Direct Cars Reviews

4.8 Rating 2,139 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel that I was dealt with very well by the staff from Ian Whiting on the first visit through to the handover . The car had been prepared in an excellent manner.”

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Posted 3 years ago

Thanks David, enjoy your new vehicle and see you again in the future.

Posted 3 years ago

“WE ARE VERY PLEASED WITH THE SERVIC AND THE SALESMAN IAN WHITING WAS VERY PLEASANT AND POLITE AND WAS O/K WITH OUR NEEDS FOR THE CAR AND UNDERSTOOD WHY WE WANTED TO CHANGE IT”

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Posted 3 years ago

Thank you Norma, we will pass on your kind words to Ian. See you again soon.

Posted 3 years ago

“Upon collecting the vehicle the sales man queried that we hadn’t told him about the roof not working! We assured him we had. This made me feel very uncomfortable however he did accept it but it did take the edge off what should of been an exciting day collecting my new car.”

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Posted 3 years ago

Thanks for the review Nicola, we are sorry you felt uncomfortable with this small issue whilst collecting your new, however we hope you are enjoying your new vehicle and we hope to see you again soon.

Posted 3 years ago

“Excellent service with good range of cars and no hassle approach”

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Posted 3 years ago

Thank you for your review, we are happy you enjoyed the service you received. Enjoy your new car and see you again soon.

Posted 3 years ago

“The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch. The sales experience upto that point was exceptional.. We would be cautious in telling friends if they don't have online banking.. Most of our friends and family don't have this.. Great customer service ..Great Car.”

Helpful Report

Posted 3 years ago

Michael, Thank you for your review. The reason we do not allow card payments on large amounts is due to the bank charges we incur to receive the money. Balance transfers are free and most people can now do these quickly and easily using online banking. Alternatively, we also accept cheques and bankers drafts. Avoiding these unnecessary charges allows us to keep our prices as low as possible. We are sorry that this made your experience less enjoyable. However, it appears that overall you were pleased with the car and the service we provided. We hope you enjoy your new vehicle and you will visit us again in the future. Regards

Posted 3 years ago

“Went for a quick look round and came back with a car!! No fuss, no hassle. I’ve bought my last four cars from here and never had a problem. Great service, very straightforward. Will no doubt get the next car from here.”

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Posted 3 years ago

Thank you for the review. It is good to see you like our no hassle, no pressure sales environment and that you like the service overall. See you next time!

Posted 3 years ago

“I've only had my car three days at this point but so far it all seems to be in good working order. The representative I dealt with was Nick. He was a really nice friendly guy, quite clear and plain in explaining everything I needed to know and not pushy at all. I visited Direct Cars a few times to have a look around the forecourt, and I wasn't pestered or pressured once, not even after a test drive. There were a few things I wanted sorting out on the car before I bought it, and all the important ones such as a worn tire, we're all taken care of. I have only rated four stars because although the interior was very clean at a glance, there were places that had been completely missed such as a large spill of something that resembles wax in the glove box. Except for the small matter mentioned above, excellent service from start to finish.”

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Posted 3 years ago

Thank you Adam. A great review! We're happy to hear you had a great experience in purchasing your new vehicle. So sorry your valet was not as expected and your comments will be passed onto our team to avoid this in the future. Enjoy your new vehicle. See you soon 👋

Posted 3 years ago

“Good professional company easy to deal with”

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Posted 3 years ago

Thank you for your review! We look forward to seeing you again soon.

Posted 3 years ago

“Overall experience very good ,Looked around without any pushy salesmen and salesman Tom sorted everything out quickly and sufficiently. Only downside was that I was missing my parcel shelf and I'm still waiting.”

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Posted 3 years ago

Andrew, Thank you for your review. Your parcel shelf was on order from the manufacturer, so we were awaiting delivery from them. We understand the parcel shelf has been delivered and you have now collected it. We hope you enjoy your new vehicle.

Posted 3 years ago

“Nick was very helpful in making our decision on a new car.”

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Posted 3 years ago

Thank you, Lorraine! See you again soon 👋

Posted 3 years ago

“Friendly advice and helpful salesman(Ian). After two days battery packed up. They collected car, left me a loaner, and fixed it without argument”

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Posted 3 years ago

“good service and a good car 10/10”

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Posted 3 years ago

“When viewed the cars the staff where helpful and pleasant, when picked it up the salesman was very quick I didn’t feel I could ask any questions. Other than that no problem.”

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Posted 3 years ago

“The phone conversations were polite and professional. The collection and handover was smooth. Unfortunately the car had some additional damage which wasn’t previously mentioned or supplied as photos. The car had not been valeted to a decent standard, it smelt of dogs and was grubby inside the cup holders and glove box. The rear parcel shelf was filthy. The rear windscreen wiper is split and half of it is hanging off.”

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Posted 3 years ago

“I was very pleased with my purchase of the ford fiesta diesel I bought”

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Posted 4 years ago

“Great experience. Very helpful. Highly recommend direct cars”

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Posted 4 years ago

“Couldn’t fault the salesman but need help setting up the phone and sat nav system”

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Posted 4 years ago

“We were very pleased with how fast and easy things went but there was one minor thing that took the 5th star away... we drove our car off the lot and home Friday, on Saturday it wouldn’t start, we had to pay Rac to get it started which cost us 180, then Sunday it wouldn’t start again to which Rac said it was a bad battery and they would tow us on Monday to have it fixed so we were out 180 pounds and left without a car all weekend due to direct cars mechanics only being in shop Monday-Friday to replace the battery when the car was supposed to have been checked over before we picked it up we couldn’t understand how the battery being in such bad condition was overlooked during the inspection.”

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Posted 4 years ago

“Excellent service car was nice n clean very friendly salesman .The only thing wrong is that the car I purchased only had 1 key with car so salesman would sent spare key. to me through post if and when turns up many thanks .A .m Fieldhouse”

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Posted 4 years ago

“No pressure from salesman”

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Posted 4 years ago

Direct Cars is rated 4.8 based on 2,139 reviews