Direct Cars Reviews

4.8 Rating 2,140 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,140 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was fantastic with Direct Cars. We were left to look around the vehicle we were interested in without any pressure or hassle. Direct Cars also has an on-site vehicle test circuit, which is convenient to have a test drive with. The premises were spotless and the staff were all extremely friendly and helpful. The vehicle we have bought is just what we hoped for. We would definitely use Direct Cars again in the future! Highly recommend!”

Helpful Report

Posted 1 year ago

Thank you Ben, glad you enjoyed the no hassle no pressure experience. Enjoy your new car and see you again.

Posted 1 year ago

“Good quality car at the right price, good experience in buying with expert salesperson (Ian) who takes time to match you up with the correct car for your requirements, well pleased.”

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Posted 1 year ago

Thank you David, glad to hear about your recent experience and we will pass your kind words on to Ian. Enjoy your new car and see you again in the future.

Posted 1 year ago

“Very helpful friendly staff. Leave you to look at cars but are there for any questions. Very approachable. Shaun was very helpful and reassuring with all questions would highly recommend”

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Posted 1 year ago

Thank you Sarah, enjoy our new car and see you soon.

Posted 1 year ago

“Brilliant my experience was very good my sales rep Neil Wardle was very helpful and was able to answer all the questions I had it was the first car I have purchased from Direct Cars and would recommend any body to give them a go”

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Posted 1 year ago

Thanks Michael, lovely to hear about your recent brilliant experience. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Tom was very helpful no pressure to buy visited twice before buying with no pressure. Would have liked a follow up call as we asked about the boot shelf but didn’t get an answer”

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Posted 1 year ago

Thanks Tracey, glad you enjoyed the no pressure attitude that we adopt by all our staff and we will pass your comments on to Tom. Enjoy your new car and see you soon.

Posted 1 year ago

“Excellent sales advisor, Ian Whiting and would definitely recommend direct cars”

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Posted 1 year ago

Thank you Tracey, we will pass your kind comments on to Ian. Enjoy your new car and see you soon.

Posted 1 year ago

“Shaun the sale's man was pleasant and helpfull and that made a big difference instead of been hasseld”

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Posted 1 year ago

Thanks Peter, lovely to hear that you enjoyed our no hassle policy. Enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Purchased a Jaguar XF from Direct Cars. Shaun Palmer was their salesman and he was extremely helpful and not pushy. I picked up the car just over a week later and on the way home there was a problem with a warning light and so I contacted Shaun. They immediately offered to supply a courtesy car and took the car back to Sheffield for repairs. These were done very quickly despite the bad weather. I now have the car back and there are no further issues. Thankyou to all at Direct Cars.”

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Posted 1 year ago

Thank you Gary, great to read your comments about your recent dealings with us and despite the small issue you had that everything's is now all ok. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 1 year ago

“We found our perfect car at direct cars. The sales man shaun palmer was really nice he left us to look around the car and take it for a spin he didn't put any pressure on us he was friendly yet explained the process very clearly making us feel comfortable. Highly recommend shaun.”

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Posted 1 year ago

Thank you Sean, great to hear that you enjoyed the no pressure policy we adopt and we will pass your kind words on to Shaun. Enjoy your new car and see you again soon.

Posted 1 year ago

“Hi just like to say how proffesional Shaun was made everything so easy myself and my daughter have had numerous cars off him he is a credit to your team. Thanks Shaun.”

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Posted 1 year ago

Thanks Philip, we will pass your kind comments on to Shaun. Enjoy your new car and see you again soon.

Posted 1 year ago

“Tom Breeze greeted us and showed us around the car. Very satisfied with the service. They have a good selection of cars to suit all requirements. I would recommend Direct Cars.”

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Posted 1 year ago

Thank you Martin, great to here that you are another one of our very satisfied customers. Enjoy your new car and see you again soon.

Posted 1 year ago

“Excellent staff who leave you alone to browse their available stock. The staff are very friendly, knowledgeable and professional. Excellent customer service”

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Posted 1 year ago

Thanks Keven, glad you enjoyed our excellent service and no pressure policy. Enjoy your new vehicle and see you again in the future.

Posted 1 year ago

“Very good they are all very nice people very helpful”

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Posted 2 years ago

Thank you John, enjoy your new car and see you again soon.

Posted 2 years ago

“I purchased a 420i XDrive Gran Coupe from Direct Cars recently and they were extremely helpful throughout the process. As I live in London I spoke over to phone to the team and they answered every query sent detailed pictures and were really polite. Pickup was a breeze with all issues on the car rectified before I arrived. Special thanks to Luke who amazing in helping me with the entire purchase from beginning to end. I would recommend Direct Cars and definitely purchase from them in the future!”

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Posted 2 years ago

Thank you Adam, lovely comments to read about your recent experience and we pass your thanks on to Luke. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Excellent service. Helpful efficient and accommodating, especially with trade in. Shaun Palmer friendly and no rush/pressure.”

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Posted 2 years ago

Thanks Andrew, happy to hear you enjoyed the excellent, no pressure you service you received from Shaun. Enjoy your new car and see you soon.

Posted 2 years ago

“Excellent service from Luke he was very good from start to finish. It was refreshing to find a salesman that was not pushy.”

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Posted 2 years ago

Thank you Anthony, we will pass your kind comments on to Luke. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Direct Cars is an excellent place to look for a new car. There is a wide selection to choose from and are well priced. The staff are also easy to deal with and do not pressure you into a sale. This means that looking for the right car is not a stressful experience. Highly recommended.”

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Posted 2 years ago

Thank you Thomas, we are happy to hear you enjoyed the no pressure policy we adopt. Enjoy your new car and see you again soon.

Posted 2 years ago

“I arrived at the agreed time to find everything ready for me to collect the car. My part exchange car was checked with out problem and all the paperwork dealt with quickly. The only suggestion I have to improve your service is the extra charge for cleaning the new car and 10 litres of fuel. Given the cost of cars it might be better to absorb that charge into the cost of the vehicle. I am pleased with my new car and so far all is very good.”

Helpful Report

Posted 2 years ago

Thank you Nicholas, we are happy to hear that you and a positive experience, in regards to the £60 extra charge which was for our pre-delivery package also included the vehicle being serviced and 12months MOT not just a re-valet and 10 litres of fuel. We do you hope you are enjoying your new and will look forward to seeing you again in the future.

Posted 2 years ago

“I bought a Vauxhall Astra GTC from Direct Cars online. When I picked the car up it was exactly as described in the advert...perfect! The Salesman Tom was fantastic and handled everything prior to my arrival for collection. The whole process was a breeze and Tom was a star. Although I had misgivings about purchasing a car without even seeing it, and being up in Newcastle, I needn't have worried at all. The price was very competitive also, I have since seen the same model car for considerably more in other garages. I can not recommend Direct Cars enough, they really are a class outfit and I will be back when it's time to change. Thank you Leon Gingell from Newcastle”

Direct Cars 5 star review on 5th March 2023

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Posted 2 years ago

Thank you Leon for your lovely comments and trusting us to help you complete your purchase remotely, we will pass your kind words on to Tom. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Faultless experience making the purchase of my new car. Great honest explanation and very helpful. Would certainly recommend and make another purchase when required. Thanks to Shaun. Thanks and very pleased with the car.”

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Posted 2 years ago

Thanks Kevin, glad you enjoyed your recent experience with us and we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,140 reviews