Direct Cars Reviews

4.8 Rating 2,213 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

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“Very friendly customer service from Tom who help me with my purchase, never made me feeling rushed into a decision and always went that extra mile. Highly recommend Direct Cars.”

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Posted 3 years ago

Thank you Heather, we will pass your kind words on to Tom. Enjoy your new car and we will look forward to seeing you again.

Posted 3 years ago

“Excellent service, helpful staff .”

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Posted 3 years ago

Thanks, we are pleased to hear that you enjoyed the level of service you received. Enjoy your new car and see you again soon.

Posted 3 years ago

“No hassle car sales.”

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Posted 3 years ago

Thank you, we are pleased you enjoyed our no hassle approach. Enjoy your new vehicle and see you again in the future.

Posted 3 years ago

“Good and Efficient Service during very difficult times.”

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Posted 3 years ago

Thank you Edward, enjoy your new vehicle and we will look forward to seeing you again soon.

Posted 3 years ago

“Good experience from start to finish. Ian was a very friendly but not pushy sales man.”

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Posted 3 years ago

Thank you for your review, enjoy your new car and see you again soon.

Posted 3 years ago

“Bought a car 22nd December drove it once engine management light came on service centre shut all Christmas went back to direct cars 5th January picked it back up 7th January for it to go straight back in the same day engine management light still on lesson learnt never buy a car at christmas”

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Posted 3 years ago

Hi Julie, sorry to hear you had an issue with your vehicle so close to Christmas whilst our after-sales department was closed for the festive period. I believe we made arrangements for you to bring your vehicle in as soon as we re-opened and that the small issue is now resolved. Apologies once again and despite this, we do hope you are enjoying your new vehicle and we will see you again in the future.

Posted 3 years ago

“Excellent service and very happy with the deal”

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Posted 3 years ago

Thank you Victoria, we are glad you are happy with the service you received. Enjoy your new car and we look forward to seeing you again in the future.

Posted 3 years ago

“Welcoming, pleasant,informative”

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Posted 3 years ago

Thank you, we are pleased you enjoyed our welcoming atmosphere. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Very easy to deal with our salesman was lovely would definitely use again”

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Posted 3 years ago

Thank you for your kind words, enjoy your new vehicle and we look forward to seeing you in the future.

Posted 3 years ago

“Great service by Adam. It is nice to just be left to roam the cars and that is part of the reason I always come back :)”

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Posted 3 years ago

Thanks Sarah, we will pass your kind words onto Adam. Enjoy your new car and we look forward to seeing you again.

Posted 3 years ago

“Very good customer service. Shaun was very helpful. I warmly recommend.”

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Posted 3 years ago

Thank you Jean, enjoy your new car and we will look forward to seeing you again soon.

Posted 3 years ago

“All very good just one thing the registration document I think you should have done that on line at the garage and not gave me the last owners details.ie name and address as the last garage I bought a car from did it all.”

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Posted 3 years ago

Hi Paul, we gave you the V5 to register in your name and tax at the post office as the previous keeper was registered disabled, which unfortunately couldn't be completed online which in most cases we would have done. We are glad you had a very good experience, enjoy your new car and see you again in the future.

Posted 3 years ago

“Great service very friendly and welcoming. My brother bought a car from the same company and salesman and recommended them to me. Really appreciate all the help from Nick Especially”

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Posted 3 years ago

Thank you Katie, we are pleased to hear that you had a great experience, also pass on our thanks to your brother for recommending us to you. Enjoy your new car and we will look forward to seeing you and your brother again in the future.

Posted 3 years ago

“Unfortunately the excellent sales service provided by Andy was thwarted by the failure to carry out the check efficiently which meant the car was supplied without a SUV card for the Sat Nav which meant I had to borrow one in the meantime. It is now more than a week since taking delivery and I still have not received a card. I am expecting a delivery urgently together with a good Will gesture.”

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Posted 3 years ago

Hi Raymond, we apologise that the SD card was missing for the Sat Nav when you initially purchased the car, a new one was ordered straight away but unfortunately, hadn't arrived when you collected the car, this was immediately posted to you via recorded delivery when it arrived and should now be with you. However, despite this issue we hope you are enjoying your new car and we will see you again in the future.

Posted 3 years ago

“Excellent service and smooth process end to end. Thankyou.”

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Posted 3 years ago

Thank you Raymond, happy to hear you liked the service and process we provide. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Easy and straight forward process. Good service. Would recommend.”

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Posted 3 years ago

Thanks Sally, glad to hear you enjoyed the straight forward process. Enjoy your new car and see you again in the future.

Posted 3 years ago

“Awesome 👌. Shaun was very polite and courteous upon meeting him in person. He had the car 🚗 ready for a test drive and we loved the car. We bought the car with ease and the whole process with Shaun was brilliant 👏 👌”

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Posted 3 years ago

Thank you Peter, happy to hear that you found the whole process easy. We will pass your kind words on to Shaun. Enjoy your new vehicle and see you again in the future.

Posted 3 years ago

“Helpful, friendly, non-pushy. Car serviced, MOT’d and prepared on time, Found what I wanted at a price I wanted.”

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Posted 3 years ago

Thank you Martin, enjoy your new car and see you again soon.

Posted 3 years ago

“Very good service with a great choice of cars. I was also allowed to browse the cars without being harassed or pressured into buying.”

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Posted 3 years ago

Thanks Thomas, glad to hear you enjoyed the service you received with our no hassle, no pressure policy. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“I have been reasonably happy with Direct Cars. I was expecting a courtesy call from the sales person,which hasn't happened. My only 'niggle' is that a new tyre was put onto the front drivers side. The front passenger side is within legal limits but my own garage has said that a new tyre would be advisable before winter, seeing as we are half way through October that is annoying. The salesman,Nick acted promptly on seeing my review,a new tyre to the front passenger wheel was organised, thank you, I feel much happier with my service from Direct Cars,”

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Posted 3 years ago

Hi Susan, we are glad we have come to satisfactory conclusion with the issue regarding your tyre and you are now feeling much happier regarding your experience of buying from us. Enjoy your new car and see you again in the future.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,213 reviews