Direct Cars Reviews

4.8 Rating 2,213 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

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“Painless purchase with good Comms throughout”

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Posted 3 years ago

Thank you, Carl. Enjoy your new car.

Posted 3 years ago

“A big thank you to all the staff for their help in buying our car . No pushy sales people , a fair price for my part exchange and the car was ready for collection with all the small jobs completed as promised by the collection day.”

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Posted 3 years ago

Thank you for your review Anthony. We are glad you enjoyed the experience. See you soon.

Posted 3 years ago

“We dealt with Tom who was helpful in every respect. We asked detailed questions about the price to be paid for our Trade in Vehicle. We were encouraged to look at several possible purchases and given every opportunity to examine and ask questions about the car we chose. We were always told the truth and given assurances about how their Garage would service and correct any discovered signicant faults. They did as promised and I was fully informed about the timetable. They are a credit to the trade.”

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Posted 3 years ago

Thank you for your great review Norman. We are glad everything went smoothly and as expected. We will pass on your feedback to Tom. See you soon and enjoy your new car!

Posted 3 years ago

“I picked up a Vw Tiguan. Lovely car. Dealt with Sean who was very helpful and made everything straight forward. Thanks Mike from nr Edinburgh”

Direct Cars 5 star review on 17th July 2021

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Posted 3 years ago

Thank you, Michael! We will make sure Shaun reads your good comments. Enjoy your new car.

Posted 3 years ago

“Easy and pleasant way to buy a car, you're given time to browse, no pushy salesman, lots of choice and good value”

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Posted 3 years ago

Thank you, Jonathan! We are glad you liked our no hassle, no pressure sales environment. See you soon.

Posted 3 years ago

“Great selection of high quality cars. Great prices. Genuinely helpful sales staff, not pushy at all. Didn't waste any time. An absolute delight to deal with Street having been messed around by numerous other dealers. Highly recommend!!”

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Posted 3 years ago

Thank you for your great review Sam! We are glad that you found everything to your liking. Enjoy your new car and see you soon.

Posted 3 years ago

“Excellent service from Shaun. Very professional.”

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Posted 3 years ago

Thank you, Delany. We will pass on your comment to Shaun. Take care and enjoy your new car.

Posted 3 years ago

“Both my husband and I were thrilled to bits with our experience of Direct Cars. We would both recommend the experience.”

Direct Cars 5 star review on 12th July 2021

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Posted 3 years ago

Thank you so much for your review and your recommendation. Enjoy your new car! See you both again soon 👋

Posted 3 years ago

“Excellent service. Would recommend Direct Cars to anyone who wants to buy a quality car.”

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Posted 3 years ago

Thank you for taking the time to review and recommend us! See you soon.

Posted 3 years ago

“Very happy with the service.and prompt outcome.true ssleman Dave,was very helpful And was not too pushy. And very proffesional”

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Posted 3 years ago

Thank you for the review Nigel. Enjoy your new car!

Posted 3 years ago

“I dealt with Iain who was absolutely lovely and super helpful, I would highly recommend the direct cars team :-)”

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Posted 3 years ago

Thanks Stephanie! We will pass on your kind words to Ian. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Excellent service from Ian, this is the 4th car my family have bought from Ian. Always polite and professional, never pushy and always delivers on what he says he is going to do.”

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Posted 3 years ago

Thank you, Caroline! It was great to see you again. We will make sure Ian sees your nice comments. Enjoy your new car.

Posted 3 years ago

“I found the staff extremely helpful the car just what I wanted”

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Posted 3 years ago

Thank you, Peter. Enjoy the new car and see you soon.

Posted 3 years ago

“Brilliant service from Dave Milnes and Nick . Both very helpful staff .”

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Posted 3 years ago

Thank you for your review Nicky! See you again soon.

Posted 3 years ago

“We viewed the car having just arrived and not being cleaned. The salesman advised that the car would be cleaned, MOT and serviced and a couple of scratches / alloys sorted, which they were. We were allowed to test drive the car and left alone to look around for as long as we wanted.”

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Posted 3 years ago

Thanks for the review, Hayley! Glad you enjoyed the experience.

Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

Hi Sarah. Glad you liked our service. See you again soon!

Posted 3 years ago

“The option to pay by debit card needs reviewing...it caused great concern to us as we don't have online banking and work commitments wasn't able to visit a branch. The sales experience upto that point was exceptional.. We would be cautious in telling friends if they don't have online banking.. Most of our friends and family don't have this.. Great customer service ..Great Car.”

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Posted 3 years ago

Michael, Thank you for your review. The reason we do not allow card payments on large amounts is due to the bank charges we incur to receive the money. Balance transfers are free and most people can now do these quickly and easily using online banking. Alternatively, we also accept cheques and bankers drafts. Avoiding these unnecessary charges allows us to keep our prices as low as possible. We are sorry that this made your experience less enjoyable. However, it appears that overall you were pleased with the car and the service we provided. We hope you enjoy your new vehicle and you will visit us again in the future. Regards

Posted 3 years ago

“Covid friendly, the whole experience stress free and easy .definitely recommend.”

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Posted 3 years ago

Thank you for the review! See you again soon.

Posted 3 years ago

“Very helpful n friendly very excellent customer service.”

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Posted 3 years ago

Thank you for the kind words Rachael. Enjoy your new car!

Posted 3 years ago

“Really enjoyed the experience of the purchase of my car your staff as always are professional. Your sales manager Ian made it all happen and we are delighted with the Ford Focus,thank you 10/10 would have no hesitation in recommending your company 👍”

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Posted 3 years ago

Thank you so much David! It was great to see you again and know you enjoyed the experience.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,213 reviews