Direct Cars Reviews

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Very helpful staff and made the process of buying my new car and part exchanging my old one very easy and hassle free.”

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Posted 3 weeks ago

Thank you Lauren, great to know you found our no hassle policy fantastic. Enjoy your new car and see you again soon.

Posted 5 days ago

“Our second time with Direct Cars, no pressure at all and Luke was very helpful. We were able to get the right car for us at the right price! We would highly recommend Direct Cars at Sothall.”

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Posted 3 weeks ago

Thanks Martin, enjoy your new car and we will look forward to seeing you again soon.

Posted 5 days ago

“Really helpful service. Friendly and informative.”

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Posted 3 weeks ago

Thank you James, glad to hear you found our service really helpful. Enjoy your new car and see you again in the future.

Posted 5 days ago

“Good would buy from them again”

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Posted 3 weeks ago

Thank you Jennine, enjoy your new car and see you again.

Posted 5 days ago

“Had no problems the transaction was straightforward and handled in a totally professional manner The vehicle was as described and in excellent condition.”

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Posted 3 weeks ago

Thanks Stephen for your great comments. Enjoy your new car and see you soon.

Posted 5 days ago

“I dealt with Ian throughout the transaction and he was so helpful Would definitely recommend direct cars for a smooth buying process”

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Posted 4 weeks ago

Thanks Linda, great to hear everything went smooth. Enjoy your new car and see you in the future.

Posted 5 days ago

“Everything was perfect no harassment and Daniel was a excellent salesman, helpful. Polite and efficient made me feel very comfortable”

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Posted 4 weeks ago

Thank you Patricia for your kind words and we will be sure to pass them on to Daniel. Enjoy your new car and see you again soon.

Posted 5 days ago

“I was very pleased when I purchased my car. The staff are very helpful friendly and quick at sorting everything out.”

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Posted 4 weeks ago

Thank you Julie, enjoy your new car and see you again.

Posted 5 days ago

“Always the first choice when I'm looking to purchase a new car excellent customer service and a great range of cars with very friendly staff”

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Posted 1 month ago

Thanks John for coming to us once again, enjoy your new car and see you again soon.

Posted 1 month ago

“The website was very easy to manoeuvre and very informative. The Salesman was very friendly and helpful in helping me make my decision.”

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Posted 1 month ago

Thank you Faith for your great feedback, enjoy your new car and see you again soon.

Posted 1 month ago

“Disappointed, tyres are above legal wear But not enough to last much longer”

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Posted 1 month ago

Hi Wilfred, Sorry to hear you are disappointed, we have checked the Pre-Delivery Inspection report that our technician completed when preparing your car and the tyres measured between 3-4mm respectively which is around half worn, new tyres typically have between 7-8mm tread and the legal limit is 1.6mm so we feel they are more than satisfactory. However if you feel that they are below this then please feel free to contact our Aftersales/Service department and we will happily double check them and if needs be see if we can come to some form of resolution. Despite this we hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 1 month ago

“Another car bought from Direct Cars, as always no pressure to buy or salesman following you around which makes looking around the sales area a very pleasurable experience”

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Posted 1 month ago

Thanks John for choosing us again and great to know you enjoyed our no pressure policy and found it pleasurable once again. Enjoy your new car and see you again in the future.

Posted 1 month ago

“Buying experience was very good with Sean. However I have discovered a problem with the lock. When I see how Direct Cars deals with it I will have a better idea of how good they are.”

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Posted 1 month ago

Thank you Norma, great to hear you found the buying experience very good and we will endeavour to rectify your the problem you are experiencing as quick as possible to your satisfaction. Enjoy your new car and see you soon.

Posted 1 month ago

“A pleasant car buying experience. The salesman Nick was friendly knowledgeable.”

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Posted 1 month ago

Thank you and we're glad to hear you found it a pleasant experience. Enjoy your new car and see you again soon.

Posted 1 month ago

“I would like to say that my recent purchase from Direct cars was definitely a very enjoyable experience. Everyone we have had to deal with has been so friendly and helpful, I can not think of anything that was a problem. I did have to pop back because of a warning light on the vehicle but again the staff were friendly and helpful. I was given a car while mine was in and the problem was fixed that day, even though a part had to be ordered. Brilliant service thank you.”

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Posted 1 month ago

Thank you Gail for your great comments, we're glad to hear everything was to your satisfaction. Enjoy your new car and see you again in the future.

Posted 1 month ago

“We bought a citroen c3 was very pleased with it and our sales man luke bayliss was very good he helped us all the way through”

Direct Cars 5 star review on 9th July 2025

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Posted 1 month ago

Many thanks Eric, enjoy your new car and see you soon.

Posted 1 month ago

“Great choice of cars,No pressure to buy so thats good.very happy with my car.Thanks especially to Tom for all his help.Defintely would buy again from direct cars highly recommend.”

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Posted 1 month ago

Thanks Elaine for your kind words and we will be sure to pass them and your thanks on to Tom. Enjoy your new car and see you again soon.

Posted 1 month ago

“Very pleased with my experience dealing with Direct Cars , no hassle when browsing their selection and very helpful when choosing a vehicle with a no rush policy,”

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Posted 1 month ago

Thanks Robert, great to know you enjoyed the experience and our no hassle policy. Enjoy your new car and see you again.

Posted 1 month ago

“Excellent service with NO pressure selling!”

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Posted 1 month ago

Thank you, it's wonderful to hear you found our service excellent and enjoyed the no pressure experience. Enjoy your new vehicle and see you soon.

Posted 1 month ago

“I have bought cars from Direct Cars for many years. I know that they will always sort any issues which arise. I am very pleased with my recent purchase.”

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Posted 1 month ago

Thanks for choosing us once again, enjoy your new car and see you again in the future.

Posted 1 month ago

Direct Cars is rated 4.8 based on 2,255 reviews