Direct Cars Reviews

4.8 Rating 2,163 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,163 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 19th April 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I dealt with Iain who was absolutely lovely and super helpful, I would highly recommend the direct cars team :-)”

Helpful Report

Posted 3 years ago

Thanks Stephanie! We will pass on your kind words to Ian. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Excellent service from Ian, this is the 4th car my family have bought from Ian. Always polite and professional, never pushy and always delivers on what he says he is going to do.”

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Posted 3 years ago

Thank you, Caroline! It was great to see you again. We will make sure Ian sees your nice comments. Enjoy your new car.

Posted 3 years ago

“I found the staff extremely helpful the car just what I wanted”

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Posted 3 years ago

Thank you, Peter. Enjoy the new car and see you soon.

Posted 3 years ago

“Brilliant service from Dave Milnes and Nick . Both very helpful staff .”

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Posted 3 years ago

Thank you for your review Nicky! See you again soon.

Posted 3 years ago

“We viewed the car having just arrived and not being cleaned. The salesman advised that the car would be cleaned, MOT and serviced and a couple of scratches / alloys sorted, which they were. We were allowed to test drive the car and left alone to look around for as long as we wanted.”

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Posted 3 years ago

Thanks for the review, Hayley! Glad you enjoyed the experience.

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

Hi Sarah. Glad you liked our service. See you again soon!

Posted 3 years ago

“The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch. The sales experience upto that point was exceptional.. We would be cautious in telling friends if they don't have online banking.. Most of our friends and family don't have this.. Great customer service ..Great Car.”

Helpful Report

Posted 3 years ago

Michael, Thank you for your review. The reason we do not allow card payments on large amounts is due to the bank charges we incur to receive the money. Balance transfers are free and most people can now do these quickly and easily using online banking. Alternatively, we also accept cheques and bankers drafts. Avoiding these unnecessary charges allows us to keep our prices as low as possible. We are sorry that this made your experience less enjoyable. However, it appears that overall you were pleased with the car and the service we provided. We hope you enjoy your new vehicle and you will visit us again in the future. Regards

Posted 3 years ago

“Covid friendly, the whole experience stress free and easy .definitely recommend.”

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Posted 3 years ago

Thank you for the review! See you again soon.

Posted 3 years ago

“Very helpful n friendly very excellent customer service.”

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Posted 3 years ago

Thank you for the kind words Rachael. Enjoy your new car!

Posted 3 years ago

“Really enjoyed the experience of the purchase of my car your staff as always are professional. Your sales manager Ian made it all happen and we are delighted with the Ford Focus,thank you 10/10 would have no hesitation in recommending your company 👍”

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Posted 3 years ago

Thank you so much David! It was great to see you again and know you enjoyed the experience.

Posted 3 years ago

“This is a really relaxing way of buying a car. Just wander around and look for what you are after. When you see something you like, you approach a member of staff who will give you the keys to take a look inside. Next stage is to try it out. Sales staff are laid back and there is no pressure whatsoever. I bought my ‘new’ car last week and just had to return today as there was a light on the panel that needed re setting. No problem and done within two minutes of us getting there. This is the second time I have bought from Direct Cars, Sheffield, and would recommend using the company 100%”

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Posted 3 years ago

Thank you, Deborah! We are glad you liked our no hassle, no pressure sales environment and that you would recommend it to others. Enjoy your ‘new’ car 😁 see you again soon!

Posted 3 years ago

“Excellent customer service from browsing to been able to test drive the car on the premises. Then followed up after purchasing the car. The car was ready for collection on time.”

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Posted 3 years ago

Thank you, Margaret! We are glad you were happy with the experience. See you again soon.

Posted 3 years ago

“Fab service 😁Ian our sales rep was fantastic”

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Posted 3 years ago

Thank you for your review Shelley. We will make sure Ian reads your comments. Enjoy your new car!

Posted 3 years ago

“Went for a quick look round and came back with a car!! No fuss, no hassle. I’ve bought my last four cars from here and never had a problem. Great service, very straightforward. Will no doubt get the next car from here.”

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Posted 3 years ago

Thank you for the review. It is good to see you like our no hassle, no pressure sales environment and that you like the service overall. See you next time!

Posted 3 years ago

“It was a very pleasant experience, Ian was brilliant professional polite and friendly. The car is perfect. We have already recommended direct cars to other people.”

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Posted 3 years ago

Thank you for the great review Lionel! We will make sure Ian reads your comments. Enjoy your new vehicle. See you again soon 👋

Posted 3 years ago

“I found Direct Cars online, they had the car i wanted, Shaun was very easy to get on with, and a deal was done, i'm a very happy customer.”

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Posted 3 years ago

Thank you, Ian! We will make sure Shaun reads your comments. See you again next time!

Posted 3 years ago

“I thought the people who I spoke with were very polite and I can’t fault Shaun who I dealt with buying the car which I’m very pleased with”

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Posted 3 years ago

Thank you for the good review, David. We will pass on your comments to Shaun. Enjoy your new car!

Posted 3 years ago

“I brought a used car from Direct Cars on 9/5/21. I felt bad about your staff Mr Tom Breeze. He is not professional and friendly.”

Helpful Report

Posted 3 years ago

Thank you for the review, Angel. We are sorry you were not happy with the service your received. Disappointing you is not our intention. Our Sales Manager has already been in touch with you via email to investigate the issues in more detail. We will take your comments onboard to help improve our service in the future. Regardless, we hope you are enjoying your new vehicle and would still consider us in the future.

Posted 3 years ago

“Fantastic customer service! No hassle and Tom looked after us!”

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Posted 3 years ago

Thank you, Ian. No hassle is certainly what we aim for! See you again soon.

Posted 3 years ago

“Very friendly, helpful staff, Dave Milnes handled the transaction very professionally without any pushiness. Very pleased with my new 500. Will definitely buy from them again and will highly recommend them to friends.”

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Posted 3 years ago

Thank you for the great review, Elizabeth. It is great to see you enjoyed the experience and we will ensure David reads your comments. Enjoy your new vehicle.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,163 reviews