Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service.”

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Posted 3 years ago

Hi Sarah. Glad you liked our service. See you again soon!

Posted 3 years ago

“The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch. The sales experience upto that point was exceptional.. We would be cautious in telling friends if they don't have online banking.. Most of our friends and family don't have this.. Great customer service ..Great Car.”

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Posted 3 years ago

Michael, Thank you for your review. The reason we do not allow card payments on large amounts is due to the bank charges we incur to receive the money. Balance transfers are free and most people can now do these quickly and easily using online banking. Alternatively, we also accept cheques and bankers drafts. Avoiding these unnecessary charges allows us to keep our prices as low as possible. We are sorry that this made your experience less enjoyable. However, it appears that overall you were pleased with the car and the service we provided. We hope you enjoy your new vehicle and you will visit us again in the future. Regards

Posted 3 years ago

“Covid friendly, the whole experience stress free and easy .definitely recommend.”

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Posted 3 years ago

Thank you for the review! See you again soon.

Posted 3 years ago

“Very helpful n friendly very excellent customer service.”

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Posted 3 years ago

Thank you for the kind words Rachael. Enjoy your new car!

Posted 3 years ago

“Really enjoyed the experience of the purchase of my car your staff as always are professional. Your sales manager Ian made it all happen and we are delighted with the Ford Focus,thank you 10/10 would have no hesitation in recommending your company 👍”

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Posted 3 years ago

Thank you so much David! It was great to see you again and know you enjoyed the experience.

Posted 3 years ago

“This is a really relaxing way of buying a car. Just wander around and look for what you are after. When you see something you like, you approach a member of staff who will give you the keys to take a look inside. Next stage is to try it out. Sales staff are laid back and there is no pressure whatsoever. I bought my ‘new’ car last week and just had to return today as there was a light on the panel that needed re setting. No problem and done within two minutes of us getting there. This is the second time I have bought from Direct Cars, Sheffield, and would recommend using the company 100%”

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Posted 3 years ago

Thank you, Deborah! We are glad you liked our no hassle, no pressure sales environment and that you would recommend it to others. Enjoy your ‘new’ car 😁 see you again soon!

Posted 3 years ago

“Excellent customer service from browsing to been able to test drive the car on the premises. Then followed up after purchasing the car. The car was ready for collection on time.”

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Posted 3 years ago

Thank you, Margaret! We are glad you were happy with the experience. See you again soon.

Posted 3 years ago

“Fab service 😁Ian our sales rep was fantastic”

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Posted 3 years ago

Thank you for your review Shelley. We will make sure Ian reads your comments. Enjoy your new car!

Posted 3 years ago

“Went for a quick look round and came back with a car!! No fuss, no hassle. I’ve bought my last four cars from here and never had a problem. Great service, very straightforward. Will no doubt get the next car from here.”

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Posted 3 years ago

Thank you for the review. It is good to see you like our no hassle, no pressure sales environment and that you like the service overall. See you next time!

Posted 3 years ago

“It was a very pleasant experience, Ian was brilliant professional polite and friendly. The car is perfect. We have already recommended direct cars to other people.”

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Posted 3 years ago

Thank you for the great review Lionel! We will make sure Ian reads your comments. Enjoy your new vehicle. See you again soon 👋

Posted 3 years ago

“I found Direct Cars online, they had the car i wanted, Shaun was very easy to get on with, and a deal was done, i'm a very happy customer.”

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Posted 3 years ago

Thank you, Ian! We will make sure Shaun reads your comments. See you again next time!

Posted 3 years ago

“I thought the people who I spoke with were very polite and I can’t fault Shaun who I dealt with buying the car which I’m very pleased with”

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Posted 3 years ago

Thank you for the good review, David. We will pass on your comments to Shaun. Enjoy your new car!

Posted 3 years ago

“I brought a used car from Direct Cars on 9/5/21. I felt bad about your staff Mr Tom Breeze. He is not professional and friendly.”

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Posted 3 years ago

Thank you for the review, Angel. We are sorry you were not happy with the service your received. Disappointing you is not our intention. Our Sales Manager has already been in touch with you via email to investigate the issues in more detail. We will take your comments onboard to help improve our service in the future. Regardless, we hope you are enjoying your new vehicle and would still consider us in the future.

Posted 3 years ago

“Fantastic customer service! No hassle and Tom looked after us!”

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Posted 3 years ago

Thank you, Ian. No hassle is certainly what we aim for! See you again soon.

Posted 3 years ago

“Very friendly, helpful staff, Dave Milnes handled the transaction very professionally without any pushiness. Very pleased with my new 500. Will definitely buy from them again and will highly recommend them to friends.”

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Posted 3 years ago

Thank you for the great review, Elizabeth. It is great to see you enjoyed the experience and we will ensure David reads your comments. Enjoy your new vehicle.

Posted 3 years ago

“Lovely vehicle purchased! Shaun was very professional in his dealing with us and made it a stress free transaction. Will certainly come to Direct Cars again in the future if needed.”

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Posted 3 years ago

Thank you, Laura! We are pleased Shaun made your experience stress free and will pass your feedback on to him. Enjoy your new car!

Posted 3 years ago

“We popped into Direct Cars just to look at different types of cars. We wanted to change our vehicle but couldn’t decide which to go for. We were greeted by Ian who was so helpful!! We found our car and have to say the service by Ian and the team was great! No pressure from any salesman to buy. Great customer service. Would definitely recommend!! Thank you Direct Cars, we love our vehicle.”

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Posted 3 years ago

Thank you so much Beverley! We are glad you found the service great and that you did not feel any pressure to buy. Our aim is to offer a no pressure sales environment and it seems you found this to be the case. We will ensure Ian sees your feedback. Thank you for choosing us, and we will see you again soon.

Posted 3 years ago

“No hassle you look for the car you want when you see it go into the showroom entrance where a salesman will ask what you require just state which car you would like to look at they give you the keys still no hassle if you want the vehicle its still no pressure sale . I have bought several cars from them over a number of years and always been entirely satisfied. Thanks once again Bob Loomes”

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Posted 3 years ago

Great to see you again Bob and thank you for the review. Can you believe it has been nearly 20 years since you bought your first car from us? Thank you for your business over all these years. We hope to see you again when you are ready for your next one!

Posted 3 years ago

“Thought the establishment was very professional and friendly.”

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Posted 3 years ago

Thank you for your kind words, Janet. Enjoy your new vehicle!

Posted 3 years ago

“I've only had my car three days at this point but so far it all seems to be in good working order. The representative I dealt with was Nick. He was a really nice friendly guy, quite clear and plain in explaining everything I needed to know and not pushy at all. I visited Direct Cars a few times to have a look around the forecourt, and I wasn't pestered or pressured once, not even after a test drive. There were a few things I wanted sorting out on the car before I bought it, and all the important ones such as a worn tire, we're all taken care of. I have only rated four stars because although the interior was very clean at a glance, there were places that had been completely missed such as a large spill of something that resembles wax in the glove box. Except for the small matter mentioned above, excellent service from start to finish.”

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Posted 3 years ago

Thank you Adam. A great review! We're happy to hear you had a great experience in purchasing your new vehicle. So sorry your valet was not as expected and your comments will be passed onto our team to avoid this in the future. Enjoy your new vehicle. See you soon 👋

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,057 reviews