Direct Cars Reviews

4.8 Rating 2,375 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service love my new car thank you”

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Posted 1 month ago

Thank you, great to hear you enjoyed the fantastic service you received. Enjoy your new car and see you in the future.

Posted 1 month ago

“Very quick and easy to find the best car suitable for our needs, also the salesman was very helpful and polite.this is the second car we have bought from here.”

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Posted 1 month ago

Thank you for choosing us again, enjoy your new car and see you again.

Posted 1 month ago

“very good service all jobs done to the car before we pick it up would buy a car again from them”

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Posted 1 month ago

Thank you Matthew, enjoy your new car and see you soon.

Posted 1 month ago

“Very helpful and knowledgeable salesmen. Nothing rushed and nothing too much trouble. Not pushy and everything ran smoothly from start to finish.”

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Posted 1 month ago

Thanks Malcolm for your kind words, enjoy your new car and see you again soon.

Posted 1 month ago

“Love it thank you direct cars”

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Posted 1 month ago

Thank you Tina, enjoy your new car and see you soon.

Posted 1 month ago

“Luke made the whole process easy and everything went smoothly. He explained everything step by step during the purchase and couldn’t have asked for more. Very professional and dedicated his time to be with no interruptions. Very competent and knowledgeable. Excellent service from all involved.”

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Posted 2 months ago

Thank you Samantha for your great feedback, it's great to hear Luke made everything smooth and easy for you throughout your purchase and we will be sure to pass your kind words on to him. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 months ago

“I was sold a car that had some faults, which were unknown to me at the time.”

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Posted 2 months ago

Hi, Sorry to hear you are experiencing a few issues so soon after purchase, we always endeavour to make sure we prep our vehicles to the nth degree but unfortunately sometimes issues can crop up which we will be happy to deal with. If you would like to contact us (if you haven't already done so) and we will be happy to arrange for them to be rectified. Despite this we do hope you are enjoying your new car and we hope to see you again soon.

Posted 2 months ago

“I experienced very good customer service from Direct Cars. Tom made the process of buying a car very easy, no hard sell, no pressure, just a very straightforward process and I am very pleased with my new car”

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Posted 2 months ago

Thank you Julie, great to hear you found everything easy and straightforward. Enjoy your new car and see you again.

Posted 2 months ago

“Recently purchased a car from Direct Cars with the very helpful and professional Matthew. The entire experience was very smooth, no issues and I do believe that they offered a fair and reasonable part exchange deal. We have purchased previously from Direct Cars, and would definately do so again and would recommend. Thank you Matthew.”

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Posted 2 months ago

Thank you Andrea for your lovely words and we will make sure we pass them on to Matthew. Enjoy your new car and see you again soon.

Posted 2 months ago

“Always a happy experience at direct cars no pushy salesman look round cars at own pase any questions Always happy to help.my salesman Thomas Breeze very helpful and knowledgeable in every way.10/10 Thanks.”

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Posted 2 months ago

Thank you Kenneth for your great feedback, enjoy your new vehicle and see you soon.

Posted 2 months ago

“Excellent service throughout. Nick Wardle showed me a range of cars suited to my needs. I am extremely pleased with my new car. I will highly recommend Direct Cars.”

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Posted 2 months ago

Thanks Beverley, we are pleased to hear you found our service excellent. Enjoy your new car and see you soon.

Posted 2 months ago

“All I can say is thank you. Tom was very helpful and made the ease of buying a car very smooth. I love my new car it was presented to me on collection in pristine condition. I cannot fault Direct Cars in any way.”

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Posted 2 months ago

Thank you Margaret for your very kind words and we will be sure to pass them on to Tom. Enjoy your new car and see you again in the future.

Posted 2 months ago

“Great to deal with, no hastle transaction, very helpful, everything went according to plan, would highly reccommend.”

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Posted 2 months ago

Thank you Christine for your kind comments, we are pleased to hear everything was to your satisfaction. Enjoy your new car and see you again soon.

Posted 2 months ago

“Hi, nice friendly staff, I mainly worked with Nicholas wardle to purchase a mini countryman of which the sale details were conducted online, I enquired if the car had any imperfections to which nick replied no the car is blemish free. On driving down from Leeds to Sheffield to finalise details and complete the transaction I noticed a deep scuff on the rear wheel arch (driver's side) so I asked Nicholas what could be done about it and he said no one was here to deal with it and it could be polished out. It is impossible to polish it out as it is a deep scrape in the plastic wheel arch .the rest of the motor vehicle is excellent, I will not purchase another motor vehicle from you as i feel I've been misled & your sales person was not entirely honest . To make the car right it needs a new rear plastic wheel arch!. I would be happy to bring the motor vehicle back in if this could be arranged.”

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Posted 2 months ago

Hi David, Thank you for your feedback and we're glad to hear you found our staff friendly, however we are sorry to hear you are unhappy about the slight scuff on the plastic wheel arch, this appears to be an oversight on our part and we are deeply sorry about this. If you would like to contact us and we can make arrangements to get this rectified for you. Despite this we hope you are enjoying your new car and we will look forward to hearing from you soon.

Posted 2 months ago

“Bought our previous car from them so went back again. They let you browse at your leisure are not pushy at all no hassle. Luke was polite ,friendly and professional. Everything went through smoothly. Thoroughly recommend.”

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Posted 2 months ago

Thank you Susan for choosing us again and your kind words, enjoy your new car and see you soon.

Posted 2 months ago

“I recently purchased a Nissan Juke from Direct Cars and part exchanged my car. I love my new car and found the salesperson Matt to be extremely helpful and friendly. The entire experience was very easy and straightforward. Matt was not pushy at all, which we appreciated. I would definitely buy from them again. Very Happy 😊”

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Posted 3 months ago

Thank you Joanne for your kind comments and we will make sure to pass them on to Matt, also we are pleased to hear you found everything straightforward and easy. Enjoy your new car and see you again.

Posted 2 months ago

“This is the second car we have purchased from direct cars over the years . The custservice we received was great . We liked how we weren't jumped on and pestered like most car show rooms . Daniel was very helpful amd would highly recommend. We love our new car”

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Posted 3 months ago

Thanks Antony for your kind words and we will be sure to pass them on to Daniel, enjoy your new car and we will look forward to seeing you again.

Posted 3 months ago

“The sales guy Shaun was helpful and straight to the point no messing around. Fast process.”

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Posted 3 months ago

Thank you Michael, enjoy your new car and see you again.

Posted 3 months ago

“The staff at Directcars were very helpful in every step from viewing the car to the day I drove it away. I would definitely buy from them again.”

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Posted 3 months ago

Thank you Allan, glad you found us helpful throughout. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Very good service. Looked after well as I'm taking over the driving now. My husband has bad eye sight so l wanted a car l felt comfortable in. Still getting used to my new car but l am very happy with my choice.”

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Posted 3 months ago

Thank you Janet, enjoy your new car and see you soon.

Posted 3 months ago

Direct Cars is rated 4.8 based on 2,375 reviews