Direct Cars Reviews

4.8 Rating 2,211 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall was good but not willing to negotiate on trade in or price paid for new car. Then i was charged £50 for new number plates with direct cars logo on.The original plates would have been fine. Thought it was a bit cheeky to charge me for your advertising. Also no mats supplied with car. Penny pinching mentality. The sales adviser was very good and helpfull.”

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Posted 6 years ago

“My daughter has now got the car of her dreams she's delighted with it”

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Posted 6 years ago

“Had a helpful salesman called Shaun- felt like he did as much as he could to accommodate. Plenty of choice with 100’s of cars although I knew which car I was viewing. Would recommend.”

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Posted 6 years ago

“I liked the setup at your show area. Being able to walk around and view all the cars and see the details clearly displayed in tbe windows. Only when we were ready to speak to one of your sales people did they get involved. Tom Breeze was our contact and he handled all of our questions and the test drive very well. We were very happy to buy the car from Direct Cars. Ken”

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Posted 6 years ago

“Pleasant experience and I have been well impressed. Will see you next time I need a car 🚙”

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Posted 6 years ago

“Good but Matt was missing”

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Posted 6 years ago

“No pressure, friendly and helpfull, advisories on mot put right, very happy”

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Posted 6 years ago

“They do what they say on their posters.”

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Posted 6 years ago

“Needed a second car.Recently bought from Direct Cars,no hassle sales,had an issue with previous purchase which was quickly sorted.One point with the recent purchase.I was disappointed with the interior valet.”

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Posted 6 years ago

“Prompt, good service”

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Posted 6 years ago

“Nice car well prices sales man not to pushy shame who ever polished it has took the paint of my rear door but by this point nothing i could do as id piad for the car but overall very happy”

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Posted 6 years ago

“Very pleased with service given. IAN was extremely helpful and I would definitely recommend direct cars John wilson”

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Posted 6 years ago

“Very good except for lack of spare ign" key & official log book {both promised].”

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Posted 6 years ago

“I got the car I was looking for at a good price.”

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Posted 6 years ago

“Overall the service was good. Was mis-informed about receiving my fiancé documents, had to phone Barclay,s head office myself and request them being sent to me . Still have not received my documents at this moment ?”

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Posted 6 years ago

We're sorry you've had problems getting your finance documents. After investigation it looks like the email address on file had a small mistake. We've contacted Barclays to correct this, and they're sending your documents on to you now. We're sorry for the inconvenience, and hope you're enjoying your new vehicle.

Posted 6 years ago

“Not pushy, friendly and helpful throughout”

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Posted 6 years ago

“Was shown the car I was interested in buying. The sales person was very helpfull, he left me to view the car in my own time ,not rushed or pressured into a sale. Took the test drive .was impressed with all aspects of this car sales company . Would recommend to anyone.”

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Posted 6 years ago

“I am very happy with the car i have bought from Direct Cars. In the main the service was good. Robert Hendzell was very pleasant. Initially i had a problem because when i expressed interest in a car no one was returning my calls and they said i couldnt get an AA inspector to test drive the car. I nearly backed out completely at this point.”

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Posted 6 years ago

We're sorry you had difficulties at the start of your experience. To be clear: we welcome inspections by third parties, as we believe the quality of our stock will speak for itself. However it is a rare request, and as a result the member of staff who you spoke with initially didn't realise we offered it. We have reminded all staff we do offer this service. Enjoy your new vehicle!

Posted 6 years ago

“Got brilliant service no pressure.”

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Posted 6 years ago

“I am very happy with the Skoda I bought from Direct cars I was not happy that I had to replace both front tyres within six weeks of purchase otherwise very happy”

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Posted 6 years ago

Direct Cars is rated 4.8 based on 2,211 reviews