Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we found the salesmen very good, not pushy or in your face so you could make your choice and then ask the questions you needed to know. The salesman (Ian) did everything to help us changing private plates and was very knowledgable would recommend Direct Cars to anyone.”

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Posted 5 years ago

“Very straight forward part exchange and purchase. Very little paperwork, friendly sales staff and very good communications. Collected car and really happy with purchase over the first few days of ownership.”

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Posted 5 years ago

“Great service, nice and quick despite lots of forms to complete and Darren couldn't have been more helpful, even though I was buying something at the cheaper end of the market I still felt important.”

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Posted 5 years ago

“Staff very knowledgeable and helpful. Went the extra mile to help. Efficient service and good communication. Completely happy and when my husband replaces his car we will definitely come back. Thank you”

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Posted 5 years ago

“I was very pleased with the service from Direct Cars and Andy in particular. They contacted me timeously and were always helpful. Even after I bought a car, I was phoned the next day to check everything was ok!”

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Posted 5 years ago

“It was worth the 50 min drive for us to go and have a look at some cars at direct cars.. We had got a car in mind from the website.. We saw the car and Ian the sales man came and zapped it open and then left us with the keys to look around the car and start it up etc...we liked the car so we went into the building to talk about it Ian was waiting for us and in a friendly relaxed atmosphere with no hard sell on extras you could purchase if you wanted.. (we choose not to) we purchased the car... We picked the car up the following week with once again a relaxed atmosphere while sorting tax etc out... We had previously walked out at a main dealer due to them trying to push extras etc on us... I would definatally recommend direct cars”

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Posted 5 years ago

“Great service, no hassle, no push to buy. Mr Milnes was very professional and supportive throughout the sale. Mr Phil from finance department was also very helpful. It was a smooth journey. Would highly recommend. Thanks Dave”

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Posted 5 years ago

“Great experience allowed to take time with each car I chose to look at and never once felt pressured to buy anything all the staff were courteous and Rob who l dealt with was top notch very pleasant guy to meet and made you feel at ease thank you”

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Posted 5 years ago

“This is the second car I have purchased from Direct Cars. I went back to them for my new car as I was highly satisfied with the excellent service I received the first time. They provide a highly professional service. I would not hesitate to recommend them.”

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Posted 5 years ago

“Overall was good but not willing to negotiate on trade in or price paid for new car. Then i was charged £50 for new number plates with direct cars logo on.The original plates would have been fine. Thought it was a bit cheeky to charge me for your advertising. Also no mats supplied with car. Penny pinching mentality. The sales adviser was very good and helpfull.”

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Posted 5 years ago

“We had a great experience with Direct Cars. Shaun was just right, he gave us space to make our decisions but was still attentive. We made a fair deal and we are delighted with our new car.”

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Posted 5 years ago

“I have bought several cars and Shaune has been as helpful as always thanks”

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Posted 5 years ago

“My daughter has now got the car of her dreams she's delighted with it”

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Posted 5 years ago

“Nobody hassling you and very professional salesman.”

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Posted 5 years ago

“Good experience from the first phone call to collecting the car”

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Posted 5 years ago

“Nice atmosphere, very good and helpful sales rep Jack, I was quite impressed. Initially 5 stars. Also happy with the car now. There is a big but!! See my initial email below. Well after all of that and considerable inconvinience and cost which has not been completely covered. I have been reimbursted for the 12v battery which was the main cost. It is such a shame that I was unhappy, not sure what went wrong. I would recomend direct cars again with obvious reservations. Jack, After picking up my car and driving it to my caravan in Staffordshire, I am very annoyed by a couple of things, both battery related. These should have been rectified before I picked up the car from you!!! 1. Key batteries. On my test drive I pointed out that a fault was showing relating to keys. When I picked up the car I mentioned this and you said they had been changed. Today my wife was stuck in cold pouring rain outside Tescos because the key she had did not work. I went in and purchased new battery, replaced it and it worked fine. It was obvious the old battery was worn out. Just as well that I knew what battery was needed and that I knew how to change it, if not it would have been an even bigger issue. 2. Car 12v battery. As you are well aware, on and before test drive the battery was well below voltage and showing warning to that effect. You said it would be OK once the car had been run for a while. After a long drive to caravan, the battery is still giving low voltage warnings. This also means that the function of the car is sub standard. i.e. radio don’t work without engine running, stop start does not work, keep getting warnings. I also suspect this is having an adverse effect on MPG. Why was this not rectified as part pre delivery check? I suspect it needs a new battery, why was this not done! It is shame that your really good overall service has been ruined by the above. I will give you a call tomorrow.”

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Posted 5 years ago

We're sorry you were not satisfied with the level of service you received. After you raised your issues with us, we reimbursed you for the car battery. The batteries in the remote keys were definitley replaced before delivery, but it appears the new battery in one of the keys was faulty. We hope that all the issues are resolved, and that you are now enjoying your new vehicle. If you have any further issues however, please do not hesitate to contact us.

Posted 5 years ago

“friendly staff,no pressure at all to buy will recommend”

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Posted 5 years ago

“Really relaxed experience as always. No hassle from salesman, finance put together a package which worked for us & very happy with our purchase. 4th car bought from here & when it's time to buy number 5 we'll be back again no doubt.”

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Posted 5 years ago

“The staff members Jack and Ian were exceptionally pleasant to deal with (10/10) but I am disappointed with my purchase as I have discovered a bodywork issue which I didn't spot when I bought the car - there has previously been a poor repair done on the n/s/f wing (which I'm sure Jack wouldn't have been aware of)….. but at certain angles it spoils the car and will affect the resale price when I come to trade it back in with you so I have to say I have gone from highly delighted as I drove away to less than delighted now I have spotted the fault. I was sooo impressed with the car and with Jack that I obviously didn't scrutinise the car (didn't think I needed to to be honest as Direct Cars are known for superlative quality cars)(father in law had three from you).”

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Posted 5 years ago

We are sorry you are not fully satisfied with your purchase. Jack has received your message about this issue and has attempted to contact you twice, but has been unsuccessful. Could you please arrange to visit us so we can inspect the vehicle?

Posted 5 years ago

“Good selection or cars, Shaun was very polite and efficient answered all questions professionally,would buy from again”

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Posted 5 years ago

Direct Cars is rated 4.8 based on 2,057 reviews