Direct Cars Reviews

4.8 Rating 2,263 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,263 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well looked after from start of purchase to the completed process. Ian Whitting, Sales Advisor was my main contact. Have used Direct Cars before & will probably use again, good customer service!”

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Posted 6 years ago

“Friendly approachable staff, really relaxed didn’t feel pressured!”

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Posted 6 years ago

“Excellent dealership. Good value and service. Personnel always friendly and helpful. I dealt mostly with Darren Martin and he was great.”

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Posted 6 years ago

“Everything went smoothly and courteously as always ,have bought previous cars from here”

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Posted 6 years ago

“Great people and fantastic service. Highly recommended. Thanks to all the Team.”

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Posted 6 years ago

“Absolutely love the service from start to finish Nick was Lovely!! All the staff were great! Thank you!”

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Posted 6 years ago

“Really good customer service from shaun, looked after us really well, did the work promised upon ordering the car and even few little bits that they picked up on check, we're still awaiting a button for the drivers seat which is to be sent out in the post but other than that would definitely recommend.”

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Posted 6 years ago

“I purchased a car from Direct Cars about 10 years ago and was satisfied then. When I found the car I was looking for this time at Direct Cars I was very happy to deal with them”

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Posted 6 years ago

“I purchased My car from direct cars a few weeks ago, I contacted them arranged to travel to view the cars I was interested in on Saturday, and was told there and then I could pick the Car up Wednesday! Everything was hassle free, no complications & made my life a lot easier. Couldn’t rate them enough!!”

Direct Cars 5 star review on 30th May 2019

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Posted 6 years ago

“Good choice of cars, sales were very attentive to my requirements and very helpful with my final purchase!”

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Posted 6 years ago

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“Purchase and trade-in went very smoothly. Salesman (Tom) made it a painless experience.”

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Posted 6 years ago

“Always get our cars from Direct Cars as good value, a friendly service and very helpful should anything go wrong.”

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Posted 6 years ago

“Brilliant service, didn’t mess us around at all and excellent after purchase service”

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Posted 6 years ago

“This being my third car from Direct Darren Martin was very helpfull couldn't do enough no problems”

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Posted 6 years ago

“can highly recommend direct cars best experience for me buying car from here would buy from them again in future thank you :)”

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Posted 6 years ago

“Excellent choice of cars. Good prices. Really helpful salesman. Felt looked after.”

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Posted 6 years ago

“Overall experience really good so far. Salesman rob was very helpful but not pushy. Felt business manager condescending when we declined his up selling. Very happy with car to date, have contacted Debbie in service department to look at small problem and she was extremely helpful and knowledgeable. Hopefully after sales service will meet same high standards.”

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Posted 6 years ago

“I've never had a problem with my dealings with Direct Cars, especially at this occasion when I bought my new car. Quick, simple and extremely helpful. Great customer service especially when I received my follow up phone call.”

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Posted 6 years ago

“Excellent service. No hassles and no pressure sales. Would recommend to others.”

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Posted 6 years ago

Direct Cars is rated 4.8 based on 2,263 reviews