Direct Cars Reviews

4.8 Rating 2,166 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,166 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 23rd April 2025

Global Lifelines Cleaning Services Limited

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

Helpful Report

Posted 5 years ago

“Really pleased with my car quick easy process with friendly staff would definitely recommend.”

Helpful Report

Posted 1 day ago

“A great experience from start to finish. Lots of choice, no hassle or hard selling. I was told my car would have a full service and mot and any advisories would be fixed. I had 2 new tyres, break pads/disks and wind screen wiper blades replaced. I absolutely love my car. Thank you 😊”

Helpful Report

Posted 2 days ago

“Five star service with five star people.. Large collection of cars with choices. Great customer oriented approach.. Especially Daniel the sales adviser was spoton. Processing was so easy and quick.”

Helpful Report

Posted 3 days ago

“Relaxed place, No pushy sales.. Friendly staff, Well knowledged and informative”

Helpful Report

Posted 5 days ago

“Dealt with Tom who was a no fuss sales person which for us worked really well. He was direct and straight forward about the car we purchased and it made buying a car a lot less stressful! Thank you Tom…….we were surprised how long it took to get the car (2 weeks from the deal being finalised and the car was paid for so we haven’t had as long a wait for a car before) we understand the wait was because of the volume of cars you sell and we did have to have a few things looked at by Fiat Warranty. Overall a great place to see a car you like, test drive (although not the best test drive) get the deal done and drive away feeling good about it all!”

Helpful Report

Posted 6 days ago

Thank you Jeremy for your kind words and we're pleased to hear you found it a stress less experience, apologies about the wait to collect with the volume we have sold lately and we are pleased you drove away feeling good. Enjoy your new and see you again soon.

Posted 2 days ago

“I have a good carry on with direct cars this is the fourth car I’ve purchased and never had any problems so I will always look there first”

Helpful Report

Posted 1 week ago

Thanks Stephen for once again coming to us, enjoy your new car and see you again soon.

Posted 2 days ago

“I have purchased around five cars from Direct Cars, I have found all the cars to have been really good buys, always good quality vehicles, that are easily maintained, Direct Cars provide great customer service, I appreciate the fact that there is no hard sell, but they are there when you need advice, Ian was great, he explained workings of the vehicle as I was switching a manual drive for an Automatic Transmission , the be paperwork is minimal and easy to understand, I had a good experience from start to finish and my new vehicle was handed over to be in immaculate condition overall Direct Cars sell very reliable cars at good prices well worth a visit.”

Helpful Report

Posted 2 weeks ago

Thank you Gillian for once again choosing us and for your very kind words. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 days ago

“Helpful , not pushy , plenty of information. Wanted me to drive just one car ! I drove two ! Said one lady drove 10 & never bought a car .”

Helpful Report

Posted 2 weeks ago

Thanks Karen for your comments, enjoy your new car and see you again in the future.

Posted 2 days ago

“Excellent service had a small issue with the vehicle that was sorted without any issues. Our salesman Luke was superb very happy.”

Helpful Report

Posted 2 weeks ago

Thanks Ralph, enjoy your new car and see you again soon.

Posted 2 days ago

“Was pleased with the sales person a d purchase”

Helpful Report

Posted 2 weeks ago

Thank you, great to hear you are pleased with everything. Enjoy your new vehicle and see you again.

Posted 2 days ago

“Always a pleasure to visit direct cars , found my car online , visited with no hassle whatsoever, my 4 th car from them , highly recommended”

Helpful Report

Posted 2 weeks ago

Thank you Julian for coming to us once again, enjoy your new car and we will look forward to seeing you again soon.

Posted 2 days ago

“Ian was very helpful and explained everything as we went through our purchase. We love the car, we were happy with the part exchange, and feel we have got excellent value for money.”

Helpful Report

Posted 2 weeks ago

Thanks Jayne for your kind comments and we will pass them on to Ian. Enjoy your new car and see you soon.

Posted 2 days ago

“No pressure excellent friendly atmosphere, wide range of vehicles, easy to contact , and answered everything asked , customer service was outstanding and a breath of fresh air from other car sales , would recommend anyone pay them a visit and I will definitely return thankyou”

Helpful Report

Posted 3 weeks ago

Thanks Paul, great to hear you enjoyed the atmosphere and our friendly no pressure service. Enjoy your new car and see you again soon.

Posted 2 days ago

“I found my car online and when I visited Direct Cars to see it there was no pressure and the staff were really helpful.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind words, enjoy your new vehicle and see you again in the future.

Posted 2 days ago

“No hassle ,no hard sell,very friendly,would definitely shop for a car there again .”

Helpful Report

Posted 3 weeks ago

Thanks Harold, glad you enjoyed our no hassle no pressure policy. Enjoy your new car and we will see you in the future.

Posted 2 days ago

“No pushy salespeople got a good deal”

Helpful Report

Posted 3 weeks ago

Thanks Martin, enjoy your new car and see you again.

Posted 2 days ago

“Very good relaxed buying experience from start to finish 👌”

Helpful Report

Posted 3 weeks ago

Thank you Steven, enjoy your new car and see you again.

Posted 2 days ago

“Luke was amazing. Really good experience. Couldn’t have asked for any more. His hands were tied on one thing that frustrated me. We bought a car worth £20k. 3 years old. For Direct Cars to put it through the MOT and fix all advisories your policy is that you offer it as a deal for £99? Surely this is what the £20k is about? Felt wrong? I get if for older cars or lower values, but in this deal it was out of context.”

Helpful Report

Posted 4 weeks ago

Hi, It's Lovely to hear you had a really good experience and found Luke amazing, we will be sure to pass this lovely comment on to him. In regards to the additional £99 fee, this is our Pre-Delivery Package which is optional but it does give you a interim service, 12m MOT (all advisories rectified) if less than 6m remaining, re-valet, 10litres of fuel and subscription to our loyalty scheme which we feel is value for money. Like previously stated it is optional if you had chose not to pay it the vehicle would still have had a multi-point safety inspection but minus the above points, we hope this clarifies things for you. We do hope you are thoroughly enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 4 weeks ago

“Excellent service sorting out paper work, road tax etc. pleased with the new car.”

Helpful Report

Posted 1 month ago

Thanks Charles, enjoy your new vehicle and see you again.

Posted 4 weeks ago

“The whole process was completely stress free, there was no pressure to purchase.The customer service and after care are brilliant and Luke was brilliant”

Helpful Report

Posted 1 month ago

Thanks Garry, great to know you found the whole process stress free and we will pass your kind words on to Luke. Enjoy your new car and see you soon.

Posted 4 weeks ago

Direct Cars is rated 4.8 based on 2,166 reviews