Direct Cars Reviews

4.8 Rating 2,153 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

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Direct Cars 5 star review on 24th September 2024

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Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

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“Excellent service and well looked after by sales. Car ready and in perfect conditions when collecting on the said agreed date. really happy with the car so far after just a week.”

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Posted 6 months ago

Thanks Wayne, it's great to hear that you found our service to be excellent and your new car in perfect condition. Enjoy your new car and see you again soon.

Posted 6 months ago

“All good from start to finish”

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Posted 6 months ago

Thank you Roger that's great to hear. Enjoy your new car and see you again.

Posted 6 months ago

“Came down to check a few cars out with my uncle, was served by Ian he was very helpful and informative. Soon as I fell in love with the car that I now have, went straight to Ian to get ball rolling and processed. Excellent Service.”

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Posted 6 months ago

Thank you Martin, enjoy your new car and we will look forward to seeing you again in the future.

Posted 6 months ago

“Fantastic customer service Shawn was great and made the purchase so nice.i would recommend to all my family and friends.”

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Posted 6 months ago

Thanks John, glad you found our customer service fantastic and we will be sure to pass your comments on to Shaun. Enjoy your new vehicle and see you soon.

Posted 6 months ago

“Had great service when I purchased my new car online from Direct Cars. Thanks to Dan and Dave for all their help. Delighted with the car. Highly recommend.”

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Posted 6 months ago

Thanks Louise, fantastic to hear you are delighted with your new car and found our service great with choosing to complete the purchase online and having the car delivered to your home, we will pass your kind words on to Dan and Dave. Enjoy your new car and speak soon.

Posted 6 months ago

“We found the process of finding, road testing and buying the car very easy and simple. Tom was very helpful and answered all our questions. He kept us up to date with all the details The site in Sheffield has a large area to test drive the car in which was handy For a extra fee, they arranged delivery of the car by a very friendly man overall i am very happy with Direct Cars and would use them again”

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Posted 6 months ago

Thank you Laura, it's great to hear you found our buying process very easy and simple. We will pass your kind words on to Tom and the delivery company we use. Enjoy your new car and see you again soon.

Posted 6 months ago

“Bought a new car and traded in my previous car. Think I was low called with the part-ex price. Was given £12k and now seen it for sale at £16.5k. Understand they’ve got to make money but thought the £4.5k was high. Happy with new car.”

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Posted 6 months ago

Hi David, Sorry to hear you feel you was low balled on the price of your part exchange, we use the industry standard guides in regards to pricing and try to be as fair and accurate as possible. Despite this, it is great to hear that you are happy with your new car and we will look forward to seeing you again in the future.

Posted 6 months ago

“Very helpful staff, friendly and they let you look around rather than be hovering over you.”

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Posted 6 months ago

Thank you, it's great to hear you enjoyed the service provided and found us to be friendly and helpful. Enjoy your new car and see you again in the future.

Posted 6 months ago

“Extremely good service and willing to communicate any delays before I even inquired about them.”

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Posted 6 months ago

Thank you for sharing about your experience and the service you received. Enjoy your new vehicle and see you soon.

Posted 6 months ago

“Purchased a car from here and so far a good experience, professional and friendly. Dealt with Ian who is extremely helpful, very good customer service. Car was prepared on the agreed date and a few items that were missing were quickly sorced. I”

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Posted 6 months ago

Thank you Carl for your kind words about your recent experience. Enjoy your new car and see you again.

Posted 6 months ago

“Great service”

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Posted 6 months ago

Thank you Cheryl, enjoy your new car and see you soon.

Posted 6 months ago

“First I would like to say I am more than happy with the car, glad I went with this choice. However I have a few things I wasn't that impressed with. I never received a call, it was always me phoning to find out what was happening and get updates. I got told I would have the £100 package for free which included a valet. The car had barely been cleaned inside. I had asked about the wheels being touched up to get rid of damage and a little dint taken out. I was told this would be looked at and I would be told, I was never told anything. I feel like this was ignored once I had paid my deposit. When I asked about it again on a later call I was told we would talk about it when I collected the car. After looking at the wheels I am 98% sure nothing had been done to them. These few things has put a bit of a negative sign on the whole process of buying the car.”

Helpful Report

Posted 6 months ago

Hi Matthew, Please accept our apologies for the lack of communication from when you placed your order, this wasn't intentional and is not our usual practice as we like to keep customers informed throughout the buying process right up to collection. In regards to the valet and touch ups on the wheels, if you would like to contact your sales advisor at your earliest convenience and we will arrange to have your vehicle back in to rectify these issues. Once again we apologise that these issues have left a negative impact on your buying experience and despite this we hope you are enjoying your new car and we hope to see you again soon. Regards

Posted 6 months ago

“Very helpful from start to finish . Very happy with my new car”

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Posted 6 months ago

Thank you Ronald, enjoy your new vehicle and see you again in the future.

Posted 6 months ago

“Very good service no complaints”

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Posted 6 months ago

Thanks Eric, great to know you found our service very good and have no complaints. Enjoy your new car and see you again.

Posted 6 months ago

“Lovely service, I was given the chance to look around, rather than the feeling of being rushed into making a decision.”

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Posted 6 months ago

Thanks Gemma, nice hear you enjoyed the service we provide and that you never felt rushed into making a decision. Enjoy your new car and see you soon.

Posted 6 months ago

“Our sales rep Ian at Sheffield was brilliant from the start. He went out of his way all the way through and still goes the extra mile in after service care. Can't say a bad word at all”

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Posted 6 months ago

Thank Benjamin, it's great to hear everything was brilliant from start to finish. Enjoy your new vehicle and see you again soon.

Posted 6 months ago

“I bought the car online and didn't actually view it in person until it was delivered. The car was immaculate and delivered on time. Great communication with Tom and the sales team with all questions answered promptly. Very happy with the vehicle and would definitely use Direct Cars again.”

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Posted 6 months ago

Thanks Ysanne for choosing to take advantage of our home delivery service and it's great to hear that you are very happy with everything. Enjoy your new car and speak soon.

Posted 6 months ago

“Amazing service, staff very helpful and professional”

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Posted 6 months ago

Thank you Jonathan, great to hear about your amazing service. Enjoy your new car and see you soon.

Posted 6 months ago

“We are very happy with Direct Cars customer service, Ian White is a wonderful guy looked after us very well, listened to us, no presure selling from Ian, a lovely experience. Gareth the finance guy looked after us well too. Thank you.”

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Posted 7 months ago

Thanks Anthony, it's nice to hear that you are very happy with our no pressure selling policy and we will pass on your comments to Ian and Gareth. Enjoy your new vehicle and see you again in the future.

Posted 6 months ago

“Staff very approachable. Wasn't pressured into buying and you can view the car alone. Shout out to Ian Whiting for going above and beyond. He managed to arrange for me to pick my car up a day earlier due to unforseen circumstance. Thank you Ian. Have already recommended Direct Cars to family and friends.”

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Posted 7 months ago

Thank you Siobhan for your kind words and we will be sure to pass them on along with your thanks to Ian. Enjoy your new car and see you again.

Posted 6 months ago

Direct Cars is rated 4.8 based on 2,153 reviews