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Direct Cars Reviews

4.8 Rating 1,922 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

4.8

Based on 1,922 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 5th March 2024

Direct Cars 5 star review on 8th February 2024

Direct Cars 5 star review on 26th January 2024

Patricia Heeley

Direct Cars 5 star review on 23rd October 2023

Aleksandra Starosciak

Direct Cars 5 star review on 22nd September 2023

Deborah Jayne Griffiths

Direct Cars 5 star review on 12th August 2023

Glyn David Jackson

Direct Cars 5 star review on 5th August 2023

51

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I had purchased a car, it was offered to be collected on Wednesday at 11am, suddenly on the day of collection at 12pm sales person rings to say that the vehicle is not ready, alternatively they offered me the collection on same day and can comeback when ever to get the problem fixed as they haven’t done before the collection. However after the day I picked call the behavior of the staff changed drastically and they were like we don’t care, we only have slot few weeks later, its like they portray collecting car on the days was my problem and they can’t arrange a slot to fix it until few weeks. Emailed the sales person who promised the fixing, no response from him Mr.Luke. Absolutely disgusting customer service and fake promises. Wouldn’t recommend getting from them. Car shop is way better than them I can say! They just Dnt care about you after the sale..”

Posted 2 months ago

Hi Ramakanth, We are sorry to read that you are disappointed. As we were prepping your vehicle we came across a part that needed replacing which unfortunately wasn't going to arrive in time to be fitted ready for you to collect on the day and time arranged and needed to reschedule until the day after. Occasionally these things happen and are out of our control. However, we contacted you the day before to give you plenty of notice not on the day as you state, we also asked you await contact from us to confirm when the car would be ready for collection but you decided to travel to us anyway, even though we had informed you that the vehicle was not ready to collect. As you had arrived in our showroom we then gave you the option to come back the day after and collect the car or arrange to bring it back to have the part fitted and we did inform you that this would then have to be booked in through our aftersales, and could be in a few weeks time but we would endeavour it to be as soon as possible. We even arranged for extra fuel to be put in your car as a gesture of goodwill to which you were very happy about and left satisfied with the outcome of the situation. We feel your 1 star review and saying our customer service is disgusting very unjust as we did everything we possibly could in the situation to create a positive outcome, which at the time we felt we did from your response.

Posted 2 months ago

“I sold the car the after I bought it And I will never buy again from you or ever recommend you”

Posted 11 months ago

Hi, We are saddened to hear this, and ask if you could please get in contact with us to give us some insight to what happened or what we could have possibly done wrong to cause you to feel this way, and to immediately sell your new car. Could there be a possibility we may have been able to rectify any issue if you contacted us after you collected your new car? We will look forward to hearing from you with any feedback. Take care.

Posted 11 months ago

“Came to look and the car and decided that I would purchase as long as the scratches above the petrol cap were sorted. A week later, when I was collecting the car, our salesman went out to collect the car and I could see him looking at the petrol cap. He came back in and me t sign papers. Before signing, I asked if the petrol cap had been sorted and he said no. I asked if he was going to tell us that as I’d seen him check and he didn’t answer. During a long conversation, he proceeded to offer us a coloured pen to do it ourselves or to drive the car back in during the week. He tried to blame the fact that we had collected at the weekend but I explained that he had been the one to agree a weekend pick up. He explained that it was his manager that needed to decide. We took the car but signed a note saying that we were expected a phone call the next day and that the petrol cap issue would be resolved. We received a phone call the next day and it was arranged that a courtesy car would be brought out and the car would be taken back to Direct Cars to be fixed. No courtesy car was left but the paint was sorted. I was very disappointed with the customer service and the way that we were spoken to after spending £11,000.”

Posted 2 years ago

Hi Samantha, Sorry to hear that you was disappointed with the service you received when collecting your new car. It is upsetting to hear that we have not lived up to our usual 5 star service. We are glad that we did manage to rectify the issue to your satisfaction, however we apologise that the issue arised in the first place. Despite this we do hope you are enjoying your new vehicle and that we will see you again in the future.

Posted 2 years ago

“Unfortunately the excellent sales service provided by Andy was thwarted by the failure to carry out the check efficiently which meant the car was supplied without a SUV card for the Sat Nav which meant I had to borrow one in the meantime. It is now more than a week since taking delivery and I still have not received a card. I am expecting a delivery urgently together with a good Will gesture.”

