Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, staff very helpful and professional”

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Posted 2 months ago

Thank you Jonathan, great to hear about your amazing service. Enjoy your new car and see you soon.

Posted 2 months ago

“We are very happy with Direct Cars customer service, Ian White is a wonderful guy looked after us very well, listened to us, no presure selling from Ian, a lovely experience. Gareth the finance guy looked after us well too. Thank you.”

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Posted 2 months ago

Thanks Anthony, it's nice to hear that you are very happy with our no pressure selling policy and we will pass on your comments to Ian and Gareth. Enjoy your new vehicle and see you again in the future.

Posted 2 months ago

“Staff very approachable. Wasn't pressured into buying and you can view the car alone. Shout out to Ian Whiting for going above and beyond. He managed to arrange for me to pick my car up a day earlier due to unforseen circumstance. Thank you Ian. Have already recommended Direct Cars to family and friends.”

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Posted 2 months ago

Thank you Siobhan for your kind words and we will be sure to pass them on along with your thanks to Ian. Enjoy your new car and see you again.

Posted 2 months ago

“Been with Direct cars for over 4 years now, having my car MOT,d and serviced with you and always been satisfied.”

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Posted 2 months ago

Thank you Fredrick for choosing us once again, enjoy your new car and we will look forward to seeing you again soon.

Posted 2 months ago

“Great experience at Direct Cars. Everyone I dealt with was friendly and helpful every step of the way. Not forgetting my lovely car too.”

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Posted 2 months ago

Thanks Lesley, great to know you had a great experience from our helpful and friendly team. Enjoy your new car and see you again.

Posted 2 months ago

“We found the right car on the website so visited the site and we were left to look at our leisure with no pressure”

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Posted 2 months ago

Thank you for your review, enjoy your new vehicle and see you again soon.

Posted 2 months ago

“No pressure from sales persons but very helpful and know every thing you need to know about the cars”

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Posted 2 months ago

Thank you John, glad to hear you enjoyed the no pressure experience. Enjoy your new vehicle and see you soon.

Posted 2 months ago

“Ian ,the salesman was so helpful and courteous he really made me feel at ease with everything but the aftersales and customer care leaves a lot to be desired. I picked the car up on Monday and by Saturday I had a flat battery and couldn't even get in as the locks wouldn't open.I rang Direct Cars and Ian answered and talked me through how to get in manually . It still wouldn't start so I was asked to ring my roadside assistance as there was nobody working in the garage to come and help me, it was a bank holiday. Managed to get it started and took it back on Tuesday morning to get it checked out but was told that it couldn't be looked at for at least two weeks. As I didn't have much confidence in the car I decided to leave it with them in the hope I get it back quicker than the two weeks as I'm going on holiday soon.At present I've spent £13,300 and have no car ,they didn't hsve a loan car either. Neville , who was in charge of the servicing team , rang me up at 12.30 and told me I could pick the car up as they had run a full diagnostic on it and everything had checked out ok. Wasn't convinced but took it home anyway and up to now it's been ok. Thanks to Neville for getting me back on the road.”

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Posted 2 months ago

Hi Stephen, Many apologies that you had a small issue so soon after collecting your new vehicle and that we couldn't look at straight away with it being the Bank Holiday weekend. I do believe that we have managed to rectify the fault to your satisfaction earlier than we initially stated and we only needed your car for a few days. However it is lovely to hear that you felt at ease when you was purchasing the vehicle and we will pass these kind comments on to Ian. We do hope you are enjoying your new vehicle and we will look forward to seeing you again soon.

Posted 2 months ago

“Very satisfied with sales team at Direct Cars espTom Breeze. They answered all queries promptly and professionally. The links to required documents all worked seemlessly. Everything happened as was explained and expected.”

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Posted 2 months ago

Thanks Marina, great to know you are very satisfied with the professionalism of our team and everything was as you expected and explained to you. Enjoy your new car and speak to you again in the future.

Posted 2 months ago

“I came one day later for a 4 day booking. No car, no refund.”

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Posted 2 months ago

Hello Andrew, Our records show you purchased a car that was delivered to you roughly 2 years ago, Please can you contact us directly with more information at sales@directcars.co.uk, so that we can investigate further? We look forward to hearing from you. Direct Cars

Posted 2 months ago

“Very good customer service and confidence inspiring service team. I put a deposit on a car over the phone and when I collected it 10 days later the car was ready, valeted and all advisories sorted when MOT’d. Never felt any pressure to buy the car without being satisfied after the refundable deposit had been paid. Literally can’t fault the whole experience. I would definitely buy a car from them again.”

