Direct Cars Reviews

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my 500L and the trade-in price was fair. The car's condition was excellent - the owners had looked after it well (as I do with mine!), but it's also thanks to Direct Cars and their workshop. They didn't hesitate in replacing the breaks, which clearly needed doing but something many dealers would quibble. Tom was helpful and professional. I would've given Direct Cars 5 Stars if I'd been able to test drive for longer, ideally on a dual carriageway. Also, the mats I ordered didn't fit and it's still an ongoing saga with the suppliers – for £79, a set of car mats should be 100% perfect. Otherwise v pleased.”

Helpful Report

Posted 2 years ago

Hi, Many thanks for your kind words regarding how delighted you are with the excellent condition of your new car and the professional and helpful way you were dealt with by Tom. We are however sorry to hear about the issue with the mats you purchased via our third party supplier, we will speak to them and resolve this issue ASAP. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“I would have to say my experience was good, Shawn who assisted me could not have been more friendly, and was never pushy at all. Nice free hot drinks as well. I guess the only downside is cars are all locked, which to be fair most big dealers do the same, so if you haven't got a particular car to view you'd be disappointed as you have to ask for the key to each car which I think can be awkward, imagine doing it 5x lol. But in my case I knew what I wanted and ended up buying it.”

Helpful Report

Posted 2 years ago

Thank you, we will pass your thanks on to Shaun and glad you enjoyed the free hot drinks. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Staff excellent but very disappointed that after spending £18000 on a car there were no floor mats. A small point but important .”

Helpful Report

Posted 2 years ago

Thanks John, we are happy to hear that you found our staff excellent with the way they dealt with you, we do apologies about the lack of floor mats as they are mostly missing when the vehicles come to us. Enjoy your new car and see you again soon.

Posted 2 years ago

“I was very happy with the service from them. Took care of everything.”

Helpful Report

Posted 2 years ago

Thank you Carol, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Amazing service from Direct Cars with special thanks to Shaun who was very friendly, informative and helpful. No pressure experience would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you Dawn, happy to hear that you enjoyed the service and enjoyed the no pressure experience, we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 2 years ago

“I have bought cars from Direct Cars for over 20 years and use them to service the car too. I was initially disappointed with the valuation of my part exchange, but further investigation proved the valuation to be accurate. The handover of the vehicles went smoothly. I did go back the day after the purchase with a problem and the staff resolved the issue instantly.”

Helpful Report

Posted 3 years ago

Thank you once again for choosing us for your new car, we will look forward to seeing you again in the future.

Posted 3 years ago

“Sales man was helpful ， friendly and polite. He wasn’t pushy which is really important to me as I just do need time to make up my mind. The car is just what I wanted and I am very pleased with it. My only problem is that I haven’t yet got the new log book back from DVLA. I think that is because there was a mistake in the address - 20 instead of 2. Moorthorpe View. I don’t know quite how to sort this out as 20 Moorthorpe view doesn’t exist.”

Helpful Report

Posted 3 years ago

Thank you Jean, it's good to hear that you found your perfect car and enjoyed the experience purchasing from us, I believe that we have now managed to rectify the small discrepancy regarding your address on the V5 and you will receive it very soon. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“as usual no hassle from salesmen just leave customers alone to ,look,at car/cars just polite and considerate thats why i came again thankyou”

Helpful Report

Posted 3 years ago

Thank you, glad to hear you enjoyed the no hassle policy. Enjoy your new car and see you again in the future.

Posted 3 years ago

“Good all round service. Polite salesperson who I felt went over and above by attending on his day off to complete the sale. Car was presented in a clean condition but quite a few areas were polish had not been removed.”

Helpful Report

Posted 3 years ago

Thank you Stewart, enjoy your new car and see you again soon.

Posted 3 years ago

“Bit of a mixed one this. Looking at a ford galaxy Ian was the salesman, very friendly knew what he was talking about not at all pushy. Looking at the car having reserved it 1st it was well presented until I looked in the back & the rear seats were covered in piles of soil/compost, obviously someone had used the car to transport it but had not cleaned up afterwards. Anyway it was the car I wanted purchased after doing a decent deal on my px. Picked up a week later a couple of problems occured which Ian sorted no problem. After a couple of weeks I lifted the rearmost headrests for compost to drop out of them all over the floor, the cleaners need to take more care. Log book arrived with my name wrong can't change it or it will put another owner on the car. So really it was a mixed back pleased with the car & the deal I got, Ian very good helped me with all aspects of the deal no pressure at all (nice bloke) let down with silly things that shouldn't really happen.”

