Direct Cars Reviews

4.8 Rating 2,142 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,142 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 20th February 2025

Karen Buckley

Direct Cars 5 star review on 31st January 2025

Victor Watson

Direct Cars 5 star review on 30th January 2025

Madeleine Beard

Direct Cars 5 star review on 27th January 2025

Global Lifelines Cleaning Services Limited

Direct Cars 5 star review on 24th September 2024

Alexandru Mumji

Direct Cars 5 star review on 17th August 2024

Paul Douglas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at Direct cars made trading in and buying my new car so easy. Sent videos of the trade and had a full ‘new’ car report before i even got to the showroom. Finance all sorted so only to inspect and sign when i got there. Full MOT and inspection carried out on the new car and too their word jobs that needed doing where carried out(i didn’t mention to them the two front tyres needed changing to test them and they passed with flying colours) Dave and Nick were brilliant at arranging everything and car was ready to collect a day early. Will be going back in the future to trade in/buy again👍👍”

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Posted 2 years ago

Many Thanks Martin, we are happy to hear that you found the whole experience dealing with us straightforward, easy and that we passed your little test 😉👌. Enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 years ago

“Great service from 1st visit to collection Sean was helpful, courteous with a smile on his face.”

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Posted 2 years ago

Thanks Amber, we will pass your kind words on to Shaun. Enjoy your new car and see you again soon.

Posted 2 years ago

“I have found my time dealing with Direct Cars to be amazing. The team were knowledgeable, helpful and approachable. The level of service is second to none, any and all questions (even if I felt they were stupid ones) were answered clearly and to the point. I have found my interactions with the team so good that I am using them for the service and all other car requirements going forward.”

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Posted 2 years ago

Thank you Tony for your very kind words. Enjoy your new vehicle and we will look forward to seeing you again in the future

Posted 2 years ago

“Good team no problem very good service thank you”

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Posted 3 years ago

Thanks Stephen, enjoy your new car and see you again soon.

Posted 2 years ago

“Great service.Ian was very helpful and made the whole experience stress free.The finance guy Gareth was equally helpful.Cheers guys!!!”

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Posted 3 years ago

Thank you Simon, we will pass your comments on to Ian and Gareth. Enjoy your new car and see you again soon.

Posted 2 years ago

“Great service.Ian was fantastic and made the experience very enjoyable.Gareth helped with the money side of things.”

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Posted 3 years ago

Thank you Simon, we will pass your comments on to Ian and Gareth. Enjoy your new car and see you again soon.

Posted 2 years ago

“We dealt with Tom during this purchase and he was always polite, helpful and personable. Great place to buy cars from, non-pushy, clean and friendly. Car is going well, thanks a million.”

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Posted 3 years ago

Thank you Rory, enjoy your new car and see you again soon.

Posted 3 years ago

“Having been a customer of Direct Cars for many years and having just purchased my fourth car from them, I feel I should give them a terrible review - ONLY JOKING! The staff at Direct Cars are excellent. You are never under pressure to buy and have the time to look around, choose, test drive, ask any questions, voice any concerns. I have always found them very fair and really supportive. I would thoroughly recommend them to anyone. This time I'd like to single out Shaun Palmer, Senior Sales Advisor, for a special mention. He's great, kind, considerate and understanding and can help you through the process with the minimum of fuss or stress.”

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Posted 3 years ago

Thank you for choosing us again and for the very kind words, we will pass on the special mention to Shaun who I'm sure will be happy with the feedback. Enjoy your new car and see you again in the future.

Posted 3 years ago

“Recently purchased our car from Direct Cars and have to say it was a good experience. Salesman Ian showed us to the car and left us to check it out, no obligation or fancy sales talk. After a test drive we were ready to buy, Ian was very informative and answered all our questions. We returned a few days later and the car looked pristine inside and out. Great service.”

