Direct Cars Reviews

4.8 Rating 2,193 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,193 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the start until I received my Car, the service was Outstanding, Better than most I have had in the past. Daniel Ringrose explained everything about the car, etc. He is a Credit to the Company It takes a lot to impress me, but Direct cars Have Thank-you Daniel”

Helpful Report

Posted 2 months ago

Thank you Allan for your kind words and we will be sure to share them with Daniel. Enjoy your new car and see you again soon.

Posted 2 months ago

“Very friendly and personal attention and service. Very happy with the company.”

Helpful Report

Posted 2 months ago

Thanks Tania, enjoy your new car and see you soon.

Posted 2 months ago

“Saw the car we wanted. Spoke with an adviser who was very helpful. Had a drive in it and decided to purchase it. All went very smoothly”

Helpful Report

Posted 2 months ago

Thank you for sharing, great to hear everything went smoothly for you. Enjoy your new vehicle and see you again soon.

Posted 2 months ago

“First class service, Daniel extremely helpful without being pushy. This is the third time using Direct Cars & we would definitely use them again.”

Helpful Report

Posted 2 months ago

Thank you John, enjoy your new car and see you soon for number 4!

Posted 2 months ago

“Great experience, very polite and friendly nothing was to much trouble THANKS Nick”

Helpful Report

Posted 2 months ago

Thank you Raymond, glad to hear found the experience great and we will pass your thanks on to Nick. Enjoy our new vehicle and see you again.

Posted 2 months ago

“My overall experience with direct cars was good, the staff were professional and constructive and the sales process more straightforward than other car supermarkets. I did not like being told that there was a further £100 to pay to get the car into a fit state to drive away, this should be included in the asking price and felt underhand. The car has not disappointed, I had an independent check carried out for peace of mind and all was good.”

Helpful Report

Posted 2 months ago

Thank you Duncan, glad to hear you found the process straightforward and our staff members professional. In regards to the £99 Pre-Delivery Package it does include a service, 12m MOT with all advisories rectified (if less than 6m remaining), valet and 10litres of fuel which we feel is value for money. It is optional and the vehicle would still have had a multiple point safety check if you chose not to purchase it. We're sorry to hear you feel this is underhand but despite this we are pleased to hear your new car has not disappointed and we do hope you keep enjoying it, and we we will look forward to seeing you again in the future.

Posted 2 months ago

“Very welcoming not pushy the staff allow you to walk round and never bother you I have used them before and if I ever get another car I would use the again without hesitation”

Helpful Report

Posted 2 months ago

Thanks Paul, enjoy your new car and see you again in the future.

Posted 2 months ago

“I have had really bad experiences with different dealers in the past. Tom was excellent at Direct Cars. Not at all pushy but very helpful. Called to give updates and everything he said he would do happened which was great. I love my new car and would definitely use Direct Cars again.”

Helpful Report

Posted 2 months ago

Than you Alethea, we will pass your kind words on to Tom. Enjoy your new car and see you soon.

Posted 2 months ago

“this company is second to none. It is my second purchase from them. Shaun dealt with me from start to finish. No pushy sales men. You are left to puruse then they will open the car and leave iPhoto have a look round. Shaun is a credit to direct card and I would highly recommend this company of you are looking to change your car.”

Helpful Report

Posted 2 months ago

Thanks Karen for sharing your kind comments, enjoy your new car and see you again soon.

Posted 2 months ago

“Brought my last 4 cars from these guys never had a problem never been disappointed, helpful courteous , brilliant!”

Helpful Report

Posted 3 months ago

Thank you Lorraine for choosing us once again and your kind words, enjoy your new car and we will see you again in the future for number 5!

Posted 2 months ago

“The service from start to finish was flawless. Would highly recommend. Sean was a fantastic guy to deal with.”

Helpful Report

Posted 3 months ago

Thank you Hayley for your great feedback, enjoy our new car and see you again soon.

Posted 2 months ago

“Very attentive friendly a good experience”

Helpful Report

Posted 3 months ago

Thanks Kevin, great to hear you found it a good friendly experience. Enjoy your new vehicle and see you soon.

Posted 2 months ago

“All the staff at direct cars where very helpful and friendly”

Helpful Report

Posted 3 months ago

Thank you, great to hear you found our staff members friendly and helpful. Enjoy your new car and see you again.

Posted 2 months ago

“Excellent choice of good class vehicles. Sales personnel were informative in all manners”

Helpful Report

Posted 3 months ago

Thanks David for your kind words, enjoy your new car and see you again in the future.

Posted 2 months ago

“Good car buying experience as usual. Have purchased a number of car's from Direct Car's & they've always been great. Our salesman, Ian was knowledgeable & nothing was too much trouble.”

Helpful Report

Posted 3 months ago

Thank you David for sharing your recent experience, we will be sure to pass your kind words on to Ian. Enjoy your new vehicle and see you soon.

Posted 2 months ago

“Good customer service, wide choice of vehicles to choose from and a smooth buying experience”

Helpful Report

Posted 3 months ago

Thank you for your kind words, enjoy your new car and see you again soon.

Posted 2 months ago

“Had quiet a few cars from Direct Cars over the years. They don't hassle you, they are fair with trade in prices. The member of staff who dealt with us was polite and explained everything to us clearly. It was a very smooth buying experience.”

Helpful Report

Posted 3 months ago

Thank you Carol for choosing us again, enjoy your new car and see you again soon.

Posted 2 months ago

“I just bought the Ford focus 2019 from Direct Cars in Sheffield. At the beginning, all the service was all ok, if let me know more details about purchasing procedures early enough, it will be great. After I received the car, I realized the navigation in the car is too old, if it’s updated, it will be great.”

Helpful Report

Posted 3 months ago

Hi Zhuqin, We always endeavour to keep customers fully updated with the purchase process before and during the sale right up to delivery or collection of a vehicle, we apologise if you feel we have fallen short on your expectations this time around and we will take your comments on board for the future. In regards to your Sat Nav needing updating, if you contact our aftersales department they will be happy to help in any way they can. Despite this we do hope you are enjoying your new car and we hope to see you again soon.

Posted 2 months ago

“Excellent service provided , made buying a car a pleasure , taking all the paperwork , dis posing of old car etc out of the way Very professional ,”

Helpful Report

Posted 3 months ago

Thanks Craig, great to know you found the service we provided pleasurable. Enjoy your new vehicle and see you again.

Posted 2 months ago

“The Absolute Best Buying Experience Ever! I Didn’t know car dealers like this still existed. Quality cars & Fantastic customer service. I have no hesitation in recommending Direct Cars to all my family & friends. Thank you Luke !!”

Helpful Report

Posted 3 months ago

Thank you Karen, it's great to hear you found it the best buying experience ever and we will be sure to pass your thanks on to Luke. Enjoy your new vehicle and see you again.

Posted 2 months ago

Direct Cars is rated 4.8 based on 2,193 reviews