Direct Cars Reviews

4.8 Rating 2,149 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,149 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

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Direct Cars 5 star review on 24th September 2024

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Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 5 years ago

“Luke was amazing. Really good experience. Couldn’t have asked for any more. His hands were tied on one thing that frustrated me. We bought a car worth £20k. 3 years old. For Direct Cars to put it through the MOT and fix all advisories your policy is that you offer it as a deal for £99? Surely this is what the £20k is about? Felt wrong? I get if for older cars or lower values, but in this deal it was out of context.”

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Posted 3 days ago

Hi, It's Lovely to hear you had a really good experience and found Luke amazing, we will be sure to pass this lovely comment on to him. In regards to the additional £99 fee, this is our Pre-Delivery Package which is optional but it does give you a interim service, 12m MOT (all advisories rectified) if less than 6m remaining, re-valet, 10litres of fuel and subscription to our loyalty scheme which we feel is value for money. Like previously stated it is optional if you had chose not to pay it the vehicle would still have had a multi-point safety inspection but minus the above points, we hope this clarifies things for you. We do hope you are thoroughly enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 2 days ago

“Excellent service sorting out paper work, road tax etc. pleased with the new car.”

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Posted 5 days ago

Thanks Charles, enjoy your new vehicle and see you again.

Posted 2 days ago

“The whole process was completely stress free, there was no pressure to purchase.The customer service and after care are brilliant and Luke was brilliant”

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Posted 6 days ago

Thanks Garry, great to know you found the whole process stress free and we will pass your kind words on to Luke. Enjoy your new car and see you soon.

Posted 2 days ago

“Direct cars were really great. No pressure to buy, they let me wander around without any hassle but then when I was ready to discuss we’re happy to sit down with me. Test drove several cars before deciding. Ian was very helpful and very patient, as I didn’t know what I was looking for at all to start with. I would definitely recommend them, and would buy from them in the future.”

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Posted 1 week ago

Thank you Joanne, we're happy to hear you enjoyed our no hassle no pressure policy and we will be sure to pass your kind words on to Ian. Enjoy your new car and see you again in the future.

Posted 2 days ago

“We found all aspects of the service first rate. We have had several cars from here and always been very happy with them.”

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Posted 1 week ago

Thanks Phil for your kind words, enjoy your new vehicle and see you again.

Posted 2 days ago

“The service I recieved was first class has it had been with the last five cars I have bought from you.”

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Posted 1 week ago

Thank you William for choosing us again and it's fantastic to hear you found our service first class. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 days ago

“fabulous service , would definetley recommend and use again”

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Posted 1 week ago

Thanks Vivienne, enjoy your new vehicle and see you again in the future.

Posted 2 days ago

“Great staff & very happy with my new car.”

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Posted 1 week ago

Thanks David, enjoy your new vehicle and see you again.

Posted 2 days ago

“Only one thing their was no owners manual so could you send me one please apart from that I got a great deal so yes I would tell them to come to direct cars and yes I would tell them they would get deal”

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Posted 2 weeks ago

Thanks Cameron, we will look into the owners manual for you, apart from that glad everything was to your satisfaction. Enjoy your new car and see you soon.

Posted 2 days ago

“quick and easy process, kind and friendly staff”

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Posted 2 weeks ago

Thank you Sarah, glad you found everything quick and easy. Enjoy your new car and see you soon.

Posted 2 days ago

“Very helpful and without pressure”

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Posted 2 weeks ago

Thanks Peter, great to hear you enjoyed our no pressure helpful service. Enjoy your new car and see you again.

Posted 2 days ago

“Excellent staff and very good customer service”

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Posted 2 weeks ago

Thank you Joan, enjoy your new car and see you again soon.

Posted 2 days ago

“People at direct cars were helpful and understood what I needed”

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Posted 2 weeks ago

Thank you Kelly, enjoy your new vehicle and see you again in the future.

Posted 2 weeks ago

“I visited Direct Cars on several occasions before I made my purchase. The staff were approachable and not pushy. It was refreshing to be able to simply buy a car, book a collection date and drive it away.”

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Posted 3 weeks ago

Thank you Michelle, enjoy your new car and see you again soon.

Posted 2 weeks ago

“Fantastic experience - the team were friendly, knowledgeable and low-pressure, and made sure everything went smoothly with my purchase. Highly recommended!”

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Posted 3 weeks ago

Thanks Catherine, glad to know you found the experience fantastic and enjoyed our no pressure policy. Enjoy your new car and see you again.

Posted 2 weeks ago

“The whole experience from seeing a car on line, ringing up to arrange to see it, the test drive, the trade in, the preparation and pick up, were ultra smooth, very friendly, and professional. Dan made us feel special, looked after and valued. I give everything a 10/10 ....well done, and thank you 😊👍”

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Posted 3 weeks ago

Thanks Malcolm, great to hear you found everything ultra smooth and that Dan made you feel special. We will pass your great comments on to him and we hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 2 weeks ago

“From the start until I received my Car, the service was Outstanding, Better than most I have had in the past. Daniel Ringrose explained everything about the car, etc. He is a Credit to the Company It takes a lot to impress me, but Direct cars Have Thank-you Daniel”

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Posted 3 weeks ago

Thank you Allan for your kind words and we will be sure to share them with Daniel. Enjoy your new car and see you again soon.

Posted 2 weeks ago

“Very friendly and personal attention and service. Very happy with the company.”

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Posted 3 weeks ago

Thanks Tania, enjoy your new car and see you soon.

Posted 2 weeks ago

“Saw the car we wanted. Spoke with an adviser who was very helpful. Had a drive in it and decided to purchase it. All went very smoothly”

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Posted 3 weeks ago

Thank you for sharing, great to hear everything went smoothly for you. Enjoy your new vehicle and see you again soon.

Posted 2 weeks ago

“First class service, Daniel extremely helpful without being pushy. This is the third time using Direct Cars & we would definitely use them again.”

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Posted 3 weeks ago

Thank you John, enjoy your new car and see you soon for number 4!

Posted 2 weeks ago

Direct Cars is rated 4.8 based on 2,149 reviews