Direct Cars Reviews

4.8 Rating 2,264 Reviews

96 %

of reviewers recommend Direct Cars

Company Reviews

Metrics

Info

4.8

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct Cars:

Direct Cars are one of the original car supermarkets, opened in 1996 and still enjoying ever increasing success. Pioneers of the no hassle sales environment, customers have responded positively to the no pressure approach and are pleased to recommend the experience and return time and again.

Visit Website

Phone:

114 2511 222

Email:

sales@directcars.co.uk

Location:

Direct Cars, Eckington Way, Sheffield
Westfield
S20 3FG

Direct Cars 5 star review on 6th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I loved the way we were not hassled as we were looking round for our new car . We were happy with Ian in the way he was very knowledgeable about the car we were interested in and made everything easy in our purchase of the new car.”

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Posted 7 years ago

“No pressure when looking round. We asked to view three vehicles. Short test drive in two of them. Pleasant and co-operative sales person. Reasonable px price offered on our vehicle. Collected new car a week later in very clean condition.”

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Posted 7 years ago

“First class service, friendly and very helpful.”

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Posted 7 years ago

“Very happy, excellent salesman, was very patient, explained everything well, exceptional service. Would highly recommend this to my friends. 100% highly satisfied customer. Keep up the good work.”

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Posted 7 years ago

“Andy was very lovely and made the experience very easy and enjoyable, would recommend direct cars to anyone”

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Posted 7 years ago

“Loved been able to look around without a salesperson looming in the background. When we asked for help they were great. Would definitely recommend.”

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Posted 7 years ago

“They made me feel very welcome. They showed me the cars i wanted to see and provided me with an excellent deal .”

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Posted 7 years ago

“All aspects of my car purchase went very smoothly. Both Rob and Ian who looked after me were very professional and gave me all the relevant options but were not pushy, which I appreciated. I would definitely use Direct Cars again.”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“No Pressure sale's”

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Posted 7 years ago

“Very easy going sale, found exactly what i was after and very happy with the car”

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Posted 7 years ago

“The sales process was quick and easy. Love my new car. Would recommend!”

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Posted 7 years ago

“No hassle to buy, had very helpful sales man called Ian, great after care rang after picking my car up to make sure everything was ok”

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Posted 7 years ago

“Friendly staff They made it easy for me to decide what I wanted to do and I brought my first car.”

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Posted 7 years ago

“Listened to what I needed, then worked hard to achieve it; without myself ever feeling pressured to agree to anything. Very pleased with both the experience and the car.”

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Posted 7 years ago

“Ian Whiting dealt with the purchase of my new car and he is very friendly, caring and easily approachable and he knows his stuff! I felt very comfortable in his presence and I absolutely love my new car!!!”

Direct Cars 5 star review on 16th February 2018

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Posted 7 years ago

“Jack was extremely helpful and the whole process was seamless”

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Posted 7 years ago

“Excellent service from Shaun Palmer. No hard sell and left with what we wanted”

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Posted 7 years ago

“I was told that the sat nav worked when I called to let them know it was not working they told me it's not their problem and the person that told me had left I willl never go back and u have told alll my friend.u told them I was going to put it on social media and they did not care .”

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Posted 7 years ago

We are sorry you were not satisfied with the service you received. Allow us to explain. You purchased a Mercedes-Benz A Class from us in December 2017. After a few days of owning the vehicle you phoned and explained the navigation was not working. Being polite the member of staff who took the call invited you to come down so we could investigate. When you returned however it came to light your vehicle didn't actually have Satellite Navigation, and was never advertised as having it. The vehicle description on our website stated: "Pre wiring for navigation". When building vehicles some manufacturers (rather than fitting a different headunit for navigation) fit the same headunit to every vehicle, and instead have the navigation system as a separate module. This means that navigation can be added later if required. This car did not come with navigation and therefore has no module, but there is a slot in the glove compartment for it to be fitted if you so desire. This is not dissimilar to some manufacturers having iPod connections in their vehicles - the car wouldn't necessarily come with an iPod included! However we would be happy to assist in ordering one for you at a discounted price and will even fit and show you how to use it. Please get back to us if this offer is of interest. Regardless, we hope you are still enjoying your new vehicle.

Posted 7 years ago

“The experience was simple and straightforward. Jack Stoakley made the visit a pleasure. No pressured sales! He made sure we were aware off all our payment options. It was a pleasure to do business with him and Direct cars. Thanks Jack 👍”

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Posted 7 years ago

Direct Cars is rated 4.8 based on 2,264 reviews