Direct Cars Reviews

4.8 Rating 2,055 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

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“Fast efficient service with no hassle”

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Posted 7 months ago

Thanks, glad you found the service fast and efficient, and enjoyed our no hassle policy. Enjoy your new vehicle and see you again.

Posted 7 months ago

“Ian the salesman was very helpful. Buying me new car was easy and straightforward with Direct Car. I would recommend them to anyone wishing to purchase a used car from them”

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Posted 7 months ago

Thank you Jason, happy to hear you found everything straightforward and easy during your purchase. Enjoy your new car and see you again.

Posted 7 months ago

“& really friendly staff. Excellent customer care myself & my family have had several cars from Direct Cars & also back to when it was Eckington motor company. I would highly recommend to anyone”

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Posted 7 months ago

Thanks Richard, enjoy your new vehicle and see you again very soon.

Posted 7 months ago

“I went to purchase a vehicle but decided to choose another car which I am very happy with. The salesman let us look at our leisure no pressure at all, but when I found a car I was interested in we felt that we didn't have his full attention as he was buzy with other customers so it didn't feel totally personnel but it is a buzy car showroom so expected. Overall I was happy with the service I received.”

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Posted 7 months ago

Thank you Pauline, glad to know you are happy with the service received. Enjoy your new car and see you soon.

Posted 7 months ago

“Polite and helpful”

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Posted 7 months ago

Thank you Jayne, enjoy your new car and see you again.

Posted 7 months ago

“Brilliant. Everything was taken care of, explained and any questions answered”

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Posted 7 months ago

Thank you, enjoy your new vehicle and see you again soon.

Posted 7 months ago

“Very professional service from their sales executive Ian..answered all my questions and was very helpful in the purchase of my car”

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Posted 7 months ago

Thank you Kevin, enjoy your new car and see you again.

Posted 7 months ago

“Excellent service. I purchased a Ford Kuga this week and the car was in great condition, well serviced and with an MOT. Nick was great from start to finish. Appreciate the great service and love the new car.”

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Posted 7 months ago

Thanks Michael for your kind words. Enjoy your new vehicle and see you soon.

Posted 7 months ago

“On entering the store we were greeted by a lovely customer service representative. We had everything explained to us how the store works etc. So off we went. My wife and I found a couple of cars we were interested in and got the keys. We explored the cars and found one we was interested in. On arriving back at the store we explained to the sales person what we wanted and everything went so smooth. From entering the building to leaving my wife and I was very happy with the service. Only down side we felt was the test drive of the vehicle I think it should be on the road and not just up and down the car park at the rear of the building but all in all a great experience.”

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Posted 7 months ago

Thanks Terry, lovely to hear everything went smooth and you had a great experience. Enjoy your new car and see you again.

Posted 7 months ago

“Great to start until it came to collect the car. I was told any advisories found on the MOT would be actioned before collecting the car. I checked if this work had been completed twice before collection day, as we do not live close by. I was advised it had been and if there were any delays, I would’ve been informed. On arrival the colleague was very helpful, took me out to the car, when I noticed the advisories had not been completed as promised. We then had several discussions, I was told I could get a second opinion but they felt the work didn’t need doing. To then if you have any problems down the line ring us. I offered to get the work completed if the car was reduced, as it needed to be actioned. When they realised I would walk away and asked for a refund, the work was reluctantly carried out. We had to wait around for over two hours whilst this took place. My initial interactions were very good, however I was very disappointed at how we agreed on a something, to then be treated like it wasn’t that big a deal and not to worry about it. Had I known I would not have travelled to the garage. I understand it is a business and you need to make money, but promises should not be made and blatantly disregarded. We made a deal and you fell short. I also was told the only charge was a £99 fee, which included a valet. The car has glitter bits everywhere, it didn’t look any different to when I viewed it initially. I was also not told that the £99 was optional! There are also other things included I was not told about. What should have been a good experience was soured, I feel like I was misled. The car I’m happy with overall, just not how I was treated. Due to this I wouldn’t use again.”

