Direct Cars Reviews

4.8 Rating 2,195 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 29th May 2025

Anonymous

Anonymous // 01/01/2019

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“I was undecided exactly what car I wanted to buy so began looking online at Direct cars and narrowed my choice down to 3 vehicles. Shaun was working on the reception desk and took me to the vehicles and left me to sit in and look around them at my leisure. I made my decision and Shaun went through the process in detail and I had a test drive (on the premises at the back). I've bought two vehicles from Direct Cars over the years and like that there is no 'hard sell'. I picked the car up a week later, it had been tested and taxed. Thanks Shaun for a pleasant car buying experience.”

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Posted 4 months ago

Thank you Diane for your kind comments, we hope you are enjoying your new car and we will look forward to seeing you again.

Posted 3 months ago

“Friendly no pressure service. The salesman was helpful and gave us time to explore the cars we were interested in, there was no pressure to make an on the spot decision and we felt well looked after”

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Posted 4 months ago

Thanks Lisa, it's good to hear you felt well looked after and enjoyed our no pressure approach. Enjoy your new car and see you soon.

Posted 3 months ago

“The whole buying experience was made so simple and stress free. The fact that I could also do the test drive in their huge lot behind the showroom was an extra bonus. I was quite anxious before hand being a woman of a certain age and, dreading the hard sales technique that I have experienced in the past; but that was definitely not something they employ at Direct Cars. I can't recommend them highly enough. No pressure sales, test drive on the premises if you prefer and super supportive in finding the best finance package for you. Five star every time.”

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Posted 4 months ago

Thank you Susan, it's great to hear that due our no pressure policy you found the whole experience stress free and simple. Enjoy your new car and see you again soon.

Posted 3 months ago

“First class service very easy transaction and very helpful nothingwas to muchtrouble. Would highly recommend them to anyone”

Direct Cars 5 star review on 31st January 2025

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Posted 4 months ago

Thank you Victor for your kind words, enjoy your new vehicle and see you again soon.

Posted 3 months ago

“We came back to Direct Cars to trade a car we had previously purchased 18 months prior due to no longing needing a large vehicle after the passing of both my parents in 2024. The reason we came back was because we received excellent service the first time round with salesman Ian. There is no pressure. Direct cars make buying a car a pleasure. We have to say we are delighted again with our purchase and again the service was top class. Ian is a credit to your team and will be sadly missed when he retires”

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Posted 4 months ago

Thanks Deborah for choosing us once again, it's great to hear you find us a pleasure to deal with due to our pleasant no pressure way of working. We will be sure to pass your kind words on to Ian, enjoy your new car and we will look forward to seeing you again.

Posted 3 months ago

“Excellent and enjoyable experience from start to finish. Very friendly and knowledgeable staff”

Direct Cars 5 star review on 30th January 2025

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Posted 4 months ago

Thank you Madeleine, glad to hear you found the experience excellent and enjoyable. Enjoy your new car and see you again soon.

Posted 3 months ago

“I would recommend Direct cars to any one who was looking for a car. There not pushy they let you view at your own leisure. Staff are friendly and talk you through the sale in a way you can understand.”

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Posted 4 months ago

Thanks Steven, lovely to read your kind word. We hope you enjoy your new car and we will look forward to seeing you again soon.

Posted 3 months ago

“We have been looking for an additional utility vehicle for our cleaning services company, and we found the very best here at Direct Cars. It came with very low mileage. Intrestingly, due to the distance, we did not inspect the car physically before purchase and it was exactly as decriped, and was delivered safely. A few days after purchase, we had some concerns and Ian was quick to call to provide clarification and reassurance. Thank you to Luke, Daniel and the entire team Global Lifelines Cleaning Services www.globallifelinescleaning.co.uk”

Direct Cars 5 star review on 27th January 2025

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Posted 4 months ago

Thank you for your kind review and choosing to purchase remotely by using our delivery service, we are delighted to hear that the vehicle meets your expectations and was exactly as described. We will be sure to pass your thanks on to all our team members who was involved. We hope you are enjoying it and we hope to do business with you again in the future.

Posted 3 months ago

“I’m was pleased with the customer service when part exchanging my car for a newer model.”

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Posted 4 months ago

Thank you Christopher, it's good to know you are pleased with our service. Enjoy your new car and see you soon.

