Direct Cars Reviews

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“I’ve been buying cars from these since 2014 always a good service. Shame the first salesman I’ve dealt with is retiring but the latest car bmw X1 buying was seamless”

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Posted 2 days ago

“Excellent service. Very helpful and knowledgeable. No pressure to buy.”

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Posted 2 days ago

“Really happy with the car and the service provided by Sean. As part of the deal, I paid £99 to get the car serviced/MOT’d and valeted amongst others. Upon receiving the car at home, in the front and back of the car there was dirt. The car had not been fully valeted. I’ve contacted Direct Cars today at 10:10 and spoke to a member of the team (name unknown, but you should be able to trace who took the call) and told them that it had not been fully valeted, especially in the back seats. They said it had been valeted but it clearly hadn’t been fully valeted. I asked if there is anything they’d be able to do, to remedy this, before submitting this review. He said “no, that’s fine”. Very blunt, but a straight answer - but not what I expected given the amount I have paid for the car. As above, couldn’t fault the service from Sean. However, really disappointed with after sale service and the car not being fully valeted. The terminology should change from a valet to a quick clean, to avoid the high expectation that comes with a valet.”

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Posted 5 days ago

Hi Michael, Firstly, we would like to apologise that the valet is not up to our usual high standards and if you would like to contact us and we will be happy to arrange for you to bring the vehicle back in to us so we can rectify this for you. Secondly, we would like to thank you for your very kind words regarding your purchase and the way you have been dealt with by Shaun and we will be sure to pass this on to him. We hope you enjoying your new car and we will look forward to seeing you again soon.

Posted 5 days ago

“We had an amazing experience. Purchasing the car was very easy and straightforward. Tom was extremely helpful and all promises that would be done to the car before collecting was completed. Couldn’t be more happy.”

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Posted 1 week ago

Thank you Jessica, great to hear you found your experience amazing and everything was easy and straightforward. Enjoy your new car and see you again.

Posted 5 days ago

“Excellent experience, from contacting Ian for a test drive, to the purchase and collection of my vehicle. Nothing was too much trouble. All questions were answered and issues corrected. I would definitely recommend Direct Cars for their personal assistance throughout my car shopping experience. It was easy, hassle free and my car was in pristine condition. Ian was professional at all times and was a pleasure to do business with.”

Direct Cars 5 star review on 19th August 2025

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Posted 1 week ago

Thank you Barbara, it's great to hear you found your dealings with Ian excellent and professional. Enjoy your new car and see you again soon.

Posted 5 days ago

“Great service and a quality car but still not received the log book ?”

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Posted 1 week ago

Thank you Martyn, glad you found our service great, in regards to your V5 the DVLA state that they process them within 4-6 weeks if you have still not received it after this timescale please let us know and we will look into this. Enjoy your new car and we will see you again in the future.

Posted 5 days ago

“From the first phone call to driving away in new car I was treated like a friend rather than customer, no pushy sales people, left to browse without pressure, a first class customer focused business.”

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Posted 1 week ago

Many thanks Gordon for your extremely kind words, enjoy your new car and we will look forward to seeing you again soon.

Posted 5 days ago

“All the staff were very friendly and helpful throughout the process of buying my car . They quickly sorting out a technical issue without any quibbling including providing a curtesy car while this was resolved. Thank you.”

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Posted 1 week ago

Thank you, enjoy your new car and see you again soon.

Posted 5 days ago

“Thankyou Shaun,Ian and Gareth. All these guys made our car buying experience smooth and pleasant. No pushing,just a pleasant conversation and an easy car buying journey. Right from the start,these guys were friendly,professional and thorough.The car we bought is exactly what we had been looking for and on collection,it had been serviced,valeted and had ten litres of fuel added. We are very happy with the car,and we will be very happy to come back to Direct Cars in the future. Many thanks..”

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Posted 1 week ago

Many thanks Albert for your great comments and we will be sure to pass them on to Shaun, Ian and Gareth. Enjoy your new car and we will look forward to seeing you again soon.

Posted 5 days ago

“Ian Whiting at your Sheffield outlet was very professional with an easy manner throughout the purchase. It was a pleasure to do business with him”

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Posted 1 week ago

Thank you for your kind words and we will make sure we pass them on to Ian. Enjoy your new car and we will look forward to hearing from you again soon.

Posted 5 days ago

“Very friendly professional service.”

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Posted 1 week ago

Thank you Susan, enjoy your new car and see you again soon.

Posted 5 days ago

“Fantastic service.”

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Posted 2 weeks ago

Thanks Sarah, enjoy your new vehicle and see you again.

Posted 5 days ago

“Excellent service, no pushy sales people. Very polite & professional. Serviced & checked car before release. They noticed the rear camera wasn't up to standard. So offered either a later collection or to come back when the camera had arrived. Only had the car 2 weeks, but super happy with it. I would certainly recommend Direct Cars.”

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Posted 2 weeks ago

Thank you Gilly, great to hear you enjoyed our excellent service and are super happy with your purchase. Enjoy your new car and see you very soon.

Posted 5 days ago

“Very pleased with the service.”

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Posted 2 weeks ago

Thank you Eduard, it's good to hear you are very pleased with the service we provided. Enjoy your new vehicle and see you again.

Posted 5 days ago

“i like buying trom direct cars its my 4th car from there highly satisfied”

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Posted 2 weeks ago

Thanks Peter for choosing us again. Enjoy your new car and see you again soon.

Posted 5 days ago

“We reserved the vehicle ahead of viewing it as we were having to travel a couple of hours to go and see it. The gentleman on the phone was lovely, very helpful answering our questions, and wished us a safe journey. Traffic on the motorway was horrendous on our way there, and as we were alot later than what we had said we'd be, the gentleman rung to check that we were OK. We arrived with only 25 minutes to look at the vehicle and test drive it on the grounds. Tom gave us the key and left us to have a look and a drive, and told us where he'd be if we wanted him for anything. There was no pressure or babbling on like you get with other vehicle sales establishments. The vehicle is exactly what we want and need, and sorting out the paperwork was quick and easy. Both gentlemen that we dealt with from reserving, to buying, and then to collecting were friendly, easy to talk to and professional. We are glad we bought our vehicle from here and would definitely recommend Direct Cars. Thanks guys!”

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Posted 2 weeks ago

Many thanks Bethan for your lovely words and we will be sure to pass them on to all involved. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 5 days ago

“Very helpful.good salesman no pressure to buy the car .pleased with the car”

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Posted 2 weeks ago

Thanks Leslie, great to know you enjoyed our no pressure policy and found us very helpful. Enjoy your new car and see you again.

Posted 5 days ago

“Fantastic place to buy a car I’ll definitely be back for my next one Friendly knowledgable staff that aren’t pushy Great selection of stock available”

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Posted 2 weeks ago

Thanks Martin, glad to hear you found us fantastic. Enjoy your new vehicle and we will look forward to seeing you again soon.

Posted 5 days ago

“What can I say ......BRILLIANT....and a lovely car too”

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Posted 2 weeks ago

Thank you Patricia, great to know you found us brilliant. Enjoy your new car and speak to you again soon.

Posted 5 days ago

“Great service from all your staff, very helpful, really friendly! Only downfall is test drive area isn't big enough, long enough to get out of second gear to get a proper feel of the car! Even though up to now with car we bought we would buy from you again!”

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Posted 2 weeks ago

Thank you Julian, enjoy your new vehicle and see you soon.

Posted 5 days ago

Direct Cars is rated 4.8 based on 2,255 reviews