Helpful Report

Posted 7 months ago

Hi, We are deeply sorry that you are very disappointed with your recent dealings with us and the mis-communication, please allow me to elaborate on the situation. When we are preparing the vehicles for collection if there is less than 6 months MOT remaining we will then provide a 12 month MOT and rectify the advisories that arise, in this situation the vehicle had 10 months MOT remaining so wasn't re-done by ourselves hence no advisories to rectify. The vehicle was serviced and extensively checked by our technicians, and deemed that no other work was needed, it appears that on the previous MOT there was an advisory that we felt may have been already rectified as we deemed it not necessary to do. On collection you mentioned that you wasn't entirely happy about this, so we mentioned we was happy for you to get a second opinion by another garage and if they deemed it necessary to carry out, we would be more than happy to pay for you to arrange this, again you still seemed unhappy with this response, so to save any more concern we said we would happily do the work to make sure you was fully satisfied, if you was happy to wait whilst we completed it, to which you agreed and was happy to do. We are also sorry to hear that the valet was not up to our usual very high standard and that you felt you was mis-led as you wasn't made fully aware that the £99 Pre-Delivery Package is optional. Once again we apologise wholeheartedly about this situation as we pride ourselves on customer satisfaction and that your initial great interaction was soured and we do hope you will try us again in the future. Despite this we are pleased to hear that you are happy with your new car overall and hope that you enjoy it for years to come.

Posted 7 months ago

“The customer service was spot on, there was no pressure from the sales staff at all. When I asked about the car I was given the key for it to have a look round it on my own with no on looking over my shoulder. Excellent service, cheers Tom”

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Posted 7 months ago

Thanks Mark, glad you enjoyed our excellent service and no pressure policy. Enjoy your new car and see you soon.

Posted 7 months ago

“Expert attention to everything on sales side of vehicle I bought with help from salesman Tom”

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Posted 7 months ago

Thanks Brian, enjoy your new vehicle and see you again.

Posted 7 months ago

“Nick looked after us he was very honest not pushy would recommend a purchase of any vehicle there ask for Nick.”

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Posted 7 months ago

Thank you Giuseppe, enjoy your new car and see you again soon.

Posted 7 months ago

“This was the second time that we have used Direct Cars to purchase a new vehicle. On this occasion we were looking for a quality SUV to replace our two existing vehicles, after looking on their website we found a 69 plate Renault Koleos. When turning up to the dealership we were greeted as before by a gentleman by the name of Tom,who kindly provided the keys for the vehicle in question to view at our leisure (no pressure selling). We decided to purchase the said vehicle and finance was arranged with in a matter of minutes and an excellent part exchanged was agreed for our existing vehicles. On the day of collection the car was presented to us in excellent condition with all advisories that had been highlighted on the MOT been rectified by any parts required being replaced by new. i.e new tyres break discs and pads on this occasion. In summary a stress free car purchase dealt with by professional people with a long standing reputation which is well deserved. We would definitely be returning when the time comes to change our vehicle in the future.”

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Posted 7 months ago

Thanks Lynn, it's lovely to read your kind words and how you found everything stress free. Enjoy your new car and see you again soon.

Posted 7 months ago

“We’ve used Direct Cars for 20 years now. We love the fact that you are never pressured by the salesman. This time we dealt with Shaun Palmer, he couldn’t have been more helpful. He explained everything and made our experience easy and enjoyable. He’s a credit to the company. We will definitely be back for our next car.”

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Posted 7 months ago

Thanks John, it's good to hear that you found your latest experience with us easy and enjoyable hence we you have been coming to us for 20 years, we will pass your kind words on to Shaun. Enjoy your new vehicle and see you soon.

Posted 7 months ago

“Had fantastic xervice from Direct Cars. Nothing was too much trouble. They went above and beyond to help with what we wanted. Thank you”

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Posted 7 months ago

Thank you, great to hear about the fantastic service you received. Enjoy your new vehicle and see you again soon.

Posted 7 months ago

“Like that sales staff are not pushy and happy to give you keys to look round any of the cars without hassling you.”

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Posted 7 months ago

Thanks Carol, glad to know you enjoyed our no hassle policy. Enjoy your new car and see you again.

Posted 7 months ago

“Very good . Would recommend to friends and would buy my next car from here as well. Been very helpful . None of the staff bothered me whilst I was browsing and Shaun was amazing when I finally found a car I was interested in and answered any questions I had about the vehicle . He also helped my dad pick out his car when I went to pick mine up and helped both of us and explained what everything was .”

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Posted 7 months ago

Thanks Holly, enjoy your new car and see you soon.

Posted 7 months ago

“Would definitely buy a car from here again and recommend to friends . Shaun was brilliant for both me and my daughter when purchasing our cars and answered every question we had to ask, never felt pressured into buying a car we didn't want or any extras and direct cars have been really helpful with my daughter wanting to add on extras after purchase.”

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Posted 7 months ago

Thanks you David, enjoy your new car and see you again.

Posted 7 months ago

“Great service, no pressure & very helpful in trading our old car for another. Our 4th car from here, wouldn’t go anywhere else!”

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Posted 7 months ago

Thanks Alan for choosing us once again, we are pleased to know that you enjoy our great service and no pressure policy. Enjoy your new car and see you again soon.

Posted 7 months ago

Direct Cars is rated 4.8 based on 2,055 reviews