Direct Cars Reviews

4.8 Rating 2,535 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,535 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 23rd October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault my experience, everyone was lovely. Ian who i dealt with from start to finish was amazing and very helpful, made me feel at ease straight away, and was polite and professional, nothing was too much trouble for him. He is a credit to your company,”

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Posted 4 years ago

Thanks Jane, we will pass your kind words on to Ian. Enjoy your new car and see you again in the future.

Posted 4 years ago

“what a pleasure it has been dealing with Direct Cars, they did not pounce on you once you drove into their lot (usually we go when that happens), Nick let us take the time to look around our preferred choice and could not have been more helpful. The whole process was brilliant, quick, easy and we love our new car. We would certainly recommend you take a look at their cars on offer for a stress free experience. Thank you so much.”

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Posted 4 years ago

Many thanks Clive, glad you enjoyed the experience purchasing from us. Enjoy your new vehicle and see you again in the future.

Posted 4 years ago

“We purchased a lovely new car from here with great service at a great price. All done with ease and no pressure from lovely staff”

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Posted 4 years ago

Thank you Mandy, glad you found the process easy and enjoyed the no pressure policy adopted by our staff. Enjoy your new car and see you again soon.

Posted 4 years ago

“Adam too laid back, it's like he just couldn't be bothered. Was never offered a drink. The car was supposed to have been valeted, it looked like it had just a very quick flick with a duster. Polish on the outside hadn't been properly wiped off.”

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Posted 4 years ago

Hi, We are sorry to hear you found your Sales Advisor too laid back. We do operate a "no pressure no hassle" policy without any of the usual hard sell you may experience at other dealerships this is to make you feel at ease throughout the process, although it is a shame that this seems to have led you to feel the way you do, which we do offer our sincere apologies as it was not our intention. In regards to the valet on your vehicle not being up to our usual high standards, we are more than happy to re-valet it for you if you would like to contact us to arrange this. Despite this we do hope you are enjoying your new vehicle and will look forward to seeing you again in the future.

Posted 4 years ago

“Fantastic service all round! Buying a car from Direct Cars Sheffield was the quickest and easiest car purchase I’ve ever done. Nick & Gaz we’re both very friendly, informative and professional. I’ll definitely be go back there next time when looking for my next car.”

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Posted 4 years ago

Thank you Chris, happy to hear you found the whole process quick and easy, we will be sure to pass your comments on to Nick and Gaz. Enjoy your new car and see you again soon.

Posted 4 years ago

“Very helpful and friendly staff and plenty of cars”

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Posted 4 years ago

Thanks Quentin, enjoy your new car and see you again in the future.

Posted 4 years ago

“Excellent customer service, good selection of vehicles.”

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Posted 4 years ago

Thanks Sara, enjoy your new vehicle and see you again in the future.

Posted 4 years ago

“Absolutely brilliant service. Nothing too much trouble for them if you're requiring their assistance. Leave you to look around which is great. No pressure sales. Had my previous car from them & now my newer current car & will definitely go back when needed. Highly recommend a visit & purchase.”

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Posted 4 years ago

Thanks Kathy, glad you enjoyed the brilliant service you received and enjoyed the no pressure atmosphere. Enjoy your new vehicle and see you again in the future.

Posted 4 years ago

“Really easy to deal with. Not ‘salesey’ and answered our numerous questions patiently and professionally.”

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Posted 4 years ago

Thanks Rebecca, glad to hear that found the process easy and enjoyed the way we operate. Enjoy your new car and see you again soon.

Posted 4 years ago

“The staff was very helpful and helped me with buying my car”

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Posted 4 years ago

Thank you Quentin, enjoy your new car and see you again soon.

Posted 4 years ago

“No pressure very good service and quality of cars will youse again”

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Posted 4 years ago

Thank you for your kind words Brian, see you again in the future and enjoy your new car.

Posted 4 years ago

“Very good service from start to finish. No pushy sales, very friendly staff. Highly recommend good honest sales team.”

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Posted 4 years ago

Thank you Julie, nice to know you enjoyed our no pressure policy. Enjoy your new car and see you again soon.

Posted 4 years ago

“Found the staff a little rude, it's like they can't be bothered.”

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Posted 4 years ago

Hi, Sorry to hear this, all our staff try to give 100% commitment and attention to all customers when choosing their new car. We apologise that you felt they came across as rude and couldn't be bothered if you would like to contact us with some more details to enable us to look into the matter further and we can learn from the errors that were made. Despite this, we do hope you are enjoying your new vehicle and we will look forward to seeing you again in the future.

Posted 4 years ago

“Excellent customer service all round! From car sales to car servicing etc ! Adam the car sales man was very knowledgable about cars in fact the whole process and not forgetting his patience! Thanks Sarah n family!”

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Posted 4 years ago

Thanks Sarah, we will pass your lovely comments on to Adam. Enjoy your new vehicle and see you again in the future.

Posted 4 years ago

“Excellent service all the staff are lovely and efficient, from initial viewing to collection everything went smoothly.”

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Posted 4 years ago

Thank you, good to hear about your smooth and efficient experience. Enjoy your new vehicle and see you again soon.

Posted 4 years ago

“Sales people were very helpful and answered all my question about various cars. Then arranged for the service and availability of the car I chose promptly and efficiently.”

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Posted 4 years ago

Thank you Alan, glad you found our Sales team helpful and they were able to answer all your queries. Enjoy your new car and we will look forward to seeing you again.

Posted 4 years ago

“No hassle. No pushy sales man a brilliant way to buy a car”

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Posted 4 years ago

Thank you Andrew, happy to hear you enjoyed our no hassle no pressure policy. Enjoy your new vehicle and see you again in the future.

Posted 4 years ago

“Very helpful, no pushy sales just welcoming and let you make your own decisions. Everything went very smooth from viewing on Friday and collected on Tuesday. Good team.”

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Posted 4 years ago

Thanks Julie, good to hear you enjoyed the no pressure policy. Enjoy your new vehicle and see you again soon.

Posted 4 years ago

“Very pleasant and professional.”

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Posted 4 years ago

Thanks Graham, enjoy your new car and see you again soon.

Posted 4 years ago

“I have bought cars from Direct Cars for over 20 years and use them to service the car too. I was initially disappointed with the valuation of my part exchange, but further investigation proved the valuation to be accurate. The handover of the vehicles went smoothly. I did go back the day after the purchase with a problem and the staff resolved the issue instantly.”

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Posted 4 years ago

Thank you once again for choosing us for your new car, we will look forward to seeing you again in the future.

Posted 4 years ago

Direct Cars is rated 4.8 based on 2,535 reviews