Direct Cars Reviews

4.8 Rating 2,533 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,533 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 23rd October 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the car but I’ve had 2 messages to say it needs a service I was told it was updated so I phoned up and was told someone would call me back but I’m still waiting”

Helpful Report

Posted 1 year ago

Hi Craig, Great to hear you are happy with your new car. Apologies about the messages saying your vehicle needs a service, this was due to a IT system issue which has now been fixed but apologies once again that you didn't get a phone call explaining this. We hope you are enjoying your new car and will look forward to seeing you again in the future.

Posted 1 year ago

“The car i bought from direct cars was very clean and tidy and the staff looked after me and explained eveything in easy way of understanding eveything cannot fault them”

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Posted 1 year ago

Thanks Stephen for sharing your great comments, enjoy your new car and see you soon.

Posted 1 year ago

“Excellent service, great people would definitely recommend.”

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Posted 1 year ago

Thanks Jessica for your kind words, enjoy your new vehicle and see you again soon.

Posted 1 year ago

“Nic friendly service”

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Posted 1 year ago

Thanks Graham, enjoy your new vehicle and see you again in the future.

Posted 1 year ago

“We dealt with Luke he was excellent we are going to send him a thank you card not used car yet but over the moon”

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Posted 2 years ago

Thanks Sylvia, we will be sure to pass your kind words on to Luke. Enjoy your new car and see you soon.

Posted 1 year ago

“Good experience for buying a car 🚗 very pleased with my new car 🚗”

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Posted 2 years ago

Thank you Dennis, enjoy your new car and see you again.

Posted 1 year ago

“promised a puncture kit for my car did not get”

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Posted 2 years ago

Hi Nigel, The new inflation kit was posted to you just over a week ago and we was unaware you have not received it yet, we have tried to make contact to discuss this and to arrange another replacement to be sent. If you could please contact us at your earliest convenience so we can arrange this with you. Despite this we hope your enjoying your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“This was the second vehicle that I have purchased from Direct Cars. Dealt with Tom who was excellent. Agreed a fair price for both purchase and part exchange vehicles and collection and handover was easy. All good 👍”

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Posted 2 years ago

Thanks Roger, we will be sure to pass your kind comments on to Tom. Enjoy your new car and see you again soon.

Posted 2 years ago

“Polite and efficient service and no pressure”

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Posted 2 years ago

Thank you Charles, enjoy your new vehicle and see you soon.

Posted 2 years ago

“Very straightforward, pleasant experience”

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Posted 2 years ago

Thanks Barbara, great to hear you found the experience pleasant and very straightforward. Enjoy your new car and see you again soon.

Posted 2 years ago

“I found all staff at direct cars very helpful and nothing was too much trouble Would highly recommend this company”

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Posted 2 years ago

Thank you Barry for your kind words, enjoy your new car and see you again.

Posted 2 years ago

“Brilliant customer service no pressure to purchase a car no hassle and brilliant aftercare woudnt ever buy a car from anyone other than direct cars”

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Posted 2 years ago

Thank you Romma for choosing us once again, enjoy your new car and we will see you again very soon.

Posted 2 years ago

“I am not happy”

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Posted 2 years ago

Hi Geoffrey, Sorry to hear you are not happy, I believe we have made contact with you regarding the small issue you have experienced with your new car and we are making arrangements to have it rectified to your satisfaction. Despite this we do hope you are enjoying your new vehicle and we hope to see you again in the future.

Posted 2 years ago

“Thank you for My beautiful new MG I love it. Thanks for all your help and support with sorting everything out so efficently. We've been a customer of DC for many years now and the sales staff are always spot on,friendly and helpful.”

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Posted 2 years ago

Thanks Suzanne, great to hear you love you beautiful MG, it has been our pleasure once again to help you. Enjoy your new car and we will look forward to seeing you again soon.

Posted 2 years ago

“Very impressed with the excellent service”

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Posted 2 years ago

Thank you Linda, great to know you are very impressed with our excellent service. Enjoy your new car and see you soon.

Posted 2 years ago

“good selection of vehicles.”

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Posted 2 years ago

Thanks Timothy, enjoy your new vehicle and see you again in the future.

Posted 2 years ago

“Could not have been better treated by Tom and easy to purchase a car from Thank You Terry Willett”

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Posted 2 years ago

Thank you Carol & Terry for your kind words, enjoy your new car and we will look forward to seeing you soon.

Posted 2 years ago

“Great service. Would definitely recommend 5*****”

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Posted 2 years ago

Thanks Gregg, enjoy your new vehicle and see you again.

Posted 2 years ago

“Excellent and friendly service from Tom. A good value purchase of an excellent car!”

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Posted 2 years ago

Thank you Josephine, enjoy your new and see you again soon.

Posted 2 years ago

“My experience was straightforward and efficient. I really appreciated the fact that no pressure was applied, if it had been I would have shopped elsewhere. From choosing my car to the handover was stress free and I am really enjoying my new car.”

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Posted 2 years ago

Thanks Julie, it's nice to hear that you found the experience efficient, straightforward and stress free. Enjoy your new car and see you soon.

Posted 2 years ago

Direct Cars is rated 4.8 based on 2,533 reviews