Direct Cars Reviews

4.8 Rating 2,359 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,359 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only had my car three days at this point but so far it all seems to be in good working order. The representative I dealt with was Nick. He was a really nice friendly guy, quite clear and plain in explaining everything I needed to know and not pushy at all. I visited Direct Cars a few times to have a look around the forecourt, and I wasn't pestered or pressured once, not even after a test drive. There were a few things I wanted sorting out on the car before I bought it, and all the important ones such as a worn tire, we're all taken care of. I have only rated four stars because although the interior was very clean at a glance, there were places that had been completely missed such as a large spill of something that resembles wax in the glove box. Except for the small matter mentioned above, excellent service from start to finish.”

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Posted 4 years ago

Thank you Adam. A great review! We're happy to hear you had a great experience in purchasing your new vehicle. So sorry your valet was not as expected and your comments will be passed onto our team to avoid this in the future. Enjoy your new vehicle. See you soon 👋

Posted 4 years ago

“I received a very friendly and professional service when purchasing my car.”

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Posted 4 years ago

Thank you. Friendly and professional is what we aim for 😄 See you again soon!

Posted 4 years ago

“Overall we got excellent service from Direct Cars. I would definitely recommend. The staff were very friendly and helpful. Everything went as per the plan.”

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Posted 4 years ago

Thank you for the great review. We are glad everything was to your expectations.

Posted 4 years ago

“Very profesional ,Nicholas nice an very polite person thank you very much...Robert Draghia”

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Posted 4 years ago

Thank you, Robert. We pass on your kind words to Nick. See you soon 👋

Posted 4 years ago

“Good professional company easy to deal with”

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Posted 4 years ago

Thank you for your review! We look forward to seeing you again soon.

Posted 4 years ago

“Great customer service, extremely pleasant environment to browse the cars in, salespeople were in the background and assisted at the right time not over pushy just right in their approach & knowledgeable when the time came to make a decision. Bought the car and picked up all as arranged really straight forward and easy - would certainly recommend”

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Posted 4 years ago

Thank you for your review Andrew. Glad you enjoyed our hassle free environment. Enjoy your new vehicle - see you soon 👋

Posted 4 years ago

“Very good services very helpful, polite and honest. Definitely recommend.”

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Posted 4 years ago

Thank you for your review Sandra. See you soon 👋

Posted 4 years ago

“Leading the car marketplace by example! Direct Cars never fails to impress! from the level of customer service right down to the no pressure and relaxed environment. Dave the assistant sales manager was extremely helpful and accommodating. Upon collection I noticed that the car had been detailed to a high standard. 6/5 definitely would recommend!”

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Posted 4 years ago

Thank you for your review Logan! We will make sure Dave sees your great feedback. See you soon 👋

Posted 4 years ago

“Made purchasing a new car extremely easy, recommend.”

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Posted 4 years ago

Thank you Georgia 😀

Posted 4 years ago

“Was really pleased once again with how I was given great customer service”

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Posted 4 years ago

Thank you, Philip! We believe this is your 3rd car from us. We look forward to seeing you again for number 4 😉

Posted 4 years ago

“The really impressed .the service was fantastic.the gentleman ,who dealt with our sale Shaun Palmer was lovely and very helpful.”

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Posted 4 years ago

Thank you, Paul! We will make sure Shaun sees your lovely comments. See you soon 👋

Posted 4 years ago

“Very friendly, helpful and efficient staff. Thank you”

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Posted 4 years ago

Thank you, Pauline! We hope to see you again soon. Enjoy your new vehicle.

Posted 4 years ago

“Very pleased with the service, not at all pushy , really pleased with my new car.”

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Posted 4 years ago

Glad you liked our genuine no hassle, no pressure sales environment. Enjoy your new car!

Posted 4 years ago

“Everything was easy and straightforward”

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Posted 4 years ago

Thank you, Brian. See you again soon.

Posted 4 years ago

“Friendly, professional and amazing service!”

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Posted 4 years ago

Thank you for your review Amber! See you again soon 👋

Posted 4 years ago

“Absolutely fantastic service and advice. Would definitely recommend to anyone wanting to purchase a new car.”

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Posted 4 years ago

Thank you so much Janet. We will make sure Tom sees your great comments. Enjoy the Abarth!

Posted 4 years ago

“Staff were very helpful with any questions I needed to ask and at no time was I put under any sort of pressure to buy”

Direct Cars 5 star review on 8th June 2021

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Posted 4 years ago

Thank you, Philip! Glad you liked our no pressure sales environment. Enjoy your Nissan Note.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thank you, Michael. Enjoy your new car!

Posted 4 years ago

“Excellent service from Shaun”

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Posted 4 years ago

Thank you so much Martyn. See you soon!

Posted 4 years ago

“Overall experience very good ,Looked around without any pushy salesmen and salesman Tom sorted everything out quickly and sufficiently. Only downside was that I was missing my parcel shelf and I'm still waiting.”

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Posted 4 years ago

Andrew, Thank you for your review. Your parcel shelf was on order from the manufacturer, so we were awaiting delivery from them. We understand the parcel shelf has been delivered and you have now collected it. We hope you enjoy your new vehicle.

Posted 4 years ago

Direct Cars is rated 4.8 based on 2,359 reviews