Direct Cars Reviews

4.8 Rating 2,362 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,362 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It should be written into law that all car sales companies should deal with their public the way that Direct Cars do. I cannot buy from a company who just hang around and try to pressure you into buying a car you don't want. The service at Direct cars is exemplary. You can wander round all day long, ask for the keys to look inside any vehicle, and the staff are there in the background (not hovering) if you want any advice. I've just bought my second car from them in 3 years, and I wouldn't entertain looking anywhere else. Andy (our helpful salesman) was very courteous and professional. The pricing of our car was very fair and we felt Andy was completely honest with us regarding all our questions. Direct cars offered us very close to what we hoped for the trade in for our vehicle. Our trust in Direct Cars is such, that even though they're on the wrong side of Sheffield for us, we will only take our car there for it to be regularly serviced and MOT'd - because we know, they will do a thoroughly professional job.”

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Posted 6 years ago

“Fully professional company. Strongly recommended. Friendly and helpful seller. If I need to buy another car in the future, Direct Cars will be first choice.”

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Posted 4 hours ago

“Can highly recommend service was excellent from start to finish safe are very helpful and friendly and very professional would definitely deal with your company again”

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Posted 3 days ago

“Very professional very easy to deal with no hassle from start to finish. Excellent company great car delivered on time . I can’t thank them enough for the first class service and car . Would definitely recommend.”

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Posted 4 days ago

“Luke was extremely polite and helpful, would highly recommend direct cars - great service and very reasonably priced vehicles”

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Posted 1 week ago

“Very good selection of cars available and excellent friendly service”

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Posted 1 week ago

“Unlike other places this felt very relaxed and with no pressure of a sale from the salesmen. When ready we approached them and received a warm welcome and had a very honest discussion about what we wanted. We were able to test drive the car, was given details of price, etc and how trading would work. Assistance was given with the DVLA registration changes and with taxing the vehicle. The salesman was out point of contact throughout and always responded promptly to questions we had. It wasn’t in any way a stressful process save for parting with my money 😊”

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Posted 1 week ago

“Very professional-no pressure salespeople Had a problem which was solved immediately and to my satisfaction.”

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Posted 1 week ago

“Very good professional efficient service”

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Posted 2 weeks ago

“direct cars are briliant not pushy walk round relaxed”

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Posted 2 weeks ago

“Highly recommend Direct Cars have used this company since 2007, no hassle from anyone, able to look and browse, then when ready provide a first class service, used Shaun this time, he is a credit to your company, really helpful as is all your team.”

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Posted 2 weeks ago

Thank you Dale for choosing us once again and sharing your kind words that we will pass on to Shaun, enjoy your new car and we will look forward to seeing you again in the future.

Posted 2 weeks ago

“Returned once again, this is our 3rd car purchased from Direct Cars, and yet again excellent professional service this time from Luke. Yet again the experience in viewing cars, is second to none, no pressure when looking around. Everything was explained. My car was presented beautifully, as always, will return again.”

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Posted 2 weeks ago

Thank you once again for choosing and your extremely kind words, enjoy your new car and we will look forward to seeing you again soon.

Posted 2 weeks ago

“Excellent service”

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Posted 2 weeks ago

Thank you Darren, enjoy your new car and see you again.

Posted 2 weeks ago

“We went to view a car that I had seen online through the website and Luke was very helpful. Talked me through my different options with regards to payment and also about the car itself. He was a very good friendly salesman who was very helpful. When I collected the car, we dealt with Matt as Luke was with another customer at the time. Again, a great service from Matt. Everything went smoothly and I’m very happy with the service and of course my new lovely car.”

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Posted 2 weeks ago

Thanks Kirsty for your kind words and we will make sure we pass them on to Luke and Matt, enjoy your new car and see you again soon.

Posted 2 weeks ago

“Came to buy a car on New Years Eve, dealt with Matt Elliott, who was pleasant and friendly. No pressure sales which was welcomed, answered all our questions and provided what he offered us when picking the car up on 7th Jan. All in all took 1hr from seeing the car to signing for it. Exactly what we wanted. Would definitely seek out Direct Cars to use when purchasing our next vehicle”

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Posted 2 weeks ago

Thank you Lorna for your great comments, enjoy your new car and see you again in the future.

Posted 2 weeks ago

“Very pleased with the service provided by Direct Cars when purchasing my new car recently. Luke was very helpful and professional answering questions when first enquiring and then dealing with the purchase. When collecting my new car Daniel was extremely professional & helpful too. Found the whole process very organised and went smoothly even though we live a distance away. We have also found after sales customer service excellent too.”

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Posted 2 weeks ago

Thank you Michelle, it's great to hear you are very pleased with the service we have provided and we will pass your kind words on to the staff members involved. Enjoy your new car and we will see you again soon.

Posted 2 weeks ago

“So happy 😀 with my smart car, thank you 🙏 to Nick for arranging everything, really helpful/ professional and he kept me informed of progress. I brought the car online without a test drive as too far away from direct cars 🚗 the car was delivered as planned on time, and car 🚗 was as described and drive's perfectly. Really nice 😊 delivery man. Highly recommend direct cars and would definitely use them again.”

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Posted 2 weeks ago

Thank you Samantha for choosing our home delivery service, we're pleased to hear everything is to your satisfaction and we will pass your kind words on to all involved. Enjoy your new car and speak to you again soon.

Posted 2 weeks ago

“The whole experience of buying the car was as smooth as silk and all the staff are so friendly and helpful especially Nick Wardle. All the very best to all and thank you Kind regards Sean”

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Posted 4 weeks ago

Thank you Sean for sharing your very kind words about your recent experience, enjoy your new car and see you soon.

Posted 2 weeks ago

“Excellent and smooth transaction whilst buying my car from Shaun 👌🏼”

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Posted 4 weeks ago

Thank you for sharing, enjoy your new vehicle and see you again soon.

Posted 2 weeks ago

“This is my second car purchase as I found the staff really helpful but not pushy with flash sales jargon. When you find your car very simple everything done for you. When I change again I will return for the 3rd time and would highly recommend.”

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Posted 4 weeks ago

Thanks Julie for choosing us once again and sharing your experience with your very kind words, enjoy your new car and we will look forward to seeing you again.

Posted 2 weeks ago

“I saw a car i was intrested in and thought i like this car. Took it for a test drive and thought yes this is mine. So i did a part exchange. Happy customer.”

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Posted 4 weeks ago

Thank you Lance, we are pleased to hear you are a happy customer. Enjoy your new car and see you again soon.

Posted 2 weeks ago

Direct Cars is rated 4.8 based on 2,362 reviews