Direct Cars Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,057 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We would like to thank all the staff at Direct Cars for the excellent service we had when buying our car. All the staff were very friendly and very knowledgeable and made the whole experience very relaxed and pleasant, we left saying to each other....."that was good". In these difficult times it is important to be comfortable with the systems and procedures in place to protect the customer and staff from the risk of catching the virus......we were impressed with the attention to detail shown and totally at ease. Thank you. Mr. and Mrs. Mears.”

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Posted 4 years ago

“Very good staff and helpful to help your enquiries.”

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Posted 4 years ago

“Good service , no pushy salesmen.”

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Posted 4 years ago

“Quickest and easiest transaction I have ever had with regard to a used car. On reflection I think the trade in price could have been better and your inclusive warrenty for a 3 year old car was a bit mean at only 30 days.”

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Posted 4 years ago

“Kind polite speech very clear totally understandable answered so my questions Sarah who spoke to was excellent at Customer services”

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Posted 4 years ago

“Despite the COVID situation, the sales rep Dave Milnes was very helpful with the sale and made sure the car was ready within a matter of days which meant a lot to us as we were going on holiday a few days later. The handbook was missing but a new copy was ordered and was ready 2-3 days after the sale. Roof rails had been ordered and put on by the time we picked the car up. Dave was not pushy at all about trying to get us to purchase extras though we did take out a 2yr extended warranty”

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Posted 4 years ago

“Friendly staff very helpful helped me at a very difficult time to get back on the road thank you all so much”

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Posted 4 years ago

“Hadn’t bought a car of these since 2001. Have to say I was happy with my purchase with a small exception of a promise of a handbook/ service book package that was supplied later but from a much older model. I ended up purchasing one myself.”

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Posted 4 years ago

“Really good customer care. Thomas was great. Made the whole process simple. Subsequent questions were answered quickly. Car looked beauts.whem we picked it up, well valetted inside and out”

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Posted 4 years ago

“Very quick and easy process. Friendly sales person. You don't have to do anything but from my past experiences I expected a bit more discount or free something thrown in but didn't get anything.”

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Posted 4 years ago

“Marvellous service. Nothing was too much trouble for Tom the salesman. Highly delighted in all aspects from first seeing the car to collection.”

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Posted 4 years ago

“Fantastic experience from start to finish, was met by one of the staff called Thomas who was knowledgeable, friendly and not in the least bit pushy. He explained exactly what to expect and delivered as promised.”

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Posted 4 years ago

“It’s easy to look around and keep social distance. Excellent sales people, who made us feel important. Ian was really helpful, and made the purchase uncomplicated.”

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Posted 4 years ago

“Didn’t get a hard sell from the team. Quick decision agreed on part exchange value. Dealt with Lee and David and upon driving nearly 200 miles to collect our new car met reps in person. Helpful and informative. Good car purchase experience wouldn’t hesitate to buy from Direct Cars again.”

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Posted 4 years ago

“Excellent experience. Staff, Ian & Lee very helpful. No pressure sales or finance pushing. Car in 1st. class state, 12 months MOT & full service. Even posted me a CD left in my old car. Thank you !”

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Posted 4 years ago

“Good choice, reasonable prices”

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Posted 4 years ago

“They give you the keys and just leave you alone. No pushy salespeople which makes it a pleasure rather than a core. Only whinge is daft sticker in boot that doesn’t come off.”

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Posted 4 years ago

“Service with a smile as always many thanks 👍🏼”

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Posted 4 years ago

“Excellent friendly service.”

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Posted 4 years ago

“Friendly, helpful staff. A nice and easy transaction. Very happy.”

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Posted 4 years ago

Direct Cars is rated 4.8 based on 2,057 reviews