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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the primary service was really good,from booking my test drive to signing for the car. After that it's like I didn't matter, I was meant to pick the car up the after but I couldn't as you were shut,fair enough, then I was meant to pick the car up when you reopened but then I couldn't because I needed new tyres,then the day after but I couldn't because your tyre supplier was shut,then after dropping my part exchange off the salesman said he would phone ne first thing to let me know when the car was ready,when that didn't happen I phoned and asked to speak to the rep I was told he wasn't even in work that day? Just felt that once money was exchanged i/the customer didn't matter. That said the car is amazing and the chap that I dealt with when I picked the car up was more than understanding. I don't mean to be rude but I've used direct cars before and want you to know the good and bad. Cheers Wez”

Posted 3 months ago

Hi Wez, sorry for the confusion and the miscommunication around collecting your new car, with it being around the festive season, unfortunately we encountered a small issue getting the new tyres fitted in time for you to collect, hence why we had to slightly delay your collection to the following day. We're sorry you feel that you didn't matter once you had purchased as this was not the case, and we will take your feedback onboard and hope to learn from it. Despite this we are glad that you are finding the car amazing and we will look forward to seeing you again in the future.

Posted 3 months ago

“The purchase of my new car and part exchange of my old one was simple and efficient. The only issue, which is why I have marked down the score, is that I was only told when I was almost in the car, driving it away, that there was only one key. I was told that I could purchase a new key from the dealer. I contacted the dealer and found the cost to be £337, and would have factored this into any price negotiations, should I have known beforehand.”

Posted 9 months ago

Hi, thank you for your review and letting us know that you found the process simple and efficient. We would like to apologise that your new vehicle only came with one key, we have now ordered you a new one and will be in touch when it arrives and we do hope this meets your satisfaction. Enjoy your new vehicle and we look forward to seeing you again soon.

Posted 9 months ago

“Had a car I was looking for so fairly straight forward”

Posted 1 year ago

Thank you Victoria, enjoy your new car and see you again.

Posted 1 year ago

“Pros. No sales following you about. Plenty to choose from. Cons. Test drive around a small carpark is a joke. Nearly a week turnaround to pick my car up.”

Posted 1 year ago

Thank you for your review. Happy to hear you enjoyed our no pressure policy, in regards to the test drive we would have been happy to take you on a longer test drive if requested and the timescale for collecting has been unfortunately longer than normal due to the current volume of vehicles we have been currently selling. Despite this we do hope you are enjoying your new vehicle and we will look forward to seeing you again soon.

Posted 1 year ago

“Overpriced cars.”

Posted 1 year ago

Hi, Sorry to hear that you feel our cars are overpriced. We do extensive market research to try and ensure we are priced as low and as competitive as possible in the current ever changing market to enable us to try give all our customers the best possible deal. Despite this we do hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 1 year ago

“Sales staff brilliant.”

Posted 1 year ago

Thank you, enjoy your new car and we will look forward to seeing you in the future.

Posted 1 year ago

“Found the staff a little rude, it's like they can't be bothered.”

Posted 1 year ago

Hi, Sorry to hear this, all our staff try to give 100% commitment and attention to all customers when choosing their new car. We apologise that you felt they came across as rude and couldn't be bothered if you would like to contact us with some more details to enable us to look into the matter further and we can learn from the errors that were made. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 1 year ago

“After purchasing a vehicle advertised as AWD 180bhp version I discovered that I had actually bought a 2wd 120bhp.I only found this out by looking through the mobility paperwork which showed this,I only had to do this because the service book and entire book pack was missing along with red trimmed carpet mats and tourneo cover.I collected the car three weeks later only to discover the replacement carpet mats had not arrived and had to be delivered to my home address be a member of staff a further week later at my convenience along with a revised invoice stating vehicle was mis-sold!.Final point boot light did not work and upon investigation I found the feed wire had been left disconnected and tucked up inside trim presumably when tow bar had been installed by previous owner and still haven’t found 12v socket feed yet!.”

Posted 1 year ago

Hi Jamie, Sorry to hear you were not happy with the service you received and that we have not lived up to our usual 5 star standard in this case. As soon as you brought it to our attention that the vehicle had been misdescribed we immediately offered you a full refund. However, as you stated you loved the vehicle and declined this offer, we agreed to give you some money back instead. This caused us to generate another invoice and we annotated it with the reason for doing so. The book pack, red trimmed carpet mats and tourneo cover were ordered when you bought the vehicle, but did not arrive in time for your collection date. To avoid delays we delivered them to your home address as soon as they arrived instead. We are sorry if this was in any way an inconvenience for you. We can only apologise for the boot light fault and that you are still having issues with the 12V socket feed. If you give our service department a call they will be happy to assist you. Regards

Posted 1 year ago

“Being nearly 200 miles away from dealership I had to do the deal before viewing vehicle over the phone and told had no body damage with mobility service history. Day of collection and finance in place, was noticed car had scuff on bottom passenger side front bumper and rear door had a bad smart repair. Offered a full tank of fuel which I agreed because i was a long way from home and as said finance sorted. Also empty service book plus no history until they chased it up for me and posted a print out. Salesperson very friendly and do love the car and mechanically great but can only give 3/5 as now booked in for bodywork repair at my expense. If travelling, make sure they 100% fully look over car for you and put something in place if not as described.”

Direct Cars 3 star review on 3rd May 2022

Posted 1 year ago

Hi Craig, sorry to hear we have not fully lived up to our usual 5 star standard. We do try to describe our cars as accurately as possible when people are buying them remotely and we do prep them to a high standard beforehand, however, with them being "used" cars there can still be small marks and blemishes as in this case. We believe the offer of the extra fuel was fair in this circumstance, but do apologise if you feel this is not enough. Glad you received the service history via post which was an oversight on our part not having it to hand when you collected the vehicle. Despite this, we do hope you are enjoying your new vehicle and look forward to seeing you again in the future.

