Direct Cars Reviews

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff, friendly and they let you look around rather than be hovering over you.”

Helpful Report

Posted 11 months ago

Thank you, it's great to hear you enjoyed the service provided and found us to be friendly and helpful. Enjoy your new car and see you again in the future.

Posted 10 months ago

“Purchased a car from here and so far a good experience, professional and friendly. Dealt with Ian who is extremely helpful, very good customer service. Car was prepared on the agreed date and a few items that were missing were quickly sorced. I”

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Posted 11 months ago

Thank you Carl for your kind words about your recent experience. Enjoy your new car and see you again.

Posted 10 months ago

“We found the staff very helpful without being pushy”

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Posted 1 year ago

Thank you Kevin, enjoy your new car and see you again soon.

Posted 1 year ago

“Daniel was really helpful and we never felt under pressure. He was polite, friendly and did all he could to help. The showroom was very welcoming for children as well with Lego etc which made it an easier experience.”

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Posted 1 year ago

Thank you Christopher, happy to hear you found the experience nice and easy. Enjoy your new vehicle and see you soon.

Posted 1 year ago

“Fast efficient service with no hassle”

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Posted 1 year ago

Thanks, glad you found the service fast and efficient, and enjoyed our no hassle policy. Enjoy your new vehicle and see you again.

Posted 1 year ago

“I went to purchase a vehicle but decided to choose another car which I am very happy with. The salesman let us look at our leisure no pressure at all, but when I found a car I was interested in we felt that we didn't have his full attention as he was buzy with other customers so it didn't feel totally personnel but it is a buzy car showroom so expected. Overall I was happy with the service I received.”

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Posted 1 year ago

Thank you Pauline, glad to know you are happy with the service received. Enjoy your new car and see you soon.

Posted 1 year ago

“Like that sales staff are not pushy and happy to give you keys to look round any of the cars without hassling you.”

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Posted 1 year ago

Thanks Carol, glad to know you enjoyed our no hassle policy. Enjoy your new car and see you again.

Posted 1 year ago

“it was ok, just that it was very late until I could take the car”

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Posted 1 year ago

Thank you Marian, apologies you had wait longer than expected before you could collect as we had been exceptionally busy. Enjoy your new car and see you again.

Posted 1 year ago

“Very helpful, not pushy, allow you time and space to decide, nothing was too much trouble. My only criticism would be that we were not informed that the road tax was not paid prior to collection. I feel that they could offer to add the car tax before being collect and add the cost to payment.”

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Posted 1 year ago

Thank you for your kind words about your recent visit. In regards to road tax we always give customers the details to organise this before collection and we apologise if this wasn't explained clearly to you. Enjoy your new car and see you again soon.

Posted 1 year ago

“Direct cars is a good company. Sales personnel are not pushy, they are friendly and efficient.”

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Posted 1 year ago

Thanks Amanda, glad you enjoyed our no pressure sales policy and found our staff members efficient and friendly. Enjoy your new car and see you again soon.

Posted 1 year ago

“Very good service, from start to finish, they leave you alone to look at cars and give you keys to look at cars by yourself.”

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Posted 1 year ago

Thank you Gina, happy to hear you enjoyed the service we provided. Enjoy your new car and see you again soon.

Posted 1 year ago

“Sales people and service excellent. Purchased cars previously from Direct Cars.They were all reliable and good value. After sales services have also been first class.”

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Posted 1 year ago

Thank you Clive, we are glad you enjoyed our excellent service provided by all our staff members. Enjoy your new car and see you again soon.

Posted 1 year ago

“Tom, nice and polite and friendly, ashame we wasn't offered a coffee.”

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Posted 1 year ago

Thank you Marie, we will pass your kind words on to Tom, sorry you wasn't offered a coffee at the time but please call in anytime for one. Enjoy your new car and see you soon.

Posted 1 year ago

“Excellent service. Pleased with car presented in immaculate condition. No hassle. Buying a pleasure.”

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Posted 1 year ago

Thank you, glad you found it a pleasure with our no hassle pressure. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“The thing we liked was the fact that no one pestered you when arriving there, but when we needed help it was there.”

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Posted 1 year ago

Thanks Janet, good to hear you enjoyed our no hassle-no pressure policy. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Great service ,no pressure. My only negative would be ,having to look in every car to see which was manual or automatic. A large A on the windscreen would have been enough to give a 5* review.”

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Posted 1 year ago

Thank you Jacqueline, good to hear you had great service and enjoyed our no pressure policy. Enjoy your new car and see you again.

Posted 1 year ago

“Loved that I could browse all cars without a sales person following me round I had 2 hours asking for keys to different cars till I found the one I liked Sean my salesman was brilliant The only downside which marked it down There were a few faults when I drove away this wasn't a problem. The lady had a patronising manner and shut me down and did you give me confidence. After leaving the car and not hearing anything after several hours I was told she would ring when there was something to tell me Ideally having bought a car and only driving 3 miles for the clutch to go I would expect a curtesy call and not to chase and be fobbed off Again Sean was fantastic the car apart from a hiccup fabulous It won't put me off buying again as I have bought two new cars from you in the past”

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Posted 1 year ago

Hi Louise, Firstly please accept our sincere apologies for the unfortunate issue that arose as soon as you collected your new car. We are pleased to know that it all got sorted to your satisfaction and that it didn't impact the overall fabulous experience that you had, we will be sure to pass your kind words on to Shaun. Enjoy your new car and we will look forward to seeing you again soon.

Posted 1 year ago

“Excellent purchase process and went the extra mile with the pre delivery service items.”

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Posted 1 year ago

Thank you, enjoy your new car and see you again in the future.

Posted 1 year ago

“After one week of using the new car, I am happy.”

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Posted 1 year ago

Thanks Malcolm, enjoy your new vehicle and see you soon.

Posted 1 year ago

“The salesperson and the whole process was easy and straightforward, however, on collection the car was cleaned to a very basic standard, It was dirty throughout and required a full valet at an additional cost, the driver's seat was visibly dirty as was the steering wheel and all interior trim.”

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Posted 1 year ago

Thanks Robert, glad you found the whole process easy and straight forward. We apologise that the valet wasn't up to our usual high standards, please contact us and we will be happy to have the car back in for a full re-valet. Despite this we hope your enjoying your new car and will look forward to seeing you again in the future.

Posted 1 year ago

Direct Cars is rated 4.8 based on 2,255 reviews