Direct Cars Reviews

4.8 Rating 2,163 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,163 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 19th April 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always been put off going to car show rooms because of pushy sales people but this was different. I felt so comfortable. I was able to look round the cars and in them with no pressure at all and when i was speaking to the sales man he was very friendly and very helpful. Would highly recommend direct cars to anyone.”

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Posted 3 years ago

Thank you Christopher, we are happy that you felt comfortable with our no pressure policy. Enjoy your new car and see you again soon.

Posted 3 years ago

“Makes buying a secondhand car easy. No hard sell, straight forward down the line, that's why they are successful at what they do”

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Posted 3 years ago

Thanks Mark, glad you enjoyed our straightforward approach. Enjoy your new car and see you again soon.

Posted 3 years ago

“Overall I was left feeling disappointed and underwhelmed. I was not offered car mats which was a shame. However this is very minor. I am disappointed as I paid the deposit a week before collecting the car, I called ahead the morning of collection to ensure everything was okay and I was told the car was on the line up ready to be cleaned. I was handed the keys, and took a look inside the car. I immediately saw that the car cleanliness was mediocre at best, with sand in corners, dirty vents, splash water marks etc. I then noticed bird poo on the front grill and asked for this to be cleaned off. This was done with a bottle of spray and a wipe and I was never offered for this to be washed down properly nor was there a small apology. Having collected the car on my break at work I didn’t have heaps of time so then decided to leave. After spending some time cleaning the car after purchase, I took a look at a video taken late august - which was when I first looked at the car - and noticed that the bird poo mentioned earlier was already there. Unfortunately it seems my car had not been cleaned at all between first looking at the car, coming back to test drive it, and then finally collecting it. This leaves me feeling that it was merely a run of the mill purchase and not the service I would expect.”

Helpful Report

Posted 3 years ago

Hi Emily, we apologise that your experience and the valet of your new car has not met our usual high standards. We endeavour to always make sure that the vehicles are presented to be the best they possibly can and we strive to give great customer service to everyone. I believe we have arranged for you to bring your car back to us so we can fully re-valet it and hopefully rectify the situation. However despite all this we hope you are enjoying your new car and that we will see you again in the future.

Posted 3 years ago

“I’ve used direct cars a few times now and always been happy. The staff are always very helpful and never pushy which is important to me.”

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Posted 3 years ago

Thank you Mark, it was a pleasure to once again do business with you. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“This is our second purchase and once again excellent customer service no pressure good trade in value offered and picked the car up in 2 days. Thanks Adam who did a great job!”

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Posted 3 years ago

Thanks Alan for once again choosing us for your new car, we will look forward to seeing you again soon.

Posted 3 years ago

“Very helpful and informative.”

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Posted 3 years ago

Thank you James, enjoy your new vehicle and see you again in the future.

Posted 3 years ago

“My partner and I recently bought a 4 Series Gran Coupe from Direct Cars. Had the pleasant experience of being sold the car by Nick who was friendly, approachable and great throughout. No pressure and felt very different to the usual car dealerships who try to take you for a ride. Part exchanged my own car without any fuss or hassle too which was great. Would definitely recommend.”

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Posted 3 years ago

Thanks Richard. Glad you enjoyed your experience and Nicks friendly no pressure approach. Enjoy your new car and see you again soon.

Posted 3 years ago

“Excellent experience with Direct Cars. Have already recommended to others. Would not hesitate to buy future cars from them. Great customer experience. Great new car.”

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Posted 3 years ago

Thank you Christine, we are happy you enjoyed your experience buying from us and that you have already recommended us to other people. Enjoy your new car and see you in the future.

Posted 3 years ago

“Good selection of vehicles at reasonable prices, helpful sales staff. The vehicle I bought was serviced and very well presented. My only disappointment was that I could only “test drive” in the rear car parking area, fortunately when I got it out on the road I was very pleased with the drive, not sure where I would have stood if I didn’t though!?”

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Posted 3 years ago

Thanks Paul, we know the current test drive procedure is not ideal with the current COVID situation but we thank you for understanding and hopefully we will be able to get back to "normal" soon. Enjoy your new vehicle and we do hope to see you again soon.

Posted 3 years ago

“No pressure selling , relaxed friendly atmosphere , happy with trade in price given Sales Advisor Ian Whiting helpful and friendly and a credit to Direct Cars”

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Posted 3 years ago

Thank you Bryan, we are glad you enjoyed our relaxed, friendly atmosphere. We will pass your kind words on to Ian, enjoy your new car and see you again soon.

Posted 3 years ago

“Great description of the car which is perfect in every way - simply no complaints. Ian, thank you for making the transaction simple and accurately describing the vehicle. I am very happy and would purchase again from you.”

Direct Cars 4 star review on 5th September 2021

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Posted 3 years ago

Hi Gary, we will pass your thanks on to Ian. Keep enjoying your new vehicle and we will look forward seeing you again in the future.

Posted 3 years ago

“Great range of car stock, paired with amazing service from initial inquiry to collection. I would highly recommend.”

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Posted 3 years ago

Thank you Trevor, enjoy your new car and see you again soon.

Posted 3 years ago

“Hidden fee. Includes token petrol and wipe round with shiny sticky sponge.”

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Posted 3 years ago

Sorry you felt that the optional £60 pre-delivery package fee was a hidden cost, it did also include a service, MOT (if less than 6 months remaining), re-valet and 10 litres of fuel. If you had chose not to pay the above wouldn't have been done just a safety PDI check, so we believe it is good value for money. However, we hope you are enjoying your new vehicle and that we will see you again in the future.

Posted 3 years ago

“Excellent service from the initial enquiry right thru to driving the car off the forecourt. The sales staff were great not pushy and answered questions honestly and provided evidence to support the history of the vehicle as requested. Would highly recommend Direct Cars and would certainly use them again myself.”

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Posted 3 years ago

Thank you Georgina for your kind words, we always aim to be honest and upfront from the beginning as you experienced. Enjoy your new car and we will see you again in the future.

Posted 3 years ago

“Ian Stirling was very efficient and friendly. We were extremely pleased with the service given.”

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Posted 3 years ago

Thanks Malcolm, we are glad to hear about the service you received from Ian and we will pass on your kind words to him. Enjoy your new vehicle and we will look forward to seeing you again.

Posted 3 years ago

“Nick the salesman was very nice and attentive. The only gripe is paying for a valet that was not up to scratch, with marks on the seats”

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Posted 3 years ago

Thank you Ronald, I believe we have had your vehicle in and rectified the issues and that it is now up to your satisfaction. Enjoy your new car and we will see you again soon.

Posted 3 years ago

“What brilliant service”

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Posted 3 years ago

Thank you Thomas, we are happy you that enjoyed the service you received. Enjoy your new car and see you again in the future.

Posted 3 years ago

“From start to finish no problems and always willing to help.”

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Posted 3 years ago

Many thanks James, enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Very good service. Mr Thomas breeze was excellent to deal with overall very happy and very satisfied with his customer service.”

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Posted 3 years ago

Thank you Richard. We are pleased you was happy with the service you received, enjoy your new car and see you again in the future.

Posted 3 years ago

“I can recommend this company for their future car purchase. Helpful sales staff , workshops and valeting.”

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Posted 3 years ago

Many thanks David. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,163 reviews