Direct Cars Reviews

4.75 Rating 1,078 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

Merchant Metrics


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.78 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield

Direct Cars 5 star review on 7th January 2021

Christopher Pendleton

Direct Cars 5 star review on 22nd August 2019

Charlotte Wallage

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Vauxhall Insignia for a reasonable price, could probably have haggled better as the car had been in stock for sometime but hindsight is a wonderful thing. Presentation of vehicle when collected was excellent, everything done as expected. Disappointments, I thought I had been told that 20 litres of fuel would be put in - they weren't - probably 10 were. Perhaps I misheard Nick the sales man? The tyres are down on tread but only an MOT advisory at 3.0mm. Tyre pressures are all over the place so need to get them sorted and all 3 wiper blades badly smear the windows when on so I need to get a new set. I think it has been 'serviced' hurriedly and a few corners cut.”

Posted 2 months ago

We are sorry our service did not live up to your expectations. It is our goal to ensure every customer receives a great experience.

As discussed, if you return the vehicle to our premises we will investigate the issues you have described and put them right.

Posted 1 month ago

“Excellent service , very helpful , polite staff , would recommend”

Posted 2 months ago

“We had previously bought a car from here a few years ago and they were still the same friendly , helpful people . No rushing or pressure selling just at your own pace viewing. Will definitely come back in the future.”

Posted 2 months ago

“Brilliant no hassle service, I arrived at the showroom and let them know i was there to just have a look. Was informed of how things work and left to my own devises to look around. Any information about the cars was in the windscreens and there was no staff members wondering around trying to catch your eye or anything. The gentleman i dealt with for the sale of my car was down to earth, straight talking and declared everything to us we needed to know, we didn't feel anything was hidden and no pressure for a sale. A great experience and I would certainly consider returning for future 2nd hand cars.”

Posted 2 months ago

“Gave one a lot of help, and nothing was too much trouble for Mick, Senior Sales Manager and the Sales Manager, Dave. - both are very pleasant, constructive and constructive people. I bought my car without even seeing it, and altHough it is, nearly 4 years old, I bought it on tHe Trusting of Mick and Dave. I had it trailered To my home in Bristol. When it arrived, I was staggered at how superbly it had been prepared - amazing.

I have bought many, many cars in my 76 years on the planet, but no garage, car emporium etc have ever reached the heights obtained by Mick, Dave and staff at Direct Cars, Sheffield.

A million thanks to all.

PS The car was delivered witHout an Instruction Manual, which I have only just discovered 10 days after getting the car, but I will bet anyone that the chaps in Sheffield will find me one yesterday !!!!! Dr J R, Bristol”

Posted 2 months ago

Dr J R,

Thank you for your good review!

The missing handbook has been ordered and is on its way to you.

Regards

Posted 1 month ago

“Excellent experience from the first call to collecting my car a few days later its was an easy and quick the was cleaned to a high standard as was the whole of the prep work carried out”

Posted 2 months ago

“Due to the Covid Virus viewing was a little restricted but the whole situation was exellently handled by the staff, so we were able to make a good decision. The web site was very usefull as we could make inital judgments and narrow down our choices. A few more photos of the cars -interiors etc. would have been useful.”

Posted 2 months ago

“Very good”

Posted 2 months ago

“Good service and never felt any pressure. Easy purchase process also.”

Posted 2 months ago

“I'm very satisfied with the vehicle I purchased up to now. The salesman was excellent no pressure applied and everything promised happened. The vehicle was ready bang on time. The whole procedings were covid saf”

Posted 2 months ago

“I was very pleased with my purchase of the ford fiesta diesel I bought”

Posted 2 months ago

“Great experience. Very helpful. Highly recommend direct cars”

Posted 2 months ago

“Couldn’t fault the salesman but need help setting up the phone and sat nav system”

Posted 2 months ago

“Friendly and helpful staff who were clear about what they could and couldn't do in these difficult times.”

Posted 2 months ago

“Excellent customer service from direct cars. Very happy with my new car, no hassle from staff from reserving, to purchasing my car. Thank you to Dave for keeping me updated throughout lock down. Would definitely recommend”

Posted 3 months ago

“Efficient and friendly service”

Posted 3 months ago

“Excellent Service all round from booking the appointment to picking up my new car. Never felt under any pressure at all. Special mention to Ian, nice to see him again, he sold us our last car. Would recommend!”

Posted 3 months ago

“Nice team”

Posted 3 months ago

“I was really pleased to buy from Direct Cars . Dave Milnes was brilliant and supportive as buying a new car is really out of my comfort zone . Good communication and efficient”

Posted 3 months ago

“We were very pleased with how fast and easy things went but there was one minor thing that took the 5th star away... we drove our car off the lot and home Friday, on Saturday it wouldn’t start, we had to pay Rac to get it started which cost us 180, then Sunday it wouldn’t start again to which Rac said it was a bad battery and they would tow us on Monday to have it fixed so we were out 180 pounds and left without a car all weekend due to direct cars mechanics only being in shop Monday-Friday to replace the battery when the car was supposed to have been checked over before we picked it up we couldn’t understand how the battery being in such bad condition was overlooked during the inspection.”

Posted 3 months ago

Direct Cars is rated 4.75 based on 1,078 reviews