Direct Cars Reviews

4.8 Rating 2,409 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,409 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't thank Tom enough for his help with the purchase of my new car. I didn't encounter one single issue, it was a seamless and timely process. No expense was spared to ensure the car was of a very high standard for when I collected it. Thank you”

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Posted 7 years ago

“Really happy with service Andy Benton sales advisor was a lovely pleasant man. Happy with car and cost.”

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Posted 7 years ago

“The staff were extremely helpfull,especially Jack who dealt with me,good customer satisfaction from me and my husband,will definitely recommend to other potential car buyers.”

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Posted 7 years ago

“This is our fourth vehicle purchased from Direct Cars. On each occasion the service has been truly first class; very courteous staff, and excellent trade in deals. We would not purchase a vehicle anywhere else.”

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Posted 7 years ago

“The man who helped me was absolutely lovely, it was my first time buying a car from a dealership but he made me feel really comfortable, he wasn’t too pushy but still let me know about everything I needed. I left very happy and I just want to say a massive thank you to nick for all his help!”

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Posted 7 years ago

“A very happy and pleasant experience. No high pressure salesmen. Having made my mind up the sale was completed with no fuss or stress. Thank you Direct Cars”

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Posted 7 years ago

“No pressure agents and accountent fine would highly recomend car fine 10 out of 10 well done to your team”

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Posted 7 years ago

“Hi this is my 3rd car from direct cars aboustly magic to do business with salesman a one thanks”

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Posted 7 years ago

“Love my new car picked it up 21/1/19 Found the staff very helpful and professional and very friendly would definitely recommend Direct Cars”

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Posted 7 years ago

“As a returning customer we had, yet again a great experience. Staff were friendly without being too pushy. The service was excellent. Everything ran smoothly, everything was explained clearly and all promises made were kept. Staff took the time to welcome you everytime you entered the building, even the staff who weren’t directly attending to you. One of the staff even remembered serving us with the car we were trading in from 5 years ago. As a customer service manager myself, these would be the qualities I would expect from my staff. If I was to add one comment, my wife recently bought a new car from a Hyundai garage. They had coffee and fresh water available at all times to customers, free of charge. This was a great touch, and one to think about for Direct Cars. Nothing makes people more comfortable than offering a drink. We did buy a drink from your machine while we waited for a test drive and 50p doesn’t break the bank, but when you’re spending the amount of money we were a free drink would be a great bonus. Thanks again for another great experience.”

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Posted 7 years ago

“Very efficient”

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Posted 7 years ago

“Very good and friendly customer service”

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Posted 7 years ago

“Car PDI’d before pick up, found out the next day there was a crack in the windscreen. Also car had to be returned to replace shock absorbers as the ride was terrible but the car passed PDI with no mention of faults? Repairs were carried out with minimal fuss though, still has crack in screen.”

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Posted 7 years ago

“Really good experience, sales person really helpful - small problem with a slight dent in the car which I am assured will be resolved at my convenience - will certainly recommend”

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Posted 7 years ago

“Excellent service, no pushy sales and great part exchange for my previous car. Left alone to make my own decision, would highly recommend.”

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Posted 7 years ago

“Great service, very friendly, everything ready on time. Thank you.”

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Posted 7 years ago

“Jackpot, Finally dealing with Mature Professionals and none of those juvenile cowboys! Excellent choice of cars which are priced well.”

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Posted 7 years ago

“Great service. Very friendly and helpful staff. Would use again.”

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Posted 7 years ago

“Excellent service. Knowledgeable selling staff. Quick and efficient”

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Posted 7 years ago

“My first experience of dealing with direct cars was excellent. I was left alone to make my decision, and a price match with another major car provider was achieved without any difficulty at all. The salesman. Andy Benton, treat us with care and professionalism and met our requests with positivity and nothing was too much trouble for him. All the staff we spoke to were very friendly and knowledgeable and I would have no hesitation in recommending this supplier to others and will certainly use Direct Cars again in the future.”

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Posted 7 years ago

Direct Cars is rated 4.8 based on 2,409 reviews