Direct Cars Reviews

4.8 Rating 2,194 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

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“The Absolute Best Buying Experience Ever! I Didn’t know car dealers like this still existed. Quality cars & Fantastic customer service. I have no hesitation in recommending Direct Cars to all my family & friends. Thank you Luke !!”

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Posted 3 months ago

Thank you Karen, it's great to hear you found it the best buying experience ever and we will be sure to pass your thanks on to Luke. Enjoy your new vehicle and see you again.

Posted 2 months ago

“Excellent service, tom the sales team, was very helpful 👏.”

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Posted 3 months ago

Thank you Gary, enjoy your new car and speak to you again soon.

Posted 2 months ago

“Excellent customer service. Definitely recommend to family and friends. Special thank you to the Senior Sales Adviser who made my purchase in buying my new car so easy Kind Regards Sharon. Happy Customer!”

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Posted 3 months ago

Thanks Sharon, great to hear you are a happy customer and found the customer service excellent. Enjoy your new car and we will look forward to seeing you again.

Posted 2 months ago

“Great service beautiful new car very happy with service”

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Posted 3 months ago

Thank you, we're happy to hear you are very happy with the service you received. Enjoy your new car and see you again.

Posted 2 months ago

“From start to finish service was excellent nothing was to much trouble for Luke.”

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Posted 3 months ago

Thank you, glad you found everything excellent form start to finish. Enjoy your new car and see you soon.

Posted 2 months ago

“Nice, fast, professional service”

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Posted 3 months ago

Thank you Slawomir, enjoy your new vehicle and see you again.

Posted 2 months ago

“I have bought from direct cars before and I have had the same professional service with every purchase your staff are a credit to your business and I look forward to seeing you again in the future when the t comes to change my vehicle. Well done direct cars”

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Posted 3 months ago

Thanks John for choosing us once again and sharing your kind words. Enjoy your new car and we will look forward to seeing you again.

Posted 2 months ago

“Been considering changing for a while finally got around to actually doing something about it. Spotted a karoq we fancied so rang to book a viewing. Day of visit the vehicle was ready outside and we were able to have a little test in what used to be a car park. On return to the show room we requested a test drive,no problem. On return we sat down for a chat and haggle 😁. Got a new mot ,new front brakes.Very happy with the experience no pressure. The salesman Ian kept us informed of the status right up to collection,also got a reasonable trade in price.”

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Posted 3 months ago

Thank you, great to know you enjoyed our no pressure policy and was very happy with your experience. Enjoy your new car and see you again in the future.

Posted 2 months ago

“We was very happy with the service we had good customer service service”

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Posted 3 months ago

Thank you Michael, good to hear you are very happy with the service you received. Enjoy your new car and see you again.

Posted 2 months ago

“Plenty of choice. Plenty of willing sales people. Nothing too much trouble for Luke, Ian and David - thankyou! Excellent turnaround from purchasing my vehicle to driving it home. I felt very comfortable and looked after from start to finish by said mentioned efficient, caring staff.”

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Posted 3 months ago

Thank you Lynn, we will pass your comments and kind words on to all involved. Enjoy your new car and see you again soon.

Posted 2 months ago

“Great choice of cars, clear information and pricing on every vehicle and on the website. You can look round without being hassled, and when you are ready for help the sales staff are excellent. A test drive was arranged very easily and the process of buying and collecting the vehicle was very efficient. I wouldn't hesitate to recommend.”

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Posted 3 months ago

Thank you very much for kind words, enjoy your new vehicle and see you again.

Posted 2 months ago

“Shaun and Nick were ultimate professionals and went through everything I needed to know”

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Posted 3 months ago

Thank you John, enjoy your new car and see you soon.

Posted 2 months ago

“Very pleased with my new car purchase from direct cars nice and relaxed process nothing too much trouble thank you Tom Breeze”

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Posted 3 months ago

Thanks Stephen, great to hear you are very pleased and we will pass your thanks on to Tom. Enjoy your new car and see you again.

Posted 3 months ago

“When I was buying the car and having a look around it I noticed a wheel nut wrench in the boot, which was removed when picking the car up .This is why the 3 stars. The staff were friendly and informative, however I did have to wait on a decision of another customer who had already walked away from a definite deal ,this policy was wrong in my opinion and I was called later to be told I was now OK to cone back and view the vehicle. The car is fine and I'm happy ,but I was lead to believe everything in the car was included in the sale .So naturally disappointed.”

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Posted 3 months ago

Hi David, Thank you for your review. In regards to the missing wheel brace we will look into this and see if it should have been there (as some vehicles with inflation kits don't them) and if it should be why was it removed and then we can organise a replacement. I'm afraid we had to make you wait for the availability of the vehicle as the other customers were still on site and undecided between 2 vehicles and it would have been unfair to them if we sold that particular vehicle to you whilst they were still in the showroom, once they decided to purchase the other vehicle we called you straight away, I do hope you understand this as we were simply trying to be as fair as possible to all involved. Despite the above we are pleased to hear you found our staff friendly and are happy with your new car and we hope you continue to enjoy it. We will look forward to seeing you again soon.

Posted 3 months ago

“2nd time we've bought from here staff don't 'pounce' on you and just leave you at your leisure its a shame you can only test drive on the car park though but fully understandable under the circumstances (Not sure if my photos uploaded if it has they'll be 4!!!)”

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Posted 3 months ago

Thank you Helen for choosing us once again. Enjoy your new car and we will look forward to seeing you again.

Posted 3 months ago

“A good all round experience. Wasn’t pressured into anything. Nice friendly staff. Close to where I live also. A lot of very nice cars to look & choose from. I would definitely recommend direct cars to everyone. I’d buy another car from them in the future. Thanks a lot.”

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Posted 3 months ago

Thanks Andrew, enjoy your new vehicle and see you again in the future.

Posted 3 months ago

“A very stress free experience and a great car with really low milage.”

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Posted 3 months ago

Thank you Sarah, good to know you found the experience stress free. Enjoy your new car and see you soon.

Posted 3 months ago

“Was looking for a specific make & model which I found at Direct Cars. Took the car on a test drive, was perfect. Ian the salesman was lovely, friendly, knowledgable but most importantly, was not pushy. Was a gentleman.”

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Posted 3 months ago

Thank you Nichola for your lovely words, we will make sure we pass them on to Ian. Enjoy your new vehicle and see you again soon.

Posted 3 months ago

“Lovely experience dealing with Nick. From viewing the car through to pick up everything was great”

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Posted 3 months ago

Thanks Sharon for your kind words and we will be sure to pass them on to Nick. Enjoy your new vehicle and see you again.

Posted 3 months ago

“I was undecided exactly what car I wanted to buy so began looking online at Direct cars and narrowed my choice down to 3 vehicles. Shaun was working on the reception desk and took me to the vehicles and left me to sit in and look around them at my leisure. I made my decision and Shaun went through the process in detail and I had a test drive (on the premises at the back). I've bought two vehicles from Direct Cars over the years and like that there is no 'hard sell'. I picked the car up a week later, it had been tested and taxed. Thanks Shaun for a pleasant car buying experience.”

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Posted 3 months ago

Thank you Diane for your kind comments, we hope you are enjoying your new car and we will look forward to seeing you again.

Posted 3 months ago

Direct Cars is rated 4.8 based on 2,194 reviews