Posted 2 years ago

Hi Raymond, we apologise that the SD card was missing for the Sat Nav when you initially purchased the car, a new one was ordered straight away but unfortunately, hadn't arrived when you collected the car, this was immediately posted to you via recorded delivery when it arrived and should now be with you. However, despite this issue we hope you are enjoying your new car and we will see you again in the future.

Posted 2 years ago

“Not happy call me”

Posted 2 years ago

Hi Paul, after speaking to you regarding the warranty on your recent purchase, despite the rest of your experience being a positive one, we are pleased we have now come to a satisfactory conclusion and you are once again a happy customer. Enjoy your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“Found the sales person was very abrupt and unhelpful first time have bought a car and was not a good experience Fully understand covid-19 have restrictions but being pleasant and helpful costs nothing.”

Posted 3 years ago

“We were well dealt with by a knowledgable salesman but very upset by the financial guy when we said we were paying cash, taking no credit or insurance and his attitude deteriorated even more when we asked if we could pay on a credit card. He was very brusque as if he could not get rid of us quickly enough. We have cash for the car but wanted to pay on a Tesco credit card to get Tesco points as well as getting the extra protection one gets when you pay by visa or master card. If we had known this prior to going to pay we would have walked away and gone to a company who operate in the 21st century and are pleasant to all customers. In all honesty I will not recommend you to any of my friends who want to buy a car in the future and I will tell them you do not accept payment by credit card in this day and age.”

Posted 4 years ago

We're sorry you have had a poor experience. The Business Manager you dealt with did not intend to come across in the way you describe. It is company policy not to accept credit cards, along with cash and business debit cards, for amounts over £500. This has been the case for a number of years and should have been explained to you prior to ordering, as well as being on the customer documentation folders. With cards it is due to the high transaction fees on the aforementioned types. With cash it is due to money laundering risk and our insurance. We apologise this was an inconvenience for you, and hope you are enjoying your new vehicle.

Posted 4 years ago

“Bought a car with a fault (which still isn’t fully repaired almost three weeks later!). Promised a service log book that I still haven’t received. Incompetent staff who patronise customers and don’t do as they’re supposed to! Avoid this place like the plague.”

Posted 4 years ago

We're sorry you are not satisfied with the level of service you received. We believe the root cause of your poor experience to be when your description of the issue was logged incorrectly against your service booking. This mistake lead to the correct member of staff not being available immediately upon your arrival. This also lead to our service reception suggesting it could be an issue with the balance/fade, unaware that you had already tried this prior to booking. They did not intend to be patronising. We have now arranged to replace the remaining speaker for you, and hope you will then be able to enjoy your new vehicle. Your service book is on order with Nissan and will be posted to you immediately upon arrival. The printed service record that was given to you on vehicle delivery is a valid proof of service history. Your experience is below the high level of service we set ourselves, which is reflected by the other positive reviews on this page. We're taking steps to ensure this doesn't happen again.

Posted 4 years ago

“Pressured into changing my car with reassurance that new car would be more economical. This turned out to be very wrong. When I asked to swap back to my old car, I was told that by putting another owner on the log book the car was then worth nearly one thousand pounds less than I paid for it so it was a very expensive exchange. However Direct Cars are now offering the car I returned at a price of £5 less than when I bought it. Somehow I have the feeling that this is is not very fair. It appears that I am the only one who has lost out here.”

Posted 4 years ago

“Poor after service, multiple false promises.. still awaiting...5 months later for a return call to repair damage caused to my car by this dealer and advised it was a priority to be done!!! Made many family purchases previously..but this is the last one”

Posted 4 years ago

“Not happy with my car as it was vibrating and I dont feel comfortable with it but direct cars are not bothered”

Posted 4 years ago

“Not at all happy with the car sold to me. Too many faults and still finding them for repair!!!!!”

Posted 4 years ago

“Not impressed with the service at all, there was some marks and scratchs on the rear bumper only minor and easily solved, i was told these would be looked at and make them as good as possible, direct cars did not even attempted to sort the problem it as exactly the same no different and no attempt at all considering £17000 has just been spent on a car totally pathetic as is just a 1 month warranty which is more like a back street Arthur Daly warranty even worse as you get 3 months with most of them, i will never consider direct cars ever again and to my pleasure have managed to put off 3 potential customers already including my daughter who was 95% set on a car she had seen on your website, went to Mint cars just down the road you could learn a lot from them, goodbye.”

