Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 5 years ago

“The sale man at direct cars was very profetional and a great guy infact it was not just that one guy that was all very good and i look for do doing more business with them in the futher Thanks for all that that that you have done”

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Posted 8 hours ago

“Very good.I am Whiting was extemely helpful and friendly. Much of the car was unfamiliar to me with all its modern gadgets but he took time to explain the basics to me before I set off home.”

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Posted 1 day ago

“Very pleased with the purchased I was very well looked after with Dan ringrose this is my 4 vehicle from direct cars”

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Posted 4 days ago

Thank you William, glad to hear you are pleased with your purchase and that Dan looked after you very well. Enjoy your new car and see you again soon.

Posted 1 day ago

“Happy with the car but I’ve had 2 messages to say it needs a service I was told it was updated so I phoned up and was told someone would call me back but I’m still waiting”

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Posted 5 days ago

Hi Craig, Great to hear you are happy with your new car. Apologies about the messages saying your vehicle needs a service, this was due to a IT system issue which has now been fixed but apologies once again that you didn't get a phone call explaining this. We hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 1 day ago

“The car i bought from direct cars was very clean and tidy and the staff looked after me and explained eveything in easy way of understanding eveything cannot fault them”

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Posted 6 days ago

Thanks Stephen for sharing your great comments, enjoy your new car and see you soon.

Posted 1 day ago

“Excellent service, great people would definitely recommend.”

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Posted 1 week ago

Thanks Jessica for your kind words, enjoy your new vehicle and see you again soon.

Posted 1 day ago

“Nic friendly service”

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Posted 1 week ago

Thanks Graham, enjoy your new vehicle and see you again in the future.

Posted 1 day ago

“We dealt with Luke he was excellent we are going to send him a thank you card not used car yet but over the moon”

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Posted 1 week ago

Thanks Sylvia, we will be sure to pass your kind words on to Luke. Enjoy your new car and see you soon.

Posted 1 day ago

“Good experience for buying a car 🚗 very pleased with my new car 🚗”

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Posted 1 week ago

Thank you Dennis, enjoy your new car and see you again.

Posted 1 day ago

“promised a puncture kit for my car did not get”

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Posted 2 weeks ago

Hi Nigel, The new inflation kit was posted to you just over a week ago and we was unaware you have not received it yet, we have tried to make contact to discuss this and to arrange another replacement to be sent. If you could please contact us at your earliest convenience so we can arrange this with you. Despite this we hope your enjoying your new car and we will look forward to seeing you again in the future.

Posted 2 weeks ago

“This was the second vehicle that I have purchased from Direct Cars. Dealt with Tom who was excellent. Agreed a fair price for both purchase and part exchange vehicles and collection and handover was easy. All good 👍”

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Posted 2 weeks ago

Thanks Roger, we will be sure to pass your kind comments on to Tom. Enjoy your new car and see you again soon.

Posted 2 weeks ago

“Polite and efficient service and no pressure”

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Posted 2 weeks ago

Thank you Charles, enjoy your new vehicle and see you soon.

Posted 2 weeks ago

“Very straightforward, pleasant experience”

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Posted 3 weeks ago

Thanks Barbara, great to hear you found the experience pleasant and very straightforward. Enjoy your new car and see you again soon.

Posted 2 weeks ago

“I found all staff at direct cars very helpful and nothing was too much trouble Would highly recommend this company”

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Posted 3 weeks ago

Thank you Barry for your kind words, enjoy your new car and see you again.

Posted 2 weeks ago

“Brilliant customer service no pressure to purchase a car no hassle and brilliant aftercare woudnt ever buy a car from anyone other than direct cars”

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Posted 3 weeks ago

Thank you Romma for choosing us once again, enjoy your new car and we will see you again very soon.

Posted 2 weeks ago

“I am not happy”

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Posted 3 weeks ago

Hi Geoffrey, Sorry to hear you are not happy, I believe we have made contact with you regarding the small issue you have experienced with your new car and we are making arrangements to have it rectified to your satisfaction. Despite this we do hope you are enjoying your new vehicle and we hope to see you again in the future.

Posted 2 weeks ago

“Thank you for My beautiful new MG I love it. Thanks for all your help and support with sorting everything out so efficently. We've been a customer of DC for many years now and the sales staff are always spot on,friendly and helpful.”

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Posted 3 weeks ago

Thanks Suzanne, great to hear you love you beautiful MG, it has been our pleasure once again to help you. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 weeks ago

“Very impressed with the excellent service”

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Posted 3 weeks ago

Thank you Linda, great to know you are very impressed with our excellent service. Enjoy your new car and see you soon.

Posted 2 weeks ago

“good selection of vehicles.”

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Posted 1 month ago

Thanks Timothy, enjoy your new vehicle and see you again in the future.

Posted 4 weeks ago

“Could not have been better treated by Tom and easy to purchase a car from Thank You Terry Willett”

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Posted 1 month ago

Thank you Carol & Terry for your kind words, enjoy your new car and we will look forward to seeing you soon.

Posted 4 weeks ago

Direct Cars is rated 4.8 based on 2,055 reviews