Direct Cars Reviews

4.8 Rating 2,409 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,409 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 24th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently bought from this company, Shaun the sales advisor was fab, helped on the purchase of a Ford fiesta also pointed out local ammenties for us to go to until my car was ready. Alot of choice in cars, would definitley recommend! Buy your car from direct cars!”

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Posted 7 years ago

“Bought a car recently, transaction was handled by Jack Stoakley, my wife and i were very pleased with the way he dealt with us. Car developed a fault the day I picked it up, emission sensor went faulty, no reflection on the car service as item either works or does not. Took car back to have item replaced, when they got it, impressed at the way i was dealt with.”

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Posted 7 years ago

“Lots of vehicles to choose from, a good range of prices, friendly and helpful staff always on hand - but at the same time you have the freedom to browse without ever feeling pressured. At the actual buying stage the costs are clearly explained, the sales person guides you through all the documents, forms and paperwork to make it a stress free experience. I'd definitely recommend this dealership.”

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Posted 7 years ago

“Overall the service was good. Was mis-informed about receiving my fiancé documents, had to phone Barclay,s head office myself and request them being sent to me . Still have not received my documents at this moment ?”

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Posted 7 years ago

We're sorry you've had problems getting your finance documents. After investigation it looks like the email address on file had a small mistake. We've contacted Barclays to correct this, and they're sending your documents on to you now. We're sorry for the inconvenience, and hope you're enjoying your new vehicle.

Posted 7 years ago

“effortless”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Not pushy, friendly and helpful throughout”

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Posted 7 years ago

“Excellent choice of vehicles. A great place to purchase a second hand car. Shaun Palmer is a great Sales Advisor. His knowledge is spot on and he will do anything and everything to ensure the customer leaves Direct Cars very satisfied. Very happy with my new purchase”

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Posted 7 years ago

“Was shown the car I was interested in buying. The sales person was very helpfull, he left me to view the car in my own time ,not rushed or pressured into a sale. Took the test drive .was impressed with all aspects of this car sales company . Would recommend to anyone.”

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Posted 7 years ago

“Dave has gone above and beyond either phone or in person...when you don,t quite know all about your new car. Always on hand witha smile n nothings 2 much trouble. Ever so pleased and happy. New car n fab service”

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Posted 7 years ago

“Very helpful when test driving car and after service spot on. Would recommend to other people.”

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Posted 7 years ago

“Really good service from Jack, no pressure from him and helped sort my private number plates also”

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Posted 7 years ago

“brill service from shaun palmer 100% recommend”

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Posted 7 years ago

“Great service, no sales pressure. Got the car I wanted at a great price. Highly recommend direct cars.”

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Posted 7 years ago

“Excellent I have no complaints”

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Posted 7 years ago

“Absolutely fantastic service, made the buying experience easy and I didn't feel stupid for asking stupid questions. Would highly recommend and I absolutely love my car! Thank you.”

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Posted 7 years ago

“I am very happy with the car i have bought from Direct Cars. In the main the service was good. Robert Hendzell was very pleasant. Initially i had a problem because when i expressed interest in a car no one was returning my calls and they said i couldnt get an AA inspector to test drive the car. I nearly backed out completely at this point.”

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Posted 7 years ago

We're sorry you had difficulties at the start of your experience. To be clear: we welcome inspections by third parties, as we believe the quality of our stock will speak for itself. However it is a rare request, and as a result the member of staff who you spoke with initially didn't realise we offered it. We have reminded all staff we do offer this service. Enjoy your new vehicle!

Posted 7 years ago

“This is our third car from Direct Cars. I must admit though on each occasion we had already seen our vehicle online and didn’t spend time browsing at the site. Each time we were dealt with promptly and professionally and not felt hassled or pushed into a sale at any point. On our recent purchase we rang to say we were interested in a car we had seen online and when we went to look it was ready and waiting for us and we’re allowed a test drive. When completing the transaction it was so quick and straightforward. When we collected our new car it was also very quick. Not like some car supermarkets that we have dealt with that made us sit and wait in a queue like system until you are called. We would highly recommend Direct Cars and will probably use them again in the future. Thank you from happy customers.”

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Posted 7 years ago

“Staff always helpful andAndrew I never feel pressured. The process of having to run to a third party (financial officer), every time for valuations is tedious, but expected.”

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Posted 7 years ago

“Most car dealers just try to push you in to buying cars , but not at direct car the Sevice I get from everyone is extremely high and the after sale amazing I can only say from my experience and I have had 11 cars from them so that speaks for its self or I would not go back”

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Posted 7 years ago

Direct Cars is rated 4.8 based on 2,409 reviews