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Posted 3 years ago

Thanks Michael, we are happy to hear that you enjoyed the great sevice from Ian. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Brought a car for my daughter. Excellent customer service by Shaun, very helpful. Really pleased with the car.”

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Posted 3 years ago

Thank you Claire, we will pass your feedback on to Shaun who I'm sure will be happy to hear that you are pleased with the service you received. Hope your daughter is enjoying her new car and we look forward to seeing you again soon.

Posted 3 years ago

“Excellent service as aways bought my last 4 cars from here no fuss, no hassle great team that work there.”

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Posted 3 years ago

Thank you Richard, happy to hear you like our no hassle policy. Enjoy your new car and see you again in the future.

Posted 3 years ago

“Great cars”

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Posted 3 years ago

Thank you, enjoy your new car and see you again soon.

Posted 3 years ago

“Very professional from start to finish ensuring the deal made with my part exchange was a fair one. After sales service 10/10”

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Posted 3 years ago

Thanks Frederick, enjoy your new vehicle and see you again in the future.

Posted 3 years ago

“Very good service everytime this is my 4th car brilliant all of them that work there highly recommend this company”

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Posted 3 years ago

Thank you Patricia, glad you came back us again. Enjoy your new car and we will see you again soon for number 5!

Posted 3 years ago

“Excellent service with great communication and a pleasure to do business with. Many thanks”

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Posted 3 years ago

Thanks David, glad to hear you enjoyed the excellent service we provided. Enjoy your new vehicle and see you again soon.

Posted 3 years ago

“Good price on part exchange, car purchased was in excellent condition. The handover was quick and problem free, would use again and recommend to others”

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Posted 3 years ago

Thank you Heidi, enjoy your new car and we will look forward to seeing you again.

Posted 3 years ago

“We have had a few cars from Direct Cars ,excellent service, always first port of call.”

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Posted 3 years ago

Thanks Anne, enjoy your new car and see you again soon.

Posted 3 years ago

“Competent and welcoming staff. Prepared to deal professionally with unforeseen teething problems in our purchase. If I was a buyer purchasing from afar, I would be confident as the company provided us with a courtesy vehicle whilst a fault was rectified. The vehicles advertised appear to be accurate on line. The premises and staff display an air of calm and the often unseen workshop area was a model health and safety site, encouraging to see the back room staff working as was apparent in positive working conditions. I am influenced in making ethical purchases as far as can be seen. Further congratulations regarding the way the company displays caution and embraces a culture of Covid protection amongst staff and customers too. Prompt and polite dialogue between customer and staff who we sensed have a pride and ownership in the company.in conclusion thanks to reception staff, Ian on sales and April who drove our mended new car from Sheffield to Telford ,both were so helpful in explaining the finer controls clearly which was strange for me as not changing my car for past 10 years. Hope my review is not too gushing but just an accurate account of our experience with direct cars”

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Posted 3 years ago

Many thanks Robert for your very kind words, we always endeavour to do our very best even when unfortunately small issues do arise. We are to happy to hear that we soon got everything sorted for you and that every staff member you dealt with lived up to our high standards. We will pass your thanks on to all staff members concerned, enjoy your new car and we look forward to seeing you again soon.

Posted 3 years ago

“Straight forward purchase, great customer service from Ian.”

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Posted 3 years ago

Thank you Liam, happy to hear you enjoyed the great service we provide from Ian. Enjoy your new vehicle and see you again in the future.

Posted 3 years ago

“I dealt with Tom and Gareth and they were both great. Any questions or worries that I had were quickly put to bed and I am now the proud owner of an amazing car which is affordable too. Everything went very smoothly and I’m over the moon with my car and the service received.”

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Posted 3 years ago

Thanks Sam, we are happy to hear that you are over the moon with your new car and the service you received. Enjoy your new car and we will look forward to dealing with you again in the future.

Posted 3 years ago

Direct Cars is rated 4.8 based on 2,142 reviews