Direct Cars Reviews

4.8 Rating 2,211 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales team were really helpful and were no hard sale tactics used which I find much better and less stressful. I had the car delivered which again Direct Cars provided a really good service and car was as described and clean. Really happy with the purchase and the overall experience.”

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Posted 1 year ago

Thank you Richard, great to hear you are happy with the experience after choosing to purchase using our home delivery service. Enjoy your car and we will look forward to dealing with you again in the future.

Posted 1 year ago

“GR8 SALE'S SERVICE. POLITE HELPFUL BUT NOT "PUSHE'Y" SALES STAFF VERY HAPPY ALL ROUND 👍😁”

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Posted 1 year ago

Thank you Matthew, enjoy your new car and see you again.

Posted 1 year ago

“Just like to thank Thom Breeze at Sheffield for making the car buying experience a pleasure, not pushy, gave us plenty of time to think about things and was very knowledgeable about the Nissan we bought, would definitely recommend to friends, Thanks”

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Posted 2 years ago

Thanks Stuart, we will pass your thanks on to Tom. Enjoy your new car and see you again soon.

Posted 2 years ago

“This latest car it the 6th purchase from Direct Cars and as always I’m highly satisfied with the no nonsense, hassle free, pressure free process - hence it’s our first port of call when looking for a new car. My only grumble is with the RAC gap insurance that requires you to register personal bank details in order to qualify for 12 breakdown cover and this is not disclosed in advance !”

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Posted 2 years ago

Thanks John, great to hear you enjoyed the no pressure-no hassle process. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Very helpful guys I've got good low milage car very happy”

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Posted 2 years ago

Thanks Gordon, great to hear that you are another happy customer. Enjoy your new car and see you again soon.

Posted 2 years ago

“Fab sale to colecshion just veey understanding allround great service”

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Posted 2 years ago

Thanks Paul for your lovely comments, enjoy your new car and see you again soon.

Posted 2 years ago

“We were pleased by the approach of all the staff with whom we had discussions.”

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Posted 2 years ago

Thank you and enjoy your new car. See you again very soon.

Posted 2 years ago

“Salesman very helpful and friendly. No hassle to view the car in peace. 2nd car I have purchased from these guys. Car ready when promised only thing that let it down was the quality of the valet.”

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Posted 2 years ago

Thank you, great to hear about your recent experience but please accept our apologies regarding the valet, if you would like to get in touch we will be happy to arrange for you to bring the car back in to be re-valeted. Enjoy your new car and see you again soon.

Posted 2 years ago

“They sold me a car. Which is their job. Which they did.”

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Posted 2 years ago

Thank you, enjoy your new car and see you again in the future.

Posted 2 years ago

“Good cars and respectful staff. Efficient service.”

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Posted 2 years ago

Thanks Causemore, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Very helpful salesman. Good px deal. Car I bought so far so good.”

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Posted 2 years ago

Thank you Margaret, enjoy your new car and see you again in the future.

Posted 2 years ago

“Very good service only complaint coffee from machine not very good no milk available”

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Posted 2 years ago

Thank you and great to hear you enjoyed the service you received but sorry to hear you didn't enjoy the coffee. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Recently bought a car, excellent painless service...”

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Posted 2 years ago

Thank you for your review, enjoy your new car and see again in the future.

Posted 2 years ago

“This is the 7th car I have purchased from Direct Cars.”

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Posted 2 years ago

Thanks David, it was a pleasure to see you once again. Enjoy your new car and see you again soon.

Posted 2 years ago

“Delighted with my 500L and the trade-in price was fair. The car's condition was excellent - the owners had looked after it well (as I do with mine!), but it's also thanks to Direct Cars and their workshop. They didn't hesitate in replacing the breaks, which clearly needed doing but something many dealers would quibble. Tom was helpful and professional. I would've given Direct Cars 5 Stars if I'd been able to test drive for longer, ideally on a dual carriageway. Also, the mats I ordered didn't fit and it's still an ongoing saga with the suppliers – for £79, a set of car mats should be 100% perfect. Otherwise v pleased.”

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Posted 2 years ago

Hi, Many thanks for your kind words regarding how delighted you are with the excellent condition of your new car and the professional and helpful way you were dealt with by Tom. We are however sorry to hear about the issue with the mats you purchased via our third party supplier, we will speak to them and resolve this issue ASAP. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“I would have to say my experience was good, Shawn who assisted me could not have been more friendly, and was never pushy at all. Nice free hot drinks as well. I guess the only downside is cars are all locked, which to be fair most big dealers do the same, so if you haven't got a particular car to view you'd be disappointed as you have to ask for the key to each car which I think can be awkward, imagine doing it 5x lol. But in my case I knew what I wanted and ended up buying it.”

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Posted 2 years ago

Thank you, we will pass your thanks on to Shaun and glad you enjoyed the free hot drinks. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Staff excellent but very disappointed that after spending £18000 on a car there were no floor mats. A small point but important .”

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Posted 2 years ago

Thanks John, we are happy to hear that you found our staff excellent with the way they dealt with you, we do apologies about the lack of floor mats as they are mostly missing when the vehicles come to us. Enjoy your new car and see you again soon.

Posted 2 years ago

“I was very happy with the service from them. Took care of everything.”

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Posted 2 years ago

Thank you Carol, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Amazing service from Direct Cars with special thanks to Shaun who was very friendly, informative and helpful. No pressure experience would highly recommend.”

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Posted 2 years ago

Thank you Dawn, happy to hear that you enjoyed the service and enjoyed the no pressure experience, we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 2 years ago

“I have bought cars from Direct Cars for over 20 years and use them to service the car too. I was initially disappointed with the valuation of my part exchange, but further investigation proved the valuation to be accurate. The handover of the vehicles went smoothly. I did go back the day after the purchase with a problem and the staff resolved the issue instantly.”

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Posted 2 years ago

Thank you once again for choosing us for your new car, we will look forward to seeing you again in the future.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,211 reviews