Direct Cars Reviews

4.8 Rating 2,535 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,535 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 23rd October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my 500L and the trade-in price was fair. The car's condition was excellent - the owners had looked after it well (as I do with mine!), but it's also thanks to Direct Cars and their workshop. They didn't hesitate in replacing the breaks, which clearly needed doing but something many dealers would quibble. Tom was helpful and professional. I would've given Direct Cars 5 Stars if I'd been able to test drive for longer, ideally on a dual carriageway. Also, the mats I ordered didn't fit and it's still an ongoing saga with the suppliers – for £79, a set of car mats should be 100% perfect. Otherwise v pleased.”

Helpful Report

Posted 3 years ago

Hi, Many thanks for your kind words regarding how delighted you are with the excellent condition of your new car and the professional and helpful way you were dealt with by Tom. We are however sorry to hear about the issue with the mats you purchased via our third party supplier, we will speak to them and resolve this issue ASAP. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“Great and pleasant service from both Tom and Bob. Will strongly recommend to others and will use again myself. Thanks for everything”

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Posted 4 years ago

Thanks Ian, enjoy your new car and see you again soon.

Posted 3 years ago

“Really excellent service. No pushy sales tactics. Nothing was too much trouble for them from the start of seeing the car we wanted to the final purchase, Thanks to Nick Wardle for all his support, help and patience. Mrs Wild”

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Posted 4 years ago

Thank you Mrs Wild, we will pass your kind words on to Nick and we will look forward to seeing you again soon.

Posted 3 years ago

“Great experience. Would use again”

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Posted 4 years ago

Thank you Peter, enjoy your new vehicle and we will look forward to seeing you again in the future.

Posted 3 years ago

“Very good and helpful don't hassle you while you're looking round the cars”

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Posted 4 years ago

Thank you, we are pleased to hear you enjoyed the no hassle policy that we adopt. Enjoy your new car and see you again soon.

Posted 4 years ago

“Helpful,my car was well presented,serviced ,motd and valeted,Direct Cars did everything they said and car was ready at the agreed time and date, very professional, would recommend to anyone, thankyou .”

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Posted 4 years ago

Thank you Christopher, glad you are happy with the way the car was presented. Enjoy your new car and see you again in the future.

Posted 4 years ago

“Shaun was very patient with us and listened carefully to why we were looking to change our VW Polo for a smaller car. Having decided upon a Kia Picanto Shaun was not pushy (as we had experienced at other dealers) and allowed us plenty of time to view various models on sale. Although short staffed he allowed us the opportunity to test drive 2 cars around the grounds and was happy to arrange a time later for us to road test the same 2 vehicles. We felt that either would answer our needs. Again Shaun was not pushy and never tried to make our minds up for us or try to persuade us in any way to choose the more expensive option. We were very happy with our experience and with our purchase.”

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Posted 4 years ago

Thanks Brian, glad you enjoyed the no pressure experience, we will pass your kind words on to Shaun. Enjoy your new car and see you again soon.

Posted 4 years ago

“I would have to say my experience was good, Shawn who assisted me could not have been more friendly, and was never pushy at all. Nice free hot drinks as well. I guess the only downside is cars are all locked, which to be fair most big dealers do the same, so if you haven't got a particular car to view you'd be disappointed as you have to ask for the key to each car which I think can be awkward, imagine doing it 5x lol. But in my case I knew what I wanted and ended up buying it.”

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Posted 4 years ago

Thank you, we will pass your thanks on to Shaun and glad you enjoyed the free hot drinks. Enjoy your new car and see you again in the future.

Posted 4 years ago

“Staff excellent but very disappointed that after spending £18000 on a car there were no floor mats. A small point but important .”

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Posted 4 years ago

Thanks John, we are happy to hear that you found our staff excellent with the way they dealt with you, we do apologies about the lack of floor mats as they are mostly missing when the vehicles come to us. Enjoy your new car and see you again soon.

Posted 4 years ago

“I was very happy with the service from them. Took care of everything.”

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Posted 4 years ago

Thank you Carol, enjoy your new vehicle and see you again soon.

Posted 4 years ago

“Never thought it would be so easy to buy our new car, No pushy staff and very friendly, what a lovely car found, Thank you 😊”

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Posted 4 years ago

Thank you Steve, glad you found the process easy and enjoyed the no pressure policy. Enjoy your new car and see you again in the future.

Posted 4 years ago

“My wife and I decided to check out Direct Cars to replace her current car, she was offered a good deal for a trade in and we felt no pressure to ether buy or sell. We decided on a car we saw and went through the buying and purchasing process. Stuart the salesman and Philip the financial manager we're very professional and friendly. We are very happy with our purchase and the service offered.”

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Posted 4 years ago

Thanks John, happy to hear you enjoyed the no pressure process, we will pass your thanks on to the staff members involved in your purchase. Enjoy your new and see you again soon.

Posted 4 years ago

“Painless and seamless with much assistance from the Sales and Finance staff.”

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Posted 4 years ago

Thanks Patricia, glad to hear that you found the whole process painless and seamless. Enjoy your new car and see you again soon.

Posted 4 years ago

“We were met at the door by Tom, who ensured clear access for us by opening the door as we had my father-in-law with us in a wheelchair. We stated why we were visiting and Tom allowed us to view the vehicle we were interested in. Tom did not need or try a hard sell, as the vehicle sold itself to ud as it suited our needs completely. Everything went smoothly and we are more than pleased with the service we received as much as we are over the moon with our vehicle.”

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Posted 4 years ago

Thank you Michael, enjoy your new car and see you again in the future.

Posted 4 years ago

“I received very good customer service from Tom from start to finish with regular updates of how my car was getting on. My expectations have been exceeded with how the car came out. Very happy indeed. Would definitely buy from here again and recommend to anyone.”

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Posted 4 years ago

Thank you Dan, we are happy to hear that we have exceeded your expectations. Enjoy your new car and see you again in the future.

Posted 4 years ago

“Quick, easy, pleasant experience. No pressure from friendly and efficient sales advisor (Shaun). Many thanks.”

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Posted 4 years ago

Thanks Tina, good to hear that you enjoyed no pressure experience. Enjoy your new vehicle and see you again soon.

Posted 4 years ago

“Amazing service from Direct Cars with special thanks to Shaun who was very friendly, informative and helpful. No pressure experience would highly recommend.”

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Posted 4 years ago

Thank you Dawn, happy to hear that you enjoyed the service and enjoyed the no pressure experience, we will pass your thanks on to Shaun. Enjoy your new car and see you again in the future.

Posted 4 years ago

“Excellent service Excellent aftersales very happy”

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Posted 4 years ago

Thanks Katherine, enjoy your new car and see you again soon.

Posted 4 years ago

“Very pleased with the service and aftersales and sales people”

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Posted 4 years ago

Thank you Katherine, happy to hear you are pleased with our service. Enjoy your new car and see you again soon.

Posted 4 years ago

“Everything went smoothly”

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Posted 4 years ago

Thank you Bertram, enjoy your new vehicle and see you again soon.

Posted 4 years ago

Direct Cars is rated 4.8 based on 2,535 reviews