Posted 3 months ago

“Highly professional service - the car arrived in immaculate condition- thank you Daniel for everything.”

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Posted 4 months ago

Thank you for your kind words and for opting to use our home delivery service, it's fantastic to hear you found our service highly professional and that your are happy with the condition of your new car, we will pass your thanks on to Daniel. We hope you enjoy your new car and we will look forward to speaking to you again soon.

Posted 3 months ago

“Great effortless service. I saw a car online, reserved it and got it delivered without any stress and fairly quickly. Car arrived in great condition and I’m very happy with it. Thank you 👍”

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Posted 4 months ago

Thank you Steven for choosing to use our home delivery service, it's great to hear you found it effortless and stress free. Enjoy your new vehicle and we hope to do business with you again in the future.

Posted 3 months ago

“Bought a Ford Fiesta from Direct Cars recently. Found the sales staff to be very helpful and no issues with completing the sale and preparation of the car for uplift.”

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Posted 4 months ago

Thanks Donald, enjoy your new car and we hope to see you again in the future.

Posted 3 months ago

“Good choice of quality cars staff very friendly and helpful”

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Posted 4 months ago

Thank you Steven, enjoy your new car and see you soon.

Posted 3 months ago

“Had a very pleasant experience buying my car from Direct Cars, so pleasant, my wife went back the following week and bought her new car from them. The sales person Shaun Palmer, was very helpful and made sure our purchases went smoothly.”

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Posted 4 months ago

Thank you Graham for choosing us to purchase yours and your wife's new car and sharing about the pleasant experiences you had. We hope you are both enjoying them and we will look forward to seeing you again soon.

Posted 3 months ago

“Amazing as always. Resolved all our issues quickly and efficiently. Great communication throughout. Tom went above and beyond to sort the car out for us. We live down in Somerset and still travel to Sheffield for their cars and service. Thank you ☺️”

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Posted 4 months ago

Thanks Claire for choosing us once again and taking the time to travel to us from Somerset, we will be sure to pass your kind words on to Tom. Enjoy your new car and see you again soon.

Posted 4 months ago

“My car had a few faults that were corrected but took ages. Been told the car was overpriced but my fault for not checking before I purchased it. I was made to feel a bit stupid at one point told the roof lining had been done But manager and under manager were not pleased with it, why phone me and tell me that if they are not happy why would I be. When I went to pick up car, I was offered keys, lady didn't tell me where it was, and I had to ask for someone to go over repairs with me. She said they don't normally do that, just gave me the repair sheet and said that's all that's been done. The gentleman who came out was very thorough and explained everything that had been done Think he was manager of repair dept. Is it because I'm a lady on my own, perhaps not but that's how I felt.”

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Posted 4 months ago

Hi Ann, Sorry to hear you that you had a few issues so soon after purchase and we send our sincere apologies that the repairs took longer than anticipated, we wanted to make sure everything was perfect before we released your car back to you and our service receptionist was simply just keeping you updated and informed of proceedings. Despite this we do hope everything is to your satisfaction and you are enjoying your new car.

Posted 4 months ago

“Purchased a car from Direct cars, dealt with Ian Whiting who was very friendly, knowledgable but most of all, he was not pushy. Did not try & force a sale.”

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Posted 5 months ago

Thanks Nichola, we will pass your kind comments on to Ian. Enjoy your new car and see you again.

Posted 4 months ago

“Straightforward easy transactions, no fuss, no difficulties. All questions answered well and everything explained clearly. Fair price for my car I traded in and fair price for the one we bought. No pushy selling or attempts to send us in a direction we didn’t want to go. Folder with clear details of what to do before collecting the car. We came back to Direct Cars because I had a good experience buying another car there some years ago and it was just as positive an experience as the first time.”

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Posted 5 months ago

Thank you Janet for sharing your kind comments about your recent experience, enjoy your new car and see you again in the future.

Posted 4 months ago

“Nick showed me around a car I had seen online, was able to answer any questions, friendly and professionally”

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Posted 5 months ago

Thanks Ayden, enjoy your new vehicle and see you again.

Posted 4 months ago

“Sales person very helpful”

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Posted 5 months ago

Thank you Roy, enjoy your new car and see you again soon.

Posted 4 months ago

Direct Cars is rated 4.8 based on 2,195 reviews