regards

Posted 2 years ago

“Being nearly 200 miles away from dealership I had to do the deal before viewing vehicle over the phone and told had no body damage with mobility service history. Day of collection and finance in place, was noticed car had scuff on bottom passenger side front bumper and rear door had a bad smart repair. Offered a full tank of fuel which I agreed because i was a long way from home and as said finance sorted. Also empty service book plus no history until they chased it up for me and posted a print out. Salesperson very friendly and do love the car and mechanically great but can only give 3/5 as now booked in for bodywork repair at my expense. If travelling, make sure they 100% fully look over car for you and put something in place if not as described.”

Direct Cars 3 star review on 3rd May 2022

Helpful Report

Posted 2 years ago

Hi Craig, sorry to hear we have not fully lived up to our usual 5 star standard. We do try to describe our cars as accurately as possible when people are buying them remotely and we do prep them to a high standard beforehand, however, with them being "used" cars there can still be small marks and blemishes as in this case. We believe the offer of the extra fuel was fair in this circumstance, but do apologise if you feel this is not enough. Glad you received the service history via post which was an oversight on our part not having it to hand when you collected the vehicle. Despite this, we do hope you are enjoying your new vehicle and look forward to seeing you again in the future.

Posted 2 years ago

“Bought a car 22nd December drove it once engine management light came on service centre shut all Christmas went back to direct cars 5th January picked it back up 7th January for it to go straight back in the same day engine management light still on lesson learnt never buy a car at christmas”

Helpful Report

Posted 3 years ago

Hi Julie, sorry to hear you had an issue with your vehicle so close to Christmas whilst our after-sales department was closed for the festive period. I believe we made arrangements for you to bring your vehicle in as soon as we re-opened and that the small issue is now resolved. Apologies once again and despite this, we do hope you are enjoying your new vehicle and we will see you again in the future.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,139 reviews