Posted 1 year ago

“Bought a car 22nd December drove it once engine management light came on service centre shut all Christmas went back to direct cars 5th January picked it back up 7th January for it to go straight back in the same day engine management light still on lesson learnt never buy a car at christmas”

Posted 2 years ago

Hi Julie, sorry to hear you had an issue with your vehicle so close to Christmas whilst our after-sales department was closed for the festive period. I believe we made arrangements for you to bring your vehicle in as soon as we re-opened and that the small issue is now resolved. Apologies once again and despite this, we do hope you are enjoying your new vehicle and we will see you again in the future.

Posted 2 years ago

“Nick Wardle was the most unhelpful salesman I have ever met! Just gave me the keys to the car for a test drive in a very small compound and did not explain anything about the car. I decided to purchase the car after a test drive on the road,. When I collected the car I was just told to read the manual without any reference to the workings of the car and as I had not had experience with an automatic I felt some what unsure. I do feel that this salesman could have more helpful !”

Posted 2 years ago

Hi David, Sorry to hear about your recent experience when purchasing from us, we strive ourselves on the level of customer service we give to all customers, whereas it would appear in this instance we have failed. It is somewhat difficult at the moment to show people the full controls due to us still practising social distancing, however it would appear we could have done more to help you, apologies once again. However despite all this we do hope you are enjoying your new car and we will see you again in the future.

Posted 2 years ago

“Overall I was left feeling disappointed and underwhelmed. I was not offered car mats which was a shame. However this is very minor. I am disappointed as I paid the deposit a week before collecting the car, I called ahead the morning of collection to ensure everything was okay and I was told the car was on the line up ready to be cleaned. I was handed the keys, and took a look inside the car. I immediately saw that the car cleanliness was mediocre at best, with sand in corners, dirty vents, splash water marks etc. I then noticed bird poo on the front grill and asked for this to be cleaned off. This was done with a bottle of spray and a wipe and I was never offered for this to be washed down properly nor was there a small apology. Having collected the car on my break at work I didn’t have heaps of time so then decided to leave. After spending some time cleaning the car after purchase, I took a look at a video taken late august - which was when I first looked at the car - and noticed that the bird poo mentioned earlier was already there. Unfortunately it seems my car had not been cleaned at all between first looking at the car, coming back to test drive it, and then finally collecting it. This leaves me feeling that it was merely a run of the mill purchase and not the service I would expect.”

Posted 2 years ago

Hi Emily, we apologise that your experience and the valet of your new car has not met our usual high standards. We endeavour to always make sure that the vehicles are presented to be the best they possibly can and we strive to give great customer service to everyone. I believe we have arranged for you to bring your car back to us so we can fully re-valet it and hopefully rectify the situation. However despite all this we hope you are enjoying your new car and that we will see you again in the future.

Posted 2 years ago

“Hidden fee. Includes token petrol and wipe round with shiny sticky sponge.”

Posted 2 years ago

Sorry you felt that the optional £60 pre-delivery package fee was a hidden cost, it did also include a service, MOT (if less than 6 months remaining), re-valet and 10 litres of fuel. If you had chose not to pay the above wouldn't have been done just a safety PDI check, so we believe it is good value for money. However, we hope you are enjoying your new vehicle and that we will see you again in the future.

Posted 2 years ago

“Friendly sales staff and left you to browse and reasonable value for money. Sorted out a couple problems with no quibble but to soon to see what after sales service would be like.”

Posted 2 years ago

Thank you for your review. We are glad you liked our no hassle, no pressure sales environment. We aim to offer great and consistent service before, during, and after the sale - so are confident you will be satisfied with our aftersales experience 😀 see you soon!

Posted 2 years ago

“Bought a Vauxhall Insignia for a reasonable price, could probably have haggled better as the car had been in stock for sometime but hindsight is a wonderful thing. Presentation of vehicle when collected was excellent, everything done as expected. Disappointments, I thought I had been told that 20 litres of fuel would be put in - they weren't - probably 10 were. Perhaps I misheard Nick the sales man? The tyres are down on tread but only an MOT advisory at 3.0mm. Tyre pressures are all over the place so need to get them sorted and all 3 wiper blades badly smear the windows when on so I need to get a new set. I think it has been 'serviced' hurriedly and a few corners cut.”

Posted 3 years ago

We are sorry our service did not live up to your expectations. It is our goal to ensure every customer receives a great experience. As discussed, if you return the vehicle to our premises we will investigate the issues you have described and put them right.

Posted 3 years ago

“Happy when I bought the car and Dave was very helpful but the issues I’ve had have not been rectified by the service department A key battery was changed to “sort” the key light problem; this has done nothing. The dash light turned up to sort the fact that the light was not coming on automatically The lady on the service desk was extremely rude”

Posted 3 years ago

“Good choice, reasonable prices”

Posted 3 years ago

“Score would have been higher if the car had been supplied with mats. Little things count. Mats were in the boot of the car initially but on collection there were no mats. When i queried it i was told that if there were no mats either inside the car or in the boot then there wern't any. When you're spending £11.5k on a car you at least expect mats front and rear.”

Posted 3 years ago

“Had a problem with car not yet sorted”

Posted 4 years ago

“The car itself is very nice but unfortunately the information about the car was misleading the tax was wrong the information said it was £145 in fact it was £465 and the mpg stated 56 when it's doing 33 so feeling a bit let down”

Posted 4 years ago

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Direct Cars is rated 4.8 based on 1,922 reviews