Direct Cars Reviews

4.8 Rating 2,162 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 19th April 2025

Jeremy Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a 420i XDrive Gran Coupe from Direct Cars recently and they were extremely helpful throughout the process. As I live in London I spoke over to phone to the team and they answered every query sent detailed pictures and were really polite. Pickup was a breeze with all issues on the car rectified before I arrived. Special thanks to Luke who amazing in helping me with the entire purchase from beginning to end. I would recommend Direct Cars and definitely purchase from them in the future!”

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Posted 2 years ago

Thank you Adam, lovely comments to read about your recent experience and we pass your thanks on to Luke. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Excellent service. Helpful efficient and accommodating, especially with trade in. Shaun Palmer friendly and no rush/pressure.”

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Posted 2 years ago

Thanks Andrew, happy to hear you enjoyed the excellent, no pressure you service you received from Shaun. Enjoy your new car and see you soon.

Posted 2 years ago

“Excellent service from Luke he was very good from start to finish. It was refreshing to find a salesman that was not pushy.”

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Posted 2 years ago

Thank you Anthony, we will pass your kind comments on to Luke. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Direct Cars is an excellent place to look for a new car. There is a wide selection to choose from and are well priced. The staff are also easy to deal with and do not pressure you into a sale. This means that looking for the right car is not a stressful experience. Highly recommended.”

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Posted 2 years ago

Thank you Thomas, we are happy to hear you enjoyed the no pressure policy we adopt. Enjoy your new car and see you again soon.

Posted 2 years ago

“I arrived at the agreed time to find everything ready for me to collect the car. My part exchange car was checked with out problem and all the paperwork dealt with quickly. The only suggestion I have to improve your service is the extra charge for cleaning the new car and 10 litres of fuel. Given the cost of cars it might be better to absorb that charge into the cost of the vehicle. I am pleased with my new car and so far all is very good.”

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Posted 2 years ago

Thank you Nicholas, we are happy to hear that you and a positive experience, in regards to the £60 extra charge which was for our pre-delivery package also included the vehicle being serviced and 12months MOT not just a re-valet and 10 litres of fuel. We do you hope you are enjoying your new and will look forward to seeing you again in the future.

Posted 2 years ago

“I bought a Vauxhall Astra GTC from Direct Cars online. When I picked the car up it was exactly as described in the advert...perfect! The Salesman Tom was fantastic and handled everything prior to my arrival for collection. The whole process was a breeze and Tom was a star. Although I had misgivings about purchasing a car without even seeing it, and being up in Newcastle, I needn't have worried at all. The price was very competitive also, I have since seen the same model car for considerably more in other garages. I can not recommend Direct Cars enough, they really are a class outfit and I will be back when it's time to change. Thank you Leon Gingell from Newcastle”

Direct Cars 5 star review on 5th March 2023

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Posted 2 years ago

Thank you Leon for your lovely comments and trusting us to help you complete your purchase remotely, we will pass your kind words on to Tom. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Faultless experience making the purchase of my new car. Great honest explanation and very helpful. Would certainly recommend and make another purchase when required. Thanks to Shaun. Thanks and very pleased with the car.”

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Posted 2 years ago

Thanks Kevin, glad you enjoyed your recent experience with us and we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Stress free experience (which is rare these days) easy transition on hand over day lovely sales people Ian especially who we dealt with . That's why we returned as we bought our last vehicle from you”

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Posted 2 years ago

Thank you Judith, we are happy to hear you had a stress free experience thanks to our no pressure policy and we will pass your kind words on to Ian. Enjoy your new car and see you again soon.

Posted 2 years ago

“Very good service,no pressure sailsman,Ian a realy nice man”

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Posted 2 years ago

Thank you Christopher, it's lovely to hear that you enjoyed the no pressure service you received. Enjoy your new car and see you again in the future.

Posted 2 years ago

“My experience was very good and so much help from your staff at direct cars sheffield”

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Posted 2 years ago

Thanks Molly, lovely to hear that you enjoyed the experience dealing with us. Enjoy your new car and see you again in the future.

Posted 2 years ago

“So far, we have been very impressed with our dealings with Direct Cars. Ian Whitting was so helpful. He wasn’t a ‘pushy’ salesman, this has certainly put us off purchasing cars from other dealerships. Ian listened to us and talked us through the process carefully. Nothing was too much trouble. The purchase of the car was an easy process. I also liked how cars were ready to sell and there was no stretches and chips which needed to be dealt with after we had agreed the purchase.”

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Posted 2 years ago

Thanks Anna, happy to hear you enjoyed the whole easy process and we will pass your kind comments on to Ian. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Really good service, very helpful staff, no issues at all”

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Posted 2 years ago

Thank you, happy that you enjoyed the service we provide. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Very helpful salesman. Good px deal. Car I bought so far so good.”

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Posted 2 years ago

Thank you Margaret, enjoy your new car and see you again in the future.

Posted 2 years ago

“Knowledgable and friendly staff, with no high pressure sales. Excellent choice of vehicles. Overall a great car buying experience.”

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Posted 2 years ago

Thank you, we are glad you enjoyed the no pressure experience. Enjoy your new car and see you in the future.

Posted 2 years ago

“Very professional and courteous nick was helpful from start to finish.”

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Posted 2 years ago

Thanks Robert, we will pass your kind words on to Nick. Enjoy your new car and see you again soon.

Posted 2 years ago

“It was a painless experience.”

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Posted 2 years ago

Thank you Denise, enjoy your new car and see you again soon.

Posted 2 years ago

“Luke was great from start to finish! It was a very easy process and I would certainly consider Direct Cars again when I am due a change”

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Posted 2 years ago

Thanks Marcus, happy to hear you found the process very easy and we will pass your kind words on to Luke. Enjoy your new vehicle and see you again soon.

Posted 2 years ago

“Found the service very good no one bothered us we could look round and then when we were ready they were very good”

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Posted 2 years ago

Thank you Jean, glad you enjoyed the service you received. Enjoy your new car and see you again soon.

Posted 2 years ago

“Very pleasant and easy to deal with. The car I bought was beautifully prepared. When they had to delay delivery but a day they had no hesitation in filling the fuel tank as compensation for my inconvenience.”

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Posted 2 years ago

Thank you Michael, happy to hear you enjoyed your experience and found it all easy. Enjoy your new car and see you again in the future.

Posted 2 years ago

“Delays and more delays”

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Posted 2 years ago

Hi, Sorry that we had to delay collection of your new vehicle a day whilst we waited for some parts to be delivered, we endeavour to always make sure that all vehicles are ready for the day and time agreed, unfortunately for reasons outside of our control they sometimes have to be delayed a day or so, as we would prefer vehicles to leave our site with no issues rather than them have to be returned at a later date. Apologies once again and despite the short delay we do hope you are enjoying your new vehicle and we look forward to seeing you again in the future.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,162 reviews