Direct Cars Reviews

4.8 Rating 2,201 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

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“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“Everything went OK as expected, car no big problems just seems to be a bolt missing from the boot area that could be sorted when I come back for no plates fitting, other than that quite happy up to now with purchase.”

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Posted 1 day ago

“Friendly and helpful”

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Posted 1 day ago

“I recently bought a car from Direct Cars, and I couldn’t be happier with the experience – especially thanks to Luke, the salesman who looked after me. As a young woman, I’ve had my fair share of car sales experiences where I’ve felt pressured or talked down to, but that definitely wasn’t the case here. Luke was professional, approachable, and genuinely listened to what I needed. I never once felt pressured or patronised. He worked hard to make sure I was getting a fair deal and did everything he could to meet my needs. The team were open to negotiation, transparent, and made the whole process feel smooth and stress-free. I felt really looked after and left feeling confident in my purchase. I would absolutely recommend Direct Cars – and especially Luke – to anyone looking for a fair, respectful, and supportive car-buying experience.”

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Posted 1 day ago

“Buying a car made easy! Lovely staff, no sales pressure. Car identified on line, saw it, had a test drive, bought it. It was given a service and MOT before collected.”

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Posted 1 day ago

“Ian was very professional and helpful. Showed us in depth how the instruments worked on the car we bought.”

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Posted 1 day ago

“Excellent professional service offered from viewing to collecting. All staff very helpful. Choice of vehicles excellent”

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Posted 2 days ago

“Very impressed with the sales and the service received. Very relaxed and no pressure.”

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Posted 1 week ago

“Ian Whiting the sales advisor is a personable friendly helpful knowledgeable man the whole process was a great experience.The vehicle I bought is upto now a pleasure to operate.I would recommend direct cars.”

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Posted 1 week ago

“This is our 8th car and each time the buying experience is so easy no hassle from the sales team which is a big tick in my book all the cars we've had have been excellent we still have our Kuga which we've owned for 6 yes now as well as our latest buy only a few days ago keep up the great work all at direct cars. Especially Lan whiting & Nick waddle.”

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Posted 1 week ago

“Pleasure to deal with Ian, happy with the car, I’d go back!!!”

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Posted 1 week ago

“Great customer service. Explained everything in detail with no pressure to buy. Have already recommended to others go to Direct Cars. Will definitely go back in the future.”

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Posted 2 weeks ago

“Great service”

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Posted 2 weeks ago

“3rd time purchasing a car from Direct Cars at Eckington Sheffield and as always service and treatment second to none even sorting out a few minor problems Thank you to Ian this time”

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Posted 2 weeks ago

“Saw the car online and drove to Sheffield, a journey of around 2 hours. From start to finish everything was excellent and the purchase ran without hitch. I would have no hesitation in recommending Direct Cars.”

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Posted 2 weeks ago

“I recently visited Direct Cars after spotting a vehicle online, and I was really impressed with their wide selection. Although I initially came to view just one car, there were plenty of great options on the lot. Luke, one of the salesmen, was very helpful and arranged an on-site test drive, which was a great bonus. One downside was the two-week wait to collect the car due to their high sales volume, which was a bit disappointing. After picking up the car, I experienced a few issues. Direct Cars resolved the first problem quickly, but unfortunately, the same issue reoccurred just hours after getting the car back. They took the car back again and had it for another two weeks. During this time, I felt a bit let down due to the lack of communication—I wasn’t kept updated and felt like I was being pushed to the back of the queue. That changed when I got in touch with Dave, who called me daily with updates and really kept me in the loop. His communication made a big difference. Despite the setbacks, I would still recommend Direct Cars. They addressed all the issues with the car and stood by their service, taking the car back promptly each time. I’m now happily enjoying my new car, and I’d like to thank both Luke and Dave for their support throughout the process.”

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Posted 2 weeks ago

“The experience was straightforward with no problems encountered.”

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Posted 2 weeks ago

“Our family have purchased numerous cars from Direct Cars, no pressure from staff when viewing cars and friendly helpful staff when purchasing the vehicles. Always bring vehicles here for MOT and servicing. Highly recommended.”

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Posted 3 weeks ago

Thanks Tracey for coming to us once again, enjoy your new car and see you soon.

Posted 3 weeks ago

“Have used Direct Cars four times now, always had a hassle free no nonsense experience, Dan made things very straightforward which was how we like it. Would most definitely use them again.”

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Posted 4 weeks ago

Thanks Jonathan for entrusting us once again to supply your new car, we hope you enjoy it and will look forward to seeing you again soon.

Posted 3 weeks ago

“It was good to be able to browse through the large stock of cars, and when we found some that interested us they were unliocked and we were left to sit inside and get the feel of the vehicle. Further discussion with Luke was unhurried and we didn't feel under pressure. It was good to have a short drive on your premises .Payment and pick up were by mutual arrangement, and went smoothly. A good experience, other dealerships could learn!”

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Posted 4 weeks ago

Thank you Martin for sharing your recent experience, we're glad to hear everything was to your satisfaction. Enjoy your new car and see you again.

Posted 3 weeks ago

“Just bought another car from Direct Cars, we have had a few over the years. Compared to other Car Sale showrooms it is one of the best. It is well laid out and you are free to look around with out anyone bothering you, but if you need assistance it is available. I am more than happy with the car and feel the price was reasonable. Direct Cars it my first choice when looking to purchase a car.”

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Posted 4 weeks ago

Thank you Rachel for choosing us again, enjoy your new car and see you again soon.

Posted 3 weeks ago

Direct Cars is rated 4.8 based on 2,201 reviews