Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole experience really relaxing with no pushy salesmen to deal with. They gave me the keys to a car I was interested in and left me to my own device's to have a good look around it.”

Helpful Report

Posted 3 months ago

Thank you, it's great to know you found the whole experience relaxing. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Great service when buying a used car. Everything easy and straightforward.”

Helpful Report

Posted 3 months ago

Thanks Lynne, great to know you found everything easy and straightforward with the service you received. Enjoy your new car and see you again.

Posted 3 months ago

“My first experience with a large car dealer and it was flawless. Shaun Palmer was not pushy in any way and left me alone to view the car and make up my mind. Excellent communication and the car was ready on time for collection.”

Helpful Report

Posted 3 months ago

Thank you Paul, Enjoy your new vehicle and hope to see you again in the future.

Posted 3 months ago

“Shaun always look after people”

Helpful Report

Posted 3 months ago

Thank you Charles, enjoy your new car and see you again.

Posted 3 months ago

“First time at direct cars and was really pleased with the service. We were left to look around at leisure and were given the keys to as many cars as we wanted. We picked one out and gave it a test drive it was just what we wanted. Special mention to Tom the salesman who dealt with us. No hard sales and he was very good at explaining everything re payment, warranty etc. Picked up my new car and am very pleased with it. I would definitely recommend Direct Cars to all. And they gave me a great trade in price as well.”

Helpful Report

Posted 3 months ago

Thank you Neil for sharing the details of your recent dealings with us, we will sure to pass your kind words and comments on to Tom. Enjoy your new vehicle and we will look forward to seeing you again.

Posted 3 months ago

“I have bought cars from Direct Cars over many years. I like the fact there is no pressure and you can view any car alone”

Helpful Report

Posted 3 months ago

Thanks Karl for choosing us once again as you enjoy our no pressure sales policy, enjoy your new car and see you again soon.

Posted 3 months ago

“Excellent service, wasn't pressured into buying. Answered all questions I had.”

Helpful Report

Posted 3 months ago

Thank you Joanne, glad you enjoyed our no pressure policy and found the service you received excellent. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Don't agree with pdi payment, no explanation of the car instruments,valeting not good enough ,door rubber seal should have been sorted. Won't be making a return in the future”

Helpful Report

Posted 3 months ago

Hello Joanne, Thank you for taking the time to review Direct Cars, we appreciate your feedback. The pre delivery package is an optional product that the majority of our customers choose to take advantage of due to the value of benefits included. If you would like to contact us directly to discuss how we can rectify the other issues you have raised, please feel free to do so. We sincerely apologise that our usual high standard was not maintained on this particular occasion. Kind regards, Direct Cars

Posted 3 months ago

“Excellent communication and customer service. From contact to delivery. I would have no hesitation in recommending Direct Cars. A special mention for Nick & Ian.”

Helpful Report

Posted 3 months ago

Thanks George, glad to hear you found the service and communication excellent, we will pass your kind words on to Ian and Nick. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Excellent service I have been using direct cars for the last few years”

Helpful Report

Posted 3 months ago

Thank you John, great to hear you found our service excellent. Enjoy your new vehicle and see you again.

Posted 3 months ago

“We always use Direct Cars for replacing our family cars as we can trust to get a great deal and they always have an excellent range to choose from.”

Helpful Report

Posted 3 months ago

Thank you Michelle for choosing us once again. Enjoy your new car and see you again soon.

Posted 3 months ago

“Our salesman Luke went out of his way to help us find a suitable car and answer all our questions in a friendly, approachable manner. It was a pleasure to deal with someone who is clearly so happy in their work. We are very pleased with our purchase and I've already recommended Direct Cars to my colleagues at work.”

Helpful Report

Posted 3 months ago

Thanks Sarah for your kind words we will be sure to pass them on to Luke. Enjoy your new vehicle and see you again in the future.

Posted 3 months ago

“This was our second purchase from Direct Cars and both times were were helped by Ian (Whiting). He was very professional in his job and is a credit to your workforce. We are very happy with our new purchase. Thankyou.”

Helpful Report

Posted 3 months ago

Thanks Barbara, good to hear that you are very happy and we will pass your kind words on to Ian. Enjoy your new car and see you soon.

Posted 3 months ago

“I was having ongoing problems with a Citroen C4 that I had purchased from Direct Cars. I decided to part exchange. Dave the manager helped me choose a better car and got it ready for me in a quick time. Can't fault the service I received. He did me a good deal as well.”

Helpful Report

Posted 3 months ago

Thanks Stuart, enjoy your new car and see you soon.

Posted 3 months ago

“Sorry about the delay in replying - pressures of retirement - been on holiday The service from your Ian Whiting was FIRST CLASS. He made us feel at ease durig the sale of the car Then 2 days aftere I purchased the car I noticed a fault on the car and Ian did not hesitate to undertake the repare at no cost to me The service received both in selling the car rand the follow up replare was first class and in line with my neighbours comments about the sales and service she recieved when she purchase a car from you and now has it serviced So there is every chance that I will also start bringing my car to you for servicing”

Helpful Report

Posted 3 months ago

Thank you George, it is lovely to read that you found the service you received from Ian first class and felt at ease through the whole process. Enjoy your new vehicle and see you again soon.

Posted 3 months ago

“Nice place lovely cars for sale . Good salesman very helpful special Shaun palmer we had four car from Drakehouse in the past 3 years, I would recommend.”

Helpful Report

Posted 4 months ago

Thank you Andrea for your kind comments, enjoy your new car and we will look forward to seeing you again soon.

Posted 3 months ago

“Extremely pleased with the whole experience great place to view and buy a new car from would recommend to any body and would definitely be returning when the time comes to swap my new purchase.”

Helpful Report

Posted 4 months ago

Thanks Andrew, great to hear you are extremely pleased with the experience and found us to be a great place to view and buy. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Excellent communication and servicing during the purchase and an efficient follow-up once we had bought our car. Would recommend anyone buying a car to try Direct Cars.”

Helpful Report

Posted 4 months ago

Thank you for your comments, enjoy your new car and see you soon.

Posted 3 months ago

“Ian was really helpful and patient as l wasn’t sure which car and model l wanted. He arranged various cars for me to test and l decided on the Mokka. He was attentive delivering a very positive customer experience for me. He made sure my snagging list was addressed and even managed to arrange for me to pick my car up early as l needed the car for a trip. Thank you Ian.”

Helpful Report

Posted 4 months ago

Thank you Deborah, great to hear you had a very positive experience with the way Ian helped you. Enjoy your new car and see you again soon.

Posted 3 months ago

“Danny the sales person we dealt with was very good. Helpful explained everything that we needed to know made sure we understood everything. Gaz in the financial department was also good made sure that we understood the process. Couldn’t fault the experience.”

Helpful Report

Posted 4 months ago

Thanks Paul for your kind words. Enjoy your new car and see you again.

Posted 3 months ago

Direct Cars is rated 4.8 based on 2,055 reviews