Direct Cars Reviews

4.8 Rating 2,407 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought the people who I spoke with were very polite and I can’t fault Shaun who I dealt with buying the car which I’m very pleased with”

Helpful Report

Posted 4 years ago

Thank you for the good review, David. We will pass on your comments to Shaun. Enjoy your new car!

Posted 4 years ago

“I brought a used car from Direct Cars on 9/5/21. I felt bad about your staff Mr Tom Breeze. He is not professional and friendly.”

Helpful Report

Posted 4 years ago

Thank you for the review, Angel. We are sorry you were not happy with the service your received. Disappointing you is not our intention. Our Sales Manager has already been in touch with you via email to investigate the issues in more detail. We will take your comments onboard to help improve our service in the future. Regardless, we hope you are enjoying your new vehicle and would still consider us in the future.

Posted 4 years ago

“Fantastic customer service! No hassle and Tom looked after us!”

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Posted 4 years ago

Thank you, Ian. No hassle is certainly what we aim for! See you again soon.

Posted 4 years ago

“Very friendly, helpful staff, Dave Milnes handled the transaction very professionally without any pushiness. Very pleased with my new 500. Will definitely buy from them again and will highly recommend them to friends.”

Helpful Report

Posted 4 years ago

Thank you for the great review, Elizabeth. It is great to see you enjoyed the experience and we will ensure David reads your comments. Enjoy your new vehicle.

Posted 4 years ago

“Lovely vehicle purchased! Shaun was very professional in his dealing with us and made it a stress free transaction. Will certainly come to Direct Cars again in the future if needed.”

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Posted 4 years ago

Thank you, Laura! We are pleased Shaun made your experience stress free and will pass your feedback on to him. Enjoy your new car!

Posted 4 years ago

“We popped into Direct Cars just to look at different types of cars. We wanted to change our vehicle but couldn’t decide which to go for. We were greeted by Ian who was so helpful!! We found our car and have to say the service by Ian and the team was great! No pressure from any salesman to buy. Great customer service. Would definitely recommend!! Thank you Direct Cars, we love our vehicle.”

Helpful Report

Posted 4 years ago

Thank you so much Beverley! We are glad you found the service great and that you did not feel any pressure to buy. Our aim is to offer a no pressure sales environment and it seems you found this to be the case. We will ensure Ian sees your feedback. Thank you for choosing us, and we will see you again soon.

Posted 4 years ago

“No hassle you look for the car you want when you see it go into the showroom entrance where a salesman will ask what you require just state which car you would like to look at they give you the keys still no hassle if you want the vehicle its still no pressure sale . I have bought several cars from them over a number of years and always been entirely satisfied. Thanks once again Bob Loomes”

Helpful Report

Posted 4 years ago

Great to see you again Bob and thank you for the review. Can you believe it has been nearly 20 years since you bought your first car from us? Thank you for your business over all these years. We hope to see you again when you are ready for your next one!

Posted 4 years ago

“Thought the establishment was very professional and friendly.”

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Posted 4 years ago

Thank you for your kind words, Janet. Enjoy your new vehicle!

Posted 4 years ago

“I've only had my car three days at this point but so far it all seems to be in good working order. The representative I dealt with was Nick. He was a really nice friendly guy, quite clear and plain in explaining everything I needed to know and not pushy at all. I visited Direct Cars a few times to have a look around the forecourt, and I wasn't pestered or pressured once, not even after a test drive. There were a few things I wanted sorting out on the car before I bought it, and all the important ones such as a worn tire, we're all taken care of. I have only rated four stars because although the interior was very clean at a glance, there were places that had been completely missed such as a large spill of something that resembles wax in the glove box. Except for the small matter mentioned above, excellent service from start to finish.”

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Posted 4 years ago

Thank you Adam. A great review! We're happy to hear you had a great experience in purchasing your new vehicle. So sorry your valet was not as expected and your comments will be passed onto our team to avoid this in the future. Enjoy your new vehicle. See you soon 👋

Posted 4 years ago

“I received a very friendly and professional service when purchasing my car.”

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Posted 4 years ago

Thank you. Friendly and professional is what we aim for 😄 See you again soon!

Posted 4 years ago

“Overall we got excellent service from Direct Cars. I would definitely recommend. The staff were very friendly and helpful. Everything went as per the plan.”

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Posted 4 years ago

Thank you for the great review. We are glad everything was to your expectations.

Posted 4 years ago

“Very profesional ,Nicholas nice an very polite person thank you very much...Robert Draghia”

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Posted 4 years ago

Thank you, Robert. We pass on your kind words to Nick. See you soon 👋

Posted 4 years ago

“Good professional company easy to deal with”

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Posted 4 years ago

Thank you for your review! We look forward to seeing you again soon.

Posted 4 years ago

“Great customer service, extremely pleasant environment to browse the cars in, salespeople were in the background and assisted at the right time not over pushy just right in their approach & knowledgeable when the time came to make a decision. Bought the car and picked up all as arranged really straight forward and easy - would certainly recommend”

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Posted 4 years ago

Thank you for your review Andrew. Glad you enjoyed our hassle free environment. Enjoy your new vehicle - see you soon 👋

Posted 4 years ago

“Very good services very helpful, polite and honest. Definitely recommend.”

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Posted 4 years ago

Thank you for your review Sandra. See you soon 👋

Posted 4 years ago

“Leading the car marketplace by example! Direct Cars never fails to impress! from the level of customer service right down to the no pressure and relaxed environment. Dave the assistant sales manager was extremely helpful and accommodating. Upon collection I noticed that the car had been detailed to a high standard. 6/5 definitely would recommend!”

Helpful Report

Posted 4 years ago

Thank you for your review Logan! We will make sure Dave sees your great feedback. See you soon 👋

Posted 4 years ago

“Made purchasing a new car extremely easy, recommend.”

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Posted 4 years ago

Thank you Georgia 😀

Posted 4 years ago

“Was really pleased once again with how I was given great customer service”

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Posted 4 years ago

Thank you, Philip! We believe this is your 3rd car from us. We look forward to seeing you again for number 4 😉

Posted 4 years ago

“The really impressed .the service was fantastic.the gentleman ,who dealt with our sale Shaun Palmer was lovely and very helpful.”

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Posted 4 years ago

Thank you, Paul! We will make sure Shaun sees your lovely comments. See you soon 👋

Posted 4 years ago

“Very friendly, helpful and efficient staff. Thank you”

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Posted 4 years ago

Thank you, Pauline! We hope to see you again soon. Enjoy your new vehicle.

Posted 4 years ago

Direct Cars is rated 4.8 based on 2,407 reviews