Direct Cars Reviews

4.8 Rating 2,139 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tom, nice and polite and friendly, ashame we wasn't offered a coffee.”

Helpful Report

Posted 1 year ago

Thank you Marie, we will pass your kind words on to Tom, sorry you wasn't offered a coffee at the time but please call in anytime for one. Enjoy your new car and see you soon.

Posted 1 year ago

“Excellent service. Pleased with car presented in immaculate condition. No hassle. Buying a pleasure.”

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Posted 1 year ago

Thank you, glad you found it a pleasure with our no hassle pressure. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“The thing we liked was the fact that no one pestered you when arriving there, but when we needed help it was there.”

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Posted 1 year ago

Thanks Janet, good to hear you enjoyed our no hassle-no pressure policy. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Great service ,no pressure. My only negative would be ,having to look in every car to see which was manual or automatic. A large A on the windscreen would have been enough to give a 5* review.”

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Posted 1 year ago

Thank you Jacqueline, good to hear you had great service and enjoyed our no pressure policy. Enjoy your new car and see you again.

Posted 1 year ago

“Loved that I could browse all cars without a sales person following me round I had 2 hours asking for keys to different cars till I found the one I liked Sean my salesman was brilliant The only downside which marked it down There were a few faults when I drove away this wasn't a problem. The lady had a patronising manner and shut me down and did you give me confidence. After leaving the car and not hearing anything after several hours I was told she would ring when there was something to tell me Ideally having bought a car and only driving 3 miles for the clutch to go I would expect a curtesy call and not to chase and be fobbed off Again Sean was fantastic the car apart from a hiccup fabulous It won't put me off buying again as I have bought two new cars from you in the past”

Helpful Report

Posted 1 year ago

Hi Louise, Firstly please accept our sincere apologies for the unfortunate issue that arose as soon as you collected your new car. We are pleased to know that it all got sorted to your satisfaction and that it didn't impact the overall fabulous experience that you had, we will be sure to pass your kind words on to Shaun. Enjoy your new car and we will look forward to seeing you again soon.

Posted 1 year ago

“Excellent purchase process and went the extra mile with the pre delivery service items.”

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Posted 1 year ago

Thank you, enjoy your new car and see you again in the future.

Posted 1 year ago

“After one week of using the new car, I am happy.”

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Posted 1 year ago

Thanks Malcolm, enjoy your new vehicle and see you soon.

Posted 1 year ago

“The salesperson and the whole process was easy and straightforward, however, on collection the car was cleaned to a very basic standard, It was dirty throughout and required a full valet at an additional cost, the driver's seat was visibly dirty as was the steering wheel and all interior trim.”

Helpful Report

Posted 1 year ago

Thanks Robert, glad you found the whole process easy and straight forward. We apologise that the valet wasn't up to our usual high standards, please contact us and we will be happy to have the car back in for a full re-valet. Despite this we hope your enjoying your new car and will look forward to seeing you again in the future.

Posted 1 year ago

“Overall experience good salesman nice guy no pressure left to look in peace they have very good choice of vehicles as well after deciding on a vehicle easy transition to purchase Vehicle Dacia Duster was well presented on collection and so far no issues had it nearly 2 months it would have been 5 stars but day after purchase when i came to use screen washer whilst away for a few days passenger side not functioning i was able to clear it after 30mins of fiddling and use of compressed air at my friends house it was obvious someone had had a go at sorting it as pipes where unattached from clips so a little disappointed it was not working minor issue and i am sure they would have sorted had i been at home but maybe buyer just take a few minutes to check everything before you drive away after purchase Overall i was satisfied with the experience of buying from Direct cars and would recommend them”

Helpful Report

Posted 1 year ago

Thank you Steven, lovely to hear about your recent experience. Apologies about the issue you had with your washer jet, we would have been happy to sort it for you if you had been in the area at the time, please feel free to contact us if you need any further assistance. Enjoy your new vehicle and we will look forward to seeing you again soon.

Posted 1 year ago

“Very helpful and great advice but still waiting to hear back about my parcel shelf .”

Helpful Report

Posted 1 year ago

Thank you Paul, glad to to know you found us very helpful and are happy with the advice we gave. Sorry for the delay on your parcel shelf whilst we was waiting for it to be delivered, it has now arrived and is awaiting your collection. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Friendly and helpful, no-hassle staff. Nick & Jodie were a joy to deal with.”

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Posted 1 year ago

Thank you, we will pass your kind words on to Nick and Jodie. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Efficient and friendly. Left to look around with no pressure, for a new car for my wife”

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Posted 1 year ago

Thanks David, glad you enjoyed our no pressure policy and found us friendly and efficient. Enjoy our new vehicle and see you again in the future.

Posted 1 year ago

“Sales assistant need to be more enthusiastic with the customer thanks”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for the 4 Stars but sorry to hear that you felt our Sales Advisor lacked enthusiasm, we always strive to give the best possible customer experience. If you would like to email us with a few more details and we can look into seeing how we could learn from your recent experience and what we could do better in the future. We hope your enjoying your new vehicle and will look forward to seeing you again in the future.

Posted 1 year ago

“They create a good environment in which to buy/part exchange your vehicle.”

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Posted 1 year ago

Thank you Steven, great to know you found the whole environment good when dealing with us. Enjoy your new car and see you again.

Posted 1 year ago

“The sales team were really helpful and were no hard sale tactics used which I find much better and less stressful. I had the car delivered which again Direct Cars provided a really good service and car was as described and clean. Really happy with the purchase and the overall experience.”

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Posted 1 year ago

Thank you Richard, great to hear you are happy with the experience after choosing to purchase using our home delivery service. Enjoy your car and we will look forward to dealing with you again in the future.

Posted 1 year ago

“GR8 SALE'S SERVICE. POLITE HELPFUL BUT NOT "PUSHE'Y" SALES STAFF VERY HAPPY ALL ROUND 👍😁”

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Posted 1 year ago

Thank you Matthew, enjoy your new car and see you again.

Posted 1 year ago

“Just like to thank Thom Breeze at Sheffield for making the car buying experience a pleasure, not pushy, gave us plenty of time to think about things and was very knowledgeable about the Nissan we bought, would definitely recommend to friends, Thanks”

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Posted 1 year ago

Thanks Stuart, we will pass your thanks on to Tom. Enjoy your new car and see you again soon.

Posted 1 year ago

“This latest car it the 6th purchase from Direct Cars and as always I’m highly satisfied with the no nonsense, hassle free, pressure free process - hence it’s our first port of call when looking for a new car. My only grumble is with the RAC gap insurance that requires you to register personal bank details in order to qualify for 12 breakdown cover and this is not disclosed in advance !”

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Posted 1 year ago

Thanks John, great to hear you enjoyed the no pressure-no hassle process. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Very helpful guys I've got good low milage car very happy”

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Posted 1 year ago

Thanks Gordon, great to hear that you are another happy customer. Enjoy your new car and see you again soon.

Posted 1 year ago

“Fab sale to colecshion just veey understanding allround great service”

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Posted 1 year ago

Thanks Paul for your lovely comments, enjoy your new car and see you again soon.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,139 reviews