Posted 4 years ago

“Terrible experience after having issues with brakes that were supposed to have been checked with a “fine tooth comb!””

Posted 5 years ago

We are sorry you were not satisfied with the service you received. After taking delivery of your new car, you came back the following Saturday by appointment complaining of a noise on the front brakes. We skimmed the front brake discs and replaced the front pads free of charge. You then returned on Monday, complaining of a noise on the rear brakes. Despite having no appointment and our service department being fully booked, we agreed to start work on it straight away for you. We skimmed the rear brake discs and replaced the rear pads free of charge. You were invited in to the workshop whilst the work was being undertaken to see the progress. A week later you returned, stating you'd been to Vauxhall for a health check in which they stated the rear brake discs were well below the 8mm legal limit. Even though you provided no paperwork from the Vauxhall dealer to substantiate their claims, we agreed to check them. On inspection we found the rear discs to be above the 8mm limit, despite what the Vauxhall dealer had said, and therefore there was no need to replace them. However for customer satisfaction we replaced the rear discs and fitted another set of new pads free of charge. We consider that we've done everything we could to satisfy your requests and feel that the 1 star review is undeserved. Regardless of the poor review, we hope you are now enjoying your new vehicle.

Posted 5 years ago

“I was told that the sat nav worked when I called to let them know it was not working they told me it's not their problem and the person that told me had left I willl never go back and u have told alll my friend.u told them I was going to put it on social media and they did not care .”

Posted 6 years ago

We are sorry you were not satisfied with the service you received. Allow us to explain. You purchased a Mercedes-Benz A Class from us in December 2017. After a few days of owning the vehicle you phoned and explained the navigation was not working. Being polite the member of staff who took the call invited you to come down so we could investigate. When you returned however it came to light your vehicle didn't actually have Satellite Navigation, and was never advertised as having it. The vehicle description on our website stated: "Pre wiring for navigation". When building vehicles some manufacturers (rather than fitting a different headunit for navigation) fit the same headunit to every vehicle, and instead have the navigation system as a separate module. This means that navigation can be added later if required. This car did not come with navigation and therefore has no module, but there is a slot in the glove compartment for it to be fitted if you so desire. This is not dissimilar to some manufacturers having iPod connections in their vehicles - the car wouldn't necessarily come with an iPod included! However we would be happy to assist in ordering one for you at a discounted price and will even fit and show you how to use it. Please get back to us if this offer is of interest. Regardless, we hope you are still enjoying your new vehicle.

Posted 6 years ago

“This is the worst company ever.My solicitor will soon contact with you.”

Posted 6 years ago

“The technician filling the car check list in put a tick in the engine/gearbox to signify there was no oil leak this was not the case there was a oil leak which makes the check list a joke merely a box ticking exercise”

Posted 6 years ago

“I reported my experience and no one has responded, which I find appalling! Terrible customer service and after care.”

Posted 7 years ago

We're sorry you were not satisfied with the level of service you received. Our records show that you booked in to our service department shortly after the delivery of your vehicle. The problem was with a twisted seatbelt, and one of our mechanics fixed this within 5 minutes. We thought this had solved the problem and that you were happy with the other aspects of your experience. Could you please give more details on what was wrong with your experience?

Posted 6 years ago

“Messed about from start to finish, made it almost impossible for me to purchase my car. Wouldnt buy another car through Direct Cars.”

Posted 7 years ago

I'm sorry you were not satisfied with the level of service you received. As far as I can tell the sales process went well. You found a car you liked and we arranged to take your old vehicle in as part exchange. The only part I can recall we had difficulty was obtaining you credit. This is sadly beyond our control. We have a large panel of lenders, all with different requirements, and there is no defined list of questions they may ask. This means when they have a question or concern we have to forward that question on to you and forward on your response. If they then decide that they're unable to provide credit, we have to move on to the next provider and the process starts again. I'm sorry if this made you feel messed about and hope you're enjoying your new vehicle. Regards, Shaun Palmer, Sales Advisor

Posted 7 years ago

Direct Cars is rated 4.8 based on 1,922 reviews