Helpful Report

Posted 3 years ago

Hi Steven, Many thanks for your kind words regarding your dealings with Ian and his friendly, no pressure manner. We are pleased that you are happy with the car you purchased and the deal you were offered. However, we are disappointed to learn that you are not satisfied with the valet on your vehicle, as discussed with you on the phone we will be more than happy to arrange to re-valet the vehicle for you. In regards to the mis-spelling of your name on the V5, this can be easily rectified by us without adding another owner, which I believe you are sending us the document to arrange the amendment. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 3 years ago

“Avery long process to sort it out”

Helpful Report

Posted 3 years ago

Thank you for your review and sorry to hear you felt the process took too long to sort out. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“Ian Whiting was an excellent sales advisor. Knowledgeable and very helpful with my endless questions, very patient with the amount of cars i wanted to look at. Not pushy. Company lost a mark - on the final valet. Car was clean inside and out but cobwebs on outside and small stones inside let it down as it obviously hadnt really been checked even though valet had been ticked on check list. Small detail but noticeable.”

Helpful Report

Posted 3 years ago

Hi Alison, Thank you for your review and we will pass on your kind words to Ian. In regards to the valet not being up to our usual high standards with the small details you have mentioned, please accept our apologies. Despite this, we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“Cash sale so no problem with things. Test drove different car to the one I purchased . Cannot believe they have not changed a tyre for sake of £50 n sent me home with a cracking rear tyre photo below. But I know it will punish them more by this review.”

Direct Cars 4 star review on 30th May 2022

Helpful Report

Posted 3 years ago

Hi Alan, We are glad that the sale went well, but are sorry you are disappointed with the visual condition of your rear tyre. Please contact our service department we will arrange to have it replaced for you. We hope you are enjoying your new vehicle. Regards

Posted 3 years ago

“Ian Whiting was very good and helpful in dealing with me knowing about the car I had just brought. He was very good.”

Helpful Report

Posted 3 years ago

Thank you, enjoy your new car and see you again soon.

Posted 3 years ago

“Very friendly and helpful no stress feel comfortable to go about and browse around the stock at your leisure.”

Helpful Report

Posted 3 years ago

Thanks Georgina, happy to hear you felt comfortable browsing and had a stress free purchase. Enjoy your new car and see you again in the future.

Posted 3 years ago

“Brilliant showhome with a great selection of cars. Adam was fantastic and made my purchase simple and easy. One thing I did flag up with the car on my test drive was it needed a new rear windscreen wiper blade. Adam assured me that my car would go through a thorough spot check before I would pick it up, and assured me it would be replaced. Unfortunately, it was not, so it concerns me to think if it ever undertook the promised checks. See attached pictures showing provided wiper blade compared to a new one that I purchased.”

Helpful Report

Posted 3 years ago

Hi George, firstly many thanks for your kind words regarding our showroom, the cars we have on offer and the way Adam dealt with you and your purchase. Secondly, please accept our sincere apologies regarding the split rear wiper blade, if you would like to contact us we will be more than happy to reimburse you for the new one you have purchased. We hope you are enjoying your new vehicle and look forward to seeing you again soon.

Posted 3 years ago

“The service I received from the staff was very good and, unlike some large car stores, was not high pressure. Agreeing a price for my trade- in was not as easy as it should have been. The range of cars available was good, prices and car preparation were fair. The test drive route was totally inadequate.”

Helpful Report

Posted 3 years ago

Thank you Paul, we are happy to hear that you enjoyed the no pressure service you received whilst dealing with us and the range of vehicles we have on offer, we do however apologise you found our test drive route inadequate. We hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

Thank you Barbara, enjoy your new car and see you again in the future.

Posted 3 years ago

“Good selection of cars. The salesman was helpful from start to finish with my purshase”

Helpful Report

Posted 3 years ago

Thanks for your kind words, enjoy your new vehicle and we will look forward to seeing you again.

Posted 3 years ago

“I saw the Mercedes glc on auto trader. Great service from Nick, updated me when it was ready, when I turned up was showroom standard,all cleaned &polished”

Helpful Report

Posted 3 years ago

Thank you Allan, enjoy your new vehicle and we look forward to seeing you again.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,255 reviews