Direct Cars Reviews

4.8 Rating 2,255 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall experience good salesman nice guy no pressure left to look in peace they have very good choice of vehicles as well after deciding on a vehicle easy transition to purchase Vehicle Dacia Duster was well presented on collection and so far no issues had it nearly 2 months it would have been 5 stars but day after purchase when i came to use screen washer whilst away for a few days passenger side not functioning i was able to clear it after 30mins of fiddling and use of compressed air at my friends house it was obvious someone had had a go at sorting it as pipes where unattached from clips so a little disappointed it was not working minor issue and i am sure they would have sorted had i been at home but maybe buyer just take a few minutes to check everything before you drive away after purchase Overall i was satisfied with the experience of buying from Direct cars and would recommend them”

Helpful Report

Posted 1 year ago

Thank you Steven, lovely to hear about your recent experience. Apologies about the issue you had with your washer jet, we would have been happy to sort it for you if you had been in the area at the time, please feel free to contact us if you need any further assistance. Enjoy your new vehicle and we will look forward to seeing you again soon.

Posted 1 year ago

“Very helpful and great advice but still waiting to hear back about my parcel shelf .”

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Posted 1 year ago

Thank you Paul, glad to to know you found us very helpful and are happy with the advice we gave. Sorry for the delay on your parcel shelf whilst we was waiting for it to be delivered, it has now arrived and is awaiting your collection. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Friendly and helpful, no-hassle staff. Nick & Jodie were a joy to deal with.”

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Posted 1 year ago

Thank you, we will pass your kind words on to Nick and Jodie. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Efficient and friendly. Left to look around with no pressure, for a new car for my wife”

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Posted 2 years ago

Thanks David, glad you enjoyed our no pressure policy and found us friendly and efficient. Enjoy our new vehicle and see you again in the future.

Posted 2 years ago

“Sales assistant need to be more enthusiastic with the customer thanks”

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Posted 2 years ago

Hi Robert, Thank you for the 4 Stars but sorry to hear that you felt our Sales Advisor lacked enthusiasm, we always strive to give the best possible customer experience. If you would like to email us with a few more details and we can look into seeing how we could learn from your recent experience and what we could do better in the future. We hope your enjoying your new vehicle and will look forward to seeing you again in the future.

Posted 2 years ago

“They create a good environment in which to buy/part exchange your vehicle.”

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Posted 2 years ago

Thank you Steven, great to know you found the whole environment good when dealing with us. Enjoy your new car and see you again.

Posted 2 years ago

“The sales team were really helpful and were no hard sale tactics used which I find much better and less stressful. I had the car delivered which again Direct Cars provided a really good service and car was as described and clean. Really happy with the purchase and the overall experience.”

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Posted 2 years ago

Thank you Richard, great to hear you are happy with the experience after choosing to purchase using our home delivery service. Enjoy your car and we will look forward to dealing with you again in the future.

Posted 2 years ago

“GR8 SALE'S SERVICE. POLITE HELPFUL BUT NOT "PUSHE'Y" SALES STAFF VERY HAPPY ALL ROUND 👍😁”

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Posted 2 years ago

Thank you Matthew, enjoy your new car and see you again.

Posted 2 years ago

“Just like to thank Thom Breeze at Sheffield for making the car buying experience a pleasure, not pushy, gave us plenty of time to think about things and was very knowledgeable about the Nissan we bought, would definitely recommend to friends, Thanks”

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Posted 2 years ago

Thanks Stuart, we will pass your thanks on to Tom. Enjoy your new car and see you again soon.

Posted 2 years ago

“This latest car it the 6th purchase from Direct Cars and as always I’m highly satisfied with the no nonsense, hassle free, pressure free process - hence it’s our first port of call when looking for a new car. My only grumble is with the RAC gap insurance that requires you to register personal bank details in order to qualify for 12 breakdown cover and this is not disclosed in advance !”

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Posted 2 years ago

Thanks John, great to hear you enjoyed the no pressure-no hassle process. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Very helpful guys I've got good low milage car very happy”

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Posted 2 years ago

Thanks Gordon, great to hear that you are another happy customer. Enjoy your new car and see you again soon.

Posted 2 years ago

“Fab sale to colecshion just veey understanding allround great service”

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Posted 2 years ago

Thanks Paul for your lovely comments, enjoy your new car and see you again soon.

Posted 2 years ago

“We were pleased by the approach of all the staff with whom we had discussions.”

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Posted 2 years ago

Thank you and enjoy your new car. See you again very soon.

Posted 2 years ago

“Salesman very helpful and friendly. No hassle to view the car in peace. 2nd car I have purchased from these guys. Car ready when promised only thing that let it down was the quality of the valet.”

Helpful Report

Posted 2 years ago

Thank you, great to hear about your recent experience but please accept our apologies regarding the valet, if you would like to get in touch we will be happy to arrange for you to bring the car back in to be re-valeted. Enjoy your new car and see you again soon.

Posted 2 years ago

“They sold me a car. Which is their job. Which they did.”

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Posted 2 years ago

Thank you, enjoy your new car and see you again in the future.

Posted 2 years ago

“Good cars and respectful staff. Efficient service.”

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Posted 2 years ago

Thanks Causemore, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Very helpful salesman. Good px deal. Car I bought so far so good.”

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Posted 2 years ago

Thank you Margaret, enjoy your new car and see you again in the future.

Posted 2 years ago

“Very good service only complaint coffee from machine not very good no milk available”

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Posted 2 years ago

Thank you and great to hear you enjoyed the service you received but sorry to hear you didn't enjoy the coffee. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Recently bought a car, excellent painless service...”

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Posted 2 years ago

Thank you for your review, enjoy your new car and see again in the future.

Posted 2 years ago

“This is the 7th car I have purchased from Direct Cars.”

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Posted 2 years ago

Thanks David, it was a pleasure to see you once again. Enjoy your new car and see you again soon.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,255 reviews