Direct Cars Reviews

4.8 Rating 2,346 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“The whole experience of buying the car was as smooth as silk and all the staff are so friendly and helpful especially Nick Wardle. All the very best to all and thank you Kind regards Sean”

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Posted 1 week ago

“Excellent and smooth transaction whilst buying my car from Shaun 👌🏼”

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Posted 1 week ago

“This is my second car purchase as I found the staff really helpful but not pushy with flash sales jargon. When you find your car very simple everything done for you. When I change again I will return for the 3rd time and would highly recommend.”

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Posted 1 week ago

“I saw a car i was intrested in and thought i like this car. Took it for a test drive and thought yes this is mine. So i did a part exchange. Happy customer.”

Direct Cars 5 star review on 5th January 2026

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Posted 1 week ago

“Great experience. Shaun and Gareth were brilliant. No pressure and never pushy.”

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Posted 1 week ago

“This is the 3rd car l have bought from direct cars and the servicec all 3 times has been fantastic. I dealt with Luke this time and he was easy to talk to and explianed everthing , excellent service”

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Posted 1 week ago

“Totally love my car that I bought from Direct cars! Brilliant service, no hassle or any pressure from the team. I would recommend this company for your next car purchase! I will definitely be coming back! Thanks guys”

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Posted 1 week ago

“Up to now I am pleased with direct car's the sales staff was good”

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Posted 1 week ago

“Great selection of cars , good competitive prices and Matt the salesman got us a good deal overall very happy with the car would recommend”

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Posted 2 weeks ago

“Simple and straightforward. Nice staff.”

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Posted 2 weeks ago

“Great cars, fair prices abd very knowledgeable and friendly staff”

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Posted 2 weeks ago

“Fantastic service love my new car thank you”

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Posted 2 weeks ago

“Very quick and easy to find the best car suitable for our needs, also the salesman was very helpful and polite.this is the second car we have bought from here.”

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Posted 2 weeks ago

“very good service all jobs done to the car before we pick it up would buy a car again from them”

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Posted 2 weeks ago

“Very helpful and knowledgeable salesmen. Nothing rushed and nothing too much trouble. Not pushy and everything ran smoothly from start to finish.”

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Posted 2 weeks ago

“Love it thank you direct cars”

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Posted 2 weeks ago

“Luke made the whole process easy and everything went smoothly. He explained everything step by step during the purchase and couldn’t have asked for more. Very professional and dedicated his time to be with no interruptions. Very competent and knowledgeable. Excellent service from all involved.”

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Posted 3 weeks ago

Thank you Samantha for your great feedback, it's great to hear Luke made everything smooth and easy for you throughout your purchase and we will be sure to pass your kind words on to him. Enjoy your new car and we will look forward to seeing you again soon.

Posted 3 weeks ago

“I was sold a car that had some faults, which were unknown to me at the time.”

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Posted 3 weeks ago

Hi, Sorry to hear you are experiencing a few issues so soon after purchase, we always endeavour to make sure we prep our vehicles to the nth degree but unfortunately sometimes issues can crop up which we will be happy to deal with. If you would like to contact us (if you haven't already done so) and we will be happy to arrange for them to be rectified. Despite this we do hope you are enjoying your new car and we hope to see you again soon.

Posted 3 weeks ago

“I experienced very good customer service from Direct Cars. Tom made the process of buying a car very easy, no hard sell, no pressure, just a very straightforward process and I am very pleased with my new car”

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Posted 3 weeks ago

Thank you Julie, great to hear you found everything easy and straightforward. Enjoy your new car and see you again.

Posted 3 weeks ago

“Recently purchased a car from Direct Cars with the very helpful and professional Matthew. The entire experience was very smooth, no issues and I do believe that they offered a fair and reasonable part exchange deal. We have purchased previously from Direct Cars, and would definately do so again and would recommend. Thank you Matthew.”

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Posted 3 weeks ago

Thank you Andrea for your lovely words and we will make sure we pass them on to Matthew. Enjoy your new car and see you again soon.

Posted 3 weeks ago

Direct Cars is rated 4.8 based on 2,346 reviews