Direct Cars Reviews

4.8 Rating 2,528 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,528 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 23rd October 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was treated well and not put under any pressure to buy. The purchase went through smoothly.”

Helpful Report

Posted 2 days ago

Thankyou for your review and for choosing us for your new car. We are glad you felt well treated and liked our no pressure policy. Enjoy your new car.

Posted 1 day ago

“I bought a lovely little car from here, just alittle run around, I found Andrew & Direct cars to be fair, After buying the car I got a few spare parts that I wonted to improve the appearance of the car as it was an older car and there was alot of scratches on the interior door and the gear stick was badly scratched. I mentioned this to direct cars and they gave me £100 pounds towards the gear stick & getting a new one out of a good will gesture I thought this was very good of them I would definitely recommend direct cars especially as they are a family run business”

Helpful Report

Posted 2 weeks ago

Thankyou for your kind words and we are glad you are happy with the gesture we made. Thankyou for your business and enjoy your new car.

Posted 1 week ago

“Easy and direct sale as promised!”

Helpful Report

Posted 2 weeks ago

Thankyou for your kind words. Enjoy your new car and see you again.

Posted 2 weeks ago

“Friendly and Professional service. Felt welcomed, the staff were answered all questions.”

Helpful Report

Posted 3 weeks ago

Thankyou for your kind words. We hope you enjoy your new car!

Posted 2 weeks ago

“Love the sales but when we paid for a mot and service and not even have screen wash in and also the washers don’t work not good enough”

Helpful Report

Posted 1 month ago

Hi Tracey, We're delighted to hear you enjoyed our sales process when you made your purchase, however we are sorry to hear you are having issues with your windscreen washers. If you would like to contact our aftersales department and we will be happy to arrange for this to be rectified. We hope you are enjoying your new car and we will look forward to seeing you again soon.

Posted 1 month ago

“Andrew helped me purchase my car, very helpful patient and supportive. Brilliant customer service. Would definitely recommend.”

Helpful Report

Posted 1 month ago

Thanks Amelia for your kind words, we'll be sure to pass them on to Andrew. Enjoy your new car and see you again soon.

Posted 1 month ago

“Good customer service, No pressure selling”

Helpful Report

Posted 2 months ago

Thank you Terence, good to hear you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 2 months ago

“Great selection of Cars. Easy to deal with. No frills. Not much movement when negotiating, which maybe a positive. More interested in selling extra warranties than what I was getting part of my package. I did not get the service mot and 10 litres of Petrol for £99. I thought that would be standard buying a car for over £18k.”

Helpful Report

Posted 3 months ago

Thanks Andrew for sharing your comments, glad to hear you found us easy to deal with. Enjoy your new car and see you in the future.

Posted 2 months ago

“Luke was very helpful and knowledgeable when looking at different cars. The team in general was very helpful!”

Helpful Report

Posted 3 months ago

Thanks Amie for your kind comments, enjoy your new car and see you again soon.

Posted 2 months ago

“I docked a star because I thought the sales person could had spent more time with us explaining the vehicle functions when we collected it. As it was because there was no user guide in the vehicle it was a case of trial and error!”

Helpful Report

Posted 3 months ago

Thanks Mavis your comments, we apologise that our sales advisor wasn't as attentive as they could have been. Despite this we hope you are enjoying your new car and look forward to seeing you again soon.

Posted 3 months ago

“service was great from test drive to purchasing (straight forward). Had an issue with automatic stop/start, called in person to inform them, the had our details and woulf let the service team know on Monday as the servix=ce team don't work weekends, didn't here anything, we then emailed them and got an answer quite quickly, sorted a day and time - got it fixed no problem”

Helpful Report

Posted 3 months ago

Thank you for your kind comments, we apologise about the small issue you experienced but are glad it was soon sorted to your satisfaction. Enjoy your new car and see you again in the future.

