Direct Cars Reviews

4.8 Rating 2,214 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,214 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ian Whiting the sales advisor is a personable friendly helpful knowledgeable man the whole process was a great experience.The vehicle I bought is upto now a pleasure to operate.I would recommend direct cars.”

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Posted 1 month ago

Thank you Graham for your kind words and we will be sure to pass them on to Ian. Enjoy your new vehicle and see you again soon.

Posted 1 week ago

“This is our 8th car and each time the buying experience is so easy no hassle from the sales team which is a big tick in my book all the cars we've had have been excellent we still have our Kuga which we've owned for 6 yes now as well as our latest buy only a few days ago keep up the great work all at direct cars. Especially Lan whiting & Nick waddle.”

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Posted 1 month ago

Thanks Nigel for choosing us once again and for your very kind words. Enjoy your new car and we will look forward to seeing you again soon.

Posted 1 week ago

“Pleasure to deal with Ian, happy with the car, I’d go back!!!”

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Posted 1 month ago

Thanks Paul, enjoy your new car and see you again.

Posted 1 week ago

“Great customer service. Explained everything in detail with no pressure to buy. Have already recommended to others go to Direct Cars. Will definitely go back in the future.”

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Posted 1 month ago

Thank you, it's great to know you found our service great and enjoyed our no pressure policy. Enjoy your car and see you soon.

Posted 1 week ago

“Great service”

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Posted 1 month ago

Thank you Tracy, enjoy your new vehicle and see you again in the future.

Posted 1 week ago

“3rd time purchasing a car from Direct Cars at Eckington Sheffield and as always service and treatment second to none even sorting out a few minor problems Thank you to Ian this time”

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Posted 1 month ago

Thanks Susan for choosing us once again, we will be sure to pass your thanks on to Ian. Enjoy your new car and see you again.

Posted 1 week ago

“Saw the car online and drove to Sheffield, a journey of around 2 hours. From start to finish everything was excellent and the purchase ran without hitch. I would have no hesitation in recommending Direct Cars.”

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Posted 1 month ago

Thank you Geraldine, great to hear you found everything excellent. Enjoy your new car and see you again soon.

Posted 1 week ago

“I recently visited Direct Cars after spotting a vehicle online, and I was really impressed with their wide selection. Although I initially came to view just one car, there were plenty of great options on the lot. Luke, one of the salesmen, was very helpful and arranged an on-site test drive, which was a great bonus. One downside was the two-week wait to collect the car due to their high sales volume, which was a bit disappointing. After picking up the car, I experienced a few issues. Direct Cars resolved the first problem quickly, but unfortunately, the same issue reoccurred just hours after getting the car back. They took the car back again and had it for another two weeks. During this time, I felt a bit let down due to the lack of communication—I wasn’t kept updated and felt like I was being pushed to the back of the queue. That changed when I got in touch with Dave, who called me daily with updates and really kept me in the loop. His communication made a big difference. Despite the setbacks, I would still recommend Direct Cars. They addressed all the issues with the car and stood by their service, taking the car back promptly each time. I’m now happily enjoying my new car, and I’d like to thank both Luke and Dave for their support throughout the process.”

Helpful Report

Posted 1 month ago

Hi Claire, Sorry you had issues after collecting your new car and we're sorry you felt you was being pushed to the back of the queue due to the lack of communication at first however this wasn't the case, we're pleased to hear that once you spoke to Dave that this put your mind at ease with his updates and the issues was rectified to your satisfaction. We are also pleased to hear that you found our selection of stock impressive and it's great to hear how helpful you found Luke who helped you with your purchase. Thank you for choosing us and It's great to know you are enjoying your new car and we will look forward to seeing you again soon.

Posted 1 week ago

“The experience was straightforward with no problems encountered.”

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Posted 1 month ago

Thank you for your review, enjoy your new car and see you again.

Posted 1 week ago

“Our family have purchased numerous cars from Direct Cars, no pressure from staff when viewing cars and friendly helpful staff when purchasing the vehicles. Always bring vehicles here for MOT and servicing. Highly recommended.”

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Posted 1 month ago

Thanks Tracey for coming to us once again, enjoy your new car and see you soon.

Posted 1 month ago

“Have used Direct Cars four times now, always had a hassle free no nonsense experience, Dan made things very straightforward which was how we like it. Would most definitely use them again.”

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Posted 1 month ago

Thanks Jonathan for entrusting us once again to supply your new car, we hope you enjoy it and will look forward to seeing you again soon.

Posted 1 month ago

“It was good to be able to browse through the large stock of cars, and when we found some that interested us they were unliocked and we were left to sit inside and get the feel of the vehicle. Further discussion with Luke was unhurried and we didn't feel under pressure. It was good to have a short drive on your premises .Payment and pick up were by mutual arrangement, and went smoothly. A good experience, other dealerships could learn!”

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Posted 1 month ago

Thank you Martin for sharing your recent experience, we're glad to hear everything was to your satisfaction. Enjoy your new car and see you again.

Posted 1 month ago

“Just bought another car from Direct Cars, we have had a few over the years. Compared to other Car Sale showrooms it is one of the best. It is well laid out and you are free to look around with out anyone bothering you, but if you need assistance it is available. I am more than happy with the car and feel the price was reasonable. Direct Cars it my first choice when looking to purchase a car.”

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Posted 1 month ago

Thank you Rachel for choosing us again, enjoy your new car and see you again soon.

Posted 1 month ago

“I have bought many cars from direct They have all been excelent the service is always spot on I would recommend them to any one.”

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Posted 1 month ago

Thanks Peter for coming to us once again, enjoy your new car and we will look forward to seeing you again.

Posted 1 month ago

“No hassle looking for my car Salesman was very friendly and I felt no pressure to buy, also got informed about the commission they were getting for referral for car finance”

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Posted 1 month ago

Thanks Caroline, great to know you enjoyed our no pressure no hassle policy. Enjoy your new car and see you soon.

Posted 1 month ago

“Highly recommend Direct Cars . Trustworthy dealership with a long history”

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Posted 1 month ago

Thank you Paul, enjoy your new car and see you again soon.

Posted 1 month ago

“Excellent! Went to view a car I'd found on autotrader, salesman (Dan) was friendly and not at all pushy. Left us to view the car and we found him when we'd made the decision to buy it. Took us through the paperwork and we picked the car up some a few days later. Very happy with the car and the overall level of service, all jobs I asked to be done were done. The car looks amazing, thank you to everyone at Direct Cars.”

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Posted 1 month ago

Thank you Keith, great to hear you found us excellent and that you are very happy. Enjoy your new car and see you again in the future.

Posted 1 month ago

“Great service and got a good part ex price for my old car . Loads of additional spec on my new car but not reflected in the price”

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Posted 1 month ago

Thanks Irene for sharing your comments about the great service you received, enjoy your new car and see you again soon.

Posted 1 month ago

“Friendly, not pushy and I would definitely buy from them again.”

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Posted 1 month ago

Thank you Paula, enjoy your new vehicle and see you again soon.

Posted 1 month ago

“Easy to view the fairly large and different selection of vehicles, no pressure from salespeople (you have to approach them if you want to have a closer look/test drive). No complaints from me”

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Posted 1 month ago

Thanks Trevor, enjoy your new car and see you again in the future.

Posted 1 month ago

Direct Cars is rated 4.8 based on 2,214 reviews