Direct Cars Reviews

4.8 Rating 2,139 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,139 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were pleased by the approach of all the staff with whom we had discussions.”

Helpful Report

Posted 1 year ago

Thank you and enjoy your new car. See you again very soon.

Posted 1 year ago

“Salesman very helpful and friendly. No hassle to view the car in peace. 2nd car I have purchased from these guys. Car ready when promised only thing that let it down was the quality of the valet.”

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Posted 1 year ago

Thank you, great to hear about your recent experience but please accept our apologies regarding the valet, if you would like to get in touch we will be happy to arrange for you to bring the car back in to be re-valeted. Enjoy your new car and see you again soon.

Posted 1 year ago

“They sold me a car. Which is their job. Which they did.”

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Posted 1 year ago

Thank you, enjoy your new car and see you again in the future.

Posted 1 year ago

“Good cars and respectful staff. Efficient service.”

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Posted 1 year ago

Thanks Causemore, enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Very helpful salesman. Good px deal. Car I bought so far so good.”

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Posted 2 years ago

Thank you Margaret, enjoy your new car and see you again in the future.

Posted 2 years ago

“Very good service only complaint coffee from machine not very good no milk available”

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Posted 2 years ago

Thank you and great to hear you enjoyed the service you received but sorry to hear you didn't enjoy the coffee. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Recently bought a car, excellent painless service...”

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Posted 2 years ago

Thank you for your review, enjoy your new car and see again in the future.

Posted 2 years ago

“This is the 7th car I have purchased from Direct Cars.”

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Posted 2 years ago

Thanks David, it was a pleasure to see you once again. Enjoy your new car and see you again soon.

Posted 2 years ago

“Delighted with my 500L and the trade-in price was fair. The car's condition was excellent - the owners had looked after it well (as I do with mine!), but it's also thanks to Direct Cars and their workshop. They didn't hesitate in replacing the breaks, which clearly needed doing but something many dealers would quibble. Tom was helpful and professional. I would've given Direct Cars 5 Stars if I'd been able to test drive for longer, ideally on a dual carriageway. Also, the mats I ordered didn't fit and it's still an ongoing saga with the suppliers – for £79, a set of car mats should be 100% perfect. Otherwise v pleased.”

Helpful Report

Posted 2 years ago

Hi, Many thanks for your kind words regarding how delighted you are with the excellent condition of your new car and the professional and helpful way you were dealt with by Tom. We are however sorry to hear about the issue with the mats you purchased via our third party supplier, we will speak to them and resolve this issue ASAP. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“I would have to say my experience was good, Shawn who assisted me could not have been more friendly, and was never pushy at all. Nice free hot drinks as well. I guess the only downside is cars are all locked, which to be fair most big dealers do the same, so if you haven't got a particular car to view you'd be disappointed as you have to ask for the key to each car which I think can be awkward, imagine doing it 5x lol. But in my case I knew what I wanted and ended up buying it.”

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Posted 2 years ago

Thank you, we will pass your thanks on to Shaun and glad you enjoyed the free hot drinks. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Staff excellent but very disappointed that after spending £18000 on a car there were no floor mats. A small point but important .”

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Posted 2 years ago

Thanks John, we are happy to hear that you found our staff excellent with the way they dealt with you, we do apologies about the lack of floor mats as they are mostly missing when the vehicles come to us. Enjoy your new car and see you again soon.

Posted 2 years ago

“I was very happy with the service from them. Took care of everything.”

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Posted 2 years ago

Thank you Carol, enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Amazing service from Direct Cars with special thanks to Shaun who was very friendly, informative and helpful. No pressure experience would highly recommend.”

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Posted 2 years ago

Thank you Dawn, happy to hear that you enjoyed the service and enjoyed the no pressure experience, we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 2 years ago

“I have bought cars from Direct Cars for over 20 years and use them to service the car too. I was initially disappointed with the valuation of my part exchange, but further investigation proved the valuation to be accurate. The handover of the vehicles went smoothly. I did go back the day after the purchase with a problem and the staff resolved the issue instantly.”

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Posted 2 years ago

Thank you once again for choosing us for your new car, we will look forward to seeing you again in the future.

Posted 2 years ago

“Sales man was helpful ， friendly and polite. He wasn’t pushy which is really important to me as I just do need time to make up my mind. The car is just what I wanted and I am very pleased with it. My only problem is that I haven’t yet got the new log book back from DVLA. I think that is because there was a mistake in the address - 20 instead of 2. Moorthorpe View. I don’t know quite how to sort this out as 20 Moorthorpe view doesn’t exist.”

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Posted 2 years ago

Thank you Jean, it's good to hear that you found your perfect car and enjoyed the experience purchasing from us, I believe that we have now managed to rectify the small discrepancy regarding your address on the V5 and you will receive it very soon. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“as usual no hassle from salesmen just leave customers alone to ,look,at car/cars just polite and considerate thats why i came again thankyou”

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Posted 2 years ago

Thank you, glad to hear you enjoyed the no hassle policy. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Good all round service. Polite salesperson who I felt went over and above by attending on his day off to complete the sale. Car was presented in a clean condition but quite a few areas were polish had not been removed.”

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Posted 2 years ago

Thank you Stewart, enjoy your new car and see you again soon.

Posted 2 years ago

“Bit of a mixed one this. Looking at a ford galaxy Ian was the salesman, very friendly knew what he was talking about not at all pushy. Looking at the car having reserved it 1st it was well presented until I looked in the back & the rear seats were covered in piles of soil/compost, obviously someone had used the car to transport it but had not cleaned up afterwards. Anyway it was the car I wanted purchased after doing a decent deal on my px. Picked up a week later a couple of problems occured which Ian sorted no problem. After a couple of weeks I lifted the rearmost headrests for compost to drop out of them all over the floor, the cleaners need to take more care. Log book arrived with my name wrong can't change it or it will put another owner on the car. So really it was a mixed back pleased with the car & the deal I got, Ian very good helped me with all aspects of the deal no pressure at all (nice bloke) let down with silly things that shouldn't really happen.”

Helpful Report

Posted 2 years ago

Hi Steven, Many thanks for your kind words regarding your dealings with Ian and his friendly, no pressure manner. We are pleased that you are happy with the car you purchased and the deal you were offered. However, we are disappointed to learn that you are not satisfied with the valet on your vehicle, as discussed with you on the phone we will be more than happy to arrange to re-valet the vehicle for you. In regards to the mis-spelling of your name on the V5, this can be easily rectified by us without adding another owner, which I believe you are sending us the document to arrange the amendment. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 2 years ago

“Avery long process to sort it out”

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Posted 2 years ago

Thank you for your review and sorry to hear you felt the process took too long to sort out. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“Ian Whiting was an excellent sales advisor. Knowledgeable and very helpful with my endless questions, very patient with the amount of cars i wanted to look at. Not pushy. Company lost a mark - on the final valet. Car was clean inside and out but cobwebs on outside and small stones inside let it down as it obviously hadnt really been checked even though valet had been ticked on check list. Small detail but noticeable.”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for your review and we will pass on your kind words to Ian. In regards to the valet not being up to our usual high standards with the small details you have mentioned, please accept our apologies. Despite this, we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,139 reviews