Direct Cars Reviews

4.8 Rating 2,290 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,290 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 9th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good relaxed buying experience from start to finish 👌”

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Posted 6 months ago

Thank you Steven, enjoy your new car and see you again.

Posted 5 months ago

“Luke was amazing. Really good experience. Couldn’t have asked for any more. His hands were tied on one thing that frustrated me. We bought a car worth £20k. 3 years old. For Direct Cars to put it through the MOT and fix all advisories your policy is that you offer it as a deal for £99? Surely this is what the £20k is about? Felt wrong? I get if for older cars or lower values, but in this deal it was out of context.”

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Posted 6 months ago

Hi, It's Lovely to hear you had a really good experience and found Luke amazing, we will be sure to pass this lovely comment on to him. In regards to the additional £99 fee, this is our Pre-Delivery Package which is optional but it does give you a interim service, 12m MOT (all advisories rectified) if less than 6m remaining, re-valet, 10litres of fuel and subscription to our loyalty scheme which we feel is value for money. Like previously stated it is optional if you had chose not to pay it the vehicle would still have had a multi-point safety inspection but minus the above points, we hope this clarifies things for you. We do hope you are thoroughly enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 6 months ago

“Excellent service sorting out paper work, road tax etc. pleased with the new car.”

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Posted 6 months ago

Thanks Charles, enjoy your new vehicle and see you again.

Posted 6 months ago

“The whole process was completely stress free, there was no pressure to purchase.The customer service and after care are brilliant and Luke was brilliant”

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Posted 6 months ago

Thanks Garry, great to know you found the whole process stress free and we will pass your kind words on to Luke. Enjoy your new car and see you soon.

Posted 6 months ago

“Direct cars were really great. No pressure to buy, they let me wander around without any hassle but then when I was ready to discuss we’re happy to sit down with me. Test drove several cars before deciding. Ian was very helpful and very patient, as I didn’t know what I was looking for at all to start with. I would definitely recommend them, and would buy from them in the future.”

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Posted 6 months ago

Thank you Joanne, we're happy to hear you enjoyed our no hassle no pressure policy and we will be sure to pass your kind words on to Ian. Enjoy your new car and see you again in the future.

Posted 6 months ago

“We found all aspects of the service first rate. We have had several cars from here and always been very happy with them.”

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Posted 6 months ago

Thanks Phil for your kind words, enjoy your new vehicle and see you again.

Posted 6 months ago

“The service I recieved was first class has it had been with the last five cars I have bought from you.”

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Posted 6 months ago

Thank you William for choosing us again and it's fantastic to hear you found our service first class. Enjoy your new car and we will look forward to seeing you again soon.

Posted 6 months ago

“fabulous service , would definetley recommend and use again”

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Posted 6 months ago

Thanks Vivienne, enjoy your new vehicle and see you again in the future.

Posted 6 months ago

“Great staff & very happy with my new car.”

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Posted 6 months ago

Thanks David, enjoy your new vehicle and see you again.

Posted 6 months ago

“Only one thing their was no owners manual so could you send me one please apart from that I got a great deal so yes I would tell them to come to direct cars and yes I would tell them they would get deal”

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Posted 6 months ago

Thanks Cameron, we will look into the owners manual for you, apart from that glad everything was to your satisfaction. Enjoy your new car and see you soon.

Posted 6 months ago

“quick and easy process, kind and friendly staff”

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Posted 6 months ago

Thank you Sarah, glad you found everything quick and easy. Enjoy your new car and see you soon.

Posted 6 months ago

“Very helpful and without pressure”

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Posted 7 months ago

Thanks Peter, great to hear you enjoyed our no pressure helpful service. Enjoy your new car and see you again.

Posted 6 months ago

“Excellent staff and very good customer service”

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Posted 7 months ago

Thank you Joan, enjoy your new car and see you again soon.

Posted 6 months ago

“People at direct cars were helpful and understood what I needed”

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Posted 7 months ago

Thank you Kelly, enjoy your new vehicle and see you again in the future.

Posted 7 months ago

“I visited Direct Cars on several occasions before I made my purchase. The staff were approachable and not pushy. It was refreshing to be able to simply buy a car, book a collection date and drive it away.”

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Posted 7 months ago

Thank you Michelle, enjoy your new car and see you again soon.

Posted 7 months ago

“Fantastic experience - the team were friendly, knowledgeable and low-pressure, and made sure everything went smoothly with my purchase. Highly recommended!”

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Posted 7 months ago

Thanks Catherine, glad to know you found the experience fantastic and enjoyed our no pressure policy. Enjoy your new car and see you again.

Posted 7 months ago

“The whole experience from seeing a car on line, ringing up to arrange to see it, the test drive, the trade in, the preparation and pick up, were ultra smooth, very friendly, and professional. Dan made us feel special, looked after and valued. I give everything a 10/10 ....well done, and thank you 😊👍”

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Posted 7 months ago

Thanks Malcolm, great to hear you found everything ultra smooth and that Dan made you feel special. We will pass your great comments on to him and we hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 7 months ago

“From the start until I received my Car, the service was Outstanding, Better than most I have had in the past. Daniel Ringrose explained everything about the car, etc. He is a Credit to the Company It takes a lot to impress me, but Direct cars Have Thank-you Daniel”

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Posted 7 months ago

Thank you Allan for your kind words and we will be sure to share them with Daniel. Enjoy your new car and see you again soon.

Posted 7 months ago

“Very friendly and personal attention and service. Very happy with the company.”

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Posted 7 months ago

Thanks Tania, enjoy your new car and see you soon.

Posted 7 months ago

“Saw the car we wanted. Spoke with an adviser who was very helpful. Had a drive in it and decided to purchase it. All went very smoothly”

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Posted 7 months ago

Thank you for sharing, great to hear everything went smoothly for you. Enjoy your new vehicle and see you again soon.

Posted 7 months ago

Direct Cars is rated 4.8 based on 2,290 reviews