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Posted 2 months ago

Thanks Richard, it's great to hear that the customer service you received gave you the confidence to choose us and that you enjoyed the no pressure experience we provide. Enjoy your new car and see you again soon.

Posted 2 months ago

“On arrival I was meet with a warm welcome,dealt with in a very professional manner and wouldn't have any issue with coming back in the future”

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Posted 2 months ago

Thank you James, lovely to hear you was dealt with in a professional manner and enjoyed the warm welcome you received. Enjoy your new car and see you again in the future.

Posted 2 months ago

“Many nice cars and we picked one which was very good shame u could not do better on price or able taxed it but salesman was very helpful and kind”

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Posted 2 months ago

Thank you Paul, enjoy your new car and see you again.

Posted 2 months ago

“Irecently purchased a Renault Clio at Direct Cars and the agent who helped me was Ian Whiting who was very helpful and informative. He made the whole process easy and friendly. I would recommend him to anyone as he wasn't pushy and let you take your time in selecting a car.”

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Posted 3 months ago

Thanks Anne, it's lovely to hear you found the whole process friendly and easy, we will be sure to pass your kind words on to Ian. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 months ago

“Non pushy sales and really straight forward!”

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Posted 3 months ago

Thank you, good to hear you found everything straightforward. Enjoy your new vehicle and see you again.

Posted 2 months ago

“Your sales staff were very helpful friendly and efficient ,would have liked a bit more money for my part exchange but was very happy with the car I bought, had a fault a Battery problem which was sorted within a few hours of me repotting it,great service thank you”

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Posted 3 months ago

Thanks Geoffrey, it's good to know you found us efficient, friendly and helpful and that you are happy with your purchase and that we sorted the small issue you had quickly and to your satisfaction. Enjoy your new car and see you again soon.

Posted 2 months ago

“I bought the car without actually physical seeing it. Which was a risk! But absolutely nothing to worry about, it came immaculate, not a stone chip or scuff on alloy at all. It looks like a brand new car! Great communication with Tom the sales man with an affordable delivery service which got delivered on time. I've just done a 300mile round trip and drove very we'll. Overall happy with the vehicle and would use Direct cars again.”

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Posted 3 months ago

Thank you Paul, it's nice to hear that you enjoyed taking the advantage of our home delivery service and that you are happy with how the process worked. Enjoy your new car and we will look forward to hearing from you again in the future.

Posted 2 months ago

“We saw the car online and afew days later we had a test drive and fell in love straight away. The whole experience we had was exceptionally good and the salesman Nick was very friendly so would highly recommend Direct Cars”

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Posted 3 months ago

Thank you, glad to hear your experience was exceptionally good and we will pass your kind comments on to Nick. Enjoy your new vehicle and see you again.

Posted 2 months ago

“very friendly staff no pressure when looking at cars”

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Posted 3 months ago

Thanks Lee, great to know you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 2 months ago

“We chose Direct Cars to buy our current car from as we had always had a positive experience from there. However, the latest purchase has left us very dissapointed with the whole experience. Picked a car out which required some work doing to it, including a good valet, (the valet which we were informed had already been done).It was obvious the car had not been cleaned as the car was filthy and had a horrible smell. All issues apart from the interior valet completed before car picked up. After taking the car it took a further three attempts to get the car interior clenliness up to there usual standards. This required taking the car back to them on three occasions. Overall I now feel the car was over priced and we are left dissapointed.”

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Posted 3 months ago

Hi Gary, We would like to apologise that you are feeling disappointed with your recent purchase as the valet on the vehicle wasn't up to our usual standard. We always aim to prepare and valet our vehicles to get them looking as nearly new as possible, however it appears that this time we didn't quite get it right to which once again we apologise. We do hope that we have now got the vehicle to a standard that you as a customer and we expect it should be and that you are now satisfied with. Despite this we do hope you are enjoying your new vehicle and we will look forward to hopefully seeing you again in the future.

Posted 3 months ago

Direct Cars is rated 4.8 based on 2,055 reviews