Posted 3 months ago

“Pleasant buying experience. Very friendly and engaging staff.”

Helpful Report

Posted 3 months ago

Thank you Jayne for sharing your kind words, enjoy your new car and see you again soon.

Posted 3 months ago

“Great service, never felt pushed into purchasing a vehicle. Luke was brilliant very helpful and honest. He gave clear advice and even purchased car tax from post office the day I collected the vehicle as I was coming from Coventry to collect the vehicle I would recommend Direct Cars”

Helpful Report

Posted 5 months ago

Thank you David for your great comments, enjoy your new car and see you again in the future.

Posted 4 months ago

“I was disappointed to be only offered an internal test drive in the yard and felt I could not get a good test of the car. I was surprised to find that the car had to be paid for it in full before the car was brought around for us to inspect it after having work done to make sure I was happy with it . The car was prepared very satisfactory as it happens and we was very pleased with our purchase thank you .”

Helpful Report

Posted 5 months ago

Hi, We apologise that you felt disappointed with the unaccompanied internal test drive in our compound, however if we had known this we could have arranged for you to have an accompanied test drive on the local roads if required. Our company policy for vehicles to be paid in full before collection can be relaxed in certain situations if needed and we are sorry if this wasn't communicated to correctly at the time. Despite the above points, we are pleased to hear everything was to your satisfaction and we do hope you are enjoying your new car and we will look forward to seeing you again in the future.

Posted 5 months ago

“My interaction with Direct Cars was as a customer buying from the website but not seeing the car in person. I was sent a video of my vehicle and photos as well. All my queries were answered . I am pleased with my new car, the only downside was it came with no mats and the two new tyres it needed to pass it’s MOT were Chinese! .”

Helpful Report

Posted 6 months ago

Thank you Lesley for taking advantage of our home delivery service and we're happy to hear you are pleased with it. Enjoy your new car and speak again soon.

Posted 6 months ago

“Only had my new car for 2 weeks and there was a fault came on my dashboard. Called them up and reported the fault. They couldn't do the transport to collect my car. But paid for my transporter to pick it up and drop off. They called me the very next day and told me my car was repaired and ready for collection.”

Helpful Report

Posted 6 months ago

Thanks Vicky for sharing your feedback, we're sorry to hear you had a small issue but are pleased to hear it was rectified quickly to your satisfaction. Enjoy your new car and we will look forward to seeing you again.

Posted 6 months ago

“The overall experience of purchasing was great. We required some scratches removing from the vehicle which they did. However we are waiting on the rear view mirror to be replaced which Matthew has assured us will happen. An we are waiting to be informed when this part is to arrive at Direct Cars.”

Helpful Report

Posted 7 months ago

Thank you Curtis, we're happy to hear you found the experience great and we'll be in touch soon once the new mirror arrives. Enjoy our new car and see you soon.

Posted 7 months ago

“No pressure service. Everyone so helpful but happy to leave you alone if all you want to do is browse. We’re more than pleased with our new car and would highly recommend Direct Cars. One slight critisism, and a very minor one is that our new car needed a service msg board resetting which, I was told, was a 20 minute job. It should have been done before we collected the car yet we’ve had to wait 3 weeks for the issue to be addressed.”

Helpful Report

Posted 7 months ago

Hi Paul, Thank you for your kind words and we are pleased to hear you enjoyed our no pressure service, we would also like to offer our apologies for the wait in getting the service light reset. Enjoy your new car and we will look forward to seeing you again.

Posted 7 months ago

“Lots of cars , easy to view with no pressure”

Helpful Report

Posted 8 months ago

Thank you Susan, we're pleased to hear you enjoyed our no pressure policy. Enjoy your new car and see you soon.

Posted 8 months ago

“Overall it's ok!!”

Helpful Report

Posted 11 months ago

Thank you, enjoy your new car and see you again soon.

Posted 11 months ago

Direct Cars is rated 4.8 based